No reception area for this apartment, but had a message the day before arrival to agree timings. Communication after this was limited via WhatsApp. We had a fairly long wait for the key holder to arrive but he did apologise and was friendly - carrying our bags for us. Very steep steps to access the front door so not good for the elderly or those with young children. Modern interior which was functional but not very homely. The espresso maker didn't work, which was a disappointment. However, it was clean, plenty of hot water, towels provided and beds made up on arrival.