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Avis sur Grand Pj Hotel

3.5 out of 5
Grand Pj Hotel
18, Opp. RAK Mall, Khuzam Road, Ras Al Khaimah

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 4 avis sur 27." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 27." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 27." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 27." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 27." "

6,2/10

Propreté

6,8/10

Personnel et service

5,2/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Voon Chin

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is an old hotel so dont expect much - what I like best about the hotel is the vibes- very laidback. This time, there was no key, no towel, and the bathroom ceiling was leaking from condensation. They addressed the issues quickly and every time i returned to room they promptly opened it for me. I will stay there again as I like the staff, super friendly and professional. Its across from the rak mall, good for visitors without a car.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disgusting place
I had one night here. The bedding wasnt clean, it had what appeared to be make up marks on it, plus some dark hair. There was long hairs in the bathroom too, and on the floor of the room. I checked in, slept fully covered and on my own towel and left as soon as possible.
Séjour de 1 nuit en avril 2023
Réponse de TANYA le 24 avr. 2023
Dear sir, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time. Regards

6/10 Satisfaisant

Arun Kumar

Voyage d’affaires
Budget hotel
This is a budget hotel, so cannot expect many perks. The cleaning is not done proactively. Need to call for cleaning. Rooms are ok. Some bathroom fittings had issues, which were not taken care. It's a bit far from Al Nakheel which is the city centre. The only mall that is within walking distance is the RAK mall.
Séjour de 2 nuits en décembre 2022
Réponse de TANYA le 20 déc. 2022
Dear Mr. Arun Kumar, Greetings from Grand PJ Hotel Ras Al Khaimah ! On behalf of my team, I would like to thank you for spending a part of your quality time sharing with us your recent experience. We sincerely apologize for the inconvenience you have faced during your stay. We understand that there is nothing else we could do to change the situation however, your comment is really important to us and we will definitely take immediate actions on the issue to ensure that this will no longer occur in the near future. Once again, thank you for choosing Grand PJ Hotel and looking forward to welcoming you back. Sincerely yours, The Management Grand PJ Hotel Ras Al Khaimah.

8/10 Bien

MOHAMAD

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Good budget hotel
Hotel has a good location with free parking. Staff at reception were helpful. Room size was big. The only thing missing towels are provided during stay
Séjour de 1 nuit en décembre 2022
Réponse de TANYA le 16 déc. 2022
Dear Guest, We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Grand PJ Hotel.

10/10 Excellent

Voon Chin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in system was down. Old hotel and service is low. But if you are aware of it and can accept it, overall a good stay. The staff are very nice n no judgement in hotel - all are welcome. This is my second stay - i was reluctant to atay here the first time after reading the reviews. But i love it here as it is right across from the mall - need to cross a big highway but easy. Just have to keep in mind it is an older hotel.
Séjour de 2 nuits en octobre 2022
Réponse de TANYA le 2 nov. 2022
Dear Valued Guest,Thank you so much for your efforts to post a review on Expedia website.Your feedback and comments are very appreciated.We all look forward welcoming you again in near future.SincerelyGRAND PJ HOTEL.

2/10 Horrible

Anoop

Séjour de 1 nuit en mars 2022

8/10 Bien

Abdellatif

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
كانت الإقامة ممتازة و الغرف جد مريحة. و لكن لي طلب للإدارة بخصوص الإنارة داخل الإقامة لأنها جد خافتة. يجب تغييرها بالكامل. و الباقي جد ممتاز.
Séjour de 1 nuit en février 2022

10/10 Excellent

Sonja

Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

WAFA

Séjour de 1 nuit en décembre 2021

2/10 Horrible

Zakaria

Les points faibles : Propreté et confort de la chambre
Séjour de 5 nuits en novembre 2021

8/10 Bien

zoheb

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
My booking was for a suite where it was mentioned 1king size bed and 1 single bed. But for the single bed I ended up getting a single mattress. I was not really happy about that. Otherwise the room was good; me and my friends enjoyed the stay. Though the hotel vibe and environment can get better as there are no. Of bars downstairs. I would say not a very family friendly environment. It has potential to improve with the room it serves. Probably one of the large room hotel in RAK.
Séjour de 2 nuits en octobre 2021

2/10 Horrible

SARATH

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was an absolutely terrible place and I would never recommend this place to anyone at all.The rooms are not properly maintained , the wash basin was blocked and after repeated attempts to get the waste water cleared the maintenance person also left. The receptionist took so long to check us in and did not seem familiar in operating the system. All in all a bitter experience and a sheer waste of money. this place does not deserve to be on Hotels.com by any chance.
Séjour de 1 nuit en août 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will not recommend this place particularly for families due to several reasons - Rooms are tiny and dark with very discomfort beds - Living rooms space is very limited - No or very limited amenities
Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Good
Séjour de 2 nuits en juillet 2021

2/10 Horrible

Essa

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021

8/10 Bien

Taleb

Séjour de 2 nuits en mai 2021
Réponse de Leo le 1 juin 2021
Hi, Taleb! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

10/10 Excellent

Najla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
Séjour de 1 nuit en mai 2021
Réponse de Jackson le 27 mai 2021
Thank you for rating us highly, Najla. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Jackson

8/10 Bien

Jularampa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Mike le 25 mai 2021
Hi, Jularampa. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Mike

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Very good location,
Good , Calm and clean
Séjour de 1 nuit en avril 2021
Réponse de Leo le 30 avr. 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Alex

8/10 Bien

Sven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2021
Réponse de Joe le 12 avr. 2021
Hi, Sven! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Joe

2/10 Horrible

Umer

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Leo le 22 mars 2021
Hi, Umer! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Satisfaisant

David

Séjour de 1 nuit en décembre 2020
Réponse de Mira le 10 janv. 2021
Hi, David! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Mira!

6/10 Satisfaisant

Rabindra

Voyage en famille, Voyage en groupe
Séjour de 1 nuit en décembre 2020
Réponse de Sara le 31 déc. 2020
Hi, Rabindra! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Sara!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Loud music all night long
Disappointing stay. Lots of loud music all night followed by very loud guests through until after 6am! Beds not comfortable and squeak every time you turn over. Cigarette smoke smell in rooms although listed as a non-smoking property. Will not be staying here again.
Séjour de 1 nuit en décembre 2020
Réponse de Leo le 12 déc. 2020
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Barbara

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 1 nuit en mars 2020
Réponse de Sabrina le 19 mars 2020
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Sabrina!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2020
Réponse de Zoya le 9 mars 2020
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Zoya!