Chère Agathe,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis d'apprendre que la propreté de votre chambre, l'état de l'hôtel, le service et les équipements de la chambre ont été à la hauteur de vos attentes et ont obtenu des évaluations parfaites. Il est néanmoins regrettable que l'expérience avec l'eau potable ait terni votre souvenir des vacances. Nous tenons à préciser que l'eau des robinets de l'établissement n'est effectivement pas destinée à la consommation, et nous mettons à disposition de l'eau embouteillée pour nos clients. Nous sommes désolés si cette information n'a pas été clairement communiquée lors de votre visite du côté VIP. Votre bien-être est notre priorité et nous prenons note de vos commentaires afin de renforcer la communication à ce sujet.Ce serait un plaisir de vous revoir prochainement,Alejandro Castillo, General Manager

Nous vous remercions pour votre commentaire, nous allons y travailler et essayer de résoudre le problème.

Chère Josianne,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux de constater que la propreté et l'état de notre hôtel ainsi que les équipements de la chambre ont répondu à vos attentes avec des scores de 80%. Cela reflète notre engagement envers le confort et la satisfaction de nos clients. Nous regrettons cependant que certains aspects de notre service n'aient pas été à la hauteur de vos attentes. Soyez assuré que nous prenons votre retour très au sérieux et que nous sommes constamment à l'écoute de nos clients pour améliorer la qualité de notre accueil et de nos prestations.Nous espérons que vous avez tout de même pu profiter de nos installations et services premium, tels que nos suites spacieuses avec des vues imprenables, notre spa offrant une gamme complète de soins, ou encore notre programme de divertissements pour tous les âges.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Alejandro Castillo, General Manager

Cher Julien, Nous vous remercions pour votre commentaire. Nous sommes ravis d'apprendre que votre séjour à l'hôtel a été excellent. Nous nous réjouissons de vous accueillir à nouveau au Senator Puerto Plata Spa Resort et espérons que vous nous recommandez auprès de votre famille et de vos amis. Nous vous saluons cordialement. Alejandro Castillo, directeur général.

Estimado Huésped, Muchas gracias por compartir su evaluación positiva de este establecimiento. Estamos a su total disposición para recibirle nuevamente en cualquiera de nuestros establecimientos, Un saludo, Alejandro Castillo Director General

Cher invité, Tout d’abord, merci d’avoir pris le temps de nous donner votre opinion: nous apprécions vos commentaires positifs. De même, nous accueillons vos critiques constructives et prenons en compte vos précieuses suggestions, car connaître l'opinion réelle de nos clients est le meilleur moyen de continuer à améliorer notre produit et à fidéliser nos clients. En espérant vous recevoir bientôt dans l'un de nos établissements, nous continuerons à travailler sans relâche pour obtenir la satisfaction totale de nos clients, Sincères salutations, Alejandro Castillo Directeur général

Cher Client, Merci beaucoup de partager votre expérience avec nous. Sachez que notre objectif est de passer les meilleures vacances et c'est pourquoi nous travaillons et nous essayons d'améliorer chaque jour. Nous vous sommes reconnaissants d’avoir concéder un moment pour partager avec nous et avec plusieurs autres lecteurs vos commentaires sur votre séjour. Merci beaucoup de nous avoir choisis pour votre séjour. Nous espérons vous revoir bientôt dans notre chaine. Alejandro Castillo Directeur général

Dear Guest, Thank you for your review. We appreciate your feedback. Will have loved to meet you personally and know which points you think are subject of improvement, Again, hope to welcome you back at resort in the near future, Alejandro Castillo General Manager

Cher invité, Merci d'avoir partagé votre opinion. Nous apprécions vos commentaires sur le service et prenons note de chaque détail de vos suggestions. Nous espérons vous recevoir à nouveau très bientôt au Playabachata Resort, Zeus Puertas Directeur général

Dear Tony, Thank you for taking the time to review your stay.We are pleased to hear that you found our rooms to be clean and our resort's condition to meet your expectations. It's also gratifying to know that you were satisfied with the service provided by our team and the amenities offered in our rooms.However, we regret to hear that the variety of our food did not fully meet your expectations. While we offer a diverse range of culinary options across our restaurants and snack bars, we understand the importance of continuously updating our menu offerings to cater to our guests' diverse palates. We appreciate your input and will certainly consider it as we strive to provide exceptional dining experiences for all our guests.We take great pride in the positive aspects of your experience, including the attentive service and the quality of our suites. Our aim is to provide a comfortable and enjoyable stay, and we're glad to know that we succeeded in several areas during your visit.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Adam, Thank you for your positive feedback and having taken the time to let us know about your experience. Your comments are very important for us. Best regards, Zeus Puertas , General Manager

Gracias por sus evaluación positiva. Su opinion es muy importante para nosotros. Saludos cordiales, Zeus Puertas, General Manager

Dear Anthony,Thank you for taking the time to review your stay.We are pleased to note that you found our rooms to be immaculately clean and that the condition of our hotel met your standards. It is also gratifying to hear that the amenities in your room contributed positively to your stay.However, we are disheartened to learn about your experience with our dining options. We strive to provide a variety of culinary experiences, and it is concerning that you were unable to secure a dinner reservation. While we do not offer connecting rooms, our accommodations are thoughtfully designed to ensure guest comfort, and we regret if this was not your impression.We take pride in our resort's offerings, including our range of 13 culinary alternatives, and it is disappointing to know that we fell short of providing you with the exceptional service we aim for. Rest assured, we are devoted to creating a fair and enjoyable dining experience for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas , General Manager

Thank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas , General Manager

Thank you for the positive feedback. Your opinion is very important for usZeus Puertas, General Manager

Dear Hugo, Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not met your expectation this time. We hope to see you again and give us the opportunity to assit you in our facilities. Best regards, Zeus Puertas, General Manager

Thank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas, General Manager

Thank you for your positive feedback, is ver important for us

Dear Jocelyn, Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not met your expectation this time. We would like to have the opportunity to see you again. Best regards, Zeus Puertas, General Manager

Dear AndriuThank you for the positive feedback. Your opinion is very important for us. Best regards, Zeus Puertas, General Manager

Dear Blasina, Thank you for reviewing your recent experience.We are delighted to hear that you found our resort beautiful. Our picturesque setting is indeed one of the aspects we are very proud of.However, we regret to hear your experience with our cleaning staff did not meet the high standards we strive to uphold. Our team is typically known for their attentive and caring service, and we are truly sorry if this was not reflected in your interaction. Regarding your dining experience, it is disappointing to learn that we were not able to accommodate your family at our restaurants as you would have wished, especially on such a special occasion as your grandson's first birthday. While we do not offer connecting rooms, we aim to ensure every guest's experience is seamless and enjoyable, and it seems we fell short in this instance.We are continuously working to improve our guests' experiences and your input is invaluable to us in this ongoing process. Rest assured, the comfort and satisfaction of our guests are our top priorities, and we are committed to making every stay memorable.We hope to welcome you back. Zeus Puertas , General Manager

Dear Alby thanks for your positive feedback we are glad you feel confortable and love the hotel.

Dear Kiev thank you for your positive feedback is very important for us, hope you enjoy everything

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Senator Puerto Plata Spa Resort.Nos complace enormemente saber que la limpieza de la habitación, el estado del hotel, la calidad de nuestro servicio y las comodidades de la habitación han cumplido con sus expectativas. En Senator Puerto Plata Spa Resort, nos esforzamos por ofrecer a nuestros huéspedes una experiencia inolvidable, y comentarios como el suyo nos motivan a seguir mejorando.Estamos encantados de que haya disfrutado de las características únicas de nuestras instalaciones y esperamos seguir siendo su elección predilecta para futuras vacaciones en la hermosa República Dominicana.Zeus Puertas, General Manager

Muchas gracias, Michael por su positivo feedback, es muy importante para nosotros.

Dear Olivia, We would like to thank you for this review about your recent experience in our hotel.We are truly delighted to hear that our spa facilities and services met your expectations and provided a highlight during your stay.However, it is with regret that we learn of the challenges you encountered with your accommodations. While our rooms are designed for comfort and our housekeeping team is dedicated to maintaining the highest standards of cleanliness, it seems we missed the mark during your visit. Your concerns have given us cause for reflection on how we can improve our guest experience in this aspect.With regard to the food offerings outside of our specialty restaurants, we are constantly striving to cater to a wide array of tastes and are saddened to hear we fell short. Please be assured that our culinary team is dedicated to delivering a variety of quality dining options for our guests to enjoy.We also take note of your insights about the general upkeep of our outdoor areas. Our resort aims to provide a pristine and welcoming environment for all our guests, and we will look into ensuring that our standards are consistently met throughout the property.Although some aspects did not meet your expectations, we do take pride in our resort's amenities and the tireless efforts of our staff to provide an enjoyable experience. We are continuously working to enhance our services and facilities and hope to demonstrate the high standards we are known for should you choose to visit us again.We hope to welcome you back. Best wishes,Zeus Puertas , General Manager

Buenas noches, estimada Jennifer, lamentamos escuchar que no le ha parecido bien, nos gustaría saber como podemos ayudarle

Hi good afternoon, could you please allow me your room number

Dear José,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas , General Manager

Dear Cristina, We would like to thank you for this review about your recent experience in our hotel.It is delightful to know that you enjoyed our gym, shops, and the overall atmosphere at the resort. These aspects are indeed among the highlights we proudly offer to enhance our guests' experiences.We regret to hear that certain aspects of your stay did not meet your expectations, particularly concerning room cleanliness and condition. Our team is committed to maintaining high standards, and we apologize if we fell short in this regard. While we do not have carpeted rooms, as all are equipped with tile/marble flooring for a tropical environment, we understand the importance of impeccable presentation and our housekeeping team is dedicated to ensuring that all areas are up to par. As for the amenities, we strive to provide rooms that are fully equipped and comfortable; we are sorry if this was not reflected during your stay. Rest assured, we continuously work on improving our guest experience and your comments are valuable to us in this ongoing process.We are grateful that the service provided by our staff met your expectations to some extent, as we aim to offer attentive and caring hospitality. We are constantly training and developing our team to deliver the best possible service to our guests.We hope to welcome you back. Best wishes,Zeus Puertas , General Manager

Estimado huésped, Gracias por elegir Senator Puerto Plata Spa Resort para su estancia en nuestra ciudad.Muchas gracias por alojarse con nosotros y tomarse su tiempo para elaborar su reseña en esta plataforma.Nos alegra que se lleve un buen concepto de nuestro hotel después de su estancia con nosotros.Nos llama la atención, no obstante, su comentario acerca de algunos de nuestros empleados. Normalmente nuestros huéspedes quedan muy satisfechos con el servicio y el trato recibido por parte de nuestro staff. Tomamos nota de sus palabras y comprobaremos este asunto para ver qué pudo haber sucedido.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Alejandro Castillo, General Manager

Thank you for your positive feedback is very important for us.

Dear Griffin, Thank you for taking the time to review your stay.We are delighted to hear that you found the water at our resort to be safe and that our team was able to promptly accommodate your requests for extra waters and towels. Our staff endeavors to deliver exceptional service and it is gratifying to know that their efforts resonated with you.However, we regret to hear that our culinary offerings did not fully meet your expectations. We take pride in the variety of our buffet options and will certainly consider your feedback as we continually strive to enhance our guests' dining experiences. Regarding the situation with beach chairs, we acknowledge the inconvenience you faced and are exploring ways to manage this more efficiently. We also encourage our guests to maintain the cleanliness of our beautiful beach surroundings and provide ample waste disposal facilities for this purpose.It is heartening to learn that the excursions recommended by our office contributed positively to your experience. We are also pleased that the overall atmosphere at our resort met your expectations for a beautiful, safe, and welcoming environment. Your suggestions for improvement are invaluable to us and will be taken into consideration as we aim to perfect our guests' experiences. Thank you for your kind words about our staff and the services provided; it is always our pleasure to ensure your visit is memorable.We are looking forward to welcoming you again. All the best!Zeus Puertas , General Manager

Dear Jaclyn,Thank you for the feedback. Your opinion is very important for us. We are sorry that we did not meet your expectation this time. We would like to have the opportunity to see you again. Best regards, Zeus Puertas, General Manager

Thank you for your positive feedback is very important for us, hope to see you next time

Dear Peter, Thank you for the positive feedback. Your opinion is very important for us. We are glad to know that you have had a great experience, and you enjoy the service of our staff and the beach. We look forward to seeing you again.Best regards, Zeus Puertas , General Manager

Thank you for your positive feedback, your opinion is very important for us.Hope to see you next time.

Thankyou for you positive feedback is very important for us

Dear Ray, Thank you for the Feedback. We are very sorry that we did not fill your expectation. We expect to have the opportunity in the future if you decide to come back and provide you a personalized service. Best regards,Zeus Puertas, General Manager

Thank you for positive feedback, your opinion is very important!.

Estimada Cinthia, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos profundamente que su experiencia con nosotros no haya cumplido con las expectativas en cuanto a la especificidad y agilidad de nuestras respuestas. Nos esforzamos constantemente por ofrecer un servicio excepcional y sentimos si en esta ocasión no hemos estado a la altura. Apreciamos su retroalimentación, que nos sirve para continuar mejorando en todos los aspectos de nuestro servicio al cliente. Reiteramos nuestro compromiso con la excelencia y esperamos poder demostrarle el alto estándar de calidad y atención que caracteriza a nuestro resort.Reciba un saludo cordial,Zeus Puertas, General Director

Muchas gracias po su comentario, su opinión es muy importante.

Dear Chunilall, Thank you for reviewing your recent experience.We are delighted to hear that the check-in process was efficient and that you found our rooms to be immaculately clean, reflecting our commitment to exceptional service and guest comfort.We regret to hear that you encountered an issue with the rainfall shower feature in your room. We appreciate you bringing this to our attention, and we would like to assure you that our maintenance team is dedicated to addressing such concerns promptly to ensure a fully functional and enjoyable room experience for all our guests. Regarding the buffet, our culinary team endeavors to present a variety of options to cater to a wide range of tastes, and we continuously review guest feedback for improvements in our offerings.It is a pleasure to know that the Japanese restaurant exceeded your expectations and added a delightful experience to your stay. However, we are concerned to learn that our steakhouse did not meet the same level of satisfaction. We hold our staff to the highest standards of hospitality and will reinforce our training to ensure every guest interaction is positive and memorable.We hope to welcome you back. All the best.Zeus Puertas, General Manager

Dear Peter, Thank you for taking the time to review your stay.We are delighted to hear that our staff's friendliness, alongside the quality of our culinary offerings, contributed positively to your stay. It is also gratifying to know that you found our rooms to be impeccably clean and that the condition of the hotel, our services, and room amenities met your expectations.However, we regret to hear of your experience regarding the pool and beach chairs. Please rest assured that maintaining a high standard of facilities is a priority for us, and we are continuously working to ensure all amenities are in excellent condition for our guests' comfort. We also encourage guests to report any such issues to our attentive staff to swiftly address them during their stay.We are grateful for your compliments on our resort's condition and the services provided, and it is heartening to know that these aspects of Senator Puerto Plata Spa Resort significantly enhanced your overall experience.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Muchas gracias, Iris por su positivo feedback, es muy importante para nosotros

Dear Yamil, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our service to be exemplary and our rooms, including their amenities, to be satisfying and well-maintained. It is our aim to provide a comfortable and enjoyable experience, and we are pleased that we succeeded in these areas during your stay.However, we regret to hear that our culinary offerings did not meet your diverse palate. At Senator Puerto Plata Spa Resort, we take pride in providing a wide range of dining options and are continually striving to cater to the varied tastes of our guests. We appreciate your comments as they are essential in our ongoing efforts to enhance our guests' experience.We are particularly proud that you rated our service highly. Our staff is dedicated to ensuring that every guest feels valued and cared for. We are also glad that you noted the cleanliness of our accommodations and the overall condition of our resort, as we work tirelessly to maintain a high standard of excellence.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager