Province de Puerto Plata : Complexes hôteliers

« Hotel calme très bien en tous points chambres, nourriture et service. Pas de plage accessible a pied depuis l'hôtel. J'habite en république Dominivaine je connais beaucoup d'hotes dans le pays et si celui n'en "jette pas" c'est certainement un des plus agréables.. »

« The Place is old and need some renovations. The rooms are ok but the beds quite bad. one pool not super big but quite filthy . Only one bar with poor mix beverage, and bad service . The food at the buffet is not good and the labeling about allergies is often wrong . ( I m celiac and I ve been sick the first night ) Italian restaurant is good . Not a 4 star, barely a 3 . The beach is beautiful and when the weather is fine ( we had reg flag the 2 first days) the water is amazing »

« Plage un peut loin tres festif beaucoup d animations manger très bien ne pas prendre le time sharing ca vaut pas la peine »

« Le personnel »

« The services was great. When we did the check-in we we're not notified of events/ timing to eat or any activities in the reaort. We had to walk around and ask, last day was when we realized there was a board with weekly events and activities but they never mentioned to loomat the board for additional information. We wantes toneat at one of the restaurants, we didnt know we had to make earlier reservation to eat at one of those restaurants. I truly believe that information should be given front...

« Our reservation got cancelled a night before. This was the worst experience ever. We had to get other reservations the day of. This is terrible customer service. »

« This property is part of the Lifestyle Holiday Vacation Club. My family’s disappointment was primarily due to the difference between what we initially booked (3/4 bedroom villa w/private pool) and what we ultimately received (two 2 bedroom suites with kitchenettes). While the host did make it clear after the initial booking that the resort wouldn’t allow us to book the villa, we were provided pictures of alternative accommodations that failed to show the very neglected condition of these...

« There was no holiday when we arrived, it had been changed by a lifestyle member to VIP, we had room only and unless we paid 5,445 dollars for food we couldnt stay. Be aware of lifestyle holidays they will scam you, we lost all our money and holiday. »

« De las peores experiencias, si no quieres perder tu dinero, no utilices este servicio. Se supone que cuando pagas por un servicio no esperas que te digan que debes pagar 4 veces el valor pagado por una sola noche. Reservé 1 noche para 3 personas y pagué $96.00, luego el gestor de la publicación dice que debo pagar $130.00 dólares por persona por noche, adicionalmente a lo que ya había pagado, al final no admite reembolso, toma el dinero y simplemente lo pierdes. Simplemente dicen que pueden...

« In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

« Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that...

« Te vende un habitacion y ll3gas y te obligan a pagar 500 dolares de all inclusive »

« we spent two hours checking in (our room was not ready at the time we arrived...so they said) and then when we did check in...it was so much paper work to fill out and crap to take care...fees to pay in case of.... that when we were finally handed the keys, it was the wrong rooms with someone else's name attached. At that point we were done with this property and called another property close who took us in with half the hassle. »