Les notes se basent sur un nombre total de 393 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,5 sur 5
Recommandé par 94 % des clients
4,6 Propreté de la chambre
4,6 Services et personnel
4,6 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
par un voyageur vérifié de Melbourne

Friendly staff

Publié le 26 juil. 2016
Les + : Breakfast buffet. Location. Spa.
Les - : Internet speeds could be improved.
We booked three rooms in the garden wing all with a sea view. The check-in experience was second to none. We received welcome juices and cool towels. Throughout our stay, all staff were friendly - from poolside greetings to fetching extra lemons for in-room dining. The buffet breakfast was one of the best we've experienced, with the waffle and omelette bar a personal highlight. All juices were freshly squeezed. And you even receive a detox juice even before entering the restaurant in the morning. The bar rendered awesome cocktails and had a mouthwatering dessert menu. There was also a mini cake "deli" where fresh cakes were available. The pools were nice and a pool for both children and adults. There was a pool side bar, but sadly it was not a swim up bar. Although there was a breach, we would not recommend swimming as the water is very polluted. The rooms and beds are in great condition, with great bathroom amenities. However, there were signs of wear-and-tear, with window and door seals pealing away. Also, 2/3 of all the cloth lines in the bathrooms were installed up-side-down (remember, we had three rooms). My wife would highly recommend a spa treatment as it was a nice surprise.
5 sur 5
par un voyageur vérifié

ゆっくり過ごせるホテル

Publié le 25 juil. 2016
ホテル宿泊者専用のビーチチェアがあり、ビーチタオルやお水も持ってきてくれました。ビーチ沿いにバーもあり、一日中ゆっくり過ごせるホテルでした。 また、ジョージタウンへも無料のシャトルバスが出ており、ビーチに飽きたら、ジョージタウンへ行くのもオススメです。
Commentaire laissé par : Direction de l'hôtel
26 juil. 2016 par SLPenang, Direction de l'hôtel
Dear amy, Thank you for sharing your feedback. We hop that you had enjoyed your stay at our resort. Looking forward to welcoming you back for another delightful stay at Rasa Sayang. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
3 sur 5
par un voyageur vérifié

Publié le 24 juil. 2016
英語が喋れないと全くダメなのである程度英会話ができる人におススメですプールが広く子供が喜んで遊んでました
Commentaire laissé par : Direction de l'hôtel
par SLPenang, Direction de l'hôtel
Dear Anonymous, Thank you for your feedback. We hope to see you again at Rasa Sayang soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
2 sur 5
par un voyageur vérifié de Strasbourg

A bit disappointing

Publié le 16 juil. 2016
Les + : Nice beach
Les - : Welcome of guests, decoration of the room and hotel in general
Situation : Location is good, 30 minutes bus from George town on East, and from National park on West.
We choose the Shangri la because the reviews were very positive but we were a bit disappointed by the "freshness" of the hotel. The style is a bit old fashion for us. The room was quite small as per our usual standards. We were in the garden wing. we were proposed to move to the Rasa wing where you can have a private pool for adults, cocktails every evening and tea and coffee over the day. but pricing was not worth it as we did not plan to spend time at the hotel, we wanted to explore the island. The only gentle attention was to prepare a little cake for us because we were celabrating our 6th year wedding anniversary. The food was average on the beach restaurant, but quite good at the breakfast where you can find a lot of different flavours. To go back to the airport, it costs around 72 ringgits.
Commentaire laissé par : Direction de l'hôtel
19 juil. 2016 par SLPenang, Direction de l'hôtel
Dear LiDo, Thank you for taking the time to share your feedback with us. Indeed, they are very important for the improvement on our services and facilities to enhance the stay experience of our guests in the future. We hope to welcome you back to Rasa Sayang on your next visit to Penang. Dear Khaled A, We are happy to know that you had a wonderful stay at our resort. Indeed, it is our pleasure to have you with us. Do come back again soon for another memorable holiday in Penang soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié

Brilliant, definitely recommended!

Publié le 10 juil. 2016
Les + : The Rasa club facilities were brilliant, and service was fantastic.
Situation : Loved the location, on the beach, leafy, clean, very convenient, Free shuttle bus to centre.
Fantastic hotel, grounds, pools, and service. The service was exceptional, the room was brilliant, the food top notch. Loved the whole experience.
Commentaire laissé par : Direction de l'hôtel
12 juil. 2016 par SLPenang, Direction de l'hôtel
Dear Anonymous, We are pleased to hear about your delightful stay at our resort. Indeed, it has been our privilege to have you with us. We hope to see you again on your next visit to Penang soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié de singapore

Nice hotel close to the beach

Publié le 1 juil. 2016
The hotel did not upgrade us despite me mentioning it's our wedding annivsary and we bought our kids along. They did gave us a cake and extend late check out for 1 room. Not much activities going on for kids but the environment is clean and green.
Commentaire laissé par : Direction de l'hôtel
5 juil. 2016 par SLPenang, Direction de l'hôtel
Dear SC, Thank you for your feedback. We hope to see you and your family again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié de london

Lovely hotel with beautiful grounds and on beach

Publié le 27 juin 2016
Les + : Just about everything
Les - : Consistency of service - it was always good but you never really knew what you were going to get (not complaining at all just an observation )
Situation : Night market, lots of cheap tasty eats, jungle walk which is well worth the effort - catch the bus for 1.4riggits each way then it's free entry
Great service though a little inconsistent but not in a bad way. Exceptional service from Mostafa in the garden - every day joyfully greeted with towels, iced water and melon kebabs in the afternoon heat. Breakfast was exceptional with another specific mention of the pancake and waffle guy (sorry forgot his name, lovely chap!) Room service was great with nice touches like fresh fruit and a local sweet every day. Fab bathroom. A lot of thought has gone into the lighting and facilities.
Commentaire laissé par : Direction de l'hôtel
28 juin 2016 par SLPenang, Direction de l'hôtel
Dear christine, Thank you for sharing your stay experience with us. We appreciate your kind comments and special mentions of our colleagues. We hope to welcome you back to Rasa Sayang again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié

Publié le 27 juin 2016
I really enjoyed this hotel, nice breakfast variety and friendly staff. The spa is somehow limited though compared to its competitors but overall one of the best hotels in that area definitively.
Commentaire laissé par : Direction de l'hôtel
28 juin 2016 par SLPenang, Direction de l'hôtel
Dear Anonymous, Thank you for sharing your feedback with us. We are pleased that you had an overall enjoyable stay at our resort. We hope to see you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié

Publié le 21 juin 2016
very nice hotel...............................................................................................................
Commentaire laissé par : Direction de l'hôtel
24 juin 2016 par SL Penang, Direction de l'hôtel
Dear Anonymous, We are glad to hear that you enjoyed your stay at our resort. We hope to welcome you back to Rasa Sayang soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié de Singapore

A quiet retreat after a hectic day

Publié le 15 juin 2016
Les + : The bus shuttle into town was very convenient and provided no hassle. It was on-time and predictable so we can time ourselves and be present to catch.
Les - : Staff could have been more knowledgeable on the costs of taxi transfer from hotel to airport. They provided inaccurate information on the charges.
Situation : Away from the bustle of city traffic. The nightly market lacked foot traffic... quite sad... but again, this is probably due to low season.
The hotel provided the necessary ambiance after a tiring day... quiet, away from noise. The low season also helped us 'to feel' we have the whole hotel to ourselves. The staff were especially helpful and provided us with some key information as to where to find local food, helped us with the bus shuttle to George Town. Our morning walks along the beach were enriching and provided a timely appetite for breakfast. We were surprised with a birthday cake for my wife on her birthday... THANKS FOR YOUR THOUGHTS!.. much appreciated. Even though our balcony faced the setting sun, the air-con in the room compensated the heat amicably. Overall, a restful getaway from the traffic jams in Town.
Commentaire laissé par : Direction de l'hôtel
24 juin 2016 par SL Penang, Direction de l'hôtel
Dear Mike & Jo, It has been our pleasure to have you with us. Thank you for sharing your stay experience with us. Hope to see you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa