Les notes se basent sur un nombre total de 411 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,5 sur 5
Recommandé par 94 % des clients
4,6 Propreté de la chambre
4,6 Services et personnel
4,6 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3 sur 5
par un voyageur vérifié de Singapore

Not Even Close to Five Star

Publié le 29 août 2016
Hotel reviews are written relative to ones experience. Having stayed in several 5 star resorts this year, this would be a 3 star at best. Check in was slow, checkout was almost worse. They really need two different lines so those checking out can get processed and off to airport. Since it is recommended not to drink the tap water, bottles of water should be free and abundant throughout. I am talking about bottles that can be carried around, not huge glass bottles that will cost you if you leave somewhere or break! We finally found water was controlled by concierge and under lock and key every time we asked for bottled water. Cups of water were handed out by the pool/sea but since it appeared to be tap water, it was useless. Our Seaview room was adequate and if you really looked you could see a small patch of the sea. Most of what we saw and heard from our balcony were children, the resort had many. Not exactly great for couples and older travelers. Food areas were packed and more chaotic than relaxing and enjoyable. One morning we asked for coffee 3 times and finally got it when we finished eating. We were not allowed to have breakfast at the quieter restaurant because we learned we were in the wrong wing. We went to dinner at this same restaurant and husband had to wear borrowed pants, as being tourist on vacation in tropical climate, we did not bring pants. The meal in the end was not worth the trouble. Kettle in room broke, no cream and only instant coffee.
5 sur 5
par un voyageur vérifié

ゆったりと過ごせるホテル

Publié le 29 août 2016
お部屋も快適でビーチにも近く、のんびり過ごすことができました。また、朝ごはんも種類が豊富でとても美味しかったです。サウナルームがあったので、プールの後に利用しまきた!
Commentaire laissé par : Direction de l'hôtel
29 août 2016 par SLPenang, Direction de l'hôtel
Dear rei, Thank you for sharing your stay experience with us. We are happy to note that you had a lovely stay at Rasa Sayang. Do come back again soon for another delightful holiday. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié

ヘルスクラブの子どもへの対応が非常によい

Publié le 26 août 2016
キッズクラブが良い。英語はできなくても楽しめる。また子連れでテニスやパットゴルフができるため、プール以外にも家族で楽しめる設備がある。
Commentaire laissé par : Direction de l'hôtel
29 août 2016 par SLPenang, Direction de l'hôtel
Dear Anonymous, Thank you for your feedback. Glad to know that you and your family had a marvelous stay at our resort. Looking forward to your next trip soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié

Nice hotel but not a 5 stars

Publié le 26 août 2016
Les + : The building and surroundings, and the beautiful view.
Les - : The staff. They are very friendly and willing to try to help, but they are lacking of training required for a 5 stars hotel.
Situation : There's really not much to do outside the hotel. You should go to Georgetown to walk around and see malls. But the view from the hotel is beautiful.
The hotel, the building itself, it's very nice. And the pool area with the gardens by the beach are lovely, even though the pool is smaller than how it looks in the pictures. The staff is very friendly and they try to give you a good experience, but they are lacking training. I don't think they are as prepare as the staff of other 5 star hotels I have stayed. Same goes for the services. They are simply not prepare to accommodate requests that I believe a 5 stars hotel should be able to. Either way, I still believe it's one of the best hotels in Penang, specially if you are interested on the beach. By the way, the beach itself it's not nice and you will spend most of your time in the pool of the hotel, but the view it's really beautiful.
Commentaire laissé par : Direction de l'hôtel
29 août 2016 par SLPenang, Direction de l'hôtel
Dear Helena, Thank you for taking the time to share your stay experience with us. Indeed, they are very valuable for the improvement of our services and facilities to enhance the experience of all our guests. We hope to welcome you back to our resort in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié de Melbourne

Great for self indulgent spoiling yourself

Publié le 22 août 2016
Les + : Being spoiled by the staff. Everyone from the Rasa wing manager Ranjit, to Catherine the breakfast Hostess, and especially Cecile and Chan.
Les - : Not everything was perfect. We found the bed, typically of Asian beds to be a bit to firm, and at breakfast the eggs could have been served hotter.
Situation : The beach at Batu Ferringhi is good to look at, but it is not a swimming beach. The night markets are fun, but really, it is all about the resort.
Stayed initially in Garden Wing and then upgraded to Rasa wing. Garden wing room was very nice, excellent buffet breakfast and great view over the pool you see in the brochures and to the beach and ocean beyond. It is as good as it looks. Upgrade to Rasa wing definitely worth the extra however; a la Carte breakfast, lounge access, free mini bar and poolside drinks, daily high tea, and a generously supplied cocktail session including food and beverage between 5.30 and 7.00pm. All of his with staff who went out of their way to make you feel very special.
Commentaire laissé par : Direction de l'hôtel
26 août 2016 par SLPenang, Direction de l'hôtel
Dear Mal, Indeed, it has been our great pleasure to have you with us. So happy to hear that you had a tremendous stay at our resort. Looking forward to see you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié de ipoh

Nice beach front and nice staff

Publié le 22 août 2016
Excellent place for a break. Their staff are good. Must try their jacuzzi , sauna and chi spa . The swimming pool is clean and nice. For Pokemon go lovers, there are one pokestop and two gymn within the premises !
Commentaire laissé par : Direction de l'hôtel
26 août 2016 par SLPenang, Direction de l'hôtel
Dear luis, Thank you for your kind feedback! We are glad that you had a delightful experience at Rasa Sayang. We would love to welcome you back for another holiday soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié de London

Fabulous Hotel

Publié le 21 août 2016
Great Hotel Staff and service were excellent. we stayed at the Rasa Wing which had the benefit of Private Adult only Pool, Free afternoon tea and later in the day free canapés . Great holiday.
Commentaire laissé par : Direction de l'hôtel
22 août 2016 par SLPenang, Direction de l'hôtel
Dear Ashley, Thank you for your comment. We are happy to hear that you had enjoyed your holiday at Rasa Sayang. Looking forward to welcoming you back soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 sur 5
par un voyageur vérifié de singapore

Nice hotel. Beautiful grounds

Publié le 20 août 2016
Had a great time here. The staff were excellent. Staying in the Rasa wing is really worthwhile. The private Rasa pool is ideal as only adults are allowed so it's always quiet. The only bad part is the beach and the waters are not ideal for swimming.
Commentaire laissé par : Direction de l'hôtel
26 août 2016 par SLPenang, Direction de l'hôtel
Dear Jee, Thank you for your comments. We are glad that you enjoyed your stay at our resort. We have taken note on the comment regarding the cleanliness of the beach and waters and have highlighted this issue to the council for their attention. We look forward to welcoming you back for another delightful Shangri-La experience. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié de f

Fantastic hotel close to amenities

Publié le 18 août 2016
Upgraded without us asking brilliant Staff very helpful both at check in and out
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par SLPenang, Direction de l'hôtel
Dear ebrahim, Thank you for sharing your comment. We are pleased to hear about your pleasant stay at our resort. We hope to see you again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 sur 5
par un voyageur vérifié

Publié le 18 août 2016
ゆったり贅沢に過ごせます。食事も豊富で美味しく、従業員の方々がフレンドリーでありながら丁寧です。 日本語表記はありますが基本は英語対応です。ハイティも満足でした。
Commentaire laissé par : Direction de l'hôtel
19 août 2016 par SLPenang, Direction de l'hôtel
Dear Anonymous, Thank you for your feedback. We are glad that we have made your stay a memorable one. Looking forward to welcoming you back to Rasa Sayang soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa