Avis sur Hidden Hills Villas
Hidden Hills Villas
Jln. Labuan Sait, Gang Puncak Sekapa II, Pecatu, Bali
Avis
9,4
Exceptionnel
9,4/10
Propreté
9,6/10
Personnel et service
8,0/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
11 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, merci beacoup! What a lovely review and thanks for the 10 out of 10 rating. We are pleased to read that you loved our decor. No two rooms are the same at Hidden Hills Villas as we truly want to embody a boutique experience. I was also pleased to read that you found our pictures very accurate. Unlike many others, we made a conscious decision to showcase each villa by name so you know what you can expect during your stay with us.
10/10 Excellent
melissa, Suisse
29 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un rêve
melissa
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, merci beaucoup. To be called the best hotel you have ever been to and to read that you are a frequent traveler is one of the biggest compliments we can get. Thank you so much for that. More importantly, we have taken note in regards of the size of our dishes. We are more in line with Asian dish sizes that being said we do have different kinds of dishes on the menu also larger ones and rest assured should you want a bigger portion, that is never a problem, just mention it to our butlers.
10/10 Excellent
Audrey
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audrey
4/10 Médiocre
David
26 oct. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
David
Séjour de 3 nuits en octobre 2023
6/10 Satisfaisant
Navdip
24 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Navdip
10/10 Excellent
Kitty
10 sept. 2023
Kitty
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Monica
Voyage en couple
18 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 2 nuits en mars 2023
8/10 Bien
Voyageur vérifié
13 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Sea View Joglo
Voyageur vérifié
Séjour de 2 nuits en février 2023
10/10 Excellent
Anh, garen grove
Voyage en famille
25 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anh
Séjour de 4 nuits en novembre 2022
Réponse de Yours sincerely; GM Amier Mannakari le 2 déc. 2022
Dear Anh, thank you so very much not only for staying with us but also for taking the time to leave us this lovely review. As a team we always strive for the best and therefore offer our guests nothing short of an amazing experience. We are by far not perfect but it's reviews like yours that keep us motivated to work even harder to deliver an experience that gives you and our guests value for money. We hope to welcome you back soon one day.
10/10 Excellent
Voyageur vérifié
17 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Thank you so much for your kind words. Our guests relaxation and rejuvenation is one of the most important aspects about our little hideaway. Hope we can welcome you back soon.
10/10 Excellent
nicole
7 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nicole
Séjour de 4 nuits en juin 2019
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Thank you for your kind words and mentioning our friendly team members. We truly believe in a happy team leads to happy guests. Rest assured I have passed your message on to them and we hope to welcome you back soon again.
8/10 Bien
Voyageur vérifié
4 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Thank you for taking the time to rate us.
10/10 Excellent
Cynthia, Chicago
21 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cynthia
Séjour de 2 nuits en septembre 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Cynthia, nothing better than happy guests and happy returning guests. Guest loyalty is one of our biggest pride. We hope that next time we can even offer you a better experience. Since your stay last we have expanded our resort and we now feature a common pool and lounge area.
10/10 Excellent
Karen, Phillipines
13 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karen
Séjour de 4 nuits en juin 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Karen, we are so delighted to read that you had a wonderful stay with us. We believe that from the first contact with our guests until you return home, we want to go above and beyond with offering you a personalized service. I have also passed your feedback on to our kitchen team and we do hope you will be back soon again.
8/10 Bien
Voyageur vérifié
8 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good family trip
Voyageur vérifié
Séjour de 2 nuits en juin 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guests, thank you so much for leaving your kind review. Even though we are truly not too far from many of Bali's famous spots, the best part about now is that Uluwatu has transformed into a new must-visit and go-to area with lots of new restaurants, bars, beach clubs, and shops. It also helps that there are many activities in our area such as ATV riding, golf, tennis, and of course its fantastic that many of Bali's best beaches are only 10-15min away from Hidden Hills Villas.
10/10 Excellent
Veronica
2 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Privacy and luxury at its best
Veronica
Séjour de 4 nuits en mai 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Veronica, thank you so much for your detailed description of your stay with us. There is nothing better than guest feedback and hearing it from you first hand, will help other guests on deciding whether Hidden Hills Villas is the right place for their hard earned vacation. Since your stay with us in 2018 a lot has changed. We have extended our resort with new villas during the pandemic and we are pleased to announce that we now have common areas, such as a beautiful infinity common pool as well as a newly opened lounge. Joglo now also has a Nespressso machine and so do all the other villas. The newer villas are like joglo slightly smaller and do not have a private pool but we still offer our signature 1-5 Bedroom Ocean View Pool Villas. And as mentioned we now have a main pool for all guests to use. To top that off we have a gym and of course fantastic spa treatments. We hope to welcome you back again soon.
10/10 Excellent
Hong, Hong Kong
25 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
Hong
Séjour de 1 nuit en mai 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Mr. Hong, so delighted to read that you enjoyed your room. Our owner is from Switzerland so you can imagine how important cleanliness is to us. Will pass your feedback along to our entire team, both butlers and our kitchen team as well.
10/10 Excellent
Voyageur vérifié
4 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
Voyageur vérifié
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guests, what a joy to see a 10 out of a 10. We pride ourselves in offering the best possible experience to our guests as we can, in all departments. I am not saying we can achieve a 10/10 all the time but we sure work hard to try to achieve that. A scooter is definitely recommendable as it is a fun way to discover Uluwatu but we also offer complimentary drop off services in our area depending on availability. We hope to welcome you back soon.
10/10 Excellent
Voyageur vérifié
30 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Voyageur vérifié
Séjour de 2 nuits en avril 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Thank you so so much for the kind words. We like to call Hidden Hills Villas "the new way of luxury" which means luxury is individual. It may be time, one-of-a-kind experiences, access to unique places, or simply a comfortable and luxurious experience at our villas. Whatever it may be, we like to go above and beyond for our guests.
10/10 Excellent
Voyageur vérifié
6 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice View!
Voyageur vérifié
Séjour de 1 nuit en mars 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, thank you for your 5 out of 5 review. There is no better feedback than our guests. Thanks for pointing out the walkway to the bathroom. We always assess all our options and see what can be improved. In fact, since your stay with us in 2018 we have renovated, changed, and upgraded many of our original villas to keep the resort feeling shiny and new, and most importantly comfortable.
10/10 Excellent
Nick, Central NSW Australia
16 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heaven
Nick
Séjour de 3 nuits en mars 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Wow, what a lovely review, thank you, Nick. Bali has many great villa options but when guests stay all around the island and come to us mentioning that this was their favorite place, that is the biggest compliment we can receive. Thank you and hope to have you back soon.
10/10 Excellent
Voyageur vérifié
16 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, thank you so so much for the kind words. During our annual staff feedback conversations, our team's biggest joy about working at Hidden Hills Villas is the team they work with. We are a family away from their family. The second reason is you the guests. Thank you!
10/10 Excellent
natasha, australia
12 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heaven on Earth
natasha
Séjour de 2 nuits en février 2018
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Natasha, best review we could have received. Heaven on earth! wow, thank you so much. Our owners a mother-son team have put their blood sweat and tears into this little paradise to create an unforgettable experience for you the guests. Unfortunately, the mother is not with us anymore but her spirit lives on and her son is carrying on their legacy.
10/10 Excellent
Marco
11 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic honeymoon stay
Marco
Séjour de 4 nuits en août 2017
Réponse de Yours sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Marco, thank you for taking the time to write your review. Our butler Adi is still with us and is one of our amazing team members. All of our team loves to go above and beyond for our guests. We hope you will find the time soon to come visit us again.
10/10 Excellent
マルタ, 日本
6 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
お籠りビラ
マルタ
Séjour de 2 nuits en février 2018
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, thank you so much for taking the time to leave us a 5 out of 5 review. We have good news since you stayed with us in 2018. 1) We have expanded our resort and now have a common pool, so staying at our Joglo for example makes your stay more interesting, having a common area to relax. 2) Uluwatu has become such a happening area with lot's of things to do, activities, restaurants, bars and shops so we are not as secluded as we used to be.
10/10 Excellent
Fang-Chen
1 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fang-Chen
Séjour de 3 nuits en janvier 2018
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Fang-Chen, thank you for your 10 out of 10 rating. We hope to have you back soon again.
10/10 Excellent
Voyageur vérifié
18 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bagus!!!!
Voyageur vérifié
Séjour de 2 nuits en janvier 2018
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guests, we are happy to read that you were delighted about the communication even though there was a slight language barrier. Also thanks for complimenting on our rooms and bathrooms.
2/10 Horrible
MYUNGKEUN
26 déc. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MYUNGKEUN
Séjour de 1 nuit en décembre 2017
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Myungkeun, we are so sorry to read about your bad experience with us in 2017. Keeping our resort up to date is our owner's utmost important goal. We keep renovating our resort annually, replacing decks, painting walls and of course constantly fixing anything that is not perfectly new. Back in 2017 when you stayed with us we were pretty new since we opened up in 2015 but we apologize that we did not fulfill your expectations. The good news is that Uluwatu has developed into a really fun area with lot's of fun things to do now.
10/10 Excellent
jodes, australia
24 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FANTASTIC!
jodes
Séjour de 7 nuits en octobre 2017
Réponse de Hidden Hills Villas le 1 nov. 2017
Dear Jodes,
We are delighted to read your wonderful review and thank you for choosing Hidden Hills Villas for your family holiday in Bali.
We are happy to hear that you loved your stay with us, and thank you for the compliments also in the name of our staff. We are very sorry for the cold coffee as that should never happen. The kitchen team, butlers and I will try to ensure this will not happen again.
Thank you for your valuable feedback and we hope to welcome you again one day at the Hidden Hills Villas.
Your sincerely
Amier Manakari,
General Manager
10/10 Excellent
Man, Hong Kong
17 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Man
Séjour de 4 nuits en octobre 2017
Réponse de Amier Mannakari le 24 oct. 2017
Dear Man,
Warmest greetings from Hidden Hills Villas, Pecatu - Bali and thank you for calling us as a paradise. It is truly a pleasure to read your wonderful comments about our villa, the room, the service, and the quality of hotel facilities.
Kind reviews such as yours inspire us all to continue delivering exceptional service. You can trust us to ensure any future visits will be just as seamless and memorable.
Again, thank you for your amazing review and we look forward to welcoming you back for another memorable stay in Bali.
Best regards from the entire team at Hidden Hills Villas,
Amier Mannakari
General Manager
8/10 Bien
Deepti
4 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Make sure you get a pool; need to drive everywhere
Deepti
Séjour de 2 nuits en août 2017
Dear Deepti,
It was a pleasure for us to have you stay with us and thank you for taking the time to share your experience at Hidden Hills Villas. We are pleased to read that you had a great stay with us and that you appreciated our services, especially the help from our staff in upgrading you from our studio to a villa.
We apologize for the inconvenience you encountered during your stay and your feedback has been shared to the management for the resort’s improvement. We tried to find where on our website it states that there is a common pool as we do not advertise anywhere that we have a common pool. There must be a misunderstanding somewhere. When booking our Joglo villa online, it clearly states there is no pool. It says: “our Joglo is our only Javanese style villa. Although the Joglo does not have a private pool, it comes with your own personal jacuzzi…”. That being said, we apologize if there was any misunderstanding and am so happy that our staff upgraded you to our ocean view pool villa.
Once again, thank you for staying with us and we look forward to serving you better on your next visit to Bali.
Regards, all the team at Hidden Hills Villas.
10/10 Excellent
Mitch, New York, NY
20 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Mitch
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Mitch, thank you so much for your 5/5 rating. Even though it's been a few years we want to say thank you for staying with us better late than never :-). I have passed your feedback along to our team. We hope to welcome you back soon again one day.
10/10 Excellent
Voyageur vérifié
25 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
10 out of a 10. What else can we say but THANK YOU! This always puts a smile on our face.
10/10 Excellent
Angel, HK
24 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful villa
Angel
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Angel, your message is one of the best ever. To hear that Hidden Hills Villas was the most unforgettable villa you have ever stayed at, I don't think we could get a better compliment. Thank you very much.
10/10 Excellent
Theng Sin, Malaysia, Singapore
30 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden Hills Villa is like a Hidden Gem in Bali
Theng Sin
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear guest, thank you for your 10 out of 10 review. We actually just opened up a new lounge called Hidden Gem. :-)
10/10 Excellent
taka, japan
21 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
景色が最高
taka
Réponse de Your sincerely; GM Amier Mannakari le 21 oct. 2022
Dear Taka, I know it's been too long without saying thank you but better late than never. Thank you for staying with us. We hope to welcome you back one day.