2/10
I am writing to express extreme disappointment with my recent stay at a property in Orlando from May 15th to May 18th. While the house appeared nice superficially, numerous significant issues severely impacted our vacation and made it very unpleasant.The most concerning problem was the prevalence of cockroaches, primarily in the kitchen at night, even while we were actively cooking. This is a major health and hygiene concern that made it difficult to use the kitchen facilities.Beyond the insect problem, we encountered several maintenance and safety issues:The sliding door to the lanai was extremely difficult to close, requiring significant force. It appeared to have been previously opened by force, as evidenced by the attached photo.The pool safety fence had a dangerous gap, allowing easy access for children. This was particularly alarming as pool safety was a primary reason for selecting this property.The air hockey machine was non-functional.The toilet seat in the downstairs bathroom (behind the living room) would not stay up on its own, requiring it to be held manually.The ice maker was not working, with a frozen ice hole, raising concerns about potential filter issues.The beds and pillows throughout the entire house were excessively firm and uncomfortable, making it impossible for anyone to get a good night's rest. I even experienced neck pain after the first night.Our frustration began even before arrival due to significant problems with the booking process.
Mireya M.
Séjour de 3 nuits en mai 2025