Avis
8,2
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
28 sept. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 7 nuits en septembre 2023
Réponse de Ratna le 29 sept. 2023
Chers Fares,Salutations les plus chaleureuses de SOL by Melia Benoa Bali - Tout Inclus !Merci pour votre confiance et votre soutien dans le choix de notre hôtel comme hébergement à Bali pendant vos vacances. Cependant, veuillez accepter nos sincères excuses si l'emplacement, les services et les produits de notre hôtel n'ont pas répondu à vos attentes. Nous apprécions vos commentaires constructifs et nous espérons avoir l'occasion de restaurer votre confiance en nous, pour de bien meilleurs services à l'avenir.Merci et cordialement,Ratna DewiResponsable de l'expérience client
10/10 Excellent
Gabriel
13 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 4 nuits en mars 2022
10/10 Excellent
gruot, maillane 13910
Voyage en couple
25 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gruot
Séjour de 13 nuits en mars 2020
Réponse de Indra le 4 mai 2022
Dear Gruot, Greeting from the beautiful island Thank you very much for choosing Sol by Melia Benoa Bali - All Inclusive as your staying destination, it was great pleasure to welcoming you here and your feedback has been shared to other related department . We hope to welcoming you back in the nearest future Kind regards, Management
6/10 Satisfaisant
mestre pascal, france
7 sept. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bon hôtel
mestre pascal
Séjour de 14 nuits en août 2017
Réponse de Brigita da Santo le 28 sept. 2017
Dear mestre pascal,
Greetings from Sol Beach House Bali Benoa All Inclusive Resort!
Thank you for spending some times in sharing your recent experience with us.
We are delighted to know that you were happy with our beach, pool, garden, food and most of all with the service delivered by our team. We do apologize for the inconvenience you might have experienced in the room. We wish to know this issue in advance in order for us to improve your impression regarding your stay with us. Yet, we have taken an action to follow up your feedback.
We hope to have another chance to welcome you back in order to provide you with better experience.
Warmest regards from Bali.
Brigita da Santo
Guest Experience Director
Sol Beach House Bali Benoa by Melia Hotels International
6/10 Satisfaisant
fernand
1 juin 2017
Les points forts : Propreté
Mitigé.
fernand
Séjour de 6 nuits en mai 2017
Dear Fernand,
Thank you so much for staying with us and for sharing your recent stay with everyone here.
On behalf of the Management, I would like to apologize if we are unable to exceed your expectation. We will take your comments as a constructive feedback to improve our service and facilities for our beloved guest.
We hope that your stay will not impede you to stay in other Melia Hotels International worldwide.
Kind regards,
Brigita da Santo
Guest Experience Director
Sol Beach House Bali Benoa by Melia Hotels International
10/10 Excellent
Bet
16 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super sejour
Bet
10/10 Excellent
soisick
16 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
soisick
8/10 Bien
philippe, rouen
25 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellant rien a redire , triste de partir ...
philippe
Réponse de GEX Manager le 31 août 2016
Dear Mr. Philippe,
Thank you so much for your comments. We greatly appreciated all you feedback and we hope to welcome you back soon.
Kind regards
Management
8/10 Bien
Voyageur vérifié
14 mars 2016
Les points forts : Propreté, personnel et service, confort de la chambre
hotel convivial et agréable pour repos complet
Voyageur vérifié
8/10 Bien
marie chritsine, Paris
25 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
De bonnes vacances au Sol Beach House Benoa
marie chritsine
6/10 Satisfaisant
Marc, Ajaccio
26 nov. 2015
Les points forts : Personnel et service
Bien mais sans plus ...
Marc
2/10 Horrible
Reynald
22 nov. 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LA PIRE CHAMBRE DE MA VIE
Reynald
10/10 Excellent
Voyageur vérifié
20 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reception staff are great
Voyageur vérifié
8/10 Bien
Delphine, veauche
11 sept. 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Superbe plage hôtel très bien
Delphine
10/10 Excellent
Alessandra, Lausanne
11 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reposant
Alessandra
10/10 Excellent
Maurice Mireill, Nice
19 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel sur la plage, situation idéale
Maurice Mireill
6/10 Satisfaisant
Jordan, Lyon
3 nov. 2013
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Doit faire des efforts.
Jordan
8/10 Bien
Nadia, Paris
29 août 2013
Les points forts : Personnel et service
Hotel en bordure de plage
Nadia
8/10 Bien
Didier, Paris, France
19 août 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sejour agréable au Mélia Bénoa
Didier
8/10 Bien
charlys, france
15 juil. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel ideal pour les couples et voyageur itinerant
charlys
8/10 Bien
Bruno687
22 janv. 2013
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel un peu désuet mais très bon accueil
Bruno687
6/10 Satisfaisant
Denis, Genève, Suisse
31 oct. 2012
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Agréable, sans plus !
Denis
8/10 Bien
Jordan
4 sept. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour se reposer quelques jours
Jordan
8/10 Bien
Voyageur vérifié
1 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien pour un court séjour
Voyageur vérifié
8/10 Bien
Voyageur vérifié
25 juin 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Mélia Benoa à Nusa Dua - Bali
Voyageur vérifié
10/10 Excellent
François, 95220 Herblay
2 oct. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melia Benoa
François
8/10 Bien
Anonymous
9 août 2009
Les points forts : Propreté et personnel et service
L'hotel est situé à l'extérieur
Anonymous
6/10 Satisfaisant
Edlira
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edlira
Séjour de 5 nuits en mars 2024
Réponse de Ratna le 2 avr. 2024
Dear Edlira,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali.We appreciate your appreciation to our friendly and helpful staff, resort ambiance as well as the facilities such as day beds and umbrellas.However, we also highly value your constructive feedback towards our Food and Beverage department and it has been addressed accordingly for further evaluation and improvement.We also hire beach cleaners who clean the beach three times a day to maintain its cleanliness and for our guests comfort. Beaches in Bali are public and it doesn't belong to our hotel. However, our hotel location is quite lucky to have its direct beach access.Please accept our sincere apologies for any inconvenience that happened during your stay with us.We hope to have the opportunity to host you again with more memorable experiences in your future holiday in Bali.Thank you and best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Tong
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tong
Séjour de 4 nuits en février 2024
Réponse de Ratna le 22 mars 2024
Dear Tong,Warmest greetings from SOL by Melia Benoa Bali.Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali!We appreciate your appreciation towards our services and we are pleased to learn that you had a great stay and experience with us.We look forward to hosting you again for another relaxing stay in your future holiday with us!Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Jason
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en février 2024
Réponse de Ratna le 27 févr. 2024
Dear Jason,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.Thank you for your kind review and we are pleased that you had great experiences with us, as well as that our services have met your expectations!I have personally delivered your compliments to our beloved team to appreciate their outstanding hard work and to let them know how pleased you were.We can't wait to see and host you again for another relaxing stay in your future holiday with us.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Andrew
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en février 2024
Réponse de Ratna le 16 févr. 2024
Dear Andrew,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are pleased to know that you had great experiences with us and that our services have met your expectations!We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!Please let me know if you need any further assistance for your future stay with us.Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Laura
Voyage en famille
21 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Laura
Séjour de 9 nuits en janvier 2024
Réponse de Ratna le 22 janv. 2024
Dear Laura,Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.We are thrilled to read your kind review and I have personally shared your compliments to our beloved team to appreciate their hard work and to let them know how pleased you were!Our services are from the heart and we all look forward to hosting you again for another pleasant holiday!Please do let us know if we can be of any further assistance for your future stay.Best regards,Ratna DewiGuest Experience Manager
6/10 Satisfaisant
Jozsef
19 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jozsef
Séjour de 3 nuits en janvier 2024
Réponse de Ratna le 22 janv. 2024
Dear Jozsef,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent stay in Bali.We hope that your stay was pleasant and we look forward to hosting you again with much better experiences.Please do let us know if we can be of any further assistance to anticipate your future visit.Best regards,Ratna DewiGuest Experience Manager
8/10 Bien
OBA
30 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
OBA
Séjour de 5 nuits en décembre 2023
Réponse de Ratna le 2 janv. 2024
親愛なるオバ様ソル バイ メリア ベノア バリ オール インクルーシブから温かいご挨拶を申し上げます。バリ島での最近の休暇中の宿泊施設として当ホテルをお選びいただき、信頼とサポートをいただきありがとうございます。当社の品質の継続的改善に対する建設的なフィードバックに感謝し、さらなる改善に向けてお客様の懸念を各部門に直接伝えました。より良いサービスと経験を提供して再びお客様をお迎えする機会があれば幸いです。ありがとうございます、よろしくお願いします。ラトナ・デウィゲスト エクスペリエンス マネージャー
8/10 Bien
Anthony
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice resort.
Anthony
Séjour de 3 nuits en décembre 2023
Réponse de Ratna le 2 janv. 2024
Dear Anthony,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing the accommodation at our hotel following your recent holiday in Bali.We are delighted to read your kind review and we thank you for your appreciation to the team for their hard work. I have personally delivered your compliments to the team and we are pleased to learn that you had a pleasant stay with us. We look forward to hosting you again in your future holiday with us. Please do let us know if we can be of any further assistance for your future stay.Thank you and best regards,Ratna DewiGuest Experience Manager
4/10 Médiocre
Sultan
19 déc. 2023
Les points forts : Personnel et service
Sultan
Séjour de 7 nuits en décembre 2023
Réponse de Ratna le 21 déc. 2023
Dear Sultan,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali. However, please accept our sincere apology should there be any services which have not met your expectations. We wish that you have shared with us your concerns, therefore we could rectify your concerns immediately during you were with us.We hope to have the opportunity to restore your confidence with us and we look forward to hosting you again with much better services.Please let us know if we can be of any further assistance to anticipate your future booking.Thank you and best regards,Ratna DewiGuest Experience Manager
8/10 Bien
Karol
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karol
Réponse de Ratna le 7 févr. 2024
Dear Karol,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali. We do appreciate your kind rating and we hope that our services have met your expectations! We look forward to host you again for another relaxing and memorable holiday.Please do let us know if we can be of any further assistance for your future booking and stay with us!Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Rafael
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafael
Séjour de 6 nuits en décembre 2023
Réponse de Ratna le 15 déc. 2023
Dear Rafael,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are thrilled to read your kind review and it is our pleasure to learn that you liked our hotel cultural structures, ambiance, pictures, live ponds, cleanliness and the services of our beloved team.I have personally delivered your compliments to our beloved team to appreciate their hard work and to let them know that their services have met your expectations!We will be honored to host you again for another relaxing stay in your future holiday with us.Please do let us know if we can be of further assistance for your future visit.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
8/10 Bien
Kar Yi Joyce, Markham
Voyage en couple
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kar Yi Joyce
Séjour de 7 nuits en novembre 2023
Réponse de Ratna le 7 déc. 2023
Dear Kar Yi Joyce,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent stay in Bali.We are pleased to read your kind review and to learn that you had a pleasant stay with us. It was a good decision that you opted the All Inclusive Package, therefore it was more convenient to have the benefit of food and beverages during your stay.I have personally delivered your compliments to our beloved team to appreciate their hard work and to let them know how pleased you were!Additionally, we also value your constructive feedback for the improvement of the hotel look. Therefore we would like to have our guests to return and to have better services as well as products.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive, and we look forward to hosting you again in your future stay in Bali.Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Tracey
Voyage en couple
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 5 nuits en novembre 2023
Réponse de Ratna le 24 nov. 2023
Dear Tracey,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are thrilled to read your kind review and it is our great pleasure to learn that you had an absolutely amazing experience with us! I have personally delivered your compliments to our beloved team to appreciate their hard work and to let know how pleased you were!We can't wait to host you again in your future stay with us for another relaxing and memorable holiday!Please do not hesitate to let us know if we can be of any further assistance for your future booking and to anticipate your future visit.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Julia
Voyage en groupe
11 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Julia
Séjour de 7 nuits en octobre 2023
Réponse de Ratna le 13 nov. 2023
Dear Julia,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your holiday in Bali, and we do appreciate that you took the time to support us with your positive review.It is our pleasure to know that you liked our hotel with its direct beach access, and that our services have met your expectations.We will be honored to host you again for another relaxing and fantastic stay in the near future.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
8/10 Bien
Boua, San Francisco
Voyage en famille
7 nov. 2023
Les points forts : Propreté, personnel et service, équipements
Boua
Séjour de 8 nuits en octobre 2023
Réponse de Ratna le 7 nov. 2023
Dear Boua,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during our holiday in Bali and we appreciate that you took the time to write the online review.We are delighted to know that you liked our hotel location where you could enjoy the beautiful sunrise everyday! We also value your feedback with regard to the needs of the property improvement itself. I have personally shared your concern to the Management and it could be the attention for the Owning Company as well.We hope to have the opportunity to host you back with much better services and products in your future holiday in Bali.Please do not hesitate to reach me if I can be any of further assistance.Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Vidan
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vidan
Séjour de 5 nuits en octobre 2023
Réponse de Ratna le 3 nov. 2023
Dear Vidan,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your holiday in Bali!It is our pleasure to know that you liked our hotel location with its direct beach access and enjoyed the daily evening entertainment. Your input in regard to the pool is noted and it could be the further evaluation for the Management and the Owner. However, we do have 2 pools which are for adult and for the children.We hope to have the opportunity to serve you back with much better experiences, and we look forward to host you back soon!Best regards,Ratna DewiGuest Experience Manager
8/10 Bien
Karol, Brompton
Voyage en famille avec de jeunes enfants
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karol
Séjour de 7 nuits en octobre 2023
Réponse de Ratna le 3 nov. 2023
Dear Karol,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your holiday in Bali. Your compliments to the staff is truly appreciated and I have personally delivered your kind words to them to appreciate their hard work and to let them know how pleased you were.We look forward to hosting you back for another relaxing stay in your future holiday in Bali!On behalf of the teams, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
4/10 Médiocre
Espen
Voyage en couple
24 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Espen
Séjour de 4 nuits en octobre 2023
Réponse de Ratna le 30 oct. 2023
Kjære Espen,Hilsen fra SOL av Melia Benoa Bali - Alt inkludert!Takk for din tillit og støtte ved å velge hotellet vårt som overnattingssted under ferien din på Bali!Vi setter stor pris på din konstruktive tilbakemelding for vår kontinuerlige kvalitetsforbedring, og jeg har personlig levert dine bekymringer til de respektive avdelingene for videre evaluering og forbedring.Stranden tilhører imidlertid ikke hotellet privat. Det er en offentlig strand, og vi kan ikke kontrollere tidevannet og bølgene ettersom det er naturen. Når det gjelder maten, ønsker vi at du informerte oss under oppholdet, så vi kunne imøtekomme dine bekymringer og rette opp problemene dine.Vi håper å ha muligheten til å tjene deg tilbake med mye bedre tjenester og produkter i fremtiden.Takk og vennlig hilsen,Ratna DewiGuest Experience Manager
8/10 Bien
Louise
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 4 nuits en octobre 2023
Réponse de Ratna le 26 oct. 2023
Dear Louise,Warmest greetings from SOL by Melia Benoa Bali - All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your holiday in Bali and we do appreciate for your compliments through the online review.It is our pleasure to know that you liked our hotel with its beautiful gardens and the direct beach access, relaxed at the pool and enjoyed the variety of delicious food.We look forward to hosting you back for another memorable stay in your future holiday in Bali!On behalf of the teams, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali - All Inclusive!Best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
Kun
Voyage en couple
11 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kun
Séjour de 12 nuits en septembre 2023
Réponse de Ratna le 12 oct. 2023
Dear Kun,Warmest greetings from SOL by Melia Benoa bali - All Inclusive!Thank you for your trust and support in choosing our hotel as your second home in Bali and we are very pleased to know that our services have met your expectations.I have personally delivered your kind words and compliments to Risma and Annie at The Kitchen restaurant and Agung at the front desk to appreciate their outstanding hard work and they definitely would be pleased to see you again in your future holiday.We all look forward to hosting you back for another relaxing and memorable stay!On behalf of the teams, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali - All Inclusive!Thank you and best regards,Ratna DewiGuest Experience Manager
8/10 Bien
Maria
Voyage en famille
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en octobre 2023
Réponse de Ratna le 11 oct. 2023
Dear Maria,Warmest greetings from SOL by Melia Benoa Bali - All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your holiday in Bali and we highly appreciate your constructive feedback for our future improvement.I have personally addressed your concerns to the respective departments for further evaluation and immediate improvement, and we hope that we will have the opportunity to restore your confidence in us with much better services and products in your future holiday.Thank you and best regards,Ratna DewiGuest Experience Manager
10/10 Excellent
elizabeth
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
elizabeth
Séjour de 2 nuits en juillet 2023
Réponse de Ratna le 12 oct. 2023
Dear elizabeth,Warmest greetings from SOL by Melia Benoa Bali - All Inclusive!Thank you for your trust and support in choosing our hotel as your second home in Bali and we are pleased to know that our products and services have your expectations.We look forward to hosting you back for another relaxing and memorable stay in your future holiday.Best regards,Ratna DewiGuest Experience Manager
6/10 Satisfaisant
Rafiqah, Petaling Jaya
Voyage en famille avec de jeunes enfants
6 oct. 2023
Les points forts : Personnel et service
Rafiqah
Séjour de 2 nuits en septembre 2023
Réponse de Ratna le 11 oct. 2023
Dear Rafiqah,Warmest greetings from SOL by Melia Benoa Bali - All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your holiday in Bali.We are delighted that you liked our hotel location with easy beach access, enjoy the pool and had a pleasant stay with us.We look forward to hosting you back in your future holiday for another relaxing stay!Thank you and best regards,Ratna DewiGuest Experience Manager