Avis
8,6
Excellent
8,6/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
24 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 15 nuits en août 2023
Réponse de Bilal Chamsine - General Manager le 5 sept. 2023
Dear David,Thank you so much for taking the time in writing such a great review of us.We are happy to hear that you enjoyed the hotel very much as well the staff serviceIt will be my pleasure to share your kind words team, who will be happy to receive them.Hope to see you back again with us, very soon.Kind Regard,Bilal Chamsine - General Manager
10/10 Excellent
gregory
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gregory
Séjour de 2 nuits en août 2023
Réponse de Bilal Chamsine - General Manager le 5 sept. 2023
Dear Gregory,Warmest greeting from Novotel Bali Benoa!First of all thank you for taking the time to write such a wonderful review, sharing how your stay went with us. It certainly makes our day to receive such kind recognition from you, complimenting our hotel and the breakfast.I am certainly passing your compliment to the entire of the team, which they will truly be excited to receive.Kind regards,Bilal Chamsine - General Manager
10/10 Excellent
Voyageur vérifié
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de Bilal Chamsine - General Manager le 5 sept. 2023
Dear Valued guest,Warmest greeting from Novotel Bali Benoa!Thank you so much for your review, your kind appreciation toward our hotel is truly mean the world to us.Looking forward to having you back here, hopefully very soon,Kind regards,Bilal Chamsine - General Manager
8/10 Bien
Régis
Voyage en famille
5 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bel hôtel et très bon séjour
Régis
Séjour de 6 nuits en février 2020
10/10 Excellent
Voyageur vérifié
Voyage en couple
4 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en février 2020
10/10 Excellent
Mounir
18 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mounir
Séjour de 1 nuit en février 2020
8/10 Bien
Michel
11 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 2 nuits en décembre 2019
Réponse de Daniele Ruiu le 28 déc. 2019
Dear Michel,
Thank you for spending your staycation with us.
I am glad to know that our service and overall facilities have made your stay a pleasant one.
Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you.
It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.
With Best Regards,
Daniele Ruiu
General Manager
2/10 Horrible
GILLES
21 sept. 2019
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
GILLES
Séjour de 5 nuits en septembre 2019
Réponse de Sarah le 30 sept. 2019
Dear GILLES,
Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sarah, Personal Assistant to General Manager
8/10 Bien
Josephine
14 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josephine
Séjour de 9 nuits en septembre 2019
Réponse de Daniele Ruiu le 16 sept. 2019
Dear Josephine,
Thank you for sharing your review.
We are delighted to know that our overall facilities and service has made a lasting impression on you.
Your feedback is well noted and will be shared with related departments for consideration and improvement.
It is an honor to be of service to you and we look forward to welcoming you back in the future.
With Best Regards,
Daniele Ruiu
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
19 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en août 2019
Réponse de Daniele Ruiu le 23 août 2019
Dear Valued Guest,
Thank you for spending your staycation with us.
I am glad to know that our service and overall facilities have made your stay a pleasant one.
Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you.
It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.
With Best Regards,
Daniele Ruiu
General Manager
8/10 Bien
Laurent
1 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agreable
Laurent
Séjour de 4 nuits en juillet 2019
Réponse de Maya le 6 août 2019
Dear Mr . Laurent,
Thank you for your comment and thank you for choosing Novotel Bali Benoa as your holiday destination ,it is really honor for us become your host during your holiday .
10/10 Excellent
isabelle
23 août 2018
Excellent
isabelle
Séjour de 1 nuit en août 2018
Réponse de Suci Tirta le 28 août 2018
Dear Isabelle,
Thank you very much for taking time to share your experience with us.
We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service.
We definitely looking forward to welcoming you back to our resort.
Sincerely,
Suci Tirta, Resident Manager
10/10 Excellent
sev
27 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sev
Séjour de 9 nuits en juillet 2018
Réponse de Daniele Ruiu le 30 juil. 2018
Dear Sev,
Greetings from Novotel Bali Benoa.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Daniele Ruiu, General Manager
10/10 Excellent
Philippe
25 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pur style Balinais.
Philippe
Séjour de 1 nuit en juillet 2017
Réponse de Gandi le 9 août 2017
Dear Philippe,
Greetings from Novotel Bali Benoa.
Thank you for your beautiful review to our resort.
It warms our heart that we could give a special experience during your stay. For sure, we will share this comment to our team to keep up this good works.
We definitely looking forward to welcoming you back to our resort in the not so distance future
Best Regards,
Sarah, Personal Assistant to GM
6/10 Satisfaisant
Coco, paris
2 mai 2017
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
hotel beau mais c'est tout
Coco
Réponse de Sarah le 5 mai 2017
Dear Coco,
Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sarah, Personal Assistant to General Manager
8/10 Bien
Voyageur vérifié
19 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche plage et restaurant. Personnel gentil
Voyageur vérifié
Réponse de sarah le 20 mars 2017
Dear Valued Guest,
Greetings from Novotel Bali Benoa.
Thank you very much for taking the time to review our room, services and facilities.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We take all feedback seriously and we apologize that your experience did not meet your
expectation. All our efforts are concentrated in preventing future occurrences.
Kind regards,
Sarah, Personal Assistant to General Manager
8/10 Bien
Rémi , Paris
24 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel, bien équipé en piscines et restaurants
Rémi
Réponse de Sarah le 27 févr. 2017
Dear Rémi,
Warmest Greeting from Tanjung Benoa Bali.
It our pleasure to received such a kind review from you. We are glad to knew that you have a memorable experience with us. Most our guests are happy with the breakfast we provide and we are glad that you one of them.
Most Definitely look forward to welcome you again at our resort.
Best regards,
Sarah, Personal Assistant to General Manager
8/10 Bien
Laurence, Tours
9 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Laurence
Réponse de General Manager le 22 août 2016
Greetings Laurence,
Thank you for your positive comments and for recommending our hotel to other travelers.
We are pleased to hear that our hotel, facilities, food and entertainment made your stay pleasant.
We will share your comments to our team to keep improving ourselves for great service.
Have a good day and take care!
Sincerely,
Novotel Bali Benoa Team
6/10 Satisfaisant
Voyageur vérifié
18 juin 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
nice hotel but bed bugs in the bedroom...
Voyageur vérifié
Réponse de Gandi le 15 juil. 2016
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
8/10 Bien
Maud, Yverdon-les-Bains
31 oct. 2015
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Maud
Réponse de gandi le 11 nov. 2015
Dear Maud,
We very much appreciate your comments regarding your stay at the Novotel Bali Benoa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Gandi Mahendra, Guest Services
8/10 Bien
Voyageur vérifié
6 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4 nuits au novotel benoa
Voyageur vérifié
Réponse de Gandi le 9 sept. 2015
Cher Anonyme,
Merci beaucoup pour l'avis que vous nous laissez ici.
Nous sommes tres heureux de savoir que votre sejour c'est tres bien passe, et, ne manquerons pas de prendre votre remarque en coucideration concernant les chambres a rafraichir, une renovation que nous commencons dors et deja dans notre hotel au sein des chambres deluxes.
En esperant vous revoir tres vite parmi nous, cordialement.
Johanne, Guest Service.
8/10 Bien
Sébastien, Senlis
24 août 2015
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bel hôtel dans la zone touristique de Bali
Sébastien
Réponse de Gandi le 31 août 2015
Dear Sébastien Cameron, Warmest greeting from Novotel Bali Benoa. We so much appreciate your review regarding our resort. We glad to know that our team have made your experience with us. Best Regards, Gandi Mahendra, Guest Services.
8/10 Bien
Michel, Michel de Noumea
4 avr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
novotel bali-benoa
Michel
Réponse de Alex le 4 juil. 2015
Dear Michel,
'merci beaucoup' for your positive review, we are glad to hear you had an excellent stay with us and also found a very good price for value ratio.
8/10 Bien
Alain, NANCY
2 nov. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BIEN POUR SE REPOSER QUELQUES JOURS APRES CIRCUIT
Alain
Réponse de Alex le 17 janv. 2015
Cher Alain,
'merci beaucoup' for your detailed review. We are happy to know you enjoyed your stay in on of our Tropical Terrace rooms, our service and breakfast offer. Thank you for mentioning that the hotel is set in tropical gardens and reflects true Balinese style and architecture - these are points we are most proud of too.
Please consider when rating our dinner buffet price that it is always included with some authentic dances or performances (fire dance, Barongsai lion dance, Kecak dance, Balinese dances and so on) which we are providing for our valued guests.
I am sorry about the works on the pathways on the public street along Benoa, these are almost finished now. To walk to and from our hotel to nearby restaurants, shops and spas is almost back to normal - and better than before.
Thank you again for your kind comments, future travellers will value it.
We would be looking forward to welcome you again in Bali and in our resort.
10/10 Excellent
RACHEL, Lyon
24 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
RACHEL
Réponse de Alex le 7 mars 2015
Dear Rachel,
Merci beaucoup for your review and it truly feels good to know you fully enjoyed our services and offers. My team and I are really happy to know you made us the 'best hotel' in your three weeks travel through Indonesia and thank you for recommending our resort for future travellers.
Hope to see you again, it would be our pleasure :).
8/10 Bien
Philippe, france
23 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable
Philippe
Réponse de Alex le 8 nov. 2014
Cher Philippe,
merci beaucoup for your review and that you enjoyed our resort. Guests normally value that our hotel has this typical Balinese feeling, with the rooms built in Balinese village style, with coconut wood and straw roofs, I am sorry that you are not sharing this impression.
Best regards - and thank you for recommending :).
10/10 Excellent
stephane, bordeaux
19 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
stephane
Réponse de Alex le 21 févr. 2015
Cher stephane,
Merci beaucoup for your review and great to know you only found positive points on your holidays with us :).
Hope to see you again one day in Bali and in our resort.
8/10 Bien
Voyageur vérifié
31 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
service impeccable
Voyageur vérifié
Réponse de Alex le 2 août 2014
Cher Madame/Monsieur,
Nous vous remercions d avoir choisi notre hotel durant votre sejour a Bali.
Toute l equipe du Novotel Bali Benoa vous remercie pour votre commentaire et tout ces compliments .
Nous essayons jour apres jour d'ameliorer encore nos services afin de satisfaire notre clientele au mieux , des commentaires positifs comme le votre sont notre plus grande satisfaction.
En esperant vous recevoir a nouveau dans notre hotel ,
Bien Cordialement,
10/10 Excellent
michel
20 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michel
Réponse de Alex le 26 juil. 2014
Dear Michel,
Thank you for staying with us and for the 5 stars
8/10 Bien
FRED, Aix en Provence
6 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent sejour
FRED
Réponse de Alex le 4 oct. 2014
Dear FRED,
'merci beaucoup' for your positive and encouraging review. We are glad to read you had a good stay and I will pass your thanks to all our team.
10/10 Excellent
Iskra, Paris
26 août 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour exceptionnel
Iskra
Réponse de Alex le 2 nov. 2013
Dear Iskra,
merci beaucoup for your very kind review. My team and I are happy you fully enjoyed your three days in our resort. 'A refaire' - thank you for this compliment and it would be our pleasure to welcome you again.
10/10 Excellent
David, Toulouse
10 mars 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
idéal pour familles et repos après un circuit
David
Réponse de Estrella le 8 juil. 2015
Dear David, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Estrella, Resident Manager..
10/10 Excellent
Faichel
23 févr. 2012
Les points forts : Propreté, personnel et service, confort de la chambre
Très bel hôtel
Faichel
8/10 Bien
Dodounette, sainte genevieve
24 sept. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NOVOTEL BENOA
Dodounette
Réponse de Gandi le 28 août 2015
Dear sainte genevieve, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services.
8/10 Bien
Louis, Neuilly sur Seine
25 août 2011
Les points forts : Propreté, personnel et service, confort de la chambre
hôtel bourré de charme
Louis
Réponse de Gandi le 19 août 2015
Dear Louis, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services.
4/10 Médiocre
Cyril, Paris
1 juil. 2010
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel. Disappointing surroundings.
Cyril
8/10 Bien
sebastien, PARIS
3 mai 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel Novotel Benoa
sebastien
8/10 Bien
Jeremie, Paris, France
15 oct. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très authentique comparé à ses camarades autour
Jeremie
Réponse de Gandi le 11 sept. 2015
Dear Jeremie, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services
8/10 Bien
Marie
17 août 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel
Marie
Réponse de Gandi le 11 sept. 2015
Dear Marie, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services
10/10 Excellent
Karin
14 mai 2024
Karin
Séjour de 6 nuits en mai 2024
8/10 Bien
PRASHANT
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PRASHANT
Séjour de 3 nuits en mai 2024
10/10 Excellent
Campbell
8 avr. 2024
Campbell
Séjour de 2 nuits en avril 2024
10/10 Excellent
Andreas
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andreas
Séjour de 4 nuits en mars 2024
Réponse de Bilal Chamsine - General Manager le 30 mars 2024
Dear Andreas,Warmest greeting from Novotel Bali Benoa!We very much appreciate your comments regarding your stay at Novotel Bali Benoa!It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for staying with us and really appreciate your recommendation.Definitely, we look forward to having you back here.Sincerely,Bilal Chamsine - General Manager
10/10 Excellent
Joel
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel
Séjour de 7 nuits en février 2024
Réponse de Bilal Chamsine - General Manager le 28 févr. 2024
Dear Joel,Warmest greeting from Novotel Bali Benoa!Thank you for sharing your wonderful experience at Novotel Bali Benoa!We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay.Please be sure that we will continue to give the best service and facilities in the future.We definitely hope to welcome you again soon.Sincerely,Bilal Chamsine- General Manager
10/10 Excellent
Joonsu
Voyage en famille
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족과 지내기 좋은 숙소
Joonsu
Séjour de 2 nuits en février 2024
Réponse de Bilal Chamsine - General Manager le 28 févr. 2024
Dear Joonsu,Warmest Greeting from Novotel Bali Benoa!Thank you for sharing your wonderful experience at Novotel Bali Benoa.We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay. Please be sure that we will continue to give the best service and facilities in the future.Once again thank you and hope to see you again very soon.Sincerely,Bilal Chamsine - General Manager
10/10 Excellent
Juliet
Voyage en famille avec de jeunes enfants
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juliet
Séjour de 4 nuits en février 2024
Réponse de Bilal Chamsine - General Manager le 28 févr. 2024
Dear Juliet,Warmest greeting from Novotel Bali Benoa!Thank you for having stayed with Novotel Bali Benoa and taking the time to write your feedback.We are happy to hear that you had a great stay with and that our room and kids club liking to your expectation.Thank you also for complimenting our staff service.Hope to see you back again with us.Sincerely,Bilal Chamsine - General Manager
10/10 Excellent
Tore
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tore
Séjour de 2 nuits en janvier 2024
Réponse de Bilal Chamsine - General Manager le 12 févr. 2024
Dear Tore,Warmest greeting from Novotel Bali Benoa!Thank you so much for giving a perfect rating.Your recommendation mean the world to us.Definitely hope to welcoming you back again.Sincerely,Bilal Chamsine - General Manager
10/10 Excellent
Caroline
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 6 nuits en janvier 2024
Réponse de Bilal Chamsine - General Manager le 31 janv. 2024
Dear Caroline,Warmest greeting from Novotel Bali Benoa!Thank you for your recommendation, it's mean the world to us.Hope to have the opportunity to welcome you back, soonSincerely,Bilal Chamsine - General Manager
10/10 Excellent
Samuel
Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel
Réponse de Bilal Chamsine - General Manager le 31 janv. 2024
Dear Samuel,Warmest greeting from Novotel Bali Benoa!We are so happy to know that you had a wonderful stay with us, and all the hotel has offer is met your expectation.We hope to have the opportunity to serve you once again in the coming future.Sincerely,Bilal Chamsine - General Manager
10/10 Excellent
Adithya
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adithya
Réponse de Bilal Chamsine - General Manager le 18 déc. 2023
Dear Aditya,Warmest greeting from Novotel Bali Benoa!Thank you for giving a perfect rating.Your recommendation mean the world to us.We sincerely hope to welcoming back you again for another great holiday with us.Sincerely,Bilal Chamsine - General Manager