Avis sur RIU Negril - All Inclusive
RIU Negril - All Inclusive
Norman Manley Blvd, Negril, Westmoreland
Avis
7,8
Bien
8,4/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille, Voyage d’affaires
11 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10 Excellent
Vladimir
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vladimir
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Delroy, Morrisvilla
Voyage en famille
28 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delroy
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
Jamie Lynn
27 mai 2024
Les points forts : Personnel et service
Jamie Lynn
Séjour de 7 nuits en mai 2024
10/10 Excellent
Georgina, piscataway
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgina
Séjour de 7 nuits en mai 2024
8/10 Bien
Chloe
26 mai 2024
Les points forts : Propreté et personnel et service
Chloe
Séjour de 3 nuits en mai 2024
2/10 Horrible
Tamara
Voyage en famille
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 28 mai 2024
Dear Tamara,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Carlos Samalot
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos Samalot
Séjour de 5 nuits en mai 2024
8/10 Bien
Rosalyn
Voyage en famille
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rosalyn
Séjour de 3 nuits en mai 2024
10/10 Excellent
kers
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kers
Séjour de 6 nuits en mai 2024
10/10 Excellent
Petrona
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petrona
Séjour de 6 nuits en mai 2024
6/10 Satisfaisant
Ada LaRay, Houston
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ada LaRay
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Negril le 28 mai 2024
Dear Ada LaRay,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Margaret
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 20 mai 2024
Dear Margaret,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
4/10 Médiocre
Ricardo
Voyage en famille, Voyage en couple
15 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 17 mai 2024
Dear Ricardo,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are glad to find that you enjoyed our staff members service, however, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Conceited
14 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Conceited
Séjour de 3 nuits en mai 2024
10/10 Excellent
Viral, Cumming
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Viral
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Viral,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
4/10 Médiocre
Shonte
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shonte
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Negril le 23 mai 2024
Dear Shonte,We really appreciate you taking the time to share your feedback with us.We are sorry that you felt the pool timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are not allowed in the pool area in the evening, to protect the guests' rest. Nonetheless, we are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes.We will do what we can within our power to work on these issues.Best Regards,Hotel Riu NegrilOnline Reputation Manager
2/10 Horrible
Tashira
Voyage en famille
12 mai 2024
Les points faibles : Équipements
Tashira
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Negril le 17 mai 2024
Dear Tashira,Thank you very much for choosing us for your holiday.We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu NegrilOnline Reputation Manager
2/10 Horrible
Lila
Voyage en groupe
10 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lila
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 13 mai 2024
Dear Lila,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent stay.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Michael
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en mai 2024
Réponse de Hotel Riu Negril le 15 mai 2024
Dear Michael,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Nicole
Voyage en couple
7 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Negril le 10 mai 2024
Dear Nicole,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
ALICIA, TRENTON
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALICIA
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 8 mai 2024
Dear ALICIA,Thank you very much for taking the time to share your comments with us.All our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will do our best to work on these issues, your impressions will be shared with our team.Best Regards,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
CHERIE
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHERIE
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 8 mai 2024
Dear CHERIE,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.Please be assured that we have noted your comments and will address them with the relevant departments.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Natalie, Evergreen Park
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear Natalie,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Sireng H
Voyage en famille, Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sireng H
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear Sireng H,Thank you for sharing your experience with us!We are glad to hear you enjoyed the hotels cleanliness, however, it's truly saddening to hear you weren't completely satisfied with your recent experience.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Shanelle
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanelle
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 30 avr. 2024
Dear Shanelle,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Negril! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Mercedes
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mercedes
Séjour de 6 nuits en avril 2024
10/10 Excellent
Dian K
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dian K
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 30 avr. 2024
Dear Dian K,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Natalie
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear Natalie,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu NegrilOnline Reputation Manager
4/10 Médiocre
Eugene
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eugene
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 30 avr. 2024
Dear Eugene,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Dasha
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dasha
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 30 avr. 2024
Dear Dasha, Thnak you for your feedback following your recent stay with us at the Hotel Riu Negril.Your feedback is extremely valuable to us, as we use that to improve in each facet of our hotel.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu NegrilOnline Reputation Manager
4/10 Médiocre
Peter
22 avr. 2024
Les points faibles : Propreté et personnel et service
Peter
Séjour de 9 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 25 avr. 2024
Dear Peter,Thank you very much for choosing us.Nonetheless, we regret to learn of your discomfort.We will share your review with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Joshua
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Joshua
Réponse de Hotel Riu Negril Online Reputation Manager le 25 avr. 2024
Dear Joshua,We are delighted to read your fantastic ratings.Thank you very much for choosing us.It is nice to read you enjoyed it.The management will be informed about the points you remark for improvements.And we wish you a beautiful day.Warmest Greetings,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
shantel
Voyage en famille avec de jeunes enfants
19 avr. 2024
shantel
Séjour de 4 nuits en avril 2024
10/10 Excellent
Janet
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 22 avr. 2024
Dear Janet,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Syreetha
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Syreetha
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 22 avr. 2024
Dear Syreetha,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
earl
Voyage en famille avec de jeunes enfants, Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
earl
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Dear earl,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Amarnath
14 avr. 2024
Les points forts : Propreté et personnel et service
Amarnath
Séjour de 4 nuits en mars 2024
8/10 Bien
lmark, Bethesda
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lmark
Séjour de 3 nuits en mars 2024
Réponse de Online Reputation Manager le 15 avr. 2024
Dear lmark,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
ashraf
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ashraf
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 16 avr. 2024
Dear ashraf,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Adrian
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 16 avr. 2024
Dear Adrian,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Flora N Fernandez
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Personnel et service
Flora N Fernandez
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 10 avr. 2024
Dear Flora N Fernandez,Thank you very much for choosing us and sharing your opinion.Please note, all our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Zed
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zed
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 11 avr. 2024
Dear Zed,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Estefania Carolina
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Estefania Carolina
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Estefania Carolina,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu NegrilOnline Reputation Manager
8/10 Bien
Siva Naga Babu
7 avr. 2024
Les points forts : Propreté et personnel et service
Siva Naga Babu
Séjour de 6 nuits en mars 2024
6/10 Satisfaisant
Joseph, White Plains
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté et personnel et service
Joseph
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 10 avr. 2024
Dear Joseph,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager
10/10 Excellent
Mona
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mona
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 11 avr. 2024
Dear Mona,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Mona!Loving Greetings,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Joseph
Voyage en famille, Voyage en groupe
6 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Joseph
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 8 avr. 2024
Dear Joseph, Thank you for taking the time to review your stay with us. We are glad that you found the staff to be friendly. However, it is disappointing to hear about a few less than satisfactory experiences.What you have described is severely uncharacteristic of our normal standard of service and we wish to sincerely apologize to you.We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Andrea
Voyage en famille
6 avr. 2024
Les points forts : Propreté et personnel et service
Andrea
Réponse de Hotel Riu Negril Online Reputation Manager le 12 avr. 2024
Dear Andrea,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to the areas where we could do some improvements, we will notify the different departments in charge. At RIU Hotels & Resorts we deeply regret the unfortunate incident that occurred on the beach located in front of the Riu Negril hotel. This is a situation unrelated to RIU and fortunately no guests or employees were injured. We are in contact with the local authorities regarding the police investigation.Best Regards,Hotel Riu NegrilOnline Reputation Manager
6/10 Satisfaisant
Jacqueline
Voyage en famille
6 avr. 2024
Les points forts : Propreté et personnel et service
Jacqueline
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Negril Online Reputation Manager le 12 avr. 2024
Dear Jacqueline,As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu NegrilOnline Reputation Manager