Les notes se basent sur un nombre total de 1 374 avis vérifiés

3,3 sur 5
Recommandé par 71 % des clients
3,7 Propreté de la chambre
3,5 Services et personnel
3,3 Confort de la chambre
3,2 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 15 janv. 2017
Room right across from the door to the kitchen....door slamming and people talking early morning for breakfast and late night too. Room 106 do not use for guest
Commentaire laissé par : Direction de l'hôtel
15 janv. 2017 par Hotel Management, Direction de l'hôtel
Dear Carolyn, Thank you for taking the time to post the review. Your feedback is extremely valuable to us. We will be renovating our rooms and lobby area in the coming weeks. This should fix the noise issue in room 106.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de J

Great location and awesome room

Publié le 12 janv. 2017
Stayed for 3 nights with one other before we left for San Juan. Upon pulling up, was so thrilled because of the location and style of the building. Didn't know exactly what to expect from the pictures alone. Walked in to a friendly staff and easy check-in. Buzzing with energy, we couldn't stop smiling as we walked through a serene blue lit hallway to our room. It was so simple and clean and lovely with the botanical adorned wall. Huge mirrors which open the room up since it is quite small (standard one bed room). Bed was great, bathroom simplistic and clean. Wait staff and bar was great until the longer we stayed there the less friendly they got. To the point they would no longer greet us as we entered or left. I understand. It's Ocean Drive and everything is money but you also work at a hotel so don't take your already paying guests for granted. Breakfast was fresh and an okay size. But, I can truly say I would recommend to someone who understands how Ocean Drive operates and also appreciates an aesthetically beautiful and clean room to stay in on your busy Miami Beach trip.
Commentaire laissé par : Direction de l'hôtel
15 janv. 2017 par Hotel Management, Direction de l'hôtel
Dear CJ, Thank you for taking the time to post the review. Your feedback is extremely valuable to us. We are sorry to hear about the service you received. I will talk to the managers and see how we can improve this for future guests.
1 sur 5
par un voyageur vérifié

Publié le 10 janv. 2017
Terrible service and food, nobody helped with the luggage, the style si horrible.
Commentaire laissé par : Direction de l'hôtel
13 janv. 2017 par Hotel Management , Direction de l'hôtel
Dear Anonymous, Thank you for taking the time to post the review. Your feedback is extremely valuable to us. We are currently working on continental breakfast menu for more variety. We do have a bellman to help carry your bags. Usually he is in the lobby unless helping another guest.
2 sur 5
par un voyageur vérifié de canada

Room is good,but the restaurant guys are very rude

Publié le 2 janv. 2017
Les + : Nice view to the beach
Les - : The restaurant staffs.
We stayed there for two days.we booked this because they mentioned offered breakfast buffet,when we went for breakfast they showed menu with pancake,crossiant,egg scramble with toast,1 bagel with cream cheese,they said we have to choose AnyOne of this menu then we'll served with fruit of the day,ie banana always (heared),then we ordered crossiant they served after 40 minutes only with out any sorry,that too after my hubby yelled at them. The staffs are very very rude.
Commentaire laissé par : Direction de l'hôtel
5 janv. 2017 par Hotel Management, Direction de l'hôtel
Dear Jai We are currently working on continental breakfast menu for more variety added soon. It is included in our resort fee of 19 dollars a day for continental breakfast. If you would like something more substantial we do offer a full restaurant for you to order from. This is why you saw the eggs and pancakes. They are offered in our restaurant, but is not part of the continental breakfast.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Orlando, FL

Its a nice are to be in

Publié le 27 déc. 2016
Les + : The bar is nice and friendly and the area is very close to the things to do in SB.
Situation : Just walk around but avoid Washington ave it just looks creepy at night.
I have stayed twice it's nice...I wish the restaurant had female staff too cause I really don't like guys serving my food. I have trouble smiling at guys. But that seems to be the norm for this area...usually one female hostess that seats you and then come Bruno to take your order.
Commentaire laissé par : Direction de l'hôtel
27 déc. 2016 par Volha, Direction de l'hôtel
Dear Raymond, Thank you very much for taking the time to review your recent stay. We are very delighted to hear you enjoyed! It was a true pleasure to host you and we look forward to welcoming you back again. Kind regards
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Rio de Janeiro

Excelente custo benefício

Publié le 22 déc. 2016
Les + : Localização e preço.
Les - : Extinção do depósito em caução.
Hotel muito bem localizado, quarto amplo e confortável. O café da manhã é fraco pelo valor cobrado. Acho "pouco simpático" cobrarem um depósito em caução (reembolsável) no valor de US 100,00 a diária.
Commentaire laissé par : Direction de l'hôtel
24 déc. 2016 par Volha, Direction de l'hôtel
Dear Heitor, Thank you very much for taking the time to review your recent stay. It was a true pleasure to host! We are very delighted to hear you liked the central location of the Penguin hotel and your room accommodations. We apologize that you were not able to enjoy the breakfast. We will review the comments with the team for an appropriate action to be taken. We truly forward to welcoming you back again. Kind regards
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel. Great location.

Publié le 22 déc. 2016
Hotel was nice. Staff were exceptional!! The food was great. Comfortable rooms. Would like a coffee maker in room other than that love love love the hotel.
Commentaire laissé par : Direction de l'hôtel
22 déc. 2016 par Hotel Management , Direction de l'hôtel
Dear Tonya, We greatly appreciate you for taking the time taken in leaving us with your comments. We are glad to hear you had a nice experience with us.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de NY

Nice hotel and close to the beach

Publié le 20 déc. 2016
The room was very clean ,the bed comfortable , the stuff was very nice. We were just a steps on the ocean. We will come back.
Commentaire laissé par : Direction de l'hôtel
21 déc. 2016 par Volha, Direction de l'hôtel
Dear Max, Thank you for choosing and recommending the Penguin Hotel! We are delighted to hear that you had a lovely time and liked your room accommodations, the service and the central location of the Penguin Hotel. We truly look forward to welcoming you back! Kind regards
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 20 déc. 2016
Great location right in front of the beach , the weather was great , valet parking is expensive and also public parking in front of the hotel is expensive, so it's better to take uber or taxis , don't butter renting car for the trip , good food but a little pricey , overall very nice place
Commentaire laissé par : Direction de l'hôtel
16 janv. 2017 par Volha, Direction de l'hôtel
Dear Rafael, Thank you very much for leaving such a wonderful review. It was a true pleasure to host you and we look forward to welcoming you back again. Kind regards
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Bariloche

Es un hotel como la mayoria de southbeach

Publié le 8 déc. 2016
Es un hotel como la mayoria de southbeach Pero muy arregaldito muy comodo buena gente exelente atencion en el corazon de SB y ocean drive
Commentaire laissé par : Direction de l'hôtel
12 déc. 2016 par Gestión hotelera, Direction de l'hôtel
Querida patagonia baldi, Le agradecemos enormemente por tomarse el tiempo necesario para dejarnos sus comentarios. Nos alegra saber que ha tenido una experiencia agradable con nosotros.