Les notes se basent sur un nombre total de 1 351 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,3 sur 5
Recommandé par 71 % des clients
3,7 Propreté de la chambre
3,5 Services et personnel
3,3 Confort de la chambre
3,2 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de toronto

good to stay for night life and family.

Publié le 1 nov. 2016
Situation : everything close.
very good location. and close to beach. breakfast is good
Commentaire laissé par : Direction de l'hôtel
2 nov. 2016 par Hotel Management , Direction de l'hôtel
Dear Abu, We greatly appreciate you for taking the time taken in leaving us with your comments. We are glad to hear you had a nice experience with us. Thank you for your kind words.
5 sur 5
par un voyageur vérifié de US

Great area

Publié le 13 oct. 2016
Les + : The area
Situation : Dinner , beach , shopping center
Good staff, good area , "lots of things to do! " ! I loved the area and the things you can do at the hotel like the resort ! Worth the money ! DEFINETLY Recomend
Commentaire laissé par : Direction de l'hôtel
13 oct. 2016 par Hotel Management , Direction de l'hôtel
Dear Umar, We greatly appreciate you for taking the time taken in leaving us with your comments. We are glad to hear you had a nice experience with us.
2 sur 5
par un voyageur vérifié

Publié le 10 oct. 2016
Customer service was good, rooms had a moldy smell , wires out in the open and wall board was detached. Awful smell in the bathrooms.
Commentaire laissé par : Direction de l'hôtel
11 oct. 2016 par Hotel Management, Direction de l'hôtel
Dear Anonymous, I'm sorry to hear that you did not have the best experience with the hotel. Rest assured that I will speak directly with the Maintenance, and housekeeping managers and will bring this to their attention. We will also be renovating our rooms and lobby area in the coming weeks. This should fix the smell in the bathroom, and the wires that were out issue.
4 sur 5
par un voyageur vérifié

Beach hotel

Publié le 22 sept. 2016
Nice hotel right across the street from the beach. Very small boutique hotel. Small rooms. Ac doesn't work that great but great views. Heart of south beach. Didn't eat there so can't rate the food but the strawberry mojito was to die for! Staff was excellent. I would put some money into the hotel. It feels like all the remodeling is half assed. And a guest can feel and see it. I wouldn't stay for more than a night or two. It gets claustrophobic in those small rooms
Commentaire laissé par : Direction de l'hôtel
27 sept. 2016 par Marion Pardoe, Direction de l'hôtel
Thank you for your review regarding your most recent stay with us. We are currently undergoing renovations to give the hotel a more modern feel. I am glad you enjoyed the Strawberry Mojito!!
4 sur 5
par un voyageur vérifié

Publié le 3 sept. 2016
Great location. My room is the opposite of kitchen (the last one available) but still pretty quiet, can't hear much noise. Complimentary drinks and breakfast, parked at 16th street garage for $20 per night. Overall, great experience at south beach.
Commentaire laissé par : Direction de l'hôtel
13 sept. 2016 par Hotel Management , Direction de l'hôtel
Dear Tian, We greatly appreciate you for taking the time taken in leaving us with your comments. We are glad to hear you had a nice experience with us.
3 sur 5
par un voyageur vérifié de mexico

Publié le 2 sept. 2016 sur Hotels
El primer día fue mala experiencia. Nos dieron el cuarto 106 enfrente de la cocina. Muy desagradable escuchar y salir y ver la puerta de la cocina. También me sentí engañada porque me cobraron el resort fee, cuando en la pagina de hotels.com dice que viene incluido wifi, desayuno y toallas. También la fachada del hotel no es la misma que en hotel.com
Commentaire laissé par : Direction de l'hôtel
11 sept. 2016 par General Manager, Direction de l'hôtel
Dear Valued Hotel Guest, Thank you for taking the time to post the review. Please accept our sincere apologies for any inconvenience caused in the original room; it was certainly far from our objective. We are happy that we were able to accommodate a change of room and that you were able to enjoy the rest of your stay. You have provided us with pertinent comments and we would not be able to improve our guest experience without such feedback from our guests. Thank you again for your time and for the opportunity to serve. Kind regards
3 sur 5
par Alda Maria de Rio Grande, RS, Brasil

Publié le 18 août 2016 sur Hotels
O quarto oferecido não comporta o número de pessoas que efetuaram a reserva. O hotel não pode manter essa oferta (quarto para 04 pessoas). Havia camas para 04 pessoas, porém não havia espaço para mais nada. As malas ocuparam o único espaço para a circulação, tornando-a sofrível.
Commentaire laissé par : Direction de l'hôtel
20 août 2016 par General Manager, Direction de l'hôtel
Dear Alda Maria, Thank you for taking the time to post the review. We always take our guests feedback seriously and utilize it to improve our guest satisfaction. We are terribly sorry for any inconvenience caused during your stay and extremely disappointed that our property failed to meet your standards. Thank you again for your time and for the opportunity to serve. Kind regards
3 sur 5
par un voyageur vérifié

Very close to the beach...clean & comfy

Publié le 16 août 2016
Didn't stay over night, just needed for a few hours..had a delayed flight.
Commentaire laissé par : Direction de l'hôtel
28 août 2016 par Volha, Direction de l'hôtel
Dear Valued Hotel Guest, Thank you for taking the time to post the review. We are very pleased to read that you enjoyed the location and the room. Our prime South Beach location is an attraction for so many of our guests. We appreciate the comments that you have shared, and we certainly look forward to your return to the Penguin Hotel and hopefully for a longer stay. Kind regards
4 sur 5
par un voyageur vérifié de B.

Publié le 14 août 2016
Nice hotel on Ocean Blvd. Good breakfast in the morning and welcome cocktail in the evening. Friendly and helpful staff.
Commentaire laissé par : Direction de l'hôtel
15 août 2016 par Daniel, Direction de l'hôtel
Hello Vanessa, Thank you for taking the time to post the review. Your feedback is extremely valuable to us.
4 sur 5
par un voyageur vérifié de Baltimore

Cute art deco hotel in South Beach

Publié le 13 août 2016
Location of hotel is great and the front desk and restaurant/bar staff were extremely hospitable. Michael (bartender/manager) and James (server) were super friendly. Delicious drinks, casual atmosphere, adequate breakfast. Rooms are small but linens and bedding is good quality. One problem -- we did not get fresh towels or maid service during our stay, but did nap during the afternoon and we didn't call for service at another time.
Commentaire laissé par : Direction de l'hôtel
14 août 2016 par Daniel, Direction de l'hôtel
Dear Valued Hotel Guest, Thank you for taking the time to post the review. Your feedback is extremely valuable to us. Next time that happens where you do not get fresh towels please let us know. That way we can have house keeping bring them up right away for you. Hotel Management