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Avis sur Abaco Beach Resort and Boat Harbour Marina

3.5 out of 5
Abaco Beach Resort and Boat Harbour Marina
Bay Street, Marsh Harbour, Abaco

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 108 avis sur 260." "
Note des voyageurs de 8 (Bien), d’après 74 avis sur 260." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 260." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 260." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 260." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2018
Réponse de Brent le 28 août 2018
Thank you for taking the time to provide your feedback. Look forward to seeing you on another Abaco trip.

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel propre les gens tres courtois un peu desuet
Les personnes a l’arrive Tres gentil service rapide la chambre tres bien situé sur le bord de la plage et de la picine les repas a l’hotel un peu dispendieux,la chambre aurais besoin d’etre renover pas seulement que de la peinture le bain rouille les meubles taché et qui date de 25 ans .hotel un peu chère pour ce que vous avez,le petit déjeuner fournis pourrais justifier le prix de la chambre
Séjour de 7 nuits en février 2018
Réponse de Management le 11 mars 2018
Thank you for your comments.

8/10 Bien

Jean Michel, nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mer et repos
séjour très reposant, hôtel pas trop rempli car saison basse

6/10 Satisfaisant

laurent, marseille

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Très moyen
Hotel immense dans un état vétuste

10/10 Excellent

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everybody was very kind and helpful. The room was clean and large. It’s priced a little high, but at least it’s safe and clean and there’s plenty to do!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property, very helpful staff. Dining in was a fairly pricey affair. But then again the whole of Abacos is not an easy place to find reasonably priced restaurants. The island has yet to really recover from the terrible hurricane in 2019. The Resort is an oasis of neatness and order compared to much of the island. I do hope Abacos continues to make progress, it is a lovely place and the people are so kind and helpful.
Séjour de 6 nuits en février 2024
Réponse de Brent le 22 févr. 2024
Paul thanks for taking the time to share feedback on your experience at our Resort. Thanks for your kind sentiments in describing our Resort as an oasis. We continue to work on improving all our guests' amenities to ensure a positive experience.

8/10 Bien

Charles

Séjour de 7 nuits en décembre 2023
Réponse de Brent le 22 févr. 2024
Charles, thanks for your feedback. We hope to see you again soon.

8/10 Bien

Henri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot but very pricey!
Séjour de 1 nuit en janvier 2024
Réponse de Brent le 16 janv. 2024
Henri, thanks for taking the time to provide feedback on your recent stay at our resort. We trust that we will have the opportunity to welcome you back on a future visit.

10/10 Excellent

Richard, Chicago

Les points forts : Infrastructures et conditions de l’hébergement
Great place. The staff is incredible and the food at the terrace fantastic.
Séjour de 3 nuits en janvier 2024
Réponse de Brent le 16 janv. 2024
Richard, thank you for your 5-star review! We hope to see you again on your return visit to Abaco.

4/10 Médiocre

Leslie

Séjour de 6 nuits en décembre 2023
Réponse de Brent le 22 févr. 2024
Leslie, sorry we did not meet your expectations. We hope that on your next visit, your experience will be more rewarding and exciting.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Royal Bahamian Boondoggle at Marsh Harbour Airport
Driven by an emergency generated by Delta, we were forced by miscommunication between Delta, its subsidiary Endevour Air, and the Marsh Harbour Airport. While every other plane landing at MHH was turned around loaded with passengers, DL5111 sat on the apron for hours ultimately squandering its opportunity to return to ATL. Delta’s own app communicated confusion with announcements indicating delays. Eventually the airport drove us customers away announcing cancellation of the flight and closing the airport allowing no lingering. If weather had been a factor denying #5111 taking off, it certainly didn’t impede all the other flights to leave.
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 18 déc. 2023
Hi Paul, we are indeed disappointed in the inconvenience caused to you due to your airline's inability to return to Atl. I am confident that Delta would have analyzed all its options before deciding to cancel its flight. Although the hotel was not directly involved with the airline's decision it had a not-so-positive impact on your highly anticipated plans to return home. We hope that you were able to make the very best of your extended stay in the Abacos despite the travel delay! We look forward to your return in the not to distance future.

10/10 Excellent

Brett

Great lication
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 16 janv. 2024
Brett, we are happy to learn that you had a great time at our resort and your positive review of our location. Come back and see us soon!

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property to stay at. Good safe marina. Best Bushwackers in the Bahamas!
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 14 déc. 2023
Edward, thanks for your 5-star review. We promise to have one of those amazing Bushwackers waiting for you on your return. See your soon!!

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love at first sight. It had everything! The
Séjour de 1 nuit en décembre 2023
Réponse de brent le 13 déc. 2023
Leslie,Thanks for your positive review. We trust we will have the pleasure of welcoming you as a guest in the future.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 7 déc. 2023
Edward, thanks for your 5 Star review. We hope to have you as our guest again in the near future

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
2 night stay
Rooms are expensive for what you get.
Séjour de 2 nuits en novembre 2023
Réponse de Brent le 13 déc. 2023
Michael, thanks for taking the time to share feedback on your recent visit to our Resort.

6/10 Satisfaisant

zandile

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room next ours was a bit noisy cause of renovation
Séjour de 2 nuits en novembre 2023
Réponse de Brent le 7 déc. 2023
Zandie, thanks for taking the time to share comments on your recent stay at our Resort. We sincerely apologize for any inconveniences caused during your stay at the Resort due to some upgrades to our rooms.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de brent le 1 déc. 2023
Charles, thank you for giving a 5-star review

10/10 Excellent

Kevin, Edmonton

Séjour de 3 nuits en novembre 2023
Réponse de Brent le 7 déc. 2023
Kevin. Thanks for your positive review

10/10 Excellent

REBECCA

Séjour de 3 nuits en novembre 2023
Réponse de Brent le 11 nov. 2023
Rebecca, thank you for your overwhelming positive response. We trust that you would again plan a visit to our Resort.

10/10 Excellent

Susan

Voyage en couple
Wonderful place to enjoy paradise
Séjour de 5 nuits en novembre 2023
Réponse de brent le 8 nov. 2023
Susan, thank you for your 5 star review

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The heater did not work, the beds were hard, and the rooms were not worth they were charged for
Séjour de 2 nuits en septembre 2023
Réponse de brent le 8 nov. 2023
We sincerely apologize that your heater did not work. We wish that we were advised of this issue, and our Engineering Team would have taken corrective action to resolve this matter. We trust that on our next visit, we will have the opportunity to ensure that you have a more positive experience.

8/10 Bien

James

Séjour de 1 nuit en septembre 2023
Réponse de Brent le 8 nov. 2023
James, thanks for your positive review

10/10 Excellent

Marc

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal
If you’re going to Abaco it’s still best place to stay. Very impressive resturant too.
Séjour de 1 nuit en août 2023
Réponse de Brent le 5 sept. 2023
Marc, Thanks for your positive review. We hope to see you on your next Abaco visit!

10/10 Excellent

Suzy

Voyage en couple
Les points forts : Équipements
Being the “off season”, it’s nice & quiet. Lovely view from room balcony. Nice indoor & patio restaurants. Paddle boards & kayaks available to use. Nice pools & swimming beach.
Séjour de 2 nuits en août 2023
Réponse de Brent le 23 août 2023
Suzy, thank you for taking the time to share feedback on your recent stay at the Abaco Beach Resort. We look forward to welcoming you back to our unique island resort in the not-too-distant future for another memorable vacation.

10/10 Excellent

Susanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Brent le 4 août 2023
Susanne,Thanks for your taking the time to share your positive feedback on your recent visit. We hope that we have the opportunity to welcome you at the Resort on your next trip to the Abacos

4/10 Médiocre

Gary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not Worth the Price
We cannot even express enough the level of dissatisfaction with this facility. To begin with we could not ever access with any level of reliability any of the electronics - internet, tv, phone etc. We made multiple attempts to inform the front desk and nothing was ever successfully addressed. In addition the cleanliness of the room was very disappointing. Just one walk across the room and your feet were black - seemed like it had not been mopped in a very long time. The food was the next issue - not worth the $ in our opinion (i.e food always cold at the buffets). The one exception is the meal we had at the indoor dining room on our final night, which was delicious and the service was great. But that was the only highlight of the 3 night stay.
Séjour de 3 nuits en juillet 2023
Réponse de Brent le 4 août 2023
Gary,As I read your review, I am extremely disappointed that your experience at our resort was not as positive as you would have liked it to be. I sincerely apologize that we did not meet nor exceed your expectation in the key areas that were mentioned in your feedback. I have taken the liberty of sharing your feedback with each of the appropriate managers with a view to investigating, reviewing, and implementing the necessary changes to correct those short falls and to ensure that instances of this nature do not occur in the future. Again, my sincere apologies.

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely enjoyable
Séjour de 4 nuits en juillet 2023
Réponse de Brent le 24 juil. 2023
Matthew, thanks for your 5-star review! We hope to see you again on another Abaco visit.

10/10 Excellent

David

Séjour de 1 nuit en juillet 2023
Réponse de Brent le 24 juil. 2023
David, thanks for the 10 star review!

6/10 Satisfaisant

Myriam Barbara

Les points forts : Personnel et service
Expensive for what you have
Séjour de 2 nuits en juillet 2023
Réponse de Brent le 18 juil. 2023
Myriam, thank you for taking the time to provide feedback on your recent stay at our Resort. The feedback that you have provided will be shared with our team members and will be used to continually evaluate how we can improve our product and service and provide value for money spent.

6/10 Satisfaisant

Jessica

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en juillet 2023
Réponse de brent le 13 juil. 2023
Hi Jessica, Thanks for taking the time to share feedback on your recent visit. We hope that we have the pleasure of hosting you again in the not-too-distant future.

6/10 Satisfaisant

Henry

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Totally overpriced, but their is not much of other hotels options
Séjour de 7 nuits en mai 2023
Réponse de Brent le 31 mai 2023
Hi Henry,Thanks for taking the time to share feedback on your recent visit to the Abacos. Based on your comments, you have identified an area in which the Resort did not meet or exceed your satisfaction. It is always the goal of the Resort to provide value for the money spent and at times external expenses impact the cost of doing business. We will continue to do our best to minimize those costs and in turn, pass those savings on to our valued guests where possible. We also hope that we will have the pleasure of welcoming you to Abaco on your next visit. .

10/10 Excellent

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Brent le 27 mai 2023
Gary, Thanks for your positive feedback. We trust we will have the pleasure of hosting you again on your next visit to the Abacos

6/10 Satisfaisant

Wesley

Séjour de 3 nuits en avril 2023
Réponse de brent le 25 mai 2023
Wes, Thanks for sharing feedback on your recent visit. We look forward to your return in the not to distant future.

6/10 Satisfaisant

Tracey

Voyage en famille
Les points forts : Équipements
I did not like the fact they charged my credit card $200.00// day for incidentals without disclosing that was their policy. Only took Visa/Master card and most wanted cash with no ATM in hotel. Resort was very pricy for the condition of property. Will probably research other resorts if we go back to ABACOS
Séjour de 5 nuits en avril 2023
Réponse de Brent le 15 mai 2023
Hi Tracey, Thank you for taking the time to provide feedback on your recent visit to the Abaco Beach Resort. I wish to extend a sincere apology for our Front Desk staff for not advising you of the daily deposit that is required at check in. I have shared your concern with the Room Division Director and she has assured me that corrective action has been taken to prevent this from happening to future guests. Additionally, the Resort has underwent tremendous renovation to its product and continues to make improvement where needed and being faced with the high cost of inflation. Management will continue to do our part to keep the cost at a minimum despite the external forces.

8/10 Bien

Kris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property, friendly staff, the only issue was the price of then food and drink.
Séjour de 2 nuits en avril 2023
Réponse de Brent le 15 avr. 2023
Kris, thank you for taking the time to share feedback on your recent visit to our Resort. Overall, you have indicated that your experience was a positive one, however, you thought that the price for F&B was more than you expect. It is and continues to be Management's goal to keep our prices as low as possible for the benefit of our customers. However, due to the current volatile and inflationary environment that we are all experiencing it has become difficult to contain our overall costs. All food and beverage items are imported onto the island and are subject to government import tax thus contributing to the raising cost. Our goal is to continue to keep price increases to a minimum and pass on those savings to all our guests.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Limited small boat rentals
Séjour de 2 nuits en avril 2023
Réponse de brent le 4 avr. 2023
John, thank you for your positive reply!

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were especially helpful and friendly .
Séjour de 2 nuits en mars 2023
Réponse de Brent le 29 mars 2023
Elizabeth, thank you for your positive feedback on your recent visit. We hope to have the pleasure of hosting you on your next visit to the Abacos

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
The island and the hotel are beautiful. We enjoyed having restaurants on site as well as restaurants in close proximity to the hotel. Our rooms were large and freshly decorated. Enjoyed our stay.
Séjour de 3 nuits en mars 2023
Réponse de Sales and Marketing le 25 mars 2023
Micheal thanks for your positive comments. We hope to see you again soon. From Abaco with Love

10/10 Excellent

Daniel, Methuen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself is rebuilding and they are doing a great job. They have a pier where you can tie your boat if you have one during your stay. It was so quiet at this resort. You could hear the water with nothing else in the background (far different from Nassau, where all you hear is the verse beeping of bulldozers). The rest of the island, however is really boring. This place has been leveled by the last hurricane they had and its not being rebuilt fast enough. The locals say the insurance payments are not coming through and now no one wants to rebuild. It looks like a ghost town island. It's too bad, because this resort was a nice place in no-man's land. There are terrible choices for food on the island. There are BARELY any attractions to see (unless you go to neighboring islands). I would recommend the hotel, not the island.
Réponse de Sales le 13 mars 2023
Hi Daniel, Thanks for taking the time to share feedback on your recent stay. Your positive comment about the Resort is well received and I have also taken the liberty of sharing your comments about the destination with the island manager of our tourism bureau. Efforts to have many of our attractions return since the Hurricane is ongoing and it is my hope that during your next visit to the island, more of the old and new attractions would be back in operation. We look forward to seeing you on a return visit.

8/10 Bien

Marsha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Brent le 29 mars 2023
Marsha, thank you for taking the time to provide feedback. We hope to see you again soon.

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en mars 2023
Réponse de Brent le 6 mars 2023
Thank you

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté et personnel et service
The staff at Abaco Beach Resort are some of the kindest and hard working people we have ever met. But that is more of a reflection of the Bahamian people than the resort itself. The target clientele of ABR is high-end boaters who want to pull their ship into port for days/weeks/months and don't care about the exorbitant price of everything. If you are filthy rich and arriving by ship then this is a nice fancy playpen for you - separated from the town by a security gate and a large parcel of land, with Tomahawk steaks and other fancy accoutrements you can find anywhere else on earth. I suggest looking for a local hotel instead and renting a car to see beyond Marsh Harbour to the rest of great Abaco. Meet the locals and see what these resilient people have been through in the years since hurricane Dorian. And walk over to Colours on Tuesday for Karaoke and a taste of the real nightlife. If you are just looking for a resort town then you don't understand what the Bahamas is about. Sure they have the bluest water, but the real treasures of the Bahamas are the people :)
Séjour de 3 nuits en février 2023
Réponse de Brent le 9 mars 2023
Brian, thanks for staying with us and for your positive feedback on your recent visit and how the Destination has bounced back since Hurricane Dorian. We trust that we would have the opportunity to have you as a guest in the very near future,

8/10 Bien

Diana

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
The area is still building back after Hurricane Dorian. The beach is lovely. There are beach chairs that are ready for replacement or repair. The food and servers were excellent.
Séjour de 7 nuits en février 2023
Réponse de brent le 2 mars 2023
Diana, thanks for your feedback. We are delighted that you enjoyed your stay and that your experience in our restaurant was over the top! We trust that we would have the opportunity to welcome you again on a future visit.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😎
Séjour de 1 nuit en février 2023
Réponse de Brent le 22 févr. 2023
Micheal. Thanks for your 5Star review. We look forward to your return visit.

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Was just there for a night, overall a good spot. Small pool where most of the guest stay and a little bit of a hike to the Pool bar and Restaurant. Restaurant in lobby was delicious but priced like the Ritz.
Séjour de 1 nuit en février 2023
Réponse de brent le 20 févr. 2023
James, thanks so much for taking the time to share feedback on your recent visit to our Resort. We trust we would have the pleasure of welcoming you on a future visit.

6/10 Satisfaisant

Coralie

Voyage d’affaires
Les points forts : Propreté
Rooms over priced for what is offered.
Séjour de 2 nuits en janvier 2023
Réponse de General Manager le 23 janv. 2023
Coralie, Thanks for sharing feedback on recent visit to our resort. It is the intent and goal of our hotel to ensure that we provide value for money spent on the entire guest experience. We are sorry to hear that you felt we did not meet your expectations and our focus will be to see where we can continue to improve. I will share your comments with the other members of my Operations team.

8/10 Bien

Marc

Séjour de 1 nuit en décembre 2022
Réponse de Brent le 14 déc. 2022
Thank you for your feedback

8/10 Bien

Marc

Voyage d’affaires
Les points forts : Propreté et personnel et service
They are doing the best they can after the hurricane destroyed the island. We had intermittent water or hot water shortages but the whole island does too. Excellent resturant.
Séjour de 3 nuits en décembre 2022
Réponse de Brent le 6 déc. 2022
Marc, thanks for sharing feedback on your recent visit. The temporary water loss was a result of an unfortunate water outage and was restored successfully. We also appreciate the positive comments on the Resort's restaurants. We look forward to seeing you again on your next visit to the Abacos

10/10 Excellent

Silvia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement