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Avis sur Al Marwa Rayhaan by Rotana

5 out of 5
Al Marwa Rayhaan by Rotana
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 199 avis sur 495." "
Note des voyageurs de 8 (Bien), d’après 157 avis sur 495." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 495." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 495." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 495." "

8,0/10

Propreté

7,8/10

Personnel et service

8,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

IMED

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Ayoub

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Un petit bémol
Petit déjeuner diversifié, chambre grande, personnel courtois et professionnel pour l'accueil et le roomservice. L'inconvénient la chambre donne sur le système de climatisation de tout le bâtiment. Donc un trop bruyante.
Séjour de 3 nuits en novembre 2023
Réponse de Hussein Alkurdi. le 10 nov. 2023
Cher invité,Je tiens à vous remercier pour le temps que vous nous avez accordé pour partager votre expérience avec nous lors de votre séjour à l'hôtel Al Marwa Rayhaan Rotana - La Mecque. Votre évaluation est précieuse pour nous tous et constitue un élément important de notre programme continu de contrôle de la qualité des services fournis. Nous avons été ravis de votre visite et de savoir que vous avez été satisfait du comportement du personnel.Vous avez également fait plaisir à notre équipe avec votre merveilleux commentaire et tous vos commentaires qui nous intéressent. Nous attendons votre prochaine visite et espérons être toujours votre choix.

2/10 Horrible

Moussa

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le rapport qualité prix n'est vraiment pas au rendez vous . Pas digne d'un 5 etoiles Après plusieurs relance pour changement de chambre et intervention d'un technicien concernant les Wc hors service de la chambre ainsi que l'odeur de l'humidité persistante, nous n'avons pas eu de suite a nos demandes. Les Wc ont fini par fonctionner le dernier jour , peut-être que les agents d'entretien ont réussi a faire revenir l'eau en notre absence. Nous avons dû effectuer nos besoins a la salle de sport et a la mosquée en attendant les reparations. Jai appeler 3 fois la reception , comme je ne comprenais pas l'arabe, elles me raccrochaient au nez. Le service est a revoir , je penses que nous etions des clients trop gentils . Le petit déjeuner etait tout de même varié et bon.
Séjour de 3 nuits en juillet 2023
Réponse de Hussein Alkurdi. le 27 juil. 2023
Monsieur Moussa,Merci d’avoir partagé votre expérience de séjour à Al Marwa Rayhaan by Rotana - Makkah Hotel. Tous vos commentaires sont très appréciés, veuillez accepter nos excuses pour tout inconvénient et nous espérons vous accueillir à nouveau pour mieux vous servir.Hussein AlkurdiDirecteur général.

8/10 Bien

HAMZA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 1 nuit en mai 2023
Réponse de Almarwa Rayhaan by Rotana. le 3 juin 2023
Dear Mr. Hamza,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Nous avons passé un séjour de 20 jours et tout s'est très bien passé. La chambre est spacieuse et le personnel disponible, le room service était assuré par SAGHEER Khan qui a été très souriant et à l'écoute durant tout notre séjour, mais aussi MANZOUR Khan, IRFAN Muhammed et ARAB Ali. Le buffet du petit déjeuner était copieux et délicieux. Grâce aux personnels de l'hôtel cités plus haut nous avons passé un agréable séjour, dans une ambiance très chaleureuse et familial !
Séjour de 20 nuits en février 2019
Réponse de Front Office Manager le 24 avr. 2019
Dear Valued Guest, Greetings from the Holy City of Mecca. Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your experience with us. We are pleased to know that you enjoyed the stay. It gives us great pleasure and we assure you we will continue to provide similar services and always try to improve. Our top priorities: satisfying Guest and providing Remarkable hospitality, looking forward to welcoming back in near future. If I can be of any assistance, please let me know. Good Wishes, Mona Saigh Front office Manager – Al Marwa Rayhaan by Rotana

10/10 Excellent

rached, united kingdom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
Beautiful hotel and very nice placement kabaa view and thanks for all staff

6/10 Satisfaisant

Mohammad

8/10 Bien

Souleimane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour spirituel
Repos et spiritualité au programme de notre séjour
Réponse de Nidal M aLAYAN le 16 janv. 2016
Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. Sincerely, Nidal M, Alayan Director of Rooms

10/10 Excellent

saadi, Aokas Algerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
je recommande cet hôtel à tous
c'était agréable et toute l'équipe de réception, de restauration et encore mieux le service des chambre étaient à disposition des clients
Réponse de Nidal M aLAYAN le 23 janv. 2016
Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. Sincerely, Nidal M, Alayan Director of Rooms

10/10 Excellent

Samina

Séjour de 4 nuits en mai 2024

10/10 Excellent

GHULAM

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing location and services. Staff at reception were fantastic and realised how tired I was and I cheekily requested a room with a view and was upgraded. The room was amazing with partial kaabah view Spacious and clean. Everything in the hotel is clearly labelled. Breakfast was international and one of the best views in Makkah. Definately worth the extra cash
Séjour de 2 nuits en février 2024
Réponse de Hussein Alkurdi. le 17 mai 2024
Dear Mr.Ghulam,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

4/10 Médiocre

Aljazi

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jawid, Stanmore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Haram
Séjour de 5 nuits en avril 2024
Réponse de Hussein Alkurdi. le 9 mai 2024
Dear Mr. Jawid,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

atif

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en avril 2024
Réponse de Hussein Alkurdi. le 5 mai 2024
Dear Mr. Atif,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Osama

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and great location
Séjour de 2 nuits en avril 2024
Réponse de Hussein Alkurdi. le 5 mai 2024
Dear Mr. Osama,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

4/10 Médiocre

Fardad, Los Angeles

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

10/10 Excellent

Canab

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Farhana

Voyage en famille
Les points forts : Propreté et personnel et service
My reservation was for a partial Kaba view room . But the room I got had no Kaba view at all. I had reached out to the staff at the reception many times but they could not give me another room with the view. Very disappointing.
Séjour de 4 nuits en février 2024
Réponse de Hussein Alkurdi. le 8 mars 2024
Dear Ms. Farhana, Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana - Makkah Hotel. Your comments are very much appreciated, please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

10/10 Excellent

Muhammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mars 2024
Réponse de Hussein Alkurdi. le 8 mars 2024
Dear Mr. Muhammad,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

8/10 Bien

abdurrazaq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom was large but the bath cubicle could be bigger.
Séjour de 2 nuits en février 2024
Réponse de Hussein Alkurdi. le 19 févr. 2024
Dear Mr. Abdurrazaq,We are truly pleased to receive your kind comment, and we thank you for the time you spent evaluating your experience with us during your stay at Al Marwa Rayhaan Rotana Hotel - Makkah. We look forward to welcoming you next time.Hussein Al-Kurdi.General Director.

10/10 Excellent

Talat, Westmont

Séjour de 4 nuits en février 2024

8/10 Bien

Salman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideally located.
Séjour de 3 nuits en février 2024
Réponse de Hussein Alkurdi. le 16 févr. 2024
Dear Mr. Salman,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

2/10 Horrible

ALI

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 4 nuits en février 2024

8/10 Bien

Noor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location Hotel
The hotel is located in very close proximity to the haram, and easy access to the mall. The rooms need renovation, as they are dispalying alot of wear and tear, but the beds are very comfortable. The Kabba view from our room was a highlight. The staff across the hotel were helpful, attentive and very professional. The breakfast and dinner buffets are great, and although they are not as huge as some of the other hotels around, the choice of food is spot on and delicious. The terrace dining was beautiful overlooking the haram, highly recommend :)
Séjour de 3 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 6 févr. 2024
Dear Ms. Noor,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Muhammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location, great view and great service
As the title indicates, we had a great time. We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer. My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good. I'd like to especially compliment the staff on two separate occasions: 1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene. 2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day. So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D.
Séjour de 1 nuit en janvier 2024
Réponse de Hussein Alkurdi. le 26 janv. 2024
Dear Mr. Muhammad,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Murtuza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff! The front desk and housekeeping staff are very friendly. Special thanks to Abdul Azeez from the front desk, who walked me through multiple floors to find my mom, who got lost in the elevator. While walking with me, he called the video team and staff on each floor to locate her in a 30-story building in a very short time. Another person I have to appreciate is the hospitality person, Ahmed Husain. He welcomed us with a smiling face, was very friendly, and performed housekeeping very efficiently, providing enough towels and coffee items. Before we left, he made sure we were fully satisfied with our stay and encouraged us to contact him for any additional requirements. There are many other positive experiences with the staff. I've stayed in multiple hotels in Clock Tower, and without a doubt, I can say this is the best.
Séjour de 4 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 20 janv. 2024
Dear Mr. Mohammed,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.

10/10 Excellent

MdMotiur

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic place
The place is literally in Masjid al haram. The staffs are very respectful and cordial, and especially very well versed in English which helps greatly in communication. Breakfast is fantastic. Clean and cozy place. Very modern and close to everything. Highly recommend!
Séjour de 5 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 23 janv. 2024
Dear Mr. Mdmotiur,Thank you for staying and sharing your experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein AlkurdiGeneral Manager.

10/10 Excellent

Ridwaan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 23 janv. 2024
Dear Mr. Ridwaan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

RAYAN

Séjour de 1 nuit en janvier 2024
Réponse de Hussein Alkurdi. le 23 janv. 2024
Dear Mr. Rayan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Safia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s private and clean. Very convenient to reach Mataaf
Séjour de 6 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 16 janv. 2024
Dear Ms. Safia,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 Bien

Wesam

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. Wesam, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 Excellent

Abid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near to Kaaba
Séjour de 1 nuit en janvier 2024
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 Excellent

S

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memorable time in Makkah
Best stay. Wael was amazing and very helpful. Wael accommodated us as we arrived early for check in! Upgraded our room and made our stay a pleasure. Alhamdulilah Will definitely stay here again. Shukran for your service Wael!
Séjour de 3 nuits en janvier 2024
Réponse de Greetings from the Holy City of Makkah le 14 janv. 2024
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us, and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Best regards.Hussein Alkurdi.General Manager.

2/10 Horrible

Manal

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!! Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs The staff were cordial but that by itself does not make a good stay Do Not Book it !!!!
Réponse de Hussein Alkurdi. le 14 janv. 2024
Dear Ms. Manal, We are truly pleased to receive your kind comment. Thank you for the time you gave us to share your experience with us during a good time at Al Marwa Rayhaan Rotana Hotel - Makkah. Your comments are very much appreciated and will be taken into consideration and we will work to correct what happened. We do not apologize for any inconvenience you experience and take the necessary measures to address it. We were pleased with your visit and we hope to welcome you again so that we can serve you and grant you good wishes.Hussein Al-Kurdi.General Director

10/10 Excellent

OMAR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and facilities. Breakfast was excellent quality. Staff service was also excellent especially the room cleaner Sharif who was very helpful and kind throughout our stay.
Séjour de 7 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 14 janv. 2024
Dear Mr. Omar,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

2/10 Horrible

Tanveer

Séjour de 6 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. Tanveer , We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Bien

Md

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. MD, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Bien

riad, League City

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. riad, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Bien

Mohammed, mississauga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. Mohammed,We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

4/10 Médiocre

Manal

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training. The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location
Réponse de Hussein Alkurdi. le 8 janv. 2024
Dear Ms. Manal,Thank you for your feedback on your recent stay at Al Marwa Rayhaan by Rotana. We are delighted to hear that you had an enjoyable with our team members . We apologize for any inconvenience regarding the Serviece. Your valued feedback will share with all concerned departments. please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

8/10 Bien

Abid

Séjour de 4 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 15 janv. 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Bien

mazibul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was pleasant experience
Séjour de 2 nuits en janvier 2024
Réponse de Hussein Alkurdi. le 8 janv. 2024
Dear Mr. mazibul , Many thanks for sharing this great feedback with us. We are proud to meet your expectations and looking forward to welcome you again at Al Marwa Rayhaan by Rotana - Makkah for another memorable stay. Hussein AlkurdiGeneral Manager.

10/10 Excellent

NASEEM

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
😄
Séjour de 1 nuit en janvier 2024
Réponse de Hussein Alkurdi. le 8 janv. 2024
Dear Mr. Naseem,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Hakeem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girl at the checkin provided excellent service with an upgrade. Mr. Asif Khan the Concierge Manager at the Hotel was very helpful during checkout and getting the Taxi I wanted.
Séjour de 1 nuit en décembre 2023
Réponse de Hussein Alkurdi. le 8 janv. 2024
Dear Mr. Hakeem,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

sameer

Séjour de 2 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 8 janv. 2024
Dear Mrs. Mahrukh,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Safran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to Haram
Great location within the mall steps to the Haram. Great food and service. Nreakfast was great. The washroom layout made it difficult to shower and use toilet with both too close to each other in both the rooms we booked. Otherwise great for families.
Séjour de 8 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 26 déc. 2023
Dear Mr. Safran,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Mahmoud

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hussein Alkurdi. le 26 déc. 2023
Dear Mr. Mahmoud,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Busola

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice place for family
Séjour de 5 nuits en décembre 2023
Réponse de Hussein Alkurdi. le 26 déc. 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.