We had a big deception arriving at the hotel on Monday Sept 2.
First that was not a hotel as it was mentionned (see message we received on June 22). It was an appartement. And as mentionned in the mail included (June 22), there was no front desk, neither anybody to welcome us. The procedure is to received by e-mail a code we were supposed to use to open a small box to get the appartement key. They said they sent us the code on August 30. We received nothing from them on that date.
So on Monday Sept 2, after a long day (arriving from Canada means we have not slept for more than 30 hours) we realized the owner did not sent us the code needed to open the door. So we had no information to have access to what we had rented (and paid). We tried to contact them, but no answer. The phone number we had (44 (20) 36207705) was a pre registered message saying that we cannot leave message. The only way to reach the owner was with an e- mail, and they have a politic to use 24 to answer (that’s great)
So for our first night, we were forced to go to the Holiday Inn close by and pay for an other room ($314.00 Can $).
The owner said he did sent us the information on the 30, but when I asked him to send me again the mail, I received nothing date on August 30. I received a message he sent me on Sept 3 (I finally succed to contact them on Sept 3, an they sent me the code).
So no e-mail on August 30, we want to have our money back for that night or a refund for the room we had to pay at the Ho