2/10 Horrible
Joanna Enhua Z.
24 janv. 2023
Avoid the property: Toilet and Shower Did Not Work
First and foremost, do not rent this property because of the serious maintenance issues and complete lack of communication.
We stayed at this property for 4 nights before Christmas in 2022. On Day 1, we found the shower in bathroom 1 had only scorching hot water and the toilet in bathroom 2 did not flush. I called the managing office. The lady who answered my call told me that she would pass my request to the maintenance. The problems continued at the end of Day 2. I called the next morning and was told the same thing. Then nobody picked up my phone call. I texted them via whatsapp and was told the part they needed to fix the toilet was not available in UK and they had been waiting for the part. I read a review written in January 2022 complaining that the toilet did not work. That the toilet did not flush persisted for a whole year.
As of the 23rd December, the day we checked out, the problems were not fixed. The manager promised a partial refund for the inconveniences the toilet and shower brought us. It was indeed extremely inconvenient for a family of 5 to share only 1 toilet and 1 shower. They never followed up on the refund. No replies either when I contacted them.
On the 9th January, 20 days since I reported the problem, I called them checking on the refund. They hung up on me and I can no longer reach them.
Anyone looking at this property should avoid it. It is minimal requirement to maintain the toilet and shower working in a rental property. I have rented a dozen vacation properties and the managing of this property is the worst.
The property is listed to accommodate 6 people but can sleep only 5 in the three bedrooms.
Joanna Enhua Z.
Séjour de 4 nuits en décembre 2022