Chambre Standard, 1 très grand lit, salle de bains privée | Fer et planche à repasser, Wi-Fi gratuit, draps fournis
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Avis sur Casa da Estefânea

3 out of 5
Casa da Estefânea
Avenida Heliodoro Salgado, n. 75, Sintra

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 31 avis sur 43." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 43." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 43." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 43." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 43." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Personnel était très serviable. J'ao beaucoup aimé le charme et le confort de cette venerable demeure
Séjour de 1 nuit en mai 2019
Réponse de Casa da Estefânea le 20 mai 2019
Mercie :)

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La chambre sentait l'humidité. Il y avait meme de la moisissure dans le coin de la salle de bain. C'était vraiment loin d'une experience plaisante, nous avions seulement hate de repartir.
Séjour de 1 nuit en mars 2019
Réponse de Casa da Estefânea le 23 mars 2019
mercie :)

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2019
Réponse de . le 15 avr. 2019
.

8/10 Bien

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Bien situé, à 15 minutes du centre historique à pied. L'autobus pour monter à la colline de Peña est à 5-10 minutes de marche de l'auberge. Les petits déjeuners sont très corrects. Je crois cependant qu'il devrait y avoir quelqu'un à la réception avant 9:00 pour les gens qui doivent quitter tôt. Chambre propre, avec les commodités habituelles.
Séjour de 2 nuits en septembre 2018
Réponse de Casa da Estefânea le 24 nov. 2018
Merci de rester avec nous. À la prochaine.

8/10 Bien

Andreas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gastfreundschaft wird hier groß geschrieben
Super Gastfreundschaft! Wir erhielten bei Ankunft eine ausführliche Vorstellung des Ortes Sintra mit reichlich hilfreichen Tipps für die Freizeit, Restaurants etc. Darüber hinaus wurden am Nachmittag auf dem Zimmer Portwein, Brötchen, Kuchen und Milch angerichtet. Echt super! Das Zimmer ist schon etwas abgelebt: Man müsste mal wieder streichen und den Schimmel aus dem Bad entfernen. War aber nicht weiter störend.Das Frühstück bestand aus einer kleiner Auswahl an Kuchen, selbstgemachten Teilchen, Brötchen, Wurst etc. Kein absolutes Highlight, aber für portugiesische Verhältnisse gut.
Séjour de 1 nuit en mars 2020
Réponse de Casa da Estefânea (Grupo Pendôa) le 24 mars 2020
Lieber Gast Vielen Dank für Ihren Kommentar, Wir werden unsere Räumlichkeiten verbessern und diese Zeit der fast vollständigen Reduzierung der Gäste aufgrund des Covid 19 ausnutzen. Wir hoffen, dass Sie uns eines Tages wieder besuchen werden und dass Sie Verbesserungen spüren werden. Mit freundlichen Grüßen, Rita Costa

10/10 Excellent

Michaerl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Casa da Estefânea le 14 mars 2020
Obrigada pela sua avaliação. Volte sempre! Casa da Estefânea

8/10 Bien

Marisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lugar muito agradável. Atendimento excelente. Café da manhã , ou como eles falam , pequeno almoço, excelente. Até vinho do Porto oferecido no quarto para degustação
Séjour de 1 nuit en janvier 2020
Réponse de Casa da Estefânea le 7 janv. 2020
Cara Marisa, Vimos agradecer-lhe os seus comentários e a pontuação que atribuiu à nossa Casa da Estefânea. É muito gratificante ter o reconhecimento dos nossos hóspedes, já que colocamos todo o nosso empenho em proporcionar uma agradável estadia na Casa da Estefânea. Esperamos poder voltar a receber-vos em breve! Em nome de toda a equipa enviamos-vos os nossos melhores cumprimentos, Carmen García Casa da Estefânea

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Marisa, Casa da Estefânea le 1 janv. 2020
Obrigada pela sua estadia e avaliação esperamos vê-los novamente. Até breve, sejam felizes!

10/10 Excellent

RICARDO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCEPCIONAL
Queria encontrar uma "Casa da Estefânea" em todos lugares do mundo para nos hospedar. MARAVILHOSO.
Séjour de 2 nuits en décembre 2019
Réponse de Marisa, Casa da Estefânea le 20 déc. 2019
OBRIGADA Ficamos muito agradecidos pelo seu comentário é bom ouvir que os nossos hóspedes, apreciam o trabalho da nossa equipa. Esperamos vê-los novamente, nesta que é também a vossa Casa em Sintra. Um abraço gigante da nossa equipa para si e umas festas muito felizes. Até breve!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2019
Réponse de Casa da Estefânea le 7 déc. 2019
Obrigada, pelo seu comentário e até breve

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Casa da Estefânea, Sintra le 27 nov. 2019
Dear Guest, We appreciate the evaluation you gave to our home. It's really gratifying to know that our guests enjoyed their stay at Casa da Estefânea and we look forward to welcoming you again on your next visit to Sintra. Kind regards, Carmen García Casa da Estefânea, Sintra

10/10 Excellent

juan francisc

Séjour de 1 nuit en octobre 2019

10/10 Excellent

GUSTAVO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortável, Equipe super simpática e com boa localização!
Séjour de 2 nuits en octobre 2019
Réponse de Marisa, Casa da Estefânea le 19 oct. 2019
Obrigada pelo seu comentário foi um prazer recebê-los, esperamos vê-los numa nova oportunidade. Iremos ter o seu comentário em consideração e melhorar a nossa casa. A sua opinião é muito importante para nós.

10/10 Excellent

Tatiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente custo beneficio
Excelente localização, quarto com tamanho muito bom, cama confortável, banheiro e roupas de cama e banho muito macias. As meninas do hotel são muito simpáticas e receptivas! O café da manhã é bem gostoso apesar de ter poucas opções. O suco de laranja é natural e muito gostoso! Ainda tem café Nespresso além do café normal! Fica a uma caminhada de uns 10 minutos do centro.
Séjour de 2 nuits en octobre 2019
Réponse de Marisa, Casa da Estefânea le 19 oct. 2019
Obrigada pelo seu comentário foi um prazer recebê-los, esperamos vê-los numa nova oportunidade. Iremos ter o seu comentário em consideração e melhorar a nossa casa. A sua opinião é muito importante para nós.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is knowledgeable and very pleasant. Service is personal and the Casa is a beautiful inn in a magical city.
Séjour de 1 nuit en septembre 2019
Réponse de Marisa, casa da Estefânea le 14 sept. 2019
Thank you for giving your opinion it's really important to us hope to see you on a next opportunitty.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2019
Réponse de Casa da Estefânea le 26 août 2019
Thank you, hope to see you again at our house.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, good tips regarding sights around. The breakfast was fantastic. The only negative note is that almost impossible to park around... I offer this hotel to all travellers.
Séjour de 1 nuit en août 2019
Réponse de Casa da Estefânea le 4 août 2019
Thank you so much, hope to see you on a next opportunity. Your opinion is really important to us. Marisa :)

10/10 Excellent

Alex Lennart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Casa da Estefânea le 21 juil. 2019
Thank you so much, hope to see you a next opportunity visiting Sintra.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely greeting upon arrival with lots of information about the area and how to get around. The room was really nice, and well stocked with things we may need. The breakfast was enjoyable. Only downsides were that it was slightly out of the way (which helped with noise, but added to already busy walking days), and the shower wasn’t in perfect condition. Overall, the brightness of the room and the willingness of the staff to go above and beyond expectations made this a great stay!
Séjour de 2 nuits en juillet 2019
Réponse de Casa da Estefânea le 21 juil. 2019
Thank you so much we are so glad that you enjoyed our house, and liked your stay with us. We will have your concerns in attencion, and hope to make our house better so that if you came back for a visit will even enjoy it more. See you on a next visit to a beautiful, Sintra. Marisa :)

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Casa da Estefânea le 14 juin 2019
Obrigada, serão sempre bem-vindos em nossa casa. Até breve. Obrigada

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Accommodation
The room was excellent, clean and spacious. The staff were extremely obliging and catered to our every need, often going beyond expectation. Breakfast was fantastic. Wifi was very strong.
Séjour de 4 nuits en mai 2019
Réponse de Casa da Estefânea le 28 mai 2019
Thank you so much for your commentary we are beyond happy you liked our house so much. Hope to see you on a next stop thru Portugal. Marisa :)

10/10 Excellent

Snigdha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
It was amazing, had a really good run-down on what to see, when it was open, restaurant recommendations (all prepared). Great friendly service.
Séjour de 2 nuits en avril 2019
Réponse de Casa da Estefânea le 23 mai 2019
Dear Guest, We appreciate your comments and evaluation you gave to our home. It's really gratifying to know that our guests enjoyed their stay at Casa da Estefânea and we look forward to welcoming you again on your next visit to Sintra. Kind regards, Carmen García Casa da Estefânea

10/10 Excellent

marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Casa da Estefânea, Sintra le 7 mai 2019
Dear Marco, We appreciate the evaluation you gave to our home. It's really gratifying to know that our guests enjoyed their stay at Casa da Estefânea and we look forward to welcoming you again on your next visit to Sintra. Kind regards, Carmen García Casa da Estefânea

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Very nice staff. Strawberries for breakfast. Cold shower. Mold? Traffic noise.
Séjour de 2 nuits en mai 2019
Réponse de Casa da Estefânea, Sintra le 7 mai 2019
Dear Guest, We appreciate the time you spent to send your comments to our home. It's really gratifying to know that our guests enjoyed their stay at Casa da Estefânea. Also we regret the inconveniences that you have reported and that we are solving. We look forward to welcoming you again on your next visit to Sintra. Kindest regards, Carmen García Casa da Estefânea

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good breakfast. Comfortable and spotless. Good location in Sintra.
Séjour de 2 nuits en avril 2019
Réponse de Casa da Estefânea le 15 avr. 2019
Thank you, hope to see you on a next opportunity.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We enjoyed our stay here in this special town. The service was great and we got good tips on places to visit. Our room was very nice and clean. The bed was huge and very comfortable. The heating unit in the bathroom didn't work, but it wasn't a problem for us. Having some port wine in the room was a nice touch. The included breakfast was excellent, with many choices. The location was in the newer part of the town, which wasn't as convenient, but we found a wonderful restaurant close by and it wasn't very far to walk to the train station.
Séjour de 3 nuits en avril 2019
Réponse de Casa da Estefânea le 15 avr. 2019
Thank you so much hope to see you a next opportunity.

10/10 Excellent

Liza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superou nossas expectativas!
Após um dia extremamente cansativos fomos super bem recebidos e acomodados pela Manuela, que também nos deu dicas de restaurantes locais. Quartos extremamente confortáveis com isolamento térmico, acústico e janelas de black-out. Café da manhã com produtos de ótima qualidade e sabor incrível.
Séjour de 1 nuit en mars 2019
Réponse de Casa da Estefânea le 9 avr. 2019
Muito obrigada, até breve :)

10/10 Excellent

Carlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de García le 8 avr. 2019
Dear Carlo, We really appreciate the evaluation you give to our Casa da Estefânea. We are devoted every day to welcome our guests so they can feel as at home and it is very gratifying for us to receive evaluations as yours. Thanks a lot! We look forward to welcoming you again soon! Kindest regards, Casa da Estefânea Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La cama era gigantesca, y muy muy cómoda, con un montón de cojines para recostarte tranquilamente. El desayuno bufet muy completo y excelente. Tenía de todo, huevos revueltos, Bacon, embutido, pan, dulces, fruta y hasta zumo de naranja natural. Si alguna vez vuelvo a Sintra me alojaré de nuevo en este Hotel.
Séjour de 1 nuit en mars 2019
Réponse de Casa da Estefânea le 13 mars 2019
Gracias :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevligt hotell
Trevlig personal, bra frukost och fint rum. Gratis parkering finns i närområdet.
Séjour de 1 nuit en février 2019
Réponse de casa da estefânea le 9 mars 2019
Thank you :)

10/10 Excellent

Rasmus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kan anbefales
Rent. Velholdt. Venligt og serviceminded personale.
Séjour de 1 nuit en février 2019
Réponse de Kan anbefales le 13 févr. 2019
Dear Guest We appreciate the time you spent to leave your comments. We are happy to know that you enjoy stay in Casa da Estefânea. Hope see you again soon! Kindest regards, Carmen García Casa da Estefânea, Sintra

8/10 Bien

Mariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cuidado ao reservar se quiser pagar em R$.
Sobre a estadia eu e minha mae nao tivemos o que reclamar. Quarto otimo, limpo. Cafe da manha incrivel e saborosissimo! Facil acesso e dependencias maravilhosas. Staff super atencioso. No entanto, quando fiz minha reserva pela Hoteis.com, quando fui confirmar, coloquei os dados do cartao de credito e vi o valor final em R$ (Real Brasileiro), confirmei a reserva. Como estavamos em viagem de uma cidade para a outra, vi a confirmacao da reserva e segui para o local. Apos ter passado a noite, quando fui fazer o check out a pessoa responsavel me disse que eu teria que pagar pela estadia. Achei muito estranho, pois tinha colocado os dados do cartao e vi o valor em reais quando confirmei minha reserva. Havia entendido que ja havia feito o pagamento. No entanto, quando chequei meus emails na manha seguinte estava la um email da Hoteis.com dizendo que o hotel cobraria pela diaria no local, coisa muito diferente do que aconteceu quando me mostraram o valor em reais. Eu, como estava em viagens e digindo em direcao a cidade de Sintra, nao fiquei checando meus emails. Nao possuia papel moeda em maos e tive que realizar o pagamento no cartao de credito, o que acarretara na cobranca de IOF e conversao do euro no dia do fechamento da minha fatura. Nao fui avisada na tela de confirmacao da reserva em que o pagamento seria feito no local, senao teria escolhido outra acomodacao que pudesse pagar em reais.
Séjour de 1 nuit en janvier 2019
Réponse de casa da Estefânea le 9 mars 2019
Obrigada até breve :)

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de casa da Estefânea le 6 janv. 2019
Obrigada :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Casa da Estefânea le 28 nov. 2018
Dear Guest, Thank you for your evaluation. We looking forward to receive you soon again. Kind regards, Casa da Estefânea Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, modern hotel. Excellent and helpful staff. Isabell helped us plan our tours in Sintra and also order tickets online which was extremely convenient and efficient.
Séjour de 1 nuit en septembre 2018
Réponse de Casa da Estefânea le 22 nov. 2018
Thank you for staying with us. See you next time.

10/10 Excellent

Alexander, NJ, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We enjoyed our stay in Casa da Estefanea. It's a small well located hotel with big clean rooms and good breakfast. The owners / personal are very friendly and helpful. We got many useful advices for our stay in Sintra and felt real hospitality. Ana Isabel was kind enough to send me to Lisbon some accessories for my phone that I had left in the room when leaving the hotel. I highly recommend Casa da Estefanea.
Séjour de 2 nuits en septembre 2018
Réponse de Casa da Estefânea le 22 nov. 2018
Thank you for staying with us. See you next time.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms a clean, bright and airy. Just on the outskirts of town. 10-15 minute walk to the train station
Séjour de 1 nuit en septembre 2018
Réponse de Casa da Estefânea le 22 nov. 2018
Thank you for staying with us. See you next time.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Voto: non più di 6,5
Il BB è in una zon degradata, circondata sulla strada da case abbandonate e pericolanti, (come del resto in gran parte del paese); sul retro vi è una boscaglia non curata e per questo motivo all' interno dei locali ci sono molte mosche. La camera era abbastanza accogliente e confortevole. La colazione invece era poco abbondante. La signora alla reception è molto gentile e simpatica. Il centro del paese è a circa 15 minuti a piedi.
Séjour de 1 nuit en août 2018

10/10 Excellent

David, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the hotel! From the breakfast, to location, to the room, it was great. Would highly recommend.
Séjour de 1 nuit en juillet 2018
Réponse de Casa da Estefânea le 25 juil. 2018
Thank you for your wonderful comment.

10/10 Excellent

Ana, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A gem in Sintra!
We absolutely loved our stay at this place! It was a short walk from the train station and upon arrival we were greeted by hotel staff who gave us great tips on what to see (best deals), transportation, and where to eat. Our room wasn't ready until after 1500 (I believe check in is at 1400), but that's ok because we were able to sit downstairs in the eating area and wait in the air conditioned area until it was ready. We really loved our room. Bright, with a nice view of the Moorish Castle out in the distance. Air conditioning worked great. Our bed was large and comfy with tons of pillows! They have a small elevator to help with luggage if needed. The breakfast was good... Portuguese style breakfast with bread, cheese and desserts (but also had a couple of warm options). Of all our hotels in Portugal, this one was our favourite.
Séjour de 2 nuits en juin 2018
Réponse de Manuela le 20 juil. 2018
Thank you for your comment and we are delighted that you enjoyed staying with us. Best regards

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018
Réponse de Casa da Estefânea le 17 juin 2018
Thank you!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was absolutely great! We really enjoyed our stay. Very clean, comfortable bed. Breakfast was delicious.
Séjour de 1 nuit en mars 2018
Réponse de Casa da Estefânea le 22 mars 2018
Thank you for your stay we hope to see you again.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Lovely new room, great breakfast and they accommodated our 7 mountain bikes!
Séjour de 3 nuits en mars 2018
Réponse de Casa da Estefânea le 8 mars 2018
Thank you for choosing us for your stay.