Les notes se basent sur un nombre total de 385 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,6 sur 5
Recommandé par 96 % des clients
4,8 Propreté de la chambre
4,7 Services et personnel
4,6 Confort de la chambre
4,7 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
Recommandé
pour Familles
par un voyageur vérifié de Chicago

Great Stay

Publié le 30 janv. 2016
Les + : It was all fantastic, great service, and the front desk and concierge really knew their stuff! Great suggestions!
Situation : Hiking, good eats, dirt bike tracks, lots of things for kids to do too. Very touristy, but so easy to walk away and be on your own.
The room was fantastic, the view was amazing, right on the hiking paths with tons to do all around you. A quick drive you takes you anywhere you could want to be. I honestly wish I just stayed here our entire stay, right in the heart of the Tetons. Expect to pay more, it's a ski village. Eerything costs a bit more, but there are TONS of cheaper places to eat in the towns nearby if you don't want to pay $30 for a salad.
Commentaire laissé par : Direction de l'hôtel
4 févr. 2016 par Will F, Direction de l'hôtel
Dear Amit, Thank you for the great compliment to our front desk and concierge teams! We're thrilled that you had a fantastic stay and look forward to welcoming you back for your next visit. Best, Will F hotel manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 29 janv. 2016
Great hotel. Staff was extremely helpful and courteous.
2 sur 5
par un voyageur vérifié

Nice but...

Publié le 28 janv. 2016
Les + : Pros: Located right next to the Mangy Moose Bar. Nice outdoor pool and hottubs. Room design. Nice large soaking tub in the bathrooms.
Les - : Cons: Not ski-out despite the suggestion that it is. Staff customer relations related to issues caused by the hotel.
Overall the hotel, its facilities, the rooms, and the location are nice. Please note this is not a ski-out hotel but at the end of the day you can ski-in to approximately a couple hundred feet of their ski valet service. Unfortunately I cannot recommend the hotel due to a reservation issue. Upon arrival, my reservation could not be found. This prevented me from checking in for anther 40 minutes or so at 11pm at night. At check-out the hotel denied any wrong-doing on their side. While the reservation was made via Expedia, two confirmation emails and a text message were received. Expedia also provided follow-up written proof that Hotel Terra had acknowledged the reservation in their system. I understand mistakes happen but I expect honesty above all else. Furthermore, I do not expect issues like this for a hotel that costs over $250/night.
Commentaire laissé par : Direction de l'hôtel
4 févr. 2016 par Will F, Direction de l'hôtel
Dear traveler, Please accept my apologies for the frustrating experience when you came to check in. The reservation did not make it into our system due to a technical glitch. The problem was corrected, but I regret that you had such a poor experience because of it. We have also provided additional training to our team on how to handle a similar problem more quickly in the future, minimizing the impact on a guest's stay. I hope you'll consider us again for your next visit to Jackson Hole. I'm confident we'll exceed your expectations. Warm regards, Will F hotel manager Hotel Terra Jackson Hole
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de michigan

Ski in/out

Publié le 27 janv. 2016
Have stayed at Hotel Terra a few times. They are always very nice and the hotel is well maintained. I would highly recommend. This is our first winter stay and the ONLY small annoyance was EVERY night at about 3-4am the front end loader would clear the parking lot and the BEEP BEEP BEEP of the reverse would wake us up. If things like this bother you be sure to ask for a mountain facing room. In summer this is obviously a non issue and honestly we didn't care..it was just a bit annoying.
Commentaire laissé par : Direction de l'hôtel
4 févr. 2016 par Will F, Direction de l'hôtel
Dear Benjo, Thank you for the recommendation and review. We're very happy that you love to stay with us regularly. It's true, we are getting tons of snow this winter! It's great for the slopes, but must be removed from the parking lots. I'm glad to share however, that we recently convinced the village to ensure our lots are not cleared in the middle, so your next visit should be quieter and more restful. Thank you, Will F hotel manager
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great location....close to slopes!

Publié le 20 janv. 2016
Excellent hotel with everything you need, including washers and dryers on every floor. Very close to everything, including the slopes and restaurants. Would definitely stay again!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 19 janv. 2016
Room needs new furniture. Pool was cold. Food options were poor.
Commentaire laissé par : Direction de l'hôtel
4 févr. 2016 par Will F, Direction de l'hôtel
Dear traveler, Thank you for the four-star review! We also appreciate the constructive feedback. I hope you'll visit again soon. I'm confident that you'll be impressed by updates and improvements and give us 5 stars next time! Warm regards, Will F hotel manager
4 sur 5
Recommandé
pour Événement personnel
par Josh

Visit to Jackson Hole

Publié le 24 oct. 2015 sur Hotels
Visiting Jackson Hole I stayed at Hotel Terra for one night. On an off season the hotel was a great place and value. The room was top notch, the fitness center was adequate, and the hot tub looked like fun. I didnt spend too much time here, but would recommend to stay at peak season to experience the entire package. You won't be dissapointed, especially with the views.
Commentaire laissé par : Direction de l'hôtel
10 nov. 2015 par Will, Direction de l'hôtel
Dear Josh, Thank you for staying with us and for writing a review. I'm glad you took advantage of the great fall deals; it is an excellent value for a top notch room. I'm also glad you enjoyed the views. They still take my breath away regularly. Please come see us again soon, perhaps in the peak season as you recommend. Best regards, Will Farrow hotel manager Hotel Terra Jackson Hole
5 sur 5
Recommandé
pour Couples
par Brian de NYC

Publié le 19 oct. 2015 sur Hotels
Staff was outstanding and accommodating. Free laundry facilities make packing to stay there easy. Will definitely return there
5 sur 5
Recommandé
pour Couples
par James de Los Angeles

Very nice hotel

Publié le 15 oct. 2015 sur Hotels
Great hotel that was very comfortable. Loved the tub!!
Commentaire laissé par : Direction de l'hôtel
10 nov. 2015 par Will, Direction de l'hôtel
Dear James, Thank you for the excellent review! We're glad you loved the tub. Nothing beats a soak in a jetted bath after a long day of skiing or hiking. Come see us again soon. Best, Will Farrow hotel manager Hotel Terra Jackson Hole
4 sur 5
Recommandé
pour Couples
par Mark de Salt Lake City

Very Impressed

Publié le 11 oct. 2015 sur Hotels
The room met and exceeded our expectations being clean and comfortable, and extremely quiet! If I had to come up with one small thing that didn't quite meet expectations, well, g we the room was rather small. Well layed out, but not much moving around space for 2 people. But, what do you expect for a ski resort facility, right?