Les notes se basent sur un nombre total de 163 avis vérifiés

4,6 sur 5
Recommandé par 95 % des clients
4,7 Propreté de la chambre
4,8 Services et personnel
4,6 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Somwtiibg was off this time

Publié le 28 déc. 2016
I've always gone back to Taj properties because of their well trained employees and service levels.This was the first time I visited during Christmas -the heavy outpour of customers and the lack of enough staff may have been the cause of my getting frustrated a few times.The food, amazing desserts Mr. D.S.Rawat puts out in Li Bai, the property as pretty as ever - all the big pieces were fine but hey isn't that why one chooses these premium properties over the rest - I take these as a given, it's the smaller stuff that wasn't up to scratch.It took me 7 calls and asking for a manager to book my airport pickup when I asked the lady who was picking my call each time what her name was she said she wasn't authorised to give me her name, which I know to be untrue.Id reserved a triple bed, where they'd said they'd place the third bed when we'd call for it. When I finally did call for it I was told all beds are taken and they can send across a mattress. I wasn't expecting my guests to sleep on a mattress!I was also told that this would be escalated to a supervisor who would call me up the next day. I waited till mid day next day , no call, so I called and was told the bed would be sent across and I wouldn't be charged for it, which was done at the time of checkout. While the charges for the third bed were nominal versus the overall,the experience was unfun.The.room was a little cramped with the third bed in.The wait at restaurants was longer.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Houston

Grand hotel a little too far from sights of Goa!

Publié le 11 déc. 2016
Les + : Privacy and restful holiday
Les - : Its perfect
Situation : We had to drive a distance to see sights and what we saw was not worth seeing.
Arrived in mid day. Our rooom was ready! Greeted with a refreshing cold towel and drink. Staff went out of their way to make our stay great. As a service oriented hotel my husband was asked if he need ed anything and he joked and said a red Ferrari! We returned tour room later that day and the chef made him a chocolate red Ferrari and left it in our room. A rare treat!
3 sur 5
par un voyageur vérifié de Thousand oaks, United States of America

Breakfast quality is not that great for the price

Publié le 13 nov. 2016
Service can be better for the price, breakfast and service is up to Taj level
3 sur 5
par un voyageur vérifié de Michigan

Overpriced for location

Publié le 3 nov. 2016
Les + : The hotel staff were very cordial and made great efforts to make my stay comfortable. Spa services were excellent.
Les - : Hotel is old. I was lucky to get into a newly renovated room because of upgrades made because of the BRICS conference. I however was charged an upgrade fee. There isnt much to do in terms of activities such as bar or music. Most things were either shut down or closed early. The pool was dirty. The beach had a bunch of stray dogs that defecated the beach. Overall I expected more for the price I paid. The only meal that was included was breakfast. This location is out of the way and not close to anything and doesnt offer much for a single traveller.
Situation : Not much that was close by.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de UK

Excellent service

Publié le 29 oct. 2016
Situation : Apart from the beach everything else is a taxi journey away.
Excellent service but sometimes overly so (I think because they did not always listen/understand the guest) . The grounds were meticulously laid out. Breakfast choice was fine but all to often the few 'nicer' choices were finished. The breakfast buffet was poorly laid out - too cramped too little of what was on offer was put out so it was quickly gone and the quality of items was only 'average' for a 5 star. All the advertised prices do NOT include the taxes - the only reason I could think that a top of the range hotel would do this is to convince the guests into thinking things were cheaper than they actually were?
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

BRICS

Publié le 22 oct. 2016
Situation : Took taxi's on two occasions to local restaurants.
Probably didn't see the best of this hotel due to the BRICS conference. I think we naively thought that it wouldn't impact too much on our holiday. We were to stay here for 7 nights then go on to Fort Aguada for our last 2 nights however the noise, painting, security and closure of restaurants and bars made leaving here earlier a no brainer. Taj hotels did us proud by upgrading our rooms at Fort Aguada. The staff did a great job under very difficult circumstances. They didn't know from day to day what was going to happen. I'm glad we made the decision to leave early. We were B&B and had booked garden view rooms. The rooms were very comfortable and there was always a good choice for breakfast. We enjoyed our time here.
Commentaire laissé par : Direction de l'hôtel
26 oct. 2016 par Taj Exotica GM , Direction de l'hôtel
Dear Guest Thank you for rating our resort. We are happy that you were happy with the hotel and the services provided. I am sorry we had to move you during your stay however as you rightly mentioned this was an event involving Heads of State of various countries and the arrangements needed to be made accordingly so as not to inconvenience our guests. Having said this, we are glad we managed to accommodate you at our resort in North Goa and you had an overall great stay. We look forward to welcoming you all back to the resort. Warm Regards Ranjit Phillipose Area Director Goa & General Manager Taj Exotica.
4 sur 5
par un voyageur vérifié

Beautiful property:)

Publié le 5 oct. 2016 sur Hotels
Loved the property and service. But there is nothing to do in the evenings in the hotel or around so that was a disappointment but overall it was a great hotel :)
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 21 août 2016
Great experience..............................................................
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Comfortable property in a beautiful setting.

Publié le 9 août 2016
Les + : The property is large and sprawling in a lovely park-like atmosphere. The facilities while not new are well maintained.
Les - : An umbrella could be provided outside each door, especially in rainy season. This would be a very easy amenity to accomplish.
Situation : Beaches, spice plantations, even elephants!
Taj Exotica met and exceeded all my expectations. The room was very comfortable and well maintained and the staff was excellent at every level. It would be a pleasure to stay here again next time I am in Goa.
Commentaire laissé par : Direction de l'hôtel
26 oct. 2016 par Taj Exotica GM , Direction de l'hôtel
Dear Guest Thank you for sharing your feedback. I am delighted that you had a great stay with us at the Taj Exotica Goa and we exceeded your expectations. I have made a note of your feedback regarding the lack of umbrellas and would like to inform you that as a process we normally have umbrellas placed in each room. I am sorry for the inconvenience this caused you since there was no umbrella placed in your room. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. We are all looking forward to welcoming you back to our paradise for another memorable holiday. If I can be of any assistance in the meanwhile please do let me know. Warm Regards, Ranjit Phillipose Area Director Taj Goa & General Manager Taj Exotica
1 sur 5
par un voyageur vérifié de uk

Very disappointing.

Publié le 28 juin 2016
Les + : The grounds were good.
Les - : A total overhaul .
First night our room was flooded and we had to wait for staff to move us to another room around 11.30 pm we were put in a very old dirty room. The next day we spent half the day arguing with the management that we would not stay in this room they had now given us as it was not up to the standard of the one booked. Only when we were about to check out and move to another hotel did they decide to up grade our room. The hotel is under going a much needed renovation. Most of the restaraunts were closed due to the monsoon season. The beach was portrait as Mediterranean it was nothing like the pictures and there is a high fence between the hotel and beach I saw no thatched sun shades as shown and certainly not as shown . We did not venture onto the beach this had been one of the reasons we had book this hotel. Very disappointing we have stayed at far better hotels in Goa this was a big disappointment .what we though would be a relaxing break was not.
Commentaire laissé par : Direction de l'hôtel
15 juil. 2016 par Taj Exotica GM , Direction de l'hôtel
Dear Ms Julie At the outset I would like to thank you for sharing your feedback on Expedia. It is with deepest concern I have made a note of your feedback and disappointment with regards to your experience during your recent stay at the resort. Please accept my sincere apologies for the shortcomings faced and inconvenience caused on account of water entering your room due to very heavy rains which resulted in a couple of room changes during your stay. Though I am delighted that you were comfortable in the upgraded room that we were able to accommodate you in. As you have also rightly mentioned the main block of the resort is presently under renovation post which we will commence the renovation of the Villas as well With regards to your feedback regarding the restaurant closure, Lobster Shack is a seasonal restaurant and operates only between November – May ( as per government licenses) and while the Alegria (Goan restaurant) was not operational, goan food was available at the Eugenia restaurant. Also with regards your feedback with regards the beach, all beaches in India are public beaches and are inaccessible and unsafe on account of strong currents and high tides during the monsoons. Facilities like sun beds and sun umbrellas are permitted between November and May only after obtaining the necessary government licences. No structures etc are permitted between June – Mid October on account of the monsoons and the government regulations on these issues are very stringent.. That said I am glad that our Resident Manager was in constant touch with you post the initial issue and that the chefs were able to customise your meals and ensure you had a comfortable stay. I request you to treat this as an aberration and give us an opportunity to be of service to you in future. Warm Regards Ranjit Phillipose General Manager