Les notes se basent sur un nombre total de 785 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 87 % des clients
4,5 Propreté de la chambre
4,4 Services et personnel
4,3 Confort de la chambre
4,3 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3 sur 5
par un voyageur vérifié de Galveston island

Nice hotel

Publié le 29 nov. 2016
Hotel was nice. Great breakfast nice room. Loved indoor pool and hot tub. Only problem was the beds were extremely hard. We asked for a foam pad for my mom and they said housekeeping would put one on. We stayed 3 nights and never got the foam pad.
4 sur 5
par un voyageur vérifié de US

Nice and reasonable price.

Publié le 26 nov. 2016
One thing to ask for is I hope they to have a better gym and machine.
3 sur 5
par un voyageur vérifié

Fair place to stay

Publié le 15 nov. 2016
Les + : It was clean and the staff was friendly.
Les - : Location, and misrepresentation on their website.
Situation : It is far away from everything! I spent a fortune on taxis.
This hotel has clearly been here for a while and was remodeled. The walls are thin; woke us up each time the toilet above us was flushed. It is too far from town and the cruise terminal. My biggest complaint is that it was clearly stated on their website that they provided a shuttle to the cruise terminal, and when I asked about it as we checked in -- they looked at me like I was crazy and said "WE don't have a shuttle." I wouldn't have stayed there had I known.
Commentaire laissé par : Direction de l'hôtel
17 nov. 2016 par SUPERVISOR, Direction de l'hôtel
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Galveston Island on your next visit to Galveston so that we can better deliver upon the guest experience you deserve.
5 sur 5
par un voyageur vérifié de US

Great stay!

Publié le 7 nov. 2016
Situation : Stand and seawall are pretty close by...just a short drive. Kinda out of the way but not too far to be an inconvenience. Will definitely stay again.
We encountered no problems! The room was spacious, staff was courteous and helpful. Hot breakfast was great and the choices were well rounded. Would have enjoyed bacon too. My only complaint was the bed was too soft, and the pillows as well. But, then again, I sleep on a tempur-pedic bed with a tempur-pedic pillow so all beds and pillows are too soft.
Commentaire laissé par : Direction de l'hôtel
17 nov. 2016 par SUPERVISOR, Direction de l'hôtel
We appreciate your feedback and are delighted to hear that you had a great stay.Thank you again for your time and come visit us again soon!
4 sur 5
par un voyageur vérifié de houston

Good but swimming pool was ice cold..

Publié le 7 nov. 2016
Les + : Breakfast and service.
Les - : Swimming pool..
Whirl good, swimming pool needs to be heated.. everything else was great..
Commentaire laissé par : Direction de l'hôtel
17 nov. 2016 par SUPERVISOR, Direction de l'hôtel
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 sur 5
par un voyageur vérifié de Dallas, Tx

Great hotel at a great price.

Publié le 13 sept. 2016
We had a great experience staying at this hotel. The staff was courteous and the facility was clean and comfortable. We will definitely stay again on our next visit to Galveston.
5 sur 5
par un voyageur vérifié de Houston, TX

Move from another hotel

Publié le 11 sept. 2016
I had to move from another hotel which was infested with pests to Springhill Suites for the last night of my stay on the island. The staff were courteous, helpful, and prompt. The entire facility was clean and kept as it should be. Overall, above expectation and would absolutely stay again.
4 sur 5
par un voyageur vérifié de San Antonio

Decent Hotel at Galveston Entry

Publié le 8 sept. 2016
Les - : Breakfast. Don't go too cheap. It reflects poorly on the hotel opinion of customer needs/desires.
I've stayed at this hotel on three different occasions and always find the adequate and easy to get to for my cruise vacation stay over. The rooms are nice with a small kitchen area including microwave and mini fridge. TV channel selection is OK to find something to watch in the room. Overall, it's an OK room for the amenities I'm wanting doing my stay. The free morning breakfast has gone way down in quality over the last years, but it was editable....just not amazing. It was free but still prompted another stop for some fast food fixins to fill me up.
3 sur 5
par un voyageur vérifié de texas

room nice but staff .......

Publié le 5 sept. 2016
Les + : comfortable bed nice balcony and very clean.
Les - : Staff should be more understanding. Not everyone there is there for a good time. I was there for bereavement.
I came to this hotel 2 days after loosing my mother. I was so stressed I woke up outta my sleep booked reservation online and just got in my car and drove. Well I booked an extra day more than I needed to and didn't realize until they gave me my statement. I tried going downstairs speaking with the front desk girl and the Assistant Manager neither of them were understanding of my mistake. I came to this hotel to breath during my bereavement ,but instead I left very upset just the way I came.
5 sur 5
par un voyageur vérifié de fort worth texas

Nice hotel near UTMB and Beach

Publié le 25 août 2016
Great experience overall. Clean room and breakfast area in the lobby. Only problem was the one way in and out off the feeder road. Could not access from other side due to fence being closed. Had to drive down feeder road and double back when coming from the opposite direction.