Chambre Triple Confort | 1 chambre, draps en coton égyptien, literie de qualité supérieure

Avis sur Soggiorno Madrid

Soggiorno Madrid
Viale Redi 1, Florence, FI

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 36 avis sur 71." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 71." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 71." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 71." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 71." "

9,0/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nous recommandons !!
Très bon Acceuil. Nous avons été très bien orienté pour la visite de la ville. Idéalement situé (a 10min À pied du centre où à 3min en tram). Très propre et très arrangeant. Seul bémol, pas de parking gratuit mais la possibilité de se garer pour 20e/jours à 500m de l’hôtel.
Séjour de 2 nuits en août 2020
Réponse de Sam. le 8 sept. 2020
Chère Melissa, c'est formidable de lire que nous avons frappé la cible et nous vous avons offert un séjour si agréable qu'il a répondu à toutes vos attentes. Nous tenons à souligner qu'à Florence, il n'y a pas de places de parking gratuites et que ce sont des décisions de la municipalité qui ne nous concernent pas, tout comme dans toutes les principales villes européennes, il n'y a pas de places de parking gratuites. Cependant, nous mettons tout en œuvre pour vous offrir de nombreuses options parmi lesquelles vous pouvez choisir. Merci beaucoup de nous avoir choisis. Sam.

4/10 Médiocre

YH

Les points faibles : Personnel et service
Maybe it's because of new year, from Check-in till Check out, i didn't see any reception person. I don't know where to park nor where to have my breakfast.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Richard

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Francisco

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice building but the room that we got was dirty. Mold in between the tiles in the shower. Stained comforter and sheets. Dust over wardrobe and under the bed. Recommend to improve overall cleanliness.
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Angela

Séjour de 1 nuit en juin 2023

10/10 Excellent

GIUSEPPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very convenient for my needs
Séjour de 1 nuit en mai 2023

2/10 Horrible

Soumya

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had a terrible experience at the property, we were asked by the staff to be in two different rooms on two days so we had to waste time packing our suitcases each day. Our suitcases were moved to an open room which didn't have air-conditioning and despite our complaints and requests no resolution was provided. Worst experience and ruined our Florence vacation.

6/10 Satisfaisant

Alfonso

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Senza infamia e senza lode; da curare un po’ di più la pulizia e la disponibilità di saponi e doccia schiuma. Da migliorare la procedura di pagamento: ad oggi (14/5) non ho ancora a disposizione le ricevute.
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Rachel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The centre of town is walkable in 15 mins and the bus and train stations are a 10 mins walk away. The decor and shower are slightly outdated, but the property is clean. The BIG problem came when we were given the wrong information (incorrect entry code) to the front door. It was VERY late at night and we were standing outside the property for at least 45 mins trying to get in touch with someone to help us. In the end it wasn't even the person in charge of the hotel who helped, but the bookings manager. We never received an apology.

10/10 Excellent

Gulnar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location and friendly staff
Séjour de 6 nuits en mars 2023

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy biena opción en Florencia
Habitación muy cómoda, muy cerca de todo, tienes una estación de tranvia que te lleva al centro y la rstación de trenes cruzando la calle, excelente opción en Florencia
Séjour de 3 nuits en mars 2023

10/10 Excellent

Gulnar

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to stay in Florence with perfect location
Séjour de 4 nuits en mars 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

Lina Janeth

Séjour de 1 nuit en décembre 2022

8/10 Bien

Nolga, Las Vegas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is nicely located, only two stops from the train terminal via tram. Sam was extremely helpful in giving us suggestions and details on how to get around. I did not realized this was a B&B until we arrived, but overall it was nice.

6/10 Satisfaisant

E M

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nicely priced for Florence, but…
Walkable distance to center of Florence. Tram at the door when needed. However, nothing in the neighborhood; for coffee, a supermarket. The place needs a make-over. Old furniture, a very small room, bathroom outdated. Cleaning so, so. A serious investment for improvement is needed…
Séjour de 4 nuits en octobre 2022
Réponse de Sam. le 1 nov. 2022
Dear E M,Thank you for your time and for being our Guests. We need to specify, that we are literally 2min walk away from piazza di San Jacopino, which is the center of our neighbourhood. In that square you have a supermarket, a grocery store open until very late, different bars, Bistrot, Three pizzerias, trattoria, one of the best restaurants of the city in "Varadero" , a pharmacy, one of the best Ice-cream shops in "Donna Malina"... and I took 20min to explain all of this at check in , i can't explain myself how you missed those informations as our check in is all about making it easier for our guests.Also, if and when we make those serious improvements, you'll not be able to stay in high season with us for 67euro a night, having said that, we offer some great value and our facilities are way above what the city offers in our price range.We hope to have you with us again in the future, hoping that our investments will not price you out.Cheers,Sam.

10/10 Excellent

Mukesh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sam was a phenomenal host. We enjoyed our stay and would definitely come back. His advice made Florence a wonderful experience
Séjour de 3 nuits en août 2022
Réponse de Sam. le 1 nov. 2022
Dear Mukesh,Thank you so much for a lovely review and for being our Guests.It was a pleasure to host you and to see that our advice made your experience so enjoyable.All the best.Sam.

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant stay! Sam is a great host and I was received well. He went above and beyond expectations by providing me tips/information on exploring Florence. I was given a map with many tips to complete my on self-guided tour. I highly recommend this property.
Séjour de 2 nuits en septembre 2022
Réponse de Sam. le 1 nov. 2022
Dear Derrick,Thank you for your kind words and this beautiful review.It encourages us to keep providing the best possible service to our guests when we see it makes a difference in improving your overall experience of this beautiful city.Its a real joy to read you highly reccomend us. We look forward to meeting with you again in the future. Best Regards, Sam.

6/10 Satisfaisant

Susan

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs signage inside. I had the worst room, near elevator, air conditioning and right off lobby. Beautiful shuttered windows opened to mini patio with brooms, ladders, hose, etc. Mid night mini fridge began making loud noise and had to find and unplug. Room itself nice. Wish had better room to review.
Séjour de 1 nuit en juin 2022
Réponse de Sam le 24 juil. 2022
Dear Susan, there are no worst room in our B&B. Your Double room, is our warmest room in winter and fresher room in summer, has a complete private bathroom, direct access to the patio and the elevator is really far away, the elevator motor is on the 6th floor, we are on the first. There is a bathroom vent though, if the light of the bathrooms gets turned off, so does the vent :). Our Mini Patio, is the only space that we can use for our ongoing improvements. We had installed new generation windows, highly thermo-acoustic isolating ones, just the week before your visit, that's why you saw some material in the patio, we need it to finalize details. Patio will become a wonderful space in the near future and we're sorry you couldn't benefit from it during your stay. Maybe next time ;). Best Regards, Sam.

10/10 Excellent

Nahid, St Johns

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2022

10/10 Excellent

Daniele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Come diceva Bruno, “Tutto molto bello!”
Séjour de 2 nuits en juin 2022
Réponse de Sam. le 24 juin 2022
Poche parole ma buone.... e come diceva Totò : Signori si nasce, non si diventa. E Daniele, modestamente... signore nacque! Grazie di cuore ragazzi!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2022
Réponse de Sam le 2 juin 2022
Dear Anonymous guest, we are really sorry we couldn't meet your expectations. We would have loved to know what went wrong but since we can't we promise to do our best for future guests and for you as well if you decide to come visit us again. Regards.

10/10 Excellent

Teodora

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is conveniently located close to the city center and public transportation. It's very clean and staff are very accommodating.
Séjour de 1 nuit en mai 2022
Réponse de Sam le 23 juil. 2022
Dear Teodora, thank you very much for the kind words and the positive review, we are very happy we were able to provide an excellent stay and thankful you choosed our property for your vacation in Florence. Best Regards, Sam and Greta.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
3bedの部屋を予約したが、いつの間にか2bedの部屋に変更されてしまった。市街地まではトラムで15分程度。
Séjour de 1 nuit en mai 2022

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great, clean and comfortable place to stay, thank you so much for your kind hospitality!
Séjour de 1 nuit en avril 2022
Réponse de Sam le 15 mai 2022
Dear Emily, Thank you so much for this amazing review and fpr being our guest. We are thrilled we were able to help you have a wonderful stay and we look forward to you visiting us again in the future. Best regards, Sam.

8/10 Bien

Hyemin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Sam le 17 févr. 2022
Dear Hyemin, thank you so much for your review. We appreciate it and we're very grateful you choosed us for your stay in Florence. Most importantly it's wonderful to see that you enjoyed your stay with us. Best Regards. Sam.

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Sam le 14 févr. 2022
Dear Sarah, we are very happy to see you had a wonderful stay. These kind of reviews are the best recognition to our dedication in offering the best possible experience for our guest. We would love to have you back with us in the future, a lot of improvements are happening this next weeks that we would like you to experience first hand. All the best and thank you for being a wonderful guest.

10/10 Excellent

Eugenia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente ubicación y atención
Excelente ubicación y mas excelente aun el anfitrión Sam, nos brindó una habitación antes del check in. Todo genial y muy atento Volvería! 👍
Séjour de 2 nuits en janvier 2022
Réponse de Sam le 27 janv. 2022
Hola Eugenia, muchas gracias por las buenas palabras, me encanta y me hace mucho placer che tenia una estancia cómoda y agradable. Te esperamos con mucho placer. Sam.

10/10 Excellent

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Me encanto
Super amables los anfitriones te dan tips responden tus dudas. Lugar muy accesible al transporte publico Excelente lugar
Séjour de 1 nuit en novembre 2021

10/10 Excellent

N

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value!
Very pleased with the fantastic services! The location is very close to the centre centre - about 10/15 minutes walking distance. We had a large, clean & very comfortable room. The hotel is just a bit outside of the ZTL zone, so it was also quite easy to find a parking space. Highly recommend and would book it again in the future. Thanks again to the great host.
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Hannah, Dublin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean and the staff was super helpful in showing us the best places for activities, museums, and places to eat. The location was 15 minutes walk to the center of Florence and the train station to town was right across the street. Would highly recommend!
Séjour de 1 nuit en août 2020
Réponse de Sam. le 14 août 2020
Dear Hannah, Thank you very much for appreciating our work and for being a wonderful guest. We love to read that we have been able to offer a very pleasant stay to our guests. Whenever you would like to visit fronce again, you know you are welcome at our place. Regards. Greta & Sam.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
レセプションの入り口が分かりにくい。
Séjour de 1 nuit en décembre 2019
Réponse de Sam le 7 févr. 2020
親愛なるゲスト、 フィレンツェでのご滞在とポジティブなレビューをお選びいただき、ありがとうございます。 あなたの経験がとてもよかったです。 私たちはあなたのアドバイスを活用し、すぐにすべてを私たちの道を見つけ、構造とレセプションに到達するのをはるかに簡単にします。 愛情を持って。 サムとグレタ。

10/10 Excellent

Catia

Séjour de 1 nuit en novembre 2019

10/10 Excellent

Andrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Everything was excellent.. Samir and Greta was very nice and helpful. We would recommend this place..
Séjour de 3 nuits en novembre 2019
Réponse de Sam le 20 nov. 2019
Dear Andrey, It was a pleasure for us to host you. We are very happy we were able to enjoy so much your time in Florence and the stay with us. We strive for excellence, we feel the need to help our guests to have the best memories and emotions from their time in this wonderful city.Even though we know we have to improve we are confident we are going to do so and offer most of our guest an Experience just like yours... An Excellent One. Thank you so much for choosing us. Best Regards. Greta and Saimir.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a great stay at Soggiorno Madrid. Very comfortable room and great service.
Séjour de 2 nuits en octobre 2019
Réponse de Sam. le 13 nov. 2019
Dear Christopher, We would like to thank you for staying with us. It was our pleasure to host you and we feel proud knowing that we were able to offer such an outstanding stay. Best Regards to you all. Greta and Sam.

10/10 Excellent

Lei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zu empfehlen
Sauber, gute Lage, Personal sehr freundlich, Preis-Leistung-Verhältnis top
Séjour de 2 nuits en septembre 2019
Réponse de Sam le 8 oct. 2019
Dear Lei , It's so wonderful to read such beautiful words. Thank you for being a wonderful guest and for choosing us for your stay in Florence , we are thrilled that you found so many positive aspects about our new management and we would like to invite you to visit us again because we have so much more coming in the next months that you will be surprised. We are very happy we succeeded in helping you to have such a wonderful stay. Best Regards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk was very helpful. The only thing they can add is having irons available.
Séjour de 1 nuit en septembre 2019
Réponse de Sam & Greta le 10 sept. 2019
Thank you very much for the much appreciated positive feedback. We will certainly offer an iron in the future in every room , we have this service on request as of today , but we think an available iron in the room one as you suggest will definitely be helpful. We hope to have you as our guest again as soon as possible.

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel recomendable, a 10 minutos de Santa Maria Novella caminando y sino hay transporte enfrente del hotel que estando con valijas viene muy bien . Muy amable el chico de la recepción. Faltaría remodelar las habitaciones y un poco de limpieza en el baño pero en relación precio calidad esta muy bien.
Séjour de 2 nuits en juillet 2019
Réponse de Sam le 19 août 2019
Querida Olivia, Fue un gran placer tenerte como huésped en Florencia, tu crítica nos llena de orgullo. gracias por haber resumido todo en muy pocas palabras, y por apreciar la posición y el servicio del tranvía, así como por los cumplidos que nos han reservado. Estamos renovando todo así que la próxima vez que veas, encontrarás un lugar completamente nuevo... Encontrará una estructura completamente revisada en la idea de gestión, en los muebles y servicios, la reestructuración tocará cada parte del B & B, desde las ventanas y puertas hasta los baños que se reinstalarán y, obviamente, hasta los nuevos muebles. La próxima vez que vengas a Florencia sabes dónde alojarte, te sorprenderemos. Esperamos verte pronto, hemos terminado la primera parte de la renovación, todo será más hermoso. Un abrazo.

10/10 Excellent

Pedro Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place to stay!
This is a Great place to stay in Florence! Great hostess!!! Close to the city center (Walking Distance) plus, there is a tram stop right out their door!
Séjour de 3 nuits en juillet 2019
Réponse de Greta. le 16 juil. 2019
Dear JAvier, We loved having you in our B&B as a guest. It is such a pleasure to read that you had such a good stay and apreciated our position and our passion in doing this beautiful job. As we informed you , we are going to make the Sogigorno Madrid even better for our guests in the near future and we hope to have you in Florence again so that you can experience every change first hand. Thank you for choosing us.

8/10 Bien

Natalia, México

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Muy buena atención. Queda cerca del tranvía. Establecimiento limpio. El edificio y los muebles son antiguos.
Séjour de 3 nuits en juin 2019
Réponse de Greta le 20 juin 2019
Querida Natalia, Gracias por elegir el Soggiorno Madrid para su estadía en Florencia y por haber dedicado parte de su tiempo a escribir esta reseña. La proximidad al tranvía que conecta nuestro B&B en pocos minutos con la estación de Santa Maria Novella y el aeropuerto de Peretola (Amerigo Vespucci) es uno de nuestros puntos fuertes. Muy pronto el Madrid cambiará de cara, con una restauración total que irá y hará de su estancia agradable una estancia inolvidable. Esperamos tenerte nuevamente como nuestros invitados. Saludos cordiales

10/10 Excellent

alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Greta. le 20 juin 2019
Dear Alberto , Thank you very much for staying with us and appreciating our efforts in giving such a pleasant stay. We look forward in having you as our guests. Best Regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close proximity to a bus station and some shops around
Séjour de 3 nuits en octobre 2018
Réponse de Francesco le 27 oct. 2018
Many thanks for your rateing.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel posto, bella gente molto confortevole. I letti sono comodissimi.
Séjour de 1 nuit en octobre 2018
Réponse de francesco le 11 oct. 2018
Molte grazie per il suo commento e speriamo di averla nuovamente come gradito ospite.

8/10 Bien

KING LUN A

Quality of service
Séjour de 2 nuits en septembre 2018
Réponse de France le 9 sept. 2018
Many thanks for your stay.

8/10 Bien

cookbock

Les points forts : Propreté, personnel et service, confort de la chambre
Preiswertes saubere gute Unterkunft Innenstadt zu Fuß erreichbar Parkmöglichkeiten in der Nähe
Séjour de 2 nuits en mai 2018
Réponse de soggiorno.madrid.firenze le 15 mai 2018
Molte grazie per aver soggiornato presso la nostra struttura sperando di avervi nuovamente come graditi ospiti. Cordiali saluti

10/10 Excellent

Grigoriy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good home style hotel
Very nice hotel. Extremely good host. Very clean.Lokated in the old Florence building on the first floor. Home style place. No far from the city center, however, the street repairing close to the hotel makes it inconvenient to reach hotel when you are there first time. After that it is no problems.
Séjour de 4 nuits en septembre 2017
Many thanks for your stay. We hope to have you again as nice guests. Kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2017
Thank you very much for your stay and also for your nice comment. We hope to see you again. Kind regards from Francesco / Soggiorno Madrid

10/10 Excellent

Enzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2017
Thank you very much for your stay and also for your nice comment. We hope to see you again. Kind regards from Francesco / Soggiorno Madrid

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2017
Thank you very much for your stay and also for your nice comment. We hope to see you again. Kind regards from Francesco / Soggiorno Madrid

2/10 Horrible

Manuel Andres

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No está bien ubicado. El hotel es viejo. Las habitaciones son feas.