Avis sur Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
Highway A1, Mountain Spring, Falmouth, Trelawny
Avis
7,8
Bien
8,8/10
Propreté
8,0/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
11 févr. 2019
Séjour de 7 nuits en février 2019
Réponse de Royalton Blue Waters le 1 avr. 2019
Dear Value guest,
Thank you for taking the time to write a review. We are very happy that you had a wonderful time and we look forward to welcoming you again.
Regards
10/10 Excellent
Kasia
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kasia
Séjour de 3 nuits en mai 2024
8/10 Bien
DNIQUA
Voyage en groupe
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DNIQUA
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Danny Earl Miller
22 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Danny Earl Miller
Séjour de 4 nuits en mai 2024
8/10 Bien
Angelica Grace
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelica Grace
Séjour de 5 nuits en mai 2024
10/10 Excellent
Khorey
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khorey
Séjour de 2 nuits en mai 2024
Réponse de Management Team. le 20 mai 2024
Dear Khorey,Thank you for your review! We're thrilled to hear that you enjoyed the beautiful scenery and that our staff made your experience amazing. Providing excellent service and creating memorable moments for our guests are our top priorities. We appreciate your kind words and look forward to welcoming you back for another wonderful stay!Best Wishes,
6/10 Satisfaisant
Crystal
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crystal
Séjour de 5 nuits en mai 2024
Réponse de Management Team. le 20 mai 2024
Dear Crystal,Thank you for sharing your feedback with us. While we're glad to hear that you found our property beautiful and enjoyed your room, we apologize for the disappointment with the drinks and buffet food. Your comments are valuable to us, and we will share them with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back to Royalton for another stay in the future.Best Wishes,
10/10 Excellent
Allicia
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allicia
Séjour de 5 nuits en mai 2024
Réponse de Management Team. le 20 mai 2024
Dear Allicia,Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff and that you found their service outstanding. Providing top-notch service is our priority, and we're delighted that we exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Best Wishes,
2/10 Horrible
Molly
11 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Molly
Séjour de 5 nuits en mai 2024
Réponse de Management Team. le 20 mai 2024
Dear Molly,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what aspects of your stay could have been improved. Best Wishes,
10/10 Excellent
Opal
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Opal
Séjour de 1 nuit en mai 2024
Réponse de Management Team. le 9 mai 2024
Dear Opal,Thank you for taking the time to share your feedback about your recent stay at Royalton Blue Waters. We are pleased to hear that you found our servers to be attentive and kind; providing exceptional service is a top priority for us.We appreciate your constructive feedback regarding the layout of the bathrooms. Your concern about hygiene and preventing the spread of bacteria is important to us, and we will review our facilities to see how we can improve in this area. Your feedback helps us identify areas where we can enhance the guest experience, and we thank you for bringing this matter to our attention.We value your patronage and hope that despite this concern, you were able to enjoy the rest of your stay with us. Warm regards,
2/10 Horrible
Darren
Voyage en groupe
8 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Darren
Séjour de 3 nuits en mai 2024
Réponse de Management Team. le 9 mai 2024
Hello Darren,Thank you for sharing your feedback about your recent experience at Royalton Blue Waters. We deeply regret to hear about the challenges you encountered during your stay and apologize for any inconvenience or frustration you experienced.It is unacceptable that you were placed in room styles that did not match your reservation and that you felt stuck due to overbooking. We understand the importance of honoring our guests' reservations and providing them with the accommodations they expect. Your comments regarding our management team are concerning, and we will address this issue promptly to ensure that all of our guests receive the level of service and professionalism they deserve.We appreciate your recognition of Berry, the bartender, and we are delighted to hear that he made a positive impression on your stay. Providing exceptional service is our priority, and we will commend Berry for his outstanding hospitality.Your feedback is invaluable to us as we continually strive to improve our services and guest experiences. We apologize that your stay did not meet your expectations and that you have decided not to stay at any Royalton property in the future.Warm regards,
4/10 Médiocre
Michael, Wheeling
Voyage en famille
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Michael
Séjour de 4 nuits en avril 2024
Réponse de Management Team. le 9 mai 2024
Dear Michael,Thank you for sharing your feedback regarding your recent stay at Royalton Blue Waters. We sincerely apologize for the disappointing experience you had with our service and the challenges you encountered during your visit.It is disheartening to learn that you found the majority of our staff to be lacking in professionalism and some to be outright rude. Providing exceptional service is a cornerstone of our values, and we regret that we did not meet your expectations in this regard. Your feedback underscores the importance of ongoing training and management oversight, and we will address these areas to ensure that all of our team members are delivering the high level of service that we strive for.We are deeply concerned to hear about the incident you overheard regarding cash being stolen from guests' rooms. Please know that the safety and security of our guests and their belongings are of utmost importance to us. We take such matters very seriously and have initiated a thorough investigation into the situation to ensure that appropriate measures are taken to prevent any recurrence.Regarding the culinary experience booking delay and the quality of the food, we apologize for any inconvenience and disappointment you experienced. Your feedback will be shared with our culinary team and management for review and improvement.We are glad to hear that you enjoyed the property's amenities and beach location despite the challenges you encountered. We hope that you will give us another opportunity to exceed your expectations in the future and provide you with the exceptional experience that you deserve.Warm regards,
10/10 Excellent
Vivian
4 mai 2024
Les points forts : Équipements
Vivian
Séjour de 3 nuits en avril 2024
Réponse de Management Team. le 7 mai 2024
Dear Vivian,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,
6/10 Satisfaisant
Tasha
Voyage en famille avec de jeunes enfants
3 mai 2024
Tasha
Séjour de 5 nuits en avril 2024
Réponse de Management Team. le 9 mai 2024
Dear Tasha,We sincerely appreciate you taking the time to provide feedback on your recent experience at Royalton Blue Waters. We are delighted to hear that you received exceptional service from some of our wait staff members. Providing courteous and attentive service is a top priority for us, and we are pleased to hear that we succeeded in this regard.Regarding your experience with the Diamond Club upgrade, we apologize for any confusion or disappointment you may have experienced. The Diamond Club is designed to provide additional amenities and privileges to enhance our guests' stay, and we regret that you did not feel these were adequately provided during your visit. Your feedback is valuable, and we will review our processes to ensure that the benefits of the Diamond Club are clearly communicated and consistently delivered to all guests who opt for this upgrade.Regarding your observation about employee behavior, we take allegations of discrimination very seriously. We strive to create an inclusive and welcoming environment for all of our guests, regardless of race, ethnicity, or membership status. We are deeply concerned to hear that you felt any employees were not treating all guests with the same level of respect and kindness. Rest assured, we will investigate this matter thoroughly and take appropriate action to address any issues identified.Your feedback is instrumental in helping us improve our services and ensure that all of our guests have a positive and enjoyable experience at Royalton Blue Waters. We apologize for any shortcomings you experienced during your stay and thank you for bringing them to our attention. If you have any further concerns or would like to provide additional feedback, please do not hesitate to contact us directly.Warm regards,
10/10 Excellent
Michael
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Management Team. le 7 mai 2024
Dear Michael,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,
6/10 Satisfaisant
Brielle
Voyage en famille
1 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brielle
Séjour de 3 nuits en avril 2024
Réponse de Management Team. le 1 mai 2024
Dear Brielle,Thank you for allowing us to host you and for leaving your feedback.Your feedback is invaluable to us, and we're committed to ensuring a seamless experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.Best Wishes,
10/10 Excellent
Jose
1 mai 2024
Jose
Séjour de 4 nuits en avril 2024
Réponse de Management Team. le 22 mai 2024
Hello Jose,Thank you for allowing us to host you and for leaving your feedback.We look forward to seeing you again soon.Best,
10/10 Excellent
Craig
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 5 nuits en avril 2024
Réponse de Management Team. le 1 mai 2024
Dear Craig,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our great beach and dining options. Your comments about the lazy river's water pressure are duly noted, and we'll certainly look into ways to enhance this aspect of the experience. We're constantly striving to improve, and your input helps us in our efforts to provide the best possible stay for our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable visit in the future. Thank you for choosing to stay with us!Best Wishes,
6/10 Satisfaisant
Amber
Voyage en famille
1 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amber
Séjour de 5 nuits en avril 2024
Réponse de Management Team. le 1 mai 2024
Dear Amber,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and most of our staff amazing. However, we're deeply concerned about the issue you've raised regarding the safety of guests' belongings. Please accept our sincere apologies for any inconvenience this may have caused you. Your comfort and security are our top priorities, and we're committed to providing a safe and enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back for a more seamless stay in the future.Best Wishes,
8/10 Bien
Giuseppe
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giuseppe
Séjour de 5 nuits en avril 2024
Réponse de Management Team. le 1 mai 2024
Dear Giuseppe,Thank you for sharing your feedback with us. We're pleased to hear that you found our property enjoyable and experienced friendly service from our staff. Your comments regarding the food are duly noted, and we appreciate your honesty. We're continuously working to enhance our dining offerings and ensure they meet the expectations of all our guests. Your input is invaluable to us, and we hope to have the opportunity to provide you with an even more satisfying culinary experience on your next visit. Thank you for choosing to stay with us.Best Wishes,Management Team.
10/10 Excellent
JULIE-ANN
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JULIE-ANN
Réponse de Management Team. le 30 avr. 2024
Dear Julie-Ann,It's wonderful to hear that you and your daughter had such a fantastic time during your stay at the resort! Staying in one of the Diamond Club swim outs sounds like a luxurious experience, and it's great to know that Leo and Michael provided exceptional service as your butlers.We're thrilled that you enjoyed the delicious food and drinks, and it's fantastic to hear that the staff you encountered were all great. Thank you for sharing your positive experience, and we look forward to welcoming you back for another amazing stay in the near future! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Best Wishes,
8/10 Bien
Akira
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Akira
Séjour de 5 nuits en avril 2024
Réponse de Management Team le 29 avr. 2024
Dear Akira,We're thrilled to hear that you had an amazing experience overall and enjoyed the views, atmosphere, and comfort during your stay! Your feedback regarding the food is valuable to us, and we'll certainly take it into consideration as we strive to enhance our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! Best Wishes,
4/10 Médiocre
Vanessa
25 avr. 2024
Vanessa
Séjour de 4 nuits en avril 2024
Réponse de Management Team. le 20 mai 2024
Dear Vanessa,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what aspects of your stay could have been improved. Best Wishes,
8/10 Bien
Melody, Rochester
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melody
Séjour de 3 nuits en avril 2024
Réponse de Management Team le 29 avr. 2024
Dear Melody, We're delighted to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed the excellent food, found the property beautiful, and encountered friendly employees throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Wishes,
8/10 Bien
alexia
Voyage en famille avec de jeunes enfants, Voyage en famille
21 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
alexia
Séjour de 4 nuits en avril 2024
Réponse de Management Team le 22 avr. 2024
Dear Alexia,Thank you for sharing your feedback with us. We're glad to hear that overall, your experience at our resort was enjoyable. However, we apologize for any inconvenience you experienced with the service to your room. Providing efficient and timely service is important to us, and we regret any lapses that occurred during your stay. Your comments will be addressed with our team to ensure that we consistently meet the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Wishes,
6/10 Satisfaisant
Barbara
Voyage en famille
21 avr. 2024
Les points forts : Propreté
Barbara
Séjour de 4 nuits en avril 2024
Réponse de Management Team le 22 avr. 2024
Hello Barbara,We appreciate your feedback regarding your recent experience at our resort. While we're glad to hear that you found our staff to be friendly and helpful, we're sorry to learn that the food choices did not meet your expectations and that you found the dining room tables to be in poor condition. Providing a variety of high-quality dining options is important to us, and we regret any disappointment caused by our offerings. Additionally, we'll address the condition of the dining room tables to ensure that they meet our standards of quality. Your comments are valuable to us, and we'll use them to make improvements for the benefit of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Wishes,
10/10 Excellent
Abram
Voyage en famille avec de jeunes enfants
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abram
Séjour de 4 nuits en avril 2024
Réponse de Management Team le 17 avr. 2024
Dear Abram,Thank you for your positive review! It sounds like you had a wonderful experience at the resort. If you have any questions or need further assistance, feel free to reach out. We're here to help!Best Wishes,Management Team.
10/10 Excellent
Asya
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asya
Séjour de 3 nuits en avril 2024
Réponse de Management Team le 17 avr. 2024
Dear Asya,It's fantastic to hear that you had such a wonderful experience at Royalton Blue Waters! Thank you for taking the time to share your positive feedback. We're thrilled that you found the resort beautiful, enjoyed the friendly and helpful staff, and appreciated the delicious food.Rayanna, Alex, Tayshawna, Kelly Ann, Cover, Kadija, Sherika, and Trevoy will be delighted to receive your special shout-outs. They work hard to ensure our guests have an amazing time, and it's rewarding to see their efforts recognized.We're honored to have had the opportunity to host you, and we look forward to welcoming you back for another exceptional stay in the future. Until then, safe travels and best wishes!Best Wishes,
10/10 Excellent
Matthew
15 avr. 2024
Matthew
Séjour de 7 nuits en avril 2024
Réponse de Management Team le 17 avr. 2024
Dear Matthew,Thank you for sharing your review! If you have any specific feedback or questions about the resort, feel free to let us know. We're here to assist you!Best Wishes,
6/10 Satisfaisant
Shkelzen
Voyage en famille
15 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Shkelzen
Séjour de 7 nuits en avril 2024
Réponse de Management Team le 15 avr. 2024
Hello Shkelzen,Thank you for allowing us to host you and for leaving your feedback. We apologize for the slow and inattentive service you experienced at the buffet during your stay at Royalton Blue Waters. Providing efficient and attentive service is a priority for us, and we're sorry to hear that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that improvements are made to enhance the dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Wishes,
8/10 Bien
Stacey
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacey
Séjour de 5 nuits en avril 2024
Réponse de Management Team le 15 avr. 2024
Dear Stacey,We're delighted to hear that you found Royalton Blue Waters to be great for families and enjoyed the abundance of water options available! Providing a variety of activities for all ages is important to us, and we're glad you had plenty to choose from. We understand that food preferences can vary, and we're sorry to hear that you found it tricky during your stay. Your feedback is valuable, and we'll use it to continue improving our dining offerings. Thank you for sharing your experience, and we hope to welcome you and your family back for another wonderful stay in the future!Best,
10/10 Excellent
Alexander
Voyage en famille avec de jeunes enfants, Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Réponse de Management Team le 15 avr. 2024
Dear Alexander,Thank you for sharing your experience at Royalton Blue Waters! We're thrilled to hear that you enjoyed our beautiful location in a quiet area. It's wonderful to know that you had a blast with our pools and water slides – they're definitely a highlight for many of our guests! We appreciate your tip about being cautious on the red water slide and will ensure that safety remains a top priority. We look forward to welcoming you back for more fun and relaxation in the future!Best Wishes,
10/10 Excellent
Tassia
13 avr. 2024
Tassia
Séjour de 1 nuit en avril 2024
Réponse de Management Team. le 7 mai 2024
Dear Tassia,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,
10/10 Excellent
Quincy
Voyage en couple
12 avr. 2024
Les points forts : Équipements
Quincy
Séjour de 2 nuits en avril 2024
Réponse de Management Team le 15 avr. 2024
Dear Quincy,We're thrilled to hear that you had a great experience at Royalton Blue Waters! Thank you for highlighting the cleanliness, aesthetics, and food quality as aspects that contributed positively to your stay. Maintaining a high standard in these areas is a top priority for us, and we're glad that you found them to be exceptional. We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future!Best Wishes,
10/10 Excellent
Kristin
11 avr. 2024
Kristin
Séjour de 4 nuits en avril 2024
Réponse de Management Team. le 7 mai 2024
Dear Kristin,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,
10/10 Excellent
Kedecia
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kedecia
Séjour de 5 nuits en avril 2024
Réponse de Management Team le 11 avr. 2024
Hello Kedecia, Thank you for allowing us to host you and for leaving your feedback. We are happy to hear that you had a great time with us. We do look forward to seeing you again soon. Best Wishes,
6/10 Satisfaisant
Bonnie
8 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Bonnie
Séjour de 5 nuits en avril 2024
Réponse de Management Team le 11 avr. 2024
Dear Bonnie, Thank you for sharing your feedback with us. We're pleased to hear that you found our property to be very nice and that your room was clean. However, we're truly sorry to learn that you were disappointed with the food and service provided during your stay. Providing excellent service and delicious cuisine is a top priority for us, and we regret any inconvenience caused by falling short of your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our team to ensure that improvements are made. We appreciate your honest review and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Wishes,Management Team.
10/10 Excellent
vijaykumar
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vijaykumar
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 11 avr. 2024
Dear vijaykumar,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be smoke-free, quiet, and kid-friendly, providing a convenient option for professionals with the option for a one-night stay. We're thrilled that you enjoyed our sports areas, pools, and delicious food offerings. Your feedback regarding parking space is duly noted, and we'll explore ways to improve this aspect of our service. We're grateful for your kind words and are thrilled to have provided you with an excellent stay. We look forward to welcoming you back for another superb experience in the future!Best,
8/10 Bien
Berris
7 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Berris
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 11 avr. 2024
Dear Berris, Thank you for sharing your detailed review of your experience at our hotel. We're thrilled to hear that you loved the overall atmosphere, amenities, and variety of activities available at our property. However, we're truly sorry to learn about the issues you encountered with the front desk responsiveness and room service. Providing excellent customer service is a top priority for us, and we regret any inconvenience caused by the delayed response to your requests. Rest assured, we will address these concerns with our team to ensure that similar issues are not repeated in the future. We're grateful for your positive recognition of our bartenders, waitstaff, and food service team, and we'll be sure to pass along your kind words to them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even better experience in the future.Best,
6/10 Satisfaisant
John
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
John
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 11 avr. 2024
Dear John,We're glad to hear that you found our property beautiful and that you had a wonderful time overall. However, we're truly sorry to learn about the issues you experienced during your stay. We understand how important these amenities are for your comfort, and we apologize for any inconvenience caused by their absence. Your feedback is essential to us, and we'll address these concerns with our team to ensure that similar issues are promptly resolved in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Wishes,Management Team.
6/10 Satisfaisant
Micah
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Micah
Séjour de 3 nuits en avril 2024
Réponse de Management Team le 8 avr. 2024
Dear Micah,Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.We apologize for the issues you encountered with some areas, such as the clogged foot washing station and debris in the main pool. Maintaining cleanliness and functionality is important to us, and we will address these concerns with our team to ensure they are promptly resolved.We're sorry to hear that you found the food to be subpar and that you had an unsatisfactory experience. We will address this issue with our culinary team to ensure that proper protocols are followed to prevent similar incidents in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Wishes,
8/10 Bien
Vincent
2 avr. 2024
Vincent
Séjour de 6 nuits en mars 2024
Réponse de Management Team le 29 avr. 2024
Dear Vincent, Thank you for allowing us to host you and for leaving your feedback. We do look forward to seeing you again for another stay with us.Best,
10/10 Excellent
Premraj
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Premraj
Séjour de 2 nuits en mars 2024
Réponse de Management Team le 2 avr. 2024
Drar Premraj,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you again soon. Best Wishes,
8/10 Bien
Anthony Ramon
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony Ramon
Séjour de 7 nuits en mars 2024
Réponse de Management Team le 2 avr. 2024
Dear Anthony,Thank you for allowing us to host you and for leaving your feedback. We're thrilled to hear that you enjoyed the wide array of activities and dining options available at our resort, as well as the exceptional service provided by our Vibe activities team. Your feedback about the bar locations and service is valuable to us, and we will certainly take it into consideration as we strive to enhance the overall guest experience. We appreciate your suggestion for an additional bar/lounge area at the pool and will explore opportunities to improve this aspect of our resort. Thank you for highlighting our spacious and clean front lobby. We hope to welcome you back for another memorable stay in the future!Best Wishes,
4/10 Médiocre
OMKARANANDA
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
OMKARANANDA
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 27 mars 2024
Dear OMKARANANDA,Thank you for sharing your feedback regarding your recent stay at our property.We are delighted to hear that you enjoyed our facilities and activities, especially those catering to children. However, we sincerely apologize for any instances where you encountered less-than-positive attitudes from our staff.Please know that your comments have been shared with our team as we continuously strive to improve our service standards. We are pleased to hear that the staff at the Spa and Asian restaurant provided you with professional and courteous service, and we will be sure to pass along your commendations to them.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,
8/10 Bien
Kenya, Burlington
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenya
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 26 mars 2024
Dear Kenya,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,
10/10 Excellent
Tameka
25 mars 2024
Tameka
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 15 avr. 2024
Dear Tameka,Thank you for taking the time to leave a four-star review for Royalton Blue Waters! We appreciate your positive rating and are delighted to hear that you enjoyed your experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and look forward to welcoming you back for another enjoyable stay in the future!Best,
10/10 Excellent
Vishal
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vishal
Séjour de 6 nuits en mars 2024
Réponse de Management Team le 26 mars 2024
Dear Vishal,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,
6/10 Satisfaisant
Hakim
Voyage en famille
24 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hakim
Séjour de 3 nuits en mars 2024
Réponse de Management Team le 26 mars 2024
Dear Hakim,Thank you for taking the time to provide your feedback. We're glad to hear that you enjoyed the pool and beach areas, as well as the bar service. However, we apologize for the inconveniences you experienced during your stay. Your comments regarding transportation, accommodations for third-party bookings, and the condition of the hotel are concerning, and we will address them with our management team to ensure improvements are made. We're sorry to hear about the issues with broken fixtures, lighting, elevators, and cleanliness. Please rest assured that we take your feedback seriously, and we will work diligently to address these concerns. We appreciate your compliments regarding the room amenities, and we will also look into improving the efficiency of our room service. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Best Wishes,
10/10 Excellent
Veronique
23 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Veronique
Réponse de Management Team le 26 mars 2024
Dear Veronique,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,