Dear Mr. Kamal, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

Dear Mr. Philippe, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

Dear Mr. Roberto, Many thanks for taking your valuable time to post your review on Expedia.We are delighted to learn that you were satisfied with our facilities and services and truly enjoyed your stay with us. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to take care of you.Your feedback regarding the aging aspects of our property is genuinely appreciated. Rest assured, we take your observations seriously and are actively working on enhancing various aspects of our hotel, including refurbishments and updates to ensure a more comfortable and enjoyable experience for our guests.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

Dear Mr. Alexandre, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

Dear BERI, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

Dear Guest, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.Your feedback regarding the booking through our concierge service deeply concerns us. Our primary goal is to provide exceptional service, and your feedback is invaluable in identifying areas where we can improve. We take such allegations very seriously and assure you that we are thoroughly investigating the matter.We understand the importance of trust and transparency in our services and regret that your experience did not meet these standards. Please be assured that corrective measures are being implemented to address this issue promptly.Yours sincerely,

Dear Mr. Thibaut, Many thanks for taking your valuable time to post your review on Hotels.com following your stay at Shangri-La Dubai.We very much regret to hear about the service hiccups you experienced during your stay that caused you a discomfort and dissatisfaction. We would like to thank you for your recommendations and comments. Please rest assured that these have been shared with the respective Division Heads to review and tackle. It is through our guests' valuable feedback that we improve our guest experiences.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Your sincerely,

Dear Philippe,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,

Dear Amir,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,

Dear Louaiy,Many thanks for taking your valuable time to post your rating on Hotels.com following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

Dear Julie,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

Dear Mael,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. We appreciate your valuable feedback regarding bottled water in the pool area. Rest assured that such has been forwarded to the respective Division Head to tackle and review.Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

Dear Valerie,Thank you very much for patronizing Shangri-La Dubai and posting your valuable feedback on Expedia. We are delighted to learn that you had an excellent stay and were satisfied with our services during your visit. Thank you for recognizing the efforts of Seoudi for creating a memorable experience for you. Our people are our most prized assets, and it is through them that we are able to serve our guest with true Shangri-La Dubai hospitality straight from our hearts. I will be happy to share your compliments with him and in return, he will be delighted to be recognized in such a friendly manner. We thank you for your positive feedback and are looking forward to welcoming you back at Shangri-La Dubai in the near future.With best regards,Hakan OzelGeneral Manager

Dear Vasco,Many thanks for taking your valuable time to share your review on Expedia following your recent stay at Shangri-La Dubai.I am delighted to learn that you enjoyed our products and services during your visit, it was certainly our pleasure to be at your service. We thank you for your patronage and are looking forward to welcoming you back at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelGeneral Manager

Dear Alexander,Many thanks for your posting your review on Expedia following your recent stay at Shangri-La Dubai.We are delighted to learn that you had a great experience and were satisfied with our services. Thank you for your positive remarks, it was indeed our privilege to take care of you during your visit. We thank you for your patronage and are looking forward to welcoming you back at Shangri-La Dubai in the nearest future. With warm regards,Hakan OzelGeneral Manager

Dear Ines,Thank you for taking your precious time to share your great review on Expedia.We are delighted to read that you had an excellent experience during your stay, and it was our pleasure to be at your service. Thank you for positive remarks. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back at Shangri-La Dubai in the future. Best regards,Hakan OzelGeneral Manager

Dear Thomas, Thank you for taking your precious time to share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the best attention and comfort they deserve, we are very happy to note that you had a fantastic stay with us and enjoyed our services. Your generous thoughts on the breakfast and Shang Palace dining experiences are indeed rewarding. Thank you for your positive feedback, it was indeed our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Dubai in the not too distant future. With best regards, Hakan Ozel General Manager

Dear Sandra, Thank you for your patronage at Shangri-La Dubai and taking your precious time to share your experience on Expedia. We were very delighted to read that you were satisfied with the guest room comfort, the cleanliness, the breakfast service and found our location to your liking. Our aim at Shangri-La is to continuously provide the highest and uncompromising services to our guests straight from our hearts. It was indeed our pleasure to take care of you during your visit. We also have noted your feedback with regards to the spa experience. We will certainly discuss the matter at length with our division managers involved to tackle the points brought forward. Your comments are very much appreciated and will certainly assist us in our efforts to continuously enhance the quality of our product and offerings. We hope to welcome you back again at Shangri-La Dubai in the not too distant future so that we would have the chance to exceed your expectations and give you a great hotel experience that so many of our guests have grown so fond of. With best regards, Hakan Ozel General Manager

Dear Luc, Thank you very much for sharing your review on Expedia. We are delighted to read that you were happy about your hotel experience during your recent stay, it was our pleasure to take care of you. We are looking forward to welcome you back at Shangri-La Dubai in the future. Kind regards, Hakan Ozel General Manager

Dear Nathalie, Thank you for taking your precious time share your experience with us on Expedia. We are delighted to note that you enjoyed your stay with us, and it was our pleasure to be at your service. We are looking forward to welcoming you back at Shangri-La Dubai in the future. With best regards, Hakan Ozel General Manager

Dear Laetitia, Please accept our sincere thanks for your patronage at Shangri-La Dubai and taking your valuable time to post and share your review with us on Expedia. We are thrilled to read about your beautiful write up on our hotel’s excellent services and facilities, as well as that you found our hospitality attentive and were very satisfied with the overall experience. It is great that you enjoyed the incredible views of Burj Khalifa from the Level 42 terrace. Our aim is to continuously provide the highest and uncompromising services to our guests and our dedicated and highly motivated colleagues accommodate the needs of our valuable guests, such as yourself, with the utmost care, rendering the services straight from the heart. We thank you for all your compliments and are very much looking forward to your next return to Shangri-La Dubai in the not too distant future. With warm regards, Hakan Ozel General Manager

Dear Fabien, Thank you very much for your patronage at Shangri-La Dubai and for taking your precious time to post your review on Expedia. We are very happy to read that you enjoyed your time throughout your stay with us and were satisfied with your dining experience, health club facility, as well as our colleagues’ hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Thank you for your positive feedback, it will be my pleasure to share your compliments with the team. We are certainly looking forward to welcoming you back here at Shangri-La Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

Dear Jean-Yves, Please accept our sincere thanks for your patronage at Shangri-La Dubai and taking your valuable time to share your experience with us on Expedia. It is through comments such as yours that we are able to keep ourselves highly motivated to continue to delight our guests. We are delighted to learn that our facilities, amazing views and the location of the hotel being in the heart of the city were to your likings, and that you enjoyed our dining outlets during your visit. We aim to delight and provide all our guests with the highest standards of service and experience, and it was our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Dubai in the very near future. Sincerely yours, Hakan Ozel General Manager

Dear Hamza, Thank you for taking the time to share your feedback on Expedia following your stay. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience whilst staying with us. It was our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Dubai in the not too distant future With best regards, Hakan Ozel General Manager

Dear Janine, Thank you for taking your precious time to write and share your experience with us on Expedia. We appreciate your positive remarks following your recent stay at Shangri-La Dubai. We are happy to read you were satisfied with the overall services and the hotel’s proximity to nearby places. It was our pleasure to be at your service. We are very much looking forward to welcoming you back soon. With best regards, Hakan Ozel General Manager

Dear Sabrina, Thank you for sharing your great review on Expedia. We are delighted to learn that you enjoyed your stay and were satisfied with our services. Thank you for your compliments, it was indeed our pleasure to take care of you. We are looking forward to welcoming you back at Shangri-La Dubai in the near future. Kind regards, Hakan Ozel General Manager

Dear Guest, Thank you for taking your precious time to write and share your experience with us on Expedia. We are very much delighted to read that you had a pleasant stay with us during and were happy with all our hospitality and services. Thank you for your kind words, it was indeed our pleasure to take care of you. We look forward to having you with us again and warmly welcoming you back at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager

Dear Agnes, Thank you for taking your precious time to write and share your wonderful review on Expedia. We are delighted to hear that you find our hotel excellent when it comes to quality of our standards and that you appreciate our efforts on the precautionary measures taken against the pandemic. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests. We thank you for your patronage, it was our pleasure to be of service to you. We certainly look forward to welcoming you back again at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager

Dear Jean, Thank you for choosing to stay at Shangri-La Dubai and for sharing your feedback on Expedia. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. I am delighted to read you had an excellent stay, found our suites to your liking and enjoyed our services and facilities. Thank you for your compliments, it was indeed our privilege to be at your service. We cannot thank you enough for your very kind words and certainly look forward to welcoming you back at Shangri-La Dubai on your next visit. Yours sincerely, Hakan Ozel General Manager

Dear Raphael, Thank you for taking your precious time to write and share your experience with us on Expedia. We are very delighted to read that you had an amazing stay with and that we were able to make it a memorable experience. Thank you for your complements with regards to the proximity of the hotel and our colleagues’ exceptional service. It was indeed our pleasure to take care of you. We all look forward to having you with us again and look forward to warmly welcoming you back at Shangri-La Dubai. Yours sincerely, Hakan Ozel General Manager

Dear Claude, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai. We are happy to learn you enjoyed your time here and were satisfied with our excellent services. Thank you for your positive remarks, it was our privilege to take care of you. We thank you for your patronage and are looking forward to welcoming you back again soon. With best regards, Hakan Ozel General Manager

Dear Thomas, Thank you for taking your precious time to share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the best attention and comfort they deserve, we are very happy to note that you had a fantastic stay and enjoyed the friendly services rendered by our colleagues. Thank you for your positive remarks on our services and guest rooms comfort, it was indeed our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

Dear Jerome, Thank you very much for the feedback you have posted on Expedia and thank you for staying at Shangri-La Hotel, Dubai. We are delighted to learn that you were satisfied with your stay experience, and it was indeed our pleasure to be at your service. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

Dear Yasser, Thank you for taking your time to share your review on Expedia following your recent stay at Shangri-La Hotel, Dubai. We are delighted to learn that you enjoyed your stay with us and are very grateful for your kind remarks. Our heartfelt gratitude for your patronage and we are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With kind regards, Hakan Ozel, General Manager

Dear Guest, Thank you very much for taking the time to share your review on Expedia about your stay at Shangri-La Hotel, Dubai. We are delighted to read that you enjoyed the incredible services rendered by our fantastic colleagues during your visit. We aim to delight and provide all our guests with the highest standards of service and experience and it was our pleasure to take care of you. We thank you for your patronage and look forward to your next visit at Shangri-La Hotel, Dubai. With best regards, Hakan Ozel, General Manager

Dear Cedric, Thank you for taking your valuable time to share your honest review on Expedia. We very much regret the shortfalls occurred during your visit, above all the noise disturbance that caused you a discomfort. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you for your feedback, rest assured that all these points brought forward by you were addressed wiht division heads concerned to tackle further and ensure to avoid any similar occurrence of such flaws in the future. I do hope that you will give us another chance to be able to welcome you back at Shangri-La Hotel, Dubai so that we would exceed your expectations and redeem ourselves. Sincerely yours, Hakan Ozel General Manager

Dear Cyril, Many thanks for taking your time to post your experience on Expedia following your recent stay at Shangri-La Hotel, Dubai. We are delighted to read you had a pleasant stay and were very satisfied with our services. Thank you for your excellent remarks, it was our privilege to be at your service. We are grateful for your patronage and looking forward to welcoming you back at Shangri-La Hotel, Dubai soon. With best regards, Hakan Ozel General Manager

Dear Sophie, Thank you very much for taking the time to share your review on Expedia following your stay at Shangri-La Hotel, Dubai. We are delighted to read that you enjoyed the wonderful views of Burj Khalifa and were satisfied with our services and found the location of hotel convenient. We aim to delight and provide all our guests with the highest standards of service and experience and it was our pleasure to take care of you. We thank you for your patronage and look forward to your next visit at Shangri-La Hotel, Dubai. With best regards, Hakan Ozel General Manager

Dear Elodie, Thank you for the feedback you have posted on Expedia. We continuously strive to ensure to always delight our valuable guests such as yourself with our uncompromising quality of products and services. We are delighted to read that you had a great stay and enjoyed our hospitality. Thank you for all your compliments, it was our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

Dear Guest, Many thanks for taking your precious time to share your wonderful review on Expedia following your patronage at Shangri-La Hotel, Dubai. First and foremost, belated happy birthday to you from your Shangri-La Family, we wish you a lifetime happiness and success! We are happy to note you spent an amazing 2nights with us with the room having incredible views throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience and it was indeed our pleasure to take care of you on your special occasion. Our heartfelt gratitude for your kind words and we look forward to your next visit at Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel General Manager

Dear Christian, Thank you for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to post your review on Expedia. We are pleased to read that you had an excellent stay with us, thank you for your positive feedback. It was our privilege to be at your service. We are certainly looking forward to welcoming you back soon again at Shangri-La Hotel, Dubai. With best regards, Hakan Ozel General Manager

Dear Guest, Thank you for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to share your review on Expedia. We are delighted to read you had a great experience at our hotel and that our facilities, the location and our hospitality services were to your liking during your visit. We have also noted your various feedback on the areas highlighted and have discussed at length with the Division Heads concerned. We are always working to improve our services and your input is indeed very valued. Thank you again for your valuable feedback, we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel General Manager

Dear Alexandre, Thank you for taking your precious time to write a revie won Expedia. We are happy to note that you enjoyed our hospitality and services, our buffet and rooms comfort with its facilities were to your liking during your visit. Thank you for your comments on the areas of improvement, we have noted your comments and will certainly look at way to tackle them. Guest feedback is important to us and your input is indeed valued. We are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With kind regards, Hakan Ozel General Manager

Thank you for taking your precious time to share your experience on your recent stay at Shangri-La Hotel, Dubai on Expedia. We are delighted to learn that you enjoyed your stay with us and are very grateful for your kind remarks. Our heartfelt gratitude for your patronage and we are looking forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Hakan Ozel General Manager

Dear Guest, Many thanks for taking your precious time to write post your review on Expedia following your patronage at Shangri-La Hotel, Dubai. We were delighted to note you were satisfied with your overall experience during your visit. Thank you for your kind remarks, it was our pleasure to be at your service. We are very much looking forward to welcoming you back at Shangri-La Hotel, Dubai soon. With best regards, Hakan Ozel General Manager

Dear Guest, Thank you very much for your stay at Shangri-La Hotel, Dubai and taking your time to share your review on Expedia. We are pleased to learn you were satisfied with our hospitality and services. Your comments on the breakfast spread has been noted very well and share with our Culinary team to tackle further. Guest feedback is important to us and your input is indeed valued. We thank you for your patronage and looking forward to welcoming you back again in the near future. With best regards, Hakan Ozel General Manager

Dear Imane, Thank you for taking your precious time to write and share your experience with us on Expedia. We appreciate your positive remarks following your recent stay at Shangri-La Hotel Dubai. We are happy to read you found out location very convenient and were satisfied with our hospitality. It was our pleasure to be at your service. We are very much looking forward to welcoming you back soon. With best regards, Hakan Ozel General Manager

Dear Carolle, Thank you very much for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to post your review on Expedia. We are saddened to note that we fell short in reaching your expectations during your visit. We would grateful receiving further details of your concerns on your overall experience in order to discuss the points with division heads involved and tackle further. Guest feedback is important to us and your input would be indeed valued. I do hope that we will be able to welcome you back at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. Yours sincerely, Hakan Ozel General Manager

Dear Natacha, Thank you for taking your precious time to share your experience on Expedia including the the wonderful photos of our hotel. We are happy to learn that you had a pleasant stay and were satisfied with our services. It was our pleasure to take care of you. We are looking forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Hakan Ozel General Manager