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Avis sur Palette Royal Reflections Hotel and Spa Dubai

4 out of 5
Palette Royal Reflections Hotel and Spa Dubai
Al Jadaf - 1, BurDubai, Dubai

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 34 avis sur 160." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 160." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 160." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 160." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 160." "

7,2/10

Propreté

7,0/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Guillaume, Paris

Voyage en groupe
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
Séjour de 1 nuit en janvier 2020
Réponse de Management le 5 févr. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 Bien

OumQ

Les points forts : Confort de la chambre
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
Séjour de 19 nuits en mai 2018
Réponse de The Management le 5 juil. 2018
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
déçue , je m'attendais à mieux
J'attendais beaucoup de cet hotel vu les commentaires que j'ai pu lire avant de réserver.

4/10 Médiocre

Naima, france

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pour une nuit sa passe sinon non
Moyen, rien autour, service menage, wifi mediocre , chambre agreable , il faut avoir une voiture pour ce deplacer

10/10 Excellent

Raja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pour plus tard...
Hotel isolé dans un quartier en pleine construction, donc pas très agréable. Attention, l'hotel est très récent, très peu de taxi savent vous y emmener (même si au final c'est très facile d'accès. Réserver un taxi avant de quitter l'hotel car pas de taxi locaux ou de l'hotel dans les environs) à disposition. Chambre petite mais convenable avec un effort de décoration. Balcon agrable même si la vue sur les chantier n'a rien d'agréable .Bonne literie. Salle de bain quelconque. Petit dej et restaurant non resté, on a envie d'aller dans un quartier animé... Piscine petite sur le toit mais je l'avais pour moi tout seul. Tarif très attactif au moment de ma résa (ouverture?)

6/10 Satisfaisant

Ahmed

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

4/10 Médiocre

Ryan

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
Séjour de 2 nuits en novembre 2021

2/10 Horrible

Nasser Saeed

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It wasn't up to the expectations
Séjour de 5 nuits en août 2021

8/10 Bien

Abderezak

Séjour de 11 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
Séjour de 1 nuit en juillet 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
Séjour de 2 nuits en décembre 2020

8/10 Bien

catherine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2020

8/10 Bien

Ibtisam

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2020

8/10 Bien

Dave, Bolton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
Séjour de 1 nuit en février 2020
Réponse de The Management. le 22 févr. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 Bien

Saeed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Management le 5 févr. 2020
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019

8/10 Bien

Nawal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Farah Latiff le 22 juil. 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 Bien

Lalaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de The Management. le 22 juil. 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
Séjour de 4 nuits en avril 2019
Réponse de Management le 8 mai 2019
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

ASHRAF

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
هادى وجميل
Séjour de 3 nuits en avril 2019

10/10 Excellent

majid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
الاستجمام و الراحه
كانت الاقامه جدا رائعه
Séjour de 2 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
Séjour de 5 nuits en mars 2019
Réponse de The Management. le 3 avr. 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 Horrible

Moe, Canada

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
Séjour de 7 nuits en mars 2019
Réponse de The Management le 3 avr. 2019
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Saeed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Management le 13 mars 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2019
Réponse de The Management le 13 janv. 2019
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Improved a lot, friendly and fast responsing staff makes the stay amazing
Séjour de 4 nuits en décembre 2018
Réponse de Management le 19 déc. 2018
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
Séjour de 2 nuits en décembre 2018
Réponse de The Management le 12 déc. 2018
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 Satisfaisant

Waleed

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en novembre 2018
Réponse de The Management le 5 déc. 2018
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
Séjour de 4 nuits en novembre 2018
Réponse de The Management. le 5 déc. 2018
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 Bien

Taan, Dubai

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Its not bad in general, very friendly staff, good location in the heart of dubai
Séjour de 3 nuits en novembre 2018
Réponse de Management le 28 nov. 2018
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 Excellent

قط, Japan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
Séjour de 2 nuits en novembre 2018
Réponse de Management le 22 nov. 2018
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 Bien

Taan, Dubai

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
Séjour de 1 nuit en novembre 2018
Réponse de Management le 22 nov. 2018
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 Bien

Taan, Dubai

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
Séjour de 2 nuits en novembre 2018
Réponse de Management le 22 nov. 2018
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 Bien

Ryan

Les points forts : Personnel et service et confort de la chambre
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
Séjour de 2 nuits en octobre 2018
Réponse de Management le 15 nov. 2018
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 Bien

Mohammad, UAE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rate used to be good before november, affordable and good for short time stay
Séjour de 2 nuits en septembre 2018
Réponse de Management le 15 nov. 2018
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2018
Réponse de Management le 7 nov. 2018
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
Séjour de 4 nuits en octobre 2018
Réponse de The Management le 17 oct. 2018
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 Excellent

Sirwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2018
Réponse de The Management le 3 oct. 2018
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay, nice hotel and staff Friendly and clean
Séjour de 3 nuits en septembre 2018
Réponse de The Management le 9 sept. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 Excellent

Rashid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
فندق بصراحه من الاخر وايد حلو
رائعته جدا
Séjour de 1 nuit en août 2018
Réponse de The Management le 9 sept. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 Médiocre

Lavinia

Les points faibles : Confort de la chambre
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
Séjour de 1 nuit en août 2018
Réponse de The Management le 16 août 2018
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bad experience
Séjour de 2 nuits en juillet 2018
Réponse de The Management le 9 août 2018
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 Satisfaisant

T, Tajikistan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
Séjour de 1 nuit en juillet 2018
Réponse de The Management le 25 juil. 2018
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
Séjour de 2 nuits en juillet 2018
Réponse de The Management le 12 juil. 2018
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Bien

Farzia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
Réponse de The Management le 13 mai 2018
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

ALI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de The Management le 13 mai 2018
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 Excellent

ALI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de The Management le 13 mai 2018
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.