Dear Karim, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities were to your satisfaction. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear FRANCOIS, We very much appreciate your comment on your overall experience with us. Rest assured we have taken note of your feedback regarding your check in experience and have shared it with the respective team in our efforts to better improve our overall services. We look forward to welcoming you again in the near future. Stay Safe! Best Regards, Anoop Dhondoo Cluster General Manager

Dear FRANCOIS, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities were to your satisfaction. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear CORINNE, We very much appreciate your feedback regarding your overall experience. Rest assured we have taken note of your comment regarding our team and have shared it with them in our efforts to better improve our overall services. We look forward to welcoming you again in the near future. Stay Safe! Best Regards, Anoop Dhondoo Cluster General Manager

Dear Amar, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear Jean Paul , It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear Laurent , Thank you for taking the time to inform us about your experience at Novotel World Trade Centre and we very much appreciate your constructive comments regarding certain aspects of your stay. Please accept our sincerest apologies for any inconvenience we may have caused you. Rest assured your comments have been shared with the management team in our efforts to better improve on our overall services. We are looking forward to welcoming you again to the hotel in the near future. Sincerely, Mohsin Yaqoob Hotel Manager

Dear Valued Guest, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear Valued Guest, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. Providing quality services to our guests is one of our key priorities and although it is not pleasant to hear that we did not fully meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement. On behalf of the hotel management team, I would like to offer my sincerest apologies for any inconveniences caused during your stay with us. Rest assured, your feedback has been well noted and has been addressed with the relevant Head of Departments for their immediate attention in our effort to better improve on our overall services. Once again, thank you for sharing your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. It is our hope your encounter will not deter you from staying with us again in the near future. Sincerely yours, Mohsin Yaqoob Hotel Manager

Dear Valued Guest, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's convenient location and facilities have met your expectations. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Dear Najib, It is a pleasure to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Dear lyes, It's a delight to know that you had an excellent stay with us and we very much appreciate your positive feedback. Thank you very much for sharing your experience and we look forward to the pleasure of welcoming you again soon. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, We are happy to know that you have enjoyed your stay with us and we truly appreciate your satisfactory rating and comment on the hotel as well as on your overall experience. Thank you for sharing a review and we look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, Thank you very much for taking the time to share your experience during your stay with us. We are glad to know that overall you had a fair stay and greatly appreciate your feedback on the pool and room. Our guest observation is important to us and we have taken note of your valuable comment concerning the breakfast variety as this helps us to know the areas requiring immediate attention. Once again, thank you for your constructive comments and we hope to have the pleasure of welcoming you again in the near future. Warm Regards, Frederic Gitzner Cluster General Manager

Dear Valued Guest, We are happy to know that you have enjoyed your stay with us we truly appreciate your satisfactory rating on the hotel as well as on your overall experience. Thank you for sharing a review and we look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, Thank you very much for your satisfactory rating and we a pleased to know you have enjoyed your stay with us. We look forward to welcoming you back again to Novotel World Trade Centre in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, Thank you for taking the time to write us a review following your stay at the Novotel World Trade Centre. It is a pleasure to learn that you had a pleasant stay with us and the hotel's services and facilities have met your expectations. Our guest observation is important to us and your valuable feedback about the valet service is well noted. Your comment has been shared with the entire team, as it helps us identify the areas requiring attention. Once again, thank you for sharing your experience and we look forward to the opportunity of welcoming you back again in the near future. Warm Regards, Frederic Gitzner Cluster General Manager

Dear Valued Guest, We would like to thank you for taking the time to comments concerning your stay at the Novotel World Trade Centre. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short in meeting your expectations. On behalf of the Hotel Team, I would like to apologize for any inconvenience we may have caused you. The services we provide play an essential role in making our guests visit memorable and we can assure you that this level of service is not indicative to the standards we aspire to offer. We have taken note of the concerns highlighted on your review, and rest assured the relevant managers have been addressed for necessary corrective actions and provide the retraining to our team. Our guest observations are paramount to us. We appreciate you sharing your experience and we would like to assure you that anything brought to our notice is treated with utmost care and attention it deserves. We hope to have the pleasure of welcoming you again at our property in the future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Sam, We are glad to know that the overall experience of your stay met your satisfaction and greatly appreciate your positive comments about our service, the hotel facilities, and location. Thank you for staying at the Novotel World Trade Centre and we look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, Thank you very much for giving our hotel a satisfactory rating and we are glad to know that you had a pleasant stay with us. We look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Fabien, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We strive to provide a memorable experience for every guest and it is a pleasure to hear that we have achieved it during your stay at the hotel. Your wonderful feedback will be shared with the entire Team. We look forward to welcoming you back in the near future. Warm Regards, Frederic Gitzner Cluster General Manager

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. It is always a pleasure to receive positive feedback and we are happy to read that overall you were pleased with your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back to our property in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Laura, Thank you for taking the time to inform us about your experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay; please rest assured the appropriate measures will be taken to address the issue and prevent future occurrence. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you on your next stay with us. Sincerely, Frederic Gitzner Cluster General Manager

Dear Bruno, Thank you for taking the time to share your feedback and I was pleased to read that you were pleased with your recent visit to our hotel, especially with the hospitality of our team. We very much appreciate your great review and looking forward to welcome you back again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, It is truly a pleasure to read your review and we are glad to learn you enjoyed your stay with us. We are also glad to know you were pleased with convenient location of the hotel. Thank you for sharing your experience and we look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Lea, Thank you very much for your review of our hotel. We are glad to hear you enjoyed your stay with us and we truly appreciate your feedback on the hotel's location, the service provide by our team and the breakfast selection in Entre Nous. We look forward to welcoming you again in the near future. Sincerely, Frederic Gitzner Cluster General Manager

Dear Valued Guest, Greetings from Dubai! Thank you very much for the great review of our hotel and we are glad to learn that you enjoyed your stay with us. We look forward to welcoming you again at the Novotel World Trade Centre in the near future. Sincerely, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre and Ibis One Central Dubai

Dear Ms. Fatima, Thank you for taking the time to share your comments concerning your stay with us. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay. We are sorry that your experience did not meet your expectations and would like to offer our sincerest apologies for any inconvenience we may have caused. The services we provide played an essential role in making our guests’ visit memorable and kindly note that this is not indicative of the standards we aspire to offer. We have noted your feedback on the areas mentioned and the department heads have been informed and measures have been taken in order to improve the quality of our services. Our guest observations are paramount to us and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. Once again, we appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you in the future. Sincerely, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre and Ibis One Central Dubai

Dear Valued Guest, We very much appreciate your comments about your stay at the Novotel World Trade Centre. It is a pleasure to learn that the overall you had a pleasant stay and you found our location to be convenient. Thank you for sharing your experience and we look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre and Ibis One Central Dubai

Dear Valued Guest, Thank you for taking the time to inform us about your experience at Novotel World Trade Centre. On behalf of the Hotel Team, I would like to apologize for the fact that your expectations were not met and for the inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and kindly note that this is not indicative of the standards we aspire to offer. The concerned Department Heads have been informed and measures have been taken in order to avoid similar situation in future. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you on your next stay with us. Sincerely, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre and Ibis One Central Dubai

Dear Valued Guest, Greetings from Dubai! Thank you very much for the great review of our hotel and we are glad to know that you enjoyed your stay and you were satisfied with our services. We hope to see you again soon at Novotel World Trade Centre. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Dear Valued Guest, Greetings from Dubai! Thank you so much for your review of our hotel and we are happy to hear you enjoyed your stay with us. We look forward to welcoming you again at Novotel World Trade Centre in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Dear Valued Guest, Thank you for taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will share your feedback with the Team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Dear Valued Guest, We very much appreciate your review about your recent stay with us. It is a pleasure to know that you a had pleasant stay and enjoyed your visit at our hotel. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Greetings from Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us. We very much appreciate your positive comments regarding your recent stay at Novotel Dubai World Trade Centre. I have shared your comments with the Team, so that they are aware of their contribution in meeting your expectations. Positive feedback from satisfied clients is our greatest reward, thank you once again! We look forward to welcoming you at Novotel World Trade Centre in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Greetings from Novotel World Trade Centre Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us. Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Dear Mr. Olivier, Greetings from Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us. We very much appreciate your positive comments regarding your recent stay at Novotel Dubai World Trade Centre. I have shared your comments with the Team, so that they are aware of their contribution in meeting your expectations. Positive feedback from satisfied clients is our greatest reward, thank you once again! We look forward to welcoming you at Novotel World Trade Centre in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Greetings from Dubai! I would like to thank you for taking the time to share your comments concerning your stay with us. We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre. I have shared your comments with the Team, so that they are aware of the areas requiring their attention. We look forward to welcoming you at Novotel World Trade Centre in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Greetings from Dubai! We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. It is always a pleasure to receive positive feedback, I will share your comments with the Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Frederic Gitzner Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central