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Avis sur Novotel Suites Mall Avenue Dubai

3 out of 5
Novotel Suites Mall Avenue Dubai
2A Street, Dubai

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 378 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 434 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1000." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

hans

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hôtel avec toutes les commodités nécessaires pour un court séjour
Séjour de 2 nuits en octobre 2023
Réponse de Sincerely, Ghaith Dalati Hotel Manager le 20 janv. 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Fatima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Sincerely, Ghaith Dalati Hotel Manager le 20 janv. 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Safy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel est très propre et le Room service est excellent. Le personnel est accueillant et disponible. Le petit déjeuner est très bien avec beaucoup de choix. Seule chose a déplorer : le robinet de la toilette qui coule au sol et que j'essayais constamment pour éviter que quelqu'un me glisse et tombe dans cet espace très réduit et se cogner la tête ou un bras dans le lavabo ou la chaise des toilettes. A part cela tout le reste est correct. C'est très pratique pour les familles surtout quand vous êtes avec des enfants. Oui je recommande cet hôtel.
Séjour de 4 nuits en août 2023
Réponse de Sincerely, Ghaith Dalati Hotel Manager le 20 janv. 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 Satisfaisant

MANUEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 6 nuits en décembre 2022
Réponse de Sincerely, Ghaith Dalati Hotel Manager le 20 janv. 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

patrick

Séjour de 4 nuits en septembre 2022

10/10 Excellent

Radouane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Nous sommes ravis de notre séjour au Novotel Suites. La chambre est très bien et le lit très confortable. Personnel souriant et courtois. Très bon petit déjeuner. Nous étions avec notre petit de 18 mois et tout le nécessaire a été fait pour nous garantir un séjour plaisant et sans stress. Special thanks to Hatem at the reception desk.
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très propore et personnel très agréable ! situé pas loin du métro :)
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Fahar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2021
Réponse de Novotel Suite Mall of the Emirates le 22 avr. 2021
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Farid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances à dubai
Séjours agréable temps magnifique, hôtel bien placé toutes les commodités transports , restaurants, mall, activités à moins de 15 min à recommander
Séjour de 7 nuits en janvier 2021
Réponse de Novotel Suite Mall of the Emirates le 8 févr. 2021
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Ramata

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotrl sympa
Hotel sympa mais vieillot, bien situé, petit déjeuner bien et personnel courtois
Séjour de 5 nuits en janvier 2021
Réponse de Novotel Suite Mall of the Emirates le 17 janv. 2021
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Meunier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé
plusieurs séjours effectués dans cet hotel, très bien situé, bon rapport qualité prix
Séjour de 6 nuits en décembre 2020
Réponse de Novotel Suite Mall of the Emirates le 8 janv. 2021
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Nora

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très bon séjour, pratique et confortable. Personnel aimable et serviable. Nous avons eu une chambre de catégorie supérieure. Personnel à l’écoute. Petit déjeuner très complet et de qualité
Séjour de 1 nuit en novembre 2020
Réponse de Novotel Suite Mall of the Emirates le 12 nov. 2020
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

10/10 Excellent

Mathieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2020
Réponse de Novotel Suite Mall of the Emirates le 4 nov. 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mars 2020
Réponse de Novotel Suites MOE le 31 mars 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Philippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2020
Réponse de Novotel Suites MOE le 21 mars 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
le café a la machine m a déplus, lors de mes anciennes visites a l'hotel le café était servie en cruche a table, beaucoup plus agrèable
Séjour de 5 nuits en février 2020
Réponse de Novotel Suites MOE le 10 mars 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates DubaI

8/10 Bien

Cécilia

Séjour de 10 nuits en février 2020
Réponse de Ghaith Dalati General Manager Novotel Suites & Ibi le 20 janv. 2024
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bien

Latour, Paris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement bien tenu et propre Juste un petit soucis de Kleenex, gel douche, papier toilette non réapprovisionné chaque jour.
Séjour de 8 nuits en février 2020
Réponse de Novotel Suites MOE le 19 févr. 2020
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

4/10 Médiocre

Agnès, Paris

Voyage d’affaires, Voyage en couple
Trés forte odeur d’humidité dans la chambre et le couloir, literie en mauvais état.
Séjour de 2 nuits en janvier 2020
Réponse de Novotel Suite le 9 févr. 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suite Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en décembre 2019
Réponse de novotel suite le 20 déc. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

2/10 Horrible

Mouner

Voyage en famille
Une honte une grosse trahison de la part d’en hotel.com
Séjour de 18 nuits en octobre 2019
Réponse de Novotel Suites MOE le 10 nov. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Gregory

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 3 nuits en octobre 2019
Réponse de Novotel Suite le 30 oct. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Elodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très bien situé à 2 minutes du Mall Chambre spacieuse et tout confort avec la piscine sur le toit pour se rafraîchir
Séjour de 3 nuits en septembre 2019
Réponse de Hotel Management le 27 oct. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Lakehal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2019
Réponse de Novotel Suite le 25 oct. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en août 2019
Réponse de Novotel MOE le 1 sept. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

ESSIVI MAWUSSE

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien
J ai passé un bon séjour. Un hôtel très propre avec un personnel serviable et à l écoute. L hôtel est bien situé et facile d accès. Seulement à l accueil personne ne parlait français mais on se comprenait. Je pourrai y séjourner si je retournais dans le pays
Séjour de 16 nuits en juillet 2019
Réponse de Novotel MOE le 13 août 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Propreté impeccable.Personnels à l’écoute et serviable.Mais les prestations proposées sur place comme excursions visites...sont très chères.
Séjour de 7 nuits en juin 2019
Réponse de Novotel MOE le 23 juin 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Djamel, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en avril 2019
Réponse de Novotel MOE le 6 mai 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2019
Réponse de Novotel MOE le 25 avr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien située ( Mall of Emirates à 5 min à pied, gare routière et métro , ainsi que supermarchés )
Séjour de 10 nuits en avril 2019
Réponse de Novotel MOE le 25 avr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2019
Réponse de Novotel MOE le 25 avr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout etait parfait. Chambres faites chaque jour. RAS
Séjour de 7 nuits en mars 2019
Réponse de Novotel Suite MOE le 20 mars 2019
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

YAVUZ

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en février 2019
Réponse de Tyrone Lodder le 16 mars 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

8/10 Bien

Voyageur vérifié

Séjour de 5 nuits en mars 2019
Réponse de Novotel MOE le 15 avr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

8/10 Bien

Voyageur vérifié

Séjour de 5 nuits en mars 2019
Réponse de Novotel MOE le 15 avr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien placé , propre , bon petit déjeuner , chambre pour 4 très agréable , le ménage a été fait tout les jours
Séjour de 4 nuits en février 2019
Réponse de Tyrone Lodder le 3 mars 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Novotel MOE le 26 févr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel parfait pour un séjour en famille: la méridienne dépliée peut contenir deux personnes (même adulte, par contre matelas d ‘appoint) Pdj très bien . Personnel très accueillant et prévenant Proximité mall émirates (carrefour ski dubai ) deux station métro 7 mn à pied , taxis et supérette à 2 m ect ...
Séjour de 7 nuits en février 2019
Réponse de Novotel MOE le 20 févr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propreté le professionnalisme du personnel et surtout les personnes qui font le ménage dans les chambres top merci pour l'accueil et le superbe séjour
Séjour de 9 nuits en février 2019
Réponse de Novotel MOE le 18 févr. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

4/10 Médiocre

Cyril

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Mauvais accueil
On me donne une chambre « handicapé » ( seulement un espace douche , à ma réservation je demande une chambre standard douche ET baignoire . A l’accueil (Madonna) me dit toutes les chambre sont comme ça! Je dois fortement insister pour voir une autre chambre et constater donc que ce n été pas standard ! Je constante qu’en payant un prix plus bas que l’hôtelier par votre site, l’hôtelier nous donne des chambres au premier étages et de piètre qualité . Je ne retournerai plus dans cette hôtel.
Séjour de 4 nuits en janvier 2019
Réponse de Sincerely, Tyrone Lodder General Manager Novotel S le 3 févr. 2019
Dear Valued Guest Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Idéal c’est ma 3ème fois a Dubai et le quartier Mall of the Emirates Al Barsha est idéal les équipes de l’hôtel sont très professionnelles et une spéciale bravo à l’equipe du petit déjeuner Emily, Sharia et tous les autres très professionnels et très attentionnés. Merci pour votre accueil et votre patience. Je suis une adepte des hôtels Accor d’habitude je suis au Novotel mais je ne suis pas dessus du Suite Novotel et de ses équipements et le personnel. À bientôt
Séjour de 8 nuits en décembre 2018
Réponse de Novotel Suites le 3 janv. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager

10/10 Excellent

isabelle

Un gros merci à Mohamed un collaborateur d’origine algérienne qui parle parfaitement français et qui travail au Novotel. Il a été très aimable avec nous est toujours au petit soin. De ce fait un très bon souvenir du Novotel. Nous sommes de personnes âgées Et nous avons vraiment apprécié cet accueil
Séjour de 3 nuits en novembre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Miss. Isabelle, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

8/10 Bien

Voyageur vérifié

Séjour de 6 nuits en novembre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

8/10 Bien

Méli, Paris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Personnel aux petits soins Hotel bien place , proche du metro et du mall of emirates a pied!! Piscine agreable avec une pateaugeoire Navette vers la plage grtuite
Séjour de 5 nuits en octobre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Miss. Meli, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

10/10 Excellent

Aminata, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel très bien situé à proximité du EMirates Mall. Les suites bien agencées, très confortable pour un voyage en famille. Buffet petit déjeuner correct et horaires adaptés surtout quand on est avec des enfants en bas âge. Je recommande fortement cet hôtel. J’ai été très agréablement surprise. Voyage au mois de novembre 2018 avec 3 enfants! Merci encore
Séjour de 6 nuits en octobre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Miss. Aminata, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel très agréable mais vieillissant.
La décoration a besoin d’etre rafraichit ( abat jour déchiré , matelas de piscine déchirés.aucune évolution depuis mon dernier séjours il y a 7 ans.le petit déjeuner à la carte n.existe plus .une seule navette pour la plage à 10h.c’est trop peu..cet hôtel reste un bon hôtel pour famille aux vues des suites , de la petite piscine sur le toit. Personnel sympathique .proximite du Mall et d’un carrefour market.
Séjour de 3 nuits en octobre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Mr. Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

6/10 Satisfaisant

Marc

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en octobre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Mr. Marc, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 7 nuits en octobre 2018
Réponse de Novotel Suites MOE le 5 déc. 2018
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suite & Ibis Mall of the Emirates

10/10 Excellent

Amélie

Really good hotel, good location and friendly staff.
Séjour de 2 nuits en septembre 2018
Réponse de Novotel Suiets le 29 sept. 2018
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

10/10 Excellent

Fares

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au top
Hôtel au top équipe parfait !
Séjour de 8 nuits en juillet 2018
Réponse de Novotel Suites MOE le 20 août 2018
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.