Suite Exécutive, 1 lit double et 1 canapé-lit, terrasse | 1 chambre, minibar, coffres-forts dans les chambres
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Avis sur Novotel Bur Dubai

4 out of 5
Novotel Bur Dubai
Dubai Healthcare City, Dubai

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 71 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 132." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Abdelkarim

Les points forts : Propreté
Les points faibles : Confort de la chambre
A éviter, problème d’isolation
Aucune isolation entre les chambres et on entend le bruit dans le couloir comme si on était dans la chambre
Séjour de 5 nuits en décembre 2022
Réponse de Bruno Debray le 1 janv. 2023
Dear Abdelkarim,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

LUPI COULON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Bruno Debray le 12 sept. 2022
Dear LUPI COULON,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Topissime
Hôtel bien tenu et très bien situé. L’équipe à l’Accueil est top, toujours à l’écoute. Nous avons profité de nos vacances sans d soucier du reste, l’équipe de l’hôtel a fait le nécessaire. Nous reviendrons sans aucun doute
Séjour de 1 nuit en février 2022
Réponse de Bruno le 2 mars 2022
Dear mohamed, Thank you for sharing your feedback following your recent stay at Novotel Bur Dubai. Your wonderful comment goes straight to the heart! Sharing it with all of our teams was a great pleasure and pride. Our aim is to offer a consistent product and service to each and every one of our guests. So overjoyed that you found it to be that case. We hope to see you again. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

4/10 Médiocre

ERIC

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Hotel à éviter
Je déconseille cet hotel. J'avais un séjour en demi pension. Le menu ne change pas, il est minimaliste. C'est le même menu pour la demi pension et à la carte. Mais voici ce qui m'est arrivé. J'ai invité un prospect à diner avec moi. Nous avons pris le même menu, lui à la carte, moi en demi pension. Il a reçu de belles portions servies dans de belles assiettes. Moi j'ai été servi de petites portions dans des assiettes bas de gamme ordinaires. Cela fait chic!! Vraiment, pour le même prix il y a de bien meilleurs hotels à Dubai. Je vous conseille d'éviter celui là.
Séjour de 6 nuits en juin 2021
Réponse de Bruno Debray le 13 janv. 2022
Dear Eric, Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre, personnel agréable et se situe dans un quartier calme, non loin du Burj et à prix très attractif je recommande
Séjour de 1 nuit en juin 2021
Réponse de Ossmaa le 17 juin 2021
Chèr(e) Madame/Monsieur Merci beaucoup pour votre chaleureux message.. Nous avons bien fait passé vos commentaires à toute l’équipe et ils vous remercient pour votre gentillesse. C’était un vrai plaisir de vous servir! Nous espérons vivement vous revoir dans un proche avenir. Ce sera toujours avec grand Plaisir pour l’équipe de vous acceuiillir. Bonne continuation et surtout, prenez soin de vous. Bien sincèrement Ossama Al Kenzy Executive Assistant Manager

10/10 Excellent

LUPI COULON

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Bruno Fischer le 11 mars 2020
Dear Ms. Lupi, Thank you for taking time to rate your experience with us at Novotel Bur Dubai. We are glad that you had a wonderful stay. We look forward to welcoming you soon. Sincerely, Bruno Fischer, General Manager

4/10 Médiocre

Gilles

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hôtel prix trop élevé pour la prestation
Séjour de 1 nuit en février 2020
Réponse de Ahmed El Zalabany le 1 mars 2020
Dear Mr. Gilles, Thank you for taking time to rate us. We hope you had a pleasant stay and please share more details of your stay experience. Thank you, Ahmed El Zalabany Cluster Reservations Manager

8/10 Bien

Gary, Périgueux

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very suitable establishment. Swimming pool at the top and fitness room. I chose this hotel for its controlled price and its proximity to a metro station (less than 5min walk) But to eat, apart hotel restaurant which is expensive, there is nothing. Forced to go into the city, about 20 minutes by public transport. Otherwise there is the solution of the delivery...
Séjour de 5 nuits en janvier 2020
Réponse de Bruno le 6 févr. 2020
Dear Mr. Gary, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. We look forward to see you again. Sincerely, Bruno Fischer, General Manager

10/10 Excellent

giovanni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Samira Khrichfa le 18 mai 2024
Dear Giovanni,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Arun

Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Samira Khrichfa le 4 mai 2024
Dear Arun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Camalin

Les points faibles : Propreté et personnel et service
ok
Séjour de 2 nuits en mars 2024
Réponse de Samira Khrichfa le 21 avr. 2024
Dear Camalin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

salah

Séjour de 2 nuits en avril 2024
Réponse de Samira Khrichfa le 15 mai 2024
Dear Mr. Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Mohammad

Séjour de 2 nuits en avril 2024

10/10 Excellent

Badeya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Samira Khrichfa le 16 avr. 2024
Dear Badeya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

NAGA BALAJI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service from representatives were excellent. Special mention to chef Prince. He was kind and interactive. Overall great experience!
Séjour de 4 nuits en mars 2024
Réponse de Samira Khrichfa le 5 avr. 2024
Dear Naga,Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Chef Prince will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

4/10 Médiocre

Mirna

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
My company booked for me a room in the smoking section because the hotel was full. However, I am sure that this level of smoking is not safe or even acceptable. The smell of the entire floor even before i get to my room is terrible. I got very sick and asked the hotel receptionists three times to change my room as i couldnt breathe anymore, but they didnt even bother to help. they kept saying "sorry ma'am the hotel is full" . honestly it was SOOO bad that I had to check out earlier than the nights i booked, and went to sleep at another place.
Séjour de 4 nuits en février 2024
Réponse de Samira Khrichfa le 5 avr. 2024
Dear Mirna,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The area is fairly quiet without many places to eat but it is close the metro station with access elsewhere. It's very safe outside and not far from World Trade Centre, Burf Khalifa or Deira It's a typical Novotel as we have in Europe, perhaps slightly more luxurious. The staff are pleasant and helpful.
Séjour de 6 nuits en février 2024
Réponse de Samira Khrichfa le 10 mars 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Dominique

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and welcoming environment
Séjour de 1 nuit en février 2024
Réponse de Samira Khrichfa le 21 févr. 2024
Dear Dominique,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai

4/10 Médiocre

Willem

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en février 2024
Réponse de Samira Khrichfa le 21 févr. 2024
Dear Willem,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customers.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Kasthuri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 6 nuits en janvier 2024
Réponse de Samira Khrichfa le 6 févr. 2024
Dear Kasthuri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Paras

Les points forts : Propreté et personnel et service
Séjour de 8 nuits en décembre 2023
Réponse de Samira Khrichfa le 6 févr. 2024
Dear Paras,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Satisfaisant

Paul

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
staff was a mixed bag. generally nice but communication was poor over the phone in particular. found it difficult to get a good night sleep due to bed and room temperature (mine was warm and others in our group had it too cold). had an issue with laundry not being returned in time which resulted in needing to have front desk scramble so that i could have it in time for my flight.
Séjour de 3 nuits en janvier 2024
Réponse de Samira Khrichfa le 27 janv. 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. As discussed with my colleagues Sherif, please rest assured that we are taking appropriate measures to address the problems you shared and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 13 nuits en janvier 2024
Réponse de Samira Khrichfa le 22 janv. 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Kaoutar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prima hotel, helaas niet goed kunnen uitrusten door smalle bed en slechte matras.
Séjour de 7 nuits en janvier 2024
Réponse de Samira Khrichfa le 22 janv. 2024
Dear Kaoutar,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of bed mattress and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the property was ideal in relation to distance from the airport and proximity to a medical facility I was visiting. The one area for improvement was the check-in experience. Even though I was checking in at 3:20 a.m. following a delayed flight, the representative who checked me in was not at all welcoming and seemed distracted with other concerns.
Séjour de 1 nuit en janvier 2024
Réponse de Samira Khrichfa le 14 janv. 2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of your Check In experience and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Bien

Muktar, Jigjiga

Séjour de 6 nuits en décembre 2023
Réponse de Samira Khrichfa le 13 janv. 2024
Dear Mukhtar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

volkan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Samira Khrichfa le 13 janv. 2024
Dear Volkan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

Job

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en novembre 2023
Réponse de Samira Khrichfa le 13 janv. 2024
Dear Job,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Satisfaisant

Zyra Mia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visit with Family for Dubai Business Trip
Overall it's good however they need to improve customer service, food service during breakfast, and initiative.
Séjour de 2 nuits en novembre 2023
Réponse de Samira Khrichfa le 10 déc. 2023
Dear Zyra Mia,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

JUNDUCK

Séjour de 6 nuits en novembre 2023
Réponse de Samira Khrichfa le 10 déc. 2023
Dear Junduck,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Samira Khrichfa le 10 déc. 2023
Dear Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

Gurpreet Singh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Samira Khrichfa le 21 nov. 2023
Dear Gurpreet ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

mamoud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Samira Khrichfa le 12 nov. 2023
Dear Mamoud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Samira Khrichfa le 25 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

2/10 Horrible

Dhirendra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de Samira Khrichfa le 14 oct. 2023
Dear Dhirendra,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

Mojtaba

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
worthed the price!
Séjour de 2 nuits en septembre 2023
Réponse de Samira Khrichfa le 21 oct. 2023
Dear Mojtaba,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

10/10 Excellent

Tatyana

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 12 nuits en septembre 2023
Réponse de Samira Khrichfa le 26 sept. 2023
Dear Tatyana,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buono
Séjour de 1 nuit en septembre 2023
Réponse de Samira Khrichfa le 20 sept. 2023
Dear Barbara,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Mahesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace was my receptionist ans she was awesome. Very polite and helpful. Staff are vdery nice and professiona;. Great experience
Séjour de 4 nuits en juin 2023
Réponse de Samira Khrichfa le 30 juin 2023
Dear Mahesh,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists especially Grace will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Yuliya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable Close to airport
Séjour de 9 nuits en mai 2023
Réponse de Samira Khrichfa le 10 juin 2023
Dear Yuliya,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

4/10 Médiocre

Anant

Les points forts : Propreté
Séjour de 1 nuit en février 2023
Réponse de Samira Khrichfa le 20 mars 2023
Dear Anant,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

kalmoe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2023
Réponse de Samira Khrichfa le 9 mars 2023
Dear Kalmoe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

Abdulaziz

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good overall
Location was good for my work, friendly staff, clean
Séjour de 3 nuits en février 2023
Réponse de Samira Khrichfa le 19 févr. 2023
Dear Abdulaziz,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Bien

GIAN PAOLO

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Struttura moderna. Zona comoda per me, ma forse non per tutti. Il personale non molto attento e meno presente. Ci siamo presentati mattina presto per ritardi vari e c'era praticamente un solo incaricato alla reception e nessun altro.
Séjour de 8 nuits en janvier 2023
Réponse de Samira Khrichfa le 9 févr. 2023
Dear Gian Paolo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Richard

Séjour de 2 nuits en janvier 2023
Réponse de Bruno Debray le 19 janv. 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Bien

sergio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un bel hotel, pulito e tenuto bene. Personale molto disponibile e gentile. Ottima colazione. È un po’ fuori dal centro e dai punti d’interesse, ma vicino alla metro.
Réponse de Bruno Debray le 12 janv. 2023
Dear Sergio,Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

Vijay

Séjour de 6 nuits en décembre 2022
Réponse de Bruno Debray le 8 janv. 2023
Dear Vijay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Satisfaisant

Mohammed Abbas

Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unhelpful and rude staff
Réponse de Bruno Debray le 10 janv. 2023
Dear Mohammed,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem you had with the staff and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

INDRI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place close to Metro. Use metro in Dubai.
Réponse de Bruno Debray le 8 janv. 2023
Dear INDRI,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Bien

Ron

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Family trip to Dubai
The hotel is family friendly. No real issues. The maintenance person that cleaned our room was great, Mr Abdul Kalam , he deserves all the thanks for cleaning and taking care of us always with a smile. Breakfast was just OK, no coffee machine as you would expect, and the bread was dry and old never fresh for 4 days! but there was a verity of things to choose from. It is worth the money and the location is not bad from Airport and city center. The Palm Island is far, but it was OK just plan your time a head because of traffic. Must download Careem App ( green smile Icon) for taxi services, in English and easy to use. Save time and money!! That is a must, all taxi and Uber use it, don't use the USA Uber app it will be much more expensive.
Séjour de 4 nuits en décembre 2022
Réponse de Bruno Debray le 8 janv. 2023
Dear Ron,Thank you for choosing Novotel Bur Dubai as your preferred hotel in Dubai and we were delighted to have you with us.We are indeed very pleased with the way you described your experience at the Novotel and such commendable remarks make us extremely proud of the kind of service we cater to our discerning guests. Thank you for appreciating our hospitality, facilities and most of all, our Heartists.Thank you so much for your valuable feedback.We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai