2 piscines couvertes, 2 piscines extérieures, tentes de plage
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Avis sur Jumeirah Burj Al Arab Dubai

5 out of 5
Jumeirah Burj Al Arab Dubai
Jumeirah Beach Road, Dubai

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 721 avis sur 853." "
Note des voyageurs de 8 (Bien), d’après 72 avis sur 853." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 853." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 853." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 853." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Donald, St Etienne des Gres

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Si vous êtes influenceur c’est l’endroit. Si vous avez de l’argent réellement, non.
Séjour de 2 nuits en décembre 2023
Réponse de Alyaa le 9 janv. 2024
Dear Donald,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrSpecialist Leading QualityBurj Al Arab

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCEPTIONNEL!
Séjour de 1 nuit en octobre 2023
Réponse de Alyaa Al Bishr le 25 oct. 2023
Dear Julie,Warm Greetings from Iconic Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Leading QualityBurj Al Arab

10/10 Excellent

Mirko

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique. Que des suites dont la plus petite fait 170 m2 sur 2 etages. Dommage que Salt, l’infinity pool soit réservée aux plus de 12 mai ns
Séjour de 1 nuit en août 2023
Réponse de Alyaa Al Bishr le 13 sept. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards,

10/10 Excellent

Laurent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le Burj Al Arab est un hôtel fantastique avec des piscines réellement superbes. Les suites sont fantastiques. A tester au moins une fois si on peut.
Séjour de 1 nuit en août 2023
Réponse de Maryam Al Fardan le 24 août 2023
Dear Laurent, Warm greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. We are delighted to read that your overall stay with us was enjoyable.Thank you, once again, for choosing to stay at Burj Al Arab. My colleagues and I look forward to welcoming you back again in the future.With kind regards,Maryam AlFardanLeading Quality

10/10 Excellent

magdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
C juste magnifique...... Vraiment 7 étoiles
Séjour de 2 nuits en juin 2023
Réponse de Alyaa Al Bishr, Leading quality, Burj Al Arab le 14 juin 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les chambres sont très sympas. J ai pas aimé que les restaurants ferments très tôt surtout le bar
Séjour de 2 nuits en février 2023
Réponse de Alyaa Al Bishr le 24 févr. 2023
Warm greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to complete our online guest survey following your stay with us.We are delighted to read that your overall stay with us was enjoyable. it is truly wonderful to read positive feedback. I look forward to sharing your feedback with them alongside the whole team, as I am sure it will further encourage them fulfill our mission to deliver service beyond expectations.Kindly rest assured the we take the improvement suggestions very seriously. While I do sincerely apologize for the inconvenience caused, your comments will certainly motivate us to find solutions in a timely manner to improve our services.Dear Sara, thank you once again for sharing your constructive comments with us and for choosing to stay at Burj Al Arab. My colleagues and I look forward to welcoming you back again in the future.

10/10 Excellent

Rafika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mémorable
Accueil chaleureux, mise à disposition de la chambre avant 15h Tout le monde est aux petits soins pour apporter un super service La piscine de l’hôtel au design hyper moderne est magnifique et reposante
Séjour de 2 nuits en août 2022
Réponse de Alyaa le 16 août 2022
Thank you Alyaa Al Bishr

10/10 Excellent

Jean-Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une expérience à renouveler
Lieu magnifique, chambre superbe, personnel aux petits soins, que demander de plus
Séjour de 3 nuits en mars 2022
Réponse de Alyaa le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est extraordinaire
Séjour de 1 nuit en février 2022
Réponse de ALyaa le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

frederic, Paris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La perfection dans le choix des chambres et des restaurants
Séjour de 2 nuits en janvier 2022
Réponse de Alyaa Al Bishr le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

Nicolas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Alyaa le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
7 étoiles mérités. Hôtel incroyable
Fantastique il mérite leur 7 étoiles auto proclamés. Parfums de marque offert a l’arrivée dans notre chambre plus des chocolat. Personnels aux petits soins. Séjour incroyable et inoubliable. Magnifique piscine, petit déjeuner digne d’un grand restaurant. Meilleur hôtel que j’ai pu voir et de loin
Séjour de 1 nuit en décembre 2021
Réponse de ALyaa le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

GERARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
exceptionnel hotel
le top dans l'hotellerie et la restauration. petit dejeuner exceptionnel rien a redire avec en plus un acceuil personnalisé a refaire
Séjour de 1 nuit en novembre 2021
Réponse de Alyaa Al Bishr le 11 juil. 2023
Dear Guest,Thank you for staying with us and for rating your wonderful experience. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience.Kind regards, Alyaa Al Bishr, Leading quality, Burj Al Arab

10/10 Excellent

Emilie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
Very good hotel with fantastic pools and views. Very nice staff especially Lester at the pool and Mohammed at reception.
Séjour de 2 nuits en août 2021

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2021
Réponse de Pansy le 20 juil. 2021
thank you

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2021
Réponse de Pansy le 17 juin 2021
Thank you so much and look forward to welcome you in the future and create a lovely memories with us .

10/10 Excellent

Mehdi amber

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Au top
Magnifique juste service pas top
Séjour de 2 nuits en mai 2021
Réponse de Pansy le 17 juin 2021
Thank you so much and look forward to welcome you in the future and create a lovely memories with us .

10/10 Excellent

Ludovic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2021
Réponse de Pansy le 17 juin 2021
Thank you so much and look forward to see you in the future and create a lovely memories with us .

10/10 Excellent

yann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Burj Al Arab 2 nuits
Deux nuits exceptionnels dans ce vrai palace. Le service n’y a pas changé et cela depuis 15ans que j’y vais. C’est toujours au dessus des plus grands palaces parisiens. Il mérite ses 7 étoiles, du fait qu’il soit dédié qu’au Guest de l’hôtel et que ce n’est que des suites. Ce côté privatif et son service en fait le meilleur hôtel à mes yeux.
Séjour de 1 nuit en avril 2021
Réponse de Pansy le 17 juin 2021
Thank you so much and look forward to welcome you in the future and create a lovely memories with us .

10/10 Excellent

CHANTAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wouah !
L’hôtel est juste wouah ! Tout est parfait le personnel le lieu les prestations le logement. Je le recommande vivement. Pour moi le plus bel hôtel au monde !
Séjour de 3 nuits en février 2021

10/10 Excellent

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magique
Difficile de faire mieux. Juste incroyable. Lieu mythique . C etait le cadeau pour les 50 ans de mon ami. 48 h avant l arrivee. Clarisse me contacte pour connaitre les raisons et nos attentes pour que le moment soit delicieux. A notre arrivée double surclassement delicieux gâteau au chocolat des fleur . Suite de 380m2 avec vue sur Dubaï mais surtout sur la mer. Un service tout en finesse, un petit dejeuner hirs norme . Tout est fait pour que vous vous sentiez bien . Ils sont arrangeant pour un check out tardif. On a profité du maximum le sauna et hammam vue mer. La piscine et jaccusi a debordement Un souvenir que l on ne peut pas oublier Merci encore Clarisse
Séjour de 1 nuit en octobre 2019
Réponse de Tristan Delmas, Hotel Manager, Burj Al Arab le 21 oct. 2019
Dear Eric , Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed overall service and facilities in the Hotel. Your kind words are highly appreciated, especially your recognition towards Clarisse. My team and I look forward to the pleasure of welcoming you back to Burj Al Arab for another memorable experience. Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Tristan Delmas, Hotel Manager, Burj Al Arab le 27 nov. 2018
Dear Guest, It was a pleasure to welcome you to Burj Al Arab and we thank you for your rating. We look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Mamadou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au top!
Du début à la fin... ce fut génial, l’accueil, l’endroit, les chambres, le personnel est à petit soin... à refaire
Séjour de 1 nuit en juin 2018
Réponse de Scott Murray, Hotel Manager, Burj Al Arab le 29 août 2018
Dear Guest, We are delighted to note that you found the luxurious suites and standard of service to be excellent. We do hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Jack, Creteil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime, digne du meilleur hôtel du monde
Séjour de 1 nuit en mai 2018
Réponse de Scott le 20 mai 2018
Dear Guest, Thank you for your review. We greatly appreciate the high ratings you have provided and we look forward to welcoming you back to Burj Al Arab in the future. Kind regards, Scott Murray Hotel Manager Burj Al Arab

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La pefection
Service impeccable. Chambre incroyable. Nouvelle piscine superbe
Séjour de 10 nuits en décembre 2017
Dear Guest, Thank you for your review. We are glad to learn that you find the service impeccable and enjoyed the suite and pool facility of the hotel. We look forward to welcoming you back to Burj Al Arab in the future. Kind regards, Margaret Paul General Manager Burj Al Arab

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expérience à vivre
Plus qu'un séjour, c'est une expérience à vivre. Cela peut paraître cher mais le plaisir est démultiplié. J'ai passé deux jours et une nuit avec mes enfants et cela nous a paru une éternité de bonheur. La joie que j'ai pu lire sur le visage de mes fils même s'il a un coût, il n'a pas de prix. Et les prestations sont plus qu'à la hauteur. Mon fils s'est simplement cogné la tête sur le bord de la piscine en nageant et nous avons eu droit à un déploiement de moyens et d'attention complètement démesurés comme s'il s'agissait du fils de l’Émir. Merci pour tout....
Séjour de 1 nuit en août 2017
Dear Guest, Thank you for taking the time to write your review on Expedia following your stay with us. We are delighted to note that we managed to make your stay a memorable one and we thank you for commending our colleagues. We look forward to welcoming you back to Burj Al Arab in the near future. Kind regards, Margaret Paul General Manager Burj Al Arab

10/10 Excellent

Delphine , Nîmes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour merveilleux
L'hôtel est un vrai délire architectural. Les chambres sont gigantesques, le personnel est aux petits soins toujours prêt à vous rendre service et à faire de votre séjour un instant magique. La nourriture dans les restaurants est parfaite. Peut être que les prix sont un peu élevés ?

10/10 Excellent

Touria, Dubaï

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une qualité de service exceptionnelle
Un hôtel qui n'a pas usurpé sa réputation .un grand bravo à l'ensemble des personnels au professionnalisme avéré ,a leur gentillesse et disponibilité .

10/10 Excellent

Linda, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel
Grandiose, exceptionnel et unique au monde. Bravo

10/10 Excellent

Fred, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HYPER LUXE
tout était parfait

10/10 Excellent

Laetitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAGNIFIQUE
Magnifique hôtel, service et employés au top - Au paradis des hôtels, mérite toutes les étoiles et plus encore.....Je conseille de dormir au moins une fois dans sa vie dans ce lieu magique. Merci encore pour l'accueil...

10/10 Excellent

didier, OLLIOULES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Burj al arab à DUBAI
Le nec plus ultra ! Le summum du luxe. Et d'une gentillesse... On a pris soin de nous comme jamais auparavant. L'hôtel est vraiment superbe; il mérite amplement ses 7 *. J'y retournerais certainement. C'est le Burj... Ses restaurants sont du même rang; raffiné et exquis.

10/10 Excellent

remy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are incredible. It has been the best hotel i have stayed at.
Séjour de 1 nuit en mars 2024
Réponse de Alyaa Al Bishr le 25 mars 2024
Dear Remy,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

6/10 Satisfaisant

Christopher

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.
Séjour de 1 nuit en février 2024
Réponse de Alyaa Al Bishr le 6 mars 2024
Dear Christopher,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

MARK, Cantley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work
Séjour de 3 nuits en mars 2024
Réponse de Alyaa Al Bishr le 11 mars 2024
Dear Mark,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Ju Yeon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality was very good.
Séjour de 1 nuit en mars 2024
Réponse de Alyaa Al Bishr le 5 mars 2024
Dear Ju Yeon,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj AL Arab

10/10 Excellent

JUN, cerritos

Séjour de 2 nuits en février 2024
Réponse de Alyaa Al Bishr le 25 mars 2024
Dear Jun,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab

10/10 Excellent

dhaniany

Séjour de 2 nuits en mars 2024
Réponse de Alyaa Al Bishr le 25 mars 2024
Dear Dhaniany,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

8/10 Bien

Alexander, Houston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.
Séjour de 2 nuits en février 2024
Réponse de Alyaa Al Bishr le 27 févr. 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Valentina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.
Séjour de 2 nuits en janvier 2024
Réponse de Alyaa le 9 févr. 2024
Dear Valentina, Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Alexander

Séjour de 2 nuits en février 2024
Réponse de Alyaa Al Bishr le 21 mars 2024
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality manager Burj Al Arab

6/10 Satisfaisant

Larisa

Voyage en couple
Les points forts : Propreté et équipements
Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.
Séjour de 2 nuits en janvier 2024
Réponse de Alyaa le 5 févr. 2024
Dear Larisa,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

4/10 Médiocre

Adam

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time
Séjour de 1 nuit en février 2024
Réponse de Alyaa le 5 févr. 2024
Dear Adam,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality Burj Al Arab

8/10 Bien

A Q

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Alyaa le 30 janv. 2024
Dear A Q,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arb. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

annalisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Alyaa le 26 janv. 2024
Dear Guest,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Jose, Lawrenceville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini
Séjour de 2 nuits en janvier 2024
Réponse de Alyaa le 23 janv. 2024
Dear Jose,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Hirofumi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Alyaa le 23 janv. 2024
Dear Hirofumi,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alles war einfach unbeschreiblich das beste Hotel das wir je besucht haben der Service Sauberkeit alles nicht zu beschreiben
Séjour de 2 nuits en janvier 2024
Réponse de Alyaa le 22 janv. 2024
Dear Nicole,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab

10/10 Excellent

Kavita, Basking Ridge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Alyaa le 22 janv. 2024
Dear Kavita,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality Manager Burj Al Arab

10/10 Excellent

Mostak

Séjour de 1 nuit en janvier 2024
Réponse de Alyaa le 5 févr. 2024
Dear Mostak,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at (Outlet). Our team takes great pride in providing exceptional service and it is heartwarming to know that our (colleagues/name), exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab