Façade de l’hébergement - soirée/nuit

Avis sur ibis World Trade Centre Dubai

3 out of 5
ibis World Trade Centre Dubai
Sheikh Zayed Road, World Trade Center, Dubai

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 36." "

8,0/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

HIsseine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Ibis World Trade Centre Dubai. le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay. We hope you had a wonderful stay.We look forward to welcoming you back at Ibis world trade centre. Best regards, Dynne Binua – Director of Rooms

2/10 Horrible

Jose

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

jaad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk was helpful and busy at the same time offered me coffee while waiting to check In friendly staff, but the downside was parking and valet as it’s slow and not enough valet workers that result in a long wait time during the day and night time, prime location of the hotel
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Nishat

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Best regards, Dynne Binua - Director of Rooms le 31 mars 2024
Dear Nishat,Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay with us. Our goal is to provide exceptional service and ensure that every guest has a comfortable and enjoyable experience, and we regret that we may have fallen short of meeting your expectations.Please know that we take all guest feedback seriously, and we are committed to addressing any issues to improve our services and facilities. Your feedback helps us identify areas where we can make improvements and enhance the overall guest experience.If you would like to provide more details about the inconvenience you experienced, please feel free to reach out to us directly. We value your feedback and want to ensure that we have the opportunity to address any concerns you may have.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

10/10 Excellent

Nadeem

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It’s was good but no room service or trolley boy
Séjour de 2 nuits en février 2024
Réponse de Dynne Binua - Director of Rooms le 29 févr. 2024
Dear Nadeem,We're pleased that you had a positive overall experience. However, we apologize for any inconvenience due to the lack of room service or bell service during your stay. Kindly note that bell service is not offered as part of our hotel brand's services. We regret any inconvenience this may have caused and sincerely appreciate your understanding. Best regards,Dynne Binua - Director of Rooms

2/10 Horrible

Arturo

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El cuarto no tiene deshumificador el baño no tiene puerta ni extractor y todo el tiempo el piso olía a humo de cigarro no había buena limpieza y el personal de recepción con muy mala atención
Séjour de 2 nuits en février 2024
Réponse de Dynne Binua - Director of Rooms le 12 mars 2024
Hello Arturo,Thank you for bringing these issues to our attention. We truly value your feedback as it helps us to identify areas for improvement. We apologize for the shortcomings you encountered during your stay. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more satisfactory experience for our guests in the future.Best regards,Dynne Binua - Director of Rooms

10/10 Excellent

Chin

Séjour de 6 nuits en février 2024
Réponse de Ibis World Trade Centre Dubai. le 26 févr. 2024
Dear Chin,Thank you so much for taking the time to share your positive experience with us! We look forward to welcoming you back at Ibis World Trade Centre in the future. Best regards, Dynne Binua Director of Room

10/10 Excellent

Yu

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s the most convenient hotel for exhibitors attending trade shows in the Dubai World Trade Center.
Séjour de 2 nuits en février 2024
Réponse de Dynne Binua - Director of Rooms le 19 févr. 2024
Dear Yu Zhang,We're delighted to learn that our hotel is considered the most convenient option for exhibitors attending trade shows at the Dubai World Trade Center. Ensuring your satisfaction is our top priority, and we eagerly anticipate the opportunity to welcome you back!Best regards,Dynne Binua - Director of Rooms

10/10 Excellent

Pollyana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service from Alex, Trevor e the other guy that works night shifts. Sorry forgot the name. He helped me with Taxi. Thank you.
Séjour de 5 nuits en janvier 2024
Réponse de Dynne Binua - Director of Rooms le 5 févr. 2024
Dear Valued Guest,Thank you for recognizing the great service provided by our Heartist Alex, Trevor! We're thrilled to hear that they made a positive impact on your experience, from arranging taxis to ensuring your needs were met. I'll be sure to pass along your appreciation to them. We look forward to welcoming you back.Best regards,Dynne Binua - Director of Rooms

10/10 Excellent

Myoungki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Dynne Binua Director of Rooms le 1 févr. 2024
Dear Valued Guest,Thank you for taking the time to share your stellar experience. We're thrilled to know we hit the mark during your stay. If there's anything specific that made it exceptional, we'd love to hear more.Looking forward to welcoming you back for another fantastic stay!Best regards,Dynne BinuaDirector of Rooms

6/10 Satisfaisant

Harlan

Voyage d’affaires
Functional and well located
Room was too small, bathroom shower had no closure, no desk, no chair,
Séjour de 5 nuits en janvier 2024
Réponse de Dynne Binua Director of Rooms le 1 févr. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your valuable input as it helps us enhance the overall guest experience.We are pleased to hear that you found our hotel functional and well-located. Your positive comments about the hotel's overall functionality and convenient location are encouraging for our team.However, we sincerely apologize for any inconvenience you may have experienced with the room size, and the bathroom shower lacking closure. Your feedback is crucial to us, and we will certainly consider it as we continuously strive to improve our facilities and services.We genuinely value your patronage and hope to have the opportunity to welcome you back for an improved experience soon.Best regards,Dynne BinuaDirector of Rooms

10/10 Excellent

hakam

Séjour de 1 nuit en janvier 2024
Réponse de Best regards, Dynne Binua Director of Rooms le 31 janv. 2024
Dear Valued Guest,Thank you for sharing your fantastic review! We're delighted to hear that you had a great stay with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations.We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future. Once again, thank you for choosing us.

8/10 Bien

Yuki

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 30 janv. 2024
Dear Valued Guest,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. Your kind words are truly appreciated, and we look forward to welcoming you back to Ibis World Trade Centre in the future. Best Regards,Ibis World Trade Centre.

10/10 Excellent

Miguel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Woc 2024
The place has been totally renewed. Looks fresh, modern and comfortable. I loved the practicality and convenience before now I also think it's a great hotel. There is no better place to stay if you are exhibiting in wtc
Séjour de 4 nuits en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 30 janv. 2024
Dear Valued Guest,Thank you for sharing your wonderful feedback! We're thrilled to hear that you enjoyed the total renewal of our place and found it fresh, modern, and comfortable. It's fantastic to know that you appreciated the practicality and convenience, and we're honoured to be considered a great hotel.Your kind words are truly appreciated, and we're delighted to be your preferred choice when exhibiting in World Trade Centre, we look forward to welcoming you back for another fantastic stay. Best Regards,Ibis World Trade Centre.

10/10 Excellent

MATTIAS, milano

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good for work inside trade center . functional room , lobby and restaurant good .
Séjour de 4 nuits en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 30 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel was very good for your work inside the trade centre, and that you found the room functional. It's great to know that you enjoyed the lobby and restaurant facilities as well. We look forward to the opportunity to welcome you back for another productive and comfortable stay. Best regards, Ibis World Trade Centre

6/10 Satisfaisant

PRITHA

Séjour de 3 nuits en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 30 janv. 2024
Dear Valued Guest,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. Your kind words are truly appreciated, and we look forward to welcoming you back to Ibis World Trade Centre in the future. Best Regards,Ibis World Trade Centre.

2/10 Horrible

Atallah

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charged me again for a room that is already paid for, lying about not having a Duty Manager to speak to No way of helping to sort out the problem
Séjour de 1 nuit en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 30 janv. 2024
Dear Valued Guest,I sincerely apologize for the inconvenience you've experienced, and I appreciate you bringing this matter to our attention.I understand the frustration of being charged again for a room that has already been paid for, and I'm truly sorry for any confusion or inconvenience caused. This is not the level of service we aim to provide, and I assure you that we take this issue seriously.We hope you give us another chanBest Regards,Ibis World Trade Centre.

6/10 Satisfaisant

Luciana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Ibis World Trade Centre Dubai. le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay. We hope you had a wonderful stay.We look forward to welcoming you back at Ibis world trade centre. Best regards, Dynne Binua – Director of Rooms

8/10 Bien

Sibel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Verkehrsanbindung ist gut. Was mir an dem Hotel nicht gefiel, war, dass das Wasser beim Duschen gleichzeitig heiß und kalt war. kein Kaffee im Zimmer
Séjour de 4 nuits en janvier 2024
Réponse de Ibis World Trade Centre Dubai. le 13 janv. 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you found the transport connections convenient.However, we sincerely apologize for the inconvenience you experienced with the water temperature during your shower. Your comfort is our priority, and we will promptly address this issue to ensure a more consistent and enjoyable experience for our guests. Regarding the absence of coffee in your room we no longer place coffee in the rooms because we are eliminating single use plastics however readymade coffee are provided upon request. We sincerely apologize for the inconvenience.Thank you for choosing Ibis World Trade Centre. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future. Best regards, Dynne Binua – Director of Rooms

10/10 Excellent

Sang Hyun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
비즈니스 호텔로는 문제 없습니다
비즈니스 호텔로는 문제 없습니다. 욕실은 매우 작으며 변기와 벽 사이는 너무 가깝습니다. ㅠㅠ 찬물과 뜨거운물 조절도 매우 어렵습니다. 침실의 공간도 그리 크지 않습니다. 하지만 직원들은 매우 친절하며 고객의 요구를 맞춰 줄려고 노력합니다.
Séjour de 2 nuits en décembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 20 déc. 2023
Dear Sang Hyun, Thank you for taking the time to share your positive feedback following your stay with us. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager

6/10 Satisfaisant

SAGIE, LOS ANGELES

Les points faibles : Équipements
Séjour de 3 nuits en décembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 20 déc. 2023
Dear SAGIE , We very much appreciate your feedback following your stay with us. We hope your experience will not deter you from staying with us again in the near future. Sincerely yours, Maggie - Jing Ma Cluster Hotel Manager

8/10 Bien

Tapuwa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Anoop Dhondoo Cluster General Manager le 20 déc. 2023
Dear Tapuwa, Thank you for taking the time to share your positive rating following your stay with us. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only positive is the location
Reception and security guards all very nice and helpful. Walk in bathroom was blocked and over flooded. Bed linens and towels had stains. Floor never cleaned as the fluffy dust were visible. Complimentary water was not provided on some days. Tea bags only provided on the first and last day of my stay. Toiletries very basic and spare toilet paper roll not refilled and had to call for toilet paper when I ran out.
Séjour de 12 nuits en novembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 20 déc. 2023
Dear Valued Guest, We would like to thank you for choosing ibis One Central as your hotel of choice during your visit and for taking the time to share your experience with us. On behalf of the hotel, please accept our sincerest apologies for any inconveniences that may have been caused. We value your feedback and rest assured that we have shared it with the teams in our efforts to better improve our overall services. We hope to have the opportunity to better serve you in the near future. Sincerely yours, Maggie - Jing Ma

6/10 Satisfaisant

CHUNG WO

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en novembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 30 nov. 2023
Dear CHUNG WO , Thank you for taking the time to share your experience with us and it not pleasant to read that your stay was not to your expectations. Rest assured your feedback is well noted and has been shared with the team. We hope your experience will not deter you from staying with us again in the near future. Sincerely yours, Maggie - Jing Ma Cluster Hotel Manager

8/10 Bien

Ahmed

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel was really really clean. Very helpful stuff!
Séjour de 2 nuits en novembre 2023
Réponse de Anoop Dhondoo Cluster General Manager le 30 nov. 2023
Dear Ahmed, Thank you for taking the time to share your positive rating following your stay with us. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager

10/10 Excellent

SAM

Séjour de 4 nuits en octobre 2023
Réponse de Anoop Dhondoo Cluster General Manager le 30 nov. 2023
Dear SAM , Thank you for taking the time to share your positive rating following your stay with us. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager

2/10 Horrible

Matt

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 30 nov. 2023
Dear Matt , We would like to thank you for choosing ibis One Central as your hotel of choice during your visit and for taking the time to share your experience with us. On behalf of the hotel, please accept our sincerest apologies for any inconveniences that may have been caused. We value your feedback and rest assured that we have shared it with the teams in our efforts to better improve our overall services. We hope to have the opportunity to better serve you in the near future. Sincerely yours, Maggie - Jing Ma

6/10 Satisfaisant

Alessandro

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Comodità ed incompetenza
La fortuna di questo hotel è la posizione e la ristrutturaziine degli ambienti comuni e delle camere. Servizio pessimo, personale incompetente (tranne una ragazza alla reception e housekeeping manager), informazioni non precise, fatture richieste e non emesse, sala xolazione senza posti a sedere e costretti a mangiare in piedi, se non fosse che è comodo per la fiera, penso avrebbero molti meno ospiti, me in primis
Séjour de 4 nuits en septembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 20 oct. 2023
Dear Alessandro, We would like to thank you for choosing ibis One Central as your hotel of choice during your visit and for taking the time to share your experience with us. On behalf of the hotel, please accept our sincerest apologies for any inconveniences that may have been caused. We value your feedback and rest assured that we have shared it with the teams in our efforts to better improve our overall services. We hope to have the opportunity to better serve you in the near future. Sincerely yours, Maggie - Jing Ma

2/10 Horrible

YORIYUKI

Séjour de 2 nuits en septembre 2023
Réponse de Maggie - Jing Ma Cluster Hotel Manager le 20 oct. 2023
Dear YORIYUKI, Thank you for taking the time to share your experience with us and it not pleasant to read that your stay was not to your expectations. Rest assured your feedback is well noted and has been shared with the team. We hope your experience will not deter you from staying with us again in the near future. Sincerely yours, Maggie - Jing Ma Cluster Hotel Manager