Avis
6,4
7,2/10
Propreté
7,2/10
Personnel et service
7,4/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
26 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Sylla, France
28 avr. 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Très bien
Sylla
4/10 Médiocre
Voyageur vérifié
20 oct. 2011
Les points faibles : Infrastructures et conditions de l’hébergement
deception
Voyageur vérifié
2/10 Horrible
AMIT
Voyage en famille avec de jeunes enfants, Voyage en famille
6 janv. 2024
AMIT
Séjour de 8 nuits en décembre 2023
Réponse de Mr. Chand Raina, General Manager le 16 janv. 2024
Dear Mr. Amit, We appreciate receiving your feedback as guest reviews are important to us. It is with regret to note of your dissatisfaction, our sincere apologies for the inconvenience. Your comments had been shared with the concerned team for their info and corrective action. Sincerely, Chand Raina General Manager
2/10 Horrible
Gilbert
5 janv. 2024
Gilbert
Séjour de 7 nuits en décembre 2023
Réponse de Mr. Chand Raina, General Manager le 16 janv. 2024
Dear Mr. Gilbert, We appreciate receiving your feedback as guest reviews are important to us. It is with regret to note of your dissatisfaction, our sincere apologies for the inconvenience. Your review had been shared with the team. Sincerely, Chand Raina General Manager
10/10 Excellent
phillip
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here for sure next time
phillip
Séjour de 2 nuits en juillet 2023
Réponse de Mr. Rajesh Kumar, Front Office Manager le 9 août 2023
Dear Phillip, Thank you for taking the time to post a review of your stay at the Ascot Hotel. We are delighted to know that you enjoyed your stay with us and was impressed with the services provided by Rico along with the rest of the team. Great service is one of our main focus and its rewarding to know that we have succeeded. It was a pleasure to have you as our guest and we certainly look forward to your next visit. Best regards,Rajesh KumarFront Office Manager
4/10 Médiocre
Luke
23 avr. 2023
Les points faibles : Personnel et service
1 night of admin madness
Luke
Séjour de 1 nuit en avril 2023
Réponse de Christopher Kramer, Hotel Manager le 24 avr. 2023
Dear Luke, It is with regret to read your dissatisfaction with the experience you had during your stay. Sorry for your disappointment. We hope that you will consider give us another opportunity to welcome you back to Ascot Hotel. Sincerely, Christopher Kramer Hotel Manager
10/10 Excellent
akash
Voyage en famille, Voyage en groupe, Voyage d’affaires
2 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel
akash
Séjour de 4 nuits en février 2023
Réponse de Christopher Kramer, Hotel Manager le 6 mars 2023
Dear Akash,Thank you for choosing Ascot Hotel and for taking the time to post a review. We are delighted to know that you enjoyed your stay with us. Your feedback is highly appreciated. It was a pleasure to have you as our guest and we look forward to your next visit. Best regards, Christopher KramerHotel Manager
2/10 Horrible
Elif
12 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elif
Séjour de 3 nuits en janvier 2023
Réponse de Christopher Kramer, Hotel Manager le 13 févr. 2023
Dear Elif, It is with regret to read your dissatisfaction with the experience you had during your stay. Your feedback has been shared with the concerned team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to welcome you back again. Sincerely, Christopher KramerHotel Manager
8/10 Bien
Girish
Voyage en famille
2 avr. 2022
Les points forts : Personnel et service et confort de la chambre
Girish
Séjour de 1 nuit en mars 2022
Réponse de Christopher Kramer, Hotel Manager le 4 avr. 2022
Dear Girish, ,
Thank you for choosing Ascot Hotel and for taking the time to rate us.
We are pleased to know that you enjoyed your stay and we are all looking forward to see you back at the Ascot Hotel in the near future.
Sincerely,
Christopher Kramer
Hotel Manager
4/10 Médiocre
Ashwin
Voyage en couple
5 mars 2022
Les points forts : Propreté
Ashwin
Séjour de 5 nuits en février 2022
Réponse de Christopher Kramer, Hotel Manager le 11 mars 2022
Dear Ashwin,
Thank you for taking time to post a review and for providing us with your feedback. It was disappointing to note that you didn't enjoy your stay with us while I wish you had a better experience. We apologize for your disappointment.
We appreciate sharing your experience with us and again we apologize that we were unable to meet your full expectation on this occasion. Hope you will give us the opportunity to serve you well in the near future.
Sincerely,
Christopher Kramer
Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
31 oct. 2021
Les points faibles : Personnel et service
Shower not working. Check your bath room shower .
Voyageur vérifié
Séjour de 1 nuit en octobre 2021
4/10 Médiocre
Preethychandran
19 août 2021
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very bad cleanliness
Preethychandran
Séjour de 1 nuit en août 2021
4/10 Médiocre
Mohammad Mobarock Hossain
17 mai 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohammad Mobarock Hossain
Séjour de 7 nuits en mai 2021
8/10 Bien
mehdi
13 janv. 2020
mehdi
Séjour de 7 nuits en janvier 2020
4/10 Médiocre
Voyageur vérifié
23 déc. 2019
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
29 avr. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en avril 2019
8/10 Bien
Voyageur vérifié
24 avr. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en avril 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
17 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 9 nuits en avril 2019
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest, Greetings! We thank you for choosing Royal Ascot Hotel as your choice of hotel. 100% guest satisfaction is our main service and we are glad to know your stay was good. On behalf of the team we look forward in welcoming you back to the hotel. Warm Regards Rajesh Kumar Front Office Manager
8/10 Bien
Voyageur vérifié
11 févr. 2019
Voyageur vérifié
Séjour de 4 nuits en février 2019
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valid Guest,We thank you for choosing Royal Ascot Hotel as your choice of stay and for scoring us 4 out of 5. We would be pleased if you wish to share with us any suggestions to improve our standards. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager
2/10 Horrible
Imran
6 févr. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
------- ALDRIG MER ---------
Imran
Séjour de 5 nuits en janvier 2019
6/10 Satisfaisant
Voyageur vérifié
15 janv. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
6/10 Satisfaisant
Voyageur vérifié
10 janv. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
8/10 Bien
vick, new york, ny
26 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
vick
Séjour de 4 nuits en décembre 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
2/10 Horrible
Matti, Helsinki
22 nov. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Matti
Séjour de 5 nuits en novembre 2018
6/10 Satisfaisant
Manish
20 nov. 2018
Manish
Séjour de 2 nuits en novembre 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Steev, Kuwait
16 nov. 2018
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Steev
Séjour de 2 nuits en novembre 2018
10/10 Excellent
Voyageur vérifié
12 nov. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
4/10 Médiocre
Voyageur vérifié
20 oct. 2018
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
George
14 mai 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Value for money
George
Séjour de 3 nuits en mai 2018
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you very much for sparing your time to send & share your feedback about our hotel facilities with us .We are pleased to learn that you had an overall enjoyable stay at Ascot Hotel and, I am therefore pleased to learn that we have met your expectations in all aspects of our services.
I will certainly share your compliments with all my team, which will motivate them to definitely go a long way in continuously providing the utmost in guest experience.
Once again, thank you for your valued time and we look forward to welcoming you at Arabian Park Hotel, in the not-too-distant future.
6/10 Satisfaisant
Stephen
5 mai 2018
Les points forts : Propreté
Room and bathroom very small but was clean
Stephen
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
6/10 Satisfaisant
Ansari
5 mai 2018
Les points forts : Confort de la chambre
Not much expectation reached as I was expecting
Ansari
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest, Greetings of the day! Your comments are valuable to us and will only help us get better. Ascot Hotel is known to strive and deliver efficient service standards and we are saddened to know that we have not achieved this. On another note, all the points that you have mentioned have been noted and will be addressed immediately. I can assure you that the necessary corrective action has been taken to ensure this little lapses in service will not happen again. We appreciate your review and do hope that you will give us another opportunity to serve and enhance your visit. we look forward to being at your service for future occasions at Royal Ascot Hotel Bur Dubai!. Warm Regards, Rajesh Kumar Front Office Manager
10/10 Excellent
Voyageur vérifié
3 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb Staff
Voyageur vérifié
Séjour de 1 nuit en septembre 2017
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
2/10 Horrible
noman
6 sept. 2017
Les points faibles : Propreté, personnel et service, confort de la chambre
do not stay in ascot hotel ever guys so sh***t.
noman
Séjour de 8 nuits en août 2017
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,Greetings of the day! We thank you for choosing Ascot Hotel and for giving us your feedback. We apologize for the inconvenience caused and attitude of the staff.We request if you could share with us what issues did you face to help improve our services. Warm Regards Rajesh Kumar Front Office Manager
8/10 Bien
Voyageur vérifié
23 juil. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2017
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Aslam
19 juil. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel was good, comfortable
Aslam
Séjour de 2 nuits en juillet 2017
6/10 Satisfaisant
Voyageur vérifié
13 juin 2017
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rooms are very small compare to picture
Voyageur vérifié
Séjour de 2 nuits en juin 2017
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Voyageur vérifié
29 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
4/10 Médiocre
Daniel, Argentina
24 avr. 2017
Noisy night club with prostitutes. Not for family.
Daniel
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest, Greetings of the day! Your comments are valuable to us and will only help us get better. Ascot Hotel is known to strive and deliver efficient service standards and we are saddened to know that we have not achieved this. On another note, all the points that you have mentioned have been noted and will be addressed immediately. I can assure you that the necessary corrective action has been taken to ensure this little lapses in service will not happen again. We appreciate your review and do hope that you will give us another opportunity to serve and enhance your visit. we look forward to being at your service for future occasions at Royal Ascot Hotel Bur Dubai!. Warm Regards, Rajesh Kumar Front Office Manager
10/10 Excellent
Azad, ontario.Canada.
21 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Had heart attack.superb staff.
Azad
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Voyageur vérifié
8 mars 2017
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Nice recent reasonable hotel
Voyageur vérifié
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Royal Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Warm Regards,
Rajesh Kumar
Front Office Manager
8/10 Bien
Nico, Tromso,Norway
5 mars 2017
Les points forts : Propreté, personnel et service, confort de la chambre
For me good location near my meeting points
Nico
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you for sharing your very nice comments and recommending Ascot Hotel.
Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.
We hope to have the pleasure of welcoming you back to our hotel in the near future.
Kind Regards
Rajesh Kumar
Front Office Manager
4/10 Médiocre
Nisar Virani, mumbai India.
22 févr. 2017
Les points faibles : Confort de la chambre
Nice hotel with good facilities around the hotel a
Nisar Virani
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest, Greetings from Ascot Hotel. We thank you for taking time in sending your feedback. With reference to the lighting we will have the concerned department informed on the same and see if something can be done. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager
6/10 Satisfaisant
moccicci, アブダビ
12 févr. 2017
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
moccicci
10/10 Excellent
josh, saudi
26 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I enjoyed it. It's more than what I expected.
josh
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest,
Thank you very much for sparing your time to send & share your feedback about our hotel facilities with us .We are pleased to learn that you had an overall enjoyable stay at Ascot Hotel and, I am therefore pleased to learn that we have met your expectations in all aspects of our services.
I will certainly share your compliments with all my team, which will motivate them to definitely go a long way in continuously providing the utmost in guest experience.
Once again, thank you for your valued time and we look forward to welcoming you at Ascot Hotel, in the not-too-distant future.
4/10 Médiocre
Amro
16 nov. 2016
Les points faibles : Infrastructures et conditions de l’hébergement
Not as expected
Amro
Réponse de Rajesh Kumar le 13 juil. 2019
Dear Valued Guest, Greetings from Ascot Hotel. We thank you for your feedback and we are sad to know the rooms were not as per your expectations Soon the hotel will be going under renovation. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager
4/10 Médiocre
Prem Chandar
1 sept. 2016
Les points faibles : Personnel et service et confort de la chambre
Cheap stay
Prem Chandar
8/10 Bien
Voyageur vérifié
28 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dejligt hotel
Voyageur vérifié
6/10 Satisfaisant
MS, リヤド
24 juil. 2016
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
便利な場所
MS
8/10 Bien
Samir Wahba, Danmark
4 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre