Dear Samir, Thank you for sharing your rating here at Expedia! Whilst we are grateful for your appreciation on our location, we are also very concerned on your feedback with our Teams, which will definitely be addressed to the concerned department. Meanwhile, we all look forward to having you and your guests once again at Address Downtown – where life happens!

Dear Hubert - Thank you for sharing your wonderful feedback and rating here at Expedia. We appreciate your kind compliments on the magnificent views and how Dubai Mall is easily accessible is via our exclusive bridge link. We all look forward to having you and your guests once again very soon at Address Downtown – where life happens!

Dear Renaud - Thank you for sharing your wonderful feedback and rating here at Expedia. We are so delighted to read your positive comments on our location, views, designs and most especially on our enhanced Hygiene and Safety measures. We all look forward to having you and your guests once again very soon at Address Downtown – where life happens!

Thank you for taking the time to share your recent experience with Address Downtown. We sincerely apologize for any inconvenience this may have caused. And we are very sorry that our service did not meet your expectations. We always aim to deliver a great experience to our guests. We are disheartened to know when we missed the mark this time. We will use the feedback you’ve provided to enhance our overall service experience and to ensure this doesn’t happen again. My team will call you to discuss this further with you.

Thank you for taking the time to share your wonderful feedback of your recent experience at Address Downtown. We pride ourselves on providing the highest quality of service here at the Address Downtown as to ensure that all our guests feel at home. Again, we really appreciate your lovely review and we hope to have the opportunity to look after you again in the future.

Dear AHMET CELALETTIN,I'm truly sorry to hear about your experience with the room assignment at Address Downtown Hotel. Your comfort and satisfaction are our utmost priorities, and it's disappointing to learn that the room you were placed in did not meet your expectations.I completely understand how disruptive noise from the air conditioning and the view of a busy shopping mall entrance could detract from your overall experience. Please accept our sincere apologies for any inconvenience this may have caused during your stay.Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure that similar issues are addressed promptly. I will personally relay your concerns to the relevant teams to investigate the room assignment process and take necessary steps to prevent such occurrences in the future.We genuinely appreciate your patience and understanding in this matter. Should you choose to stay with us again, please don't hesitate to reach out directly at frontoffice.shiftleader.addth@addresshotels.com in advance so that we can ensure your next visit is nothing short of exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us.Regards,Ozlem CoskunManagement Office - Address Downtown

Dear Bader,Thank you for your positive rating of our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunAddress Downtown

Dear Keiko,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear jaroslaw,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Kenichi,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Sem yaw,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Hunter,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear george,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Lama,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay at our hotel was like a dream, and that you enjoyed excellent service and beautiful views. Our team takes great pride in providing exceptional experiences for our guests, and it's truly rewarding to know that we met your expectations.We're delighted that our strategic location added to the convenience of your stay, allowing you to explore the surroundings on foot without having to deal with any traffic. It's our goal to make our guests' stays as enjoyable and stress-free as possible.Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Regards,Ozlem CoskunManagement Office - Address Downtown

Dear Douha,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Selcuk,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Reuben,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Nawaf,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Siddarth,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Grant,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Marian,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Davide,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Omar,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel very nice, appreciated the convenient location, enjoyed the beautiful views, and found the room to be comfortable.However, we sincerely apologize for the inconvenience you experienced with our Valet parking service. Your feedback is invaluable to us, and we are genuinely sorry that our staff did not meet the high standards of service we aim to provide.Rest assured, we take your concerns seriously, and we will address this matter promptly with our Valet parking team to ensure that such instances do not occur in the future. Providing a respectful and courteous experience is of utmost importance to us, and we appreciate your bringing this to our attention.We appreciate your understanding and would like to assure you that we are committed to continuous improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that is reflective of our standards.Regards,Ozlem CoskunManagement Office

Dear Ghassan,We are absolutely thrilled to hear that your experience at The Address Downtown continues to exceed your expectations! It warms our hearts to know that this isn't your first stay, and on this particular visit, you felt right at home.We are especially delighted to hear about the warm and welcoming reception you received from Ms. Tahzeen. Your description of her creating a special atmosphere for your wedding anniversary with hearts, flowers, and a complimentary cake is truly heartwarming. It's moments like these that make a stay memorable and unique.We will be sure to pass along your kind words to Ms. Tahzeen, as we know she will be delighted to hear about the positive impact she had on your experience. We consider ourselves fortunate to have her as part of our team, and we appreciate your recognition of her exceptional service.Thank you for choosing The Address Downtown for your special occasions, and we look forward to the pleasure of hosting you again soon. Here's to more wonderful memories and moments of feeling at home!Regards,Ozlem CoskunManagement Office - Address Downtown

Dear Jae Won,Thank you for positive rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunGeneral Manager - Address Downtown

Dear Tamella,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Azad,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Mansour,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Sahar,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Shaimaa,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Bandana, I would like to sincerely apologize for the inconveniences you experienced during your recent stay with us. It is disheartening to hear that we did not meet your expectations, and for this, I am truly sorry. I understand that you encountered issues with the air conditioning in your room, and that our staff may not have provided the level of service we strive for. Your comfort and satisfaction are of utmost importance to us, and it is disappointing to learn that we fell short in these aspects. Please allow us the opportunity to make amends and provide you with the experience you deserve. We hope you will return back for a future stay, where we will ensure that everything is in perfect order, and our team is ready to exceed your expectations. One of our team members will be reaching out to you personally. We are committed to ensuring your next stay with us is flawless, and we look forward to the opportunity to restore your faith in our hospitality. Once again, please accept our heartfelt apologies for any inconvenience you experienced and thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Azzedine,I hope this message finds you well, and I would like to extend my sincerest apologies for any inconveniences you experienced during your recent stay at our hotel. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.The absence of a welcome drink and an orientation of the hotel upon your arrival is a clear oversight on our part, and for this, I extend my deepest apologies. This is not reflective of the level of service we aim to provide, and we will reinforce our training and communication procedures to prevent such lapses in the future.I have addressed your concerns regarding our breakfast service with our Director of Culinary and he will personally investigate the options to increase the variety of the breakfast offerings as we have a buffet and ala carte options available for our guests.I'm sorry to hear that you only saw one lifeguard on duty. In fact, we have three certified lifeguards working to ensure the safety of our guests. In addition, regarding your concerns about the lifeguard and pool staff talking in the behind the desk, I apologize for any discomfort this may have caused. We will address this matter with our team to ensure that they maintain a professional and attentive demeanour while on duty to enhance the overall guest experience.I'm glad to hear that you appreciated the overall scent of the hotel. However, I'm sorry to learn that the smell in your room did not meet your expectations. We will immediately investigate the issue and take necessary steps to rectify it to ensure that all our guests enjoy a comfortable stay.Your feedback is invaluable to us as it helps us identify areas where we can improve and deliver a superior guest experience. Please rest assured that your comments have been shared with our team to implement the necessary changes and enhancements.We hope you will give us another opportunity to serve you, please do not hesitate to reach out to our team at FrontOffice.Shiftleader.ADDTH@addresshotels.comto ensure your stay is as pleasant as possible. We truly appreciate your patronage and hope to have the privilege of welcoming you back in the future.Once again, I apologize for the shortcomings you experienced during your stay. Thank you for bringing these matters to our attention.Warm regards,Ozlem CoskunManagement Office

Dear Reuben,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Stephanie,How kind of you to write these amazing comments - indeed our Hotel is perfectly situated at the Heart of Downtown Dubai whereby world-class destinations such as Dubai Mall and Burj Khalifa are just a few steps away. Furthermore thank you for your kind compliments on the cleanliness of the hotel and the staff for providing an exceptional service. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Christian,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Wendi,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Nicos,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Sammy,Thank you for your rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Sherin,Thank you for your 5 rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

Dear Marko ,Thank you for the rating on our property.We look forward welcoming you back at Address Downtown - where life happens

Dear Hind,Thank you so much for your positive review and for recognizing AIDA. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

Dear Jamila,Thank you for the rating on our property.We look forward welcoming you back at Address Downtown - where life happens