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Avis sur Kimpton Hotel Monaco Denver, an IHG Hotel

4 out of 5
Kimpton Hotel Monaco Denver, an IHG Hotel
1717 Champa St, Denver, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 570 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 237 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1000." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

2/10 Horrible

Blanca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Property Management le 24 avr. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Satisfaisant

Jarrod

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I enjoyed the location. It seemed fairly central to alot of nearby entertainment. The lobby however reminded me of a kennel which i understand had to do with being dog friendly but i felt there could be extra steps involved with keeping it at least smelling cleaner. The only other thing i could say is the upfront deposit was high aswell as a non itemized return of said deposit after days of waiting
Séjour de 3 nuits en avril 2024
Réponse de Property Management le 24 avr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 Horrible

IAN, Nederland

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointing stay. Hotel is aging, not as nice as other Kimptons, room a weird shape and size and looked out into a parking garage. Definitely wouldn’t stay again.
Séjour de 1 nuit en avril 2024
Réponse de The Hotel Monaco Team le 14 avr. 2024
Thank you for taking the time to review your stay Ian. We are deeply saddened to hear you had a disappointing stay. As we are an urban hotel some of our rooms are facing the structures around us, but we do hope that you choose to return and we can get you in a different facing room for a better second impression.

10/10 Excellent

Astrid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
☺️
Séjour de 1 nuit en avril 2024
Réponse de The Hotel Monaco Team le 5 avr. 2024
Thank you Astrid. We are delighted to hear you had a good experience and hope to see you again soon.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, clean large room with two queens. Would definitely stay there again.
Séjour de 1 nuit en mars 2024
Réponse de The Hotel Monaco Team le 26 mars 2024
John,Thank you so much for taking the time to review your stay. Lovely to hear you enjoyed and we hope to welcome you back soon.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was within walking distance to many restaurants and stores and very friendly staff.
Séjour de 4 nuits en mars 2024
Réponse de The Hotel Monaco Team le 23 mars 2024
Thank you Jennifer for your review. Happy to hear you enjoyed your time here at the Monaco and we hope to see you again in the future

10/10 Excellent

leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed for an Avalanche game. The Hotel was very clean, and the staff was very friendly and nice.
Séjour de 1 nuit en mars 2024
Réponse de The Hotel Monaco Team le 12 mars 2024
Leslie,Thank you for your review and for choosing the Hotel Monaco for your stay. Happy to hear you enjoyed and hope to see you again soon.

10/10 Excellent

Rizalina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so helpful
Séjour de 1 nuit en février 2024
Réponse de The Hotel Monaco Team le 28 févr. 2024
Thank you so much for taking the time to review your stay. We hope to see you again in the future!

10/10 Excellent

Deidre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The Hotel Monaco Team le 25 févr. 2024
Thank you for taking the time to review your stay. We hope to have you here with us again in the future.

8/10 Bien

Leslie, Verona

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff should smile more ; room had an elevated parking lot view line ; parking is ridiculously expensive ; lobby lounge is very very warm and inviting
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff and very nice room.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 févr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Satisfaisant

Andrea

Voyage d’affaires, Voyage en couple
We needed to ask twice for things to get done. Customer service not at to par
Séjour de 2 nuits en février 2024
Réponse de The Hotel Monaco Team le 12 févr. 2024
Thank you Andrea for providing feedback for your stay. We are sorry to hear you were not satisfied during your stay. We apologize for coming up short and will use the provided feedback to help our staff improve.

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The valet is crazy expensive
Séjour de 3 nuits en février 2024
Réponse de The Hotel Monaco Team le 5 févr. 2024
Thank you for your feedback.

8/10 Bien

faye

Séjour de 3 nuits en février 2024
Réponse de The Hotel Monaco Team le 23 mars 2024
Thank you for your review.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was really amazing. Staff was great and loved all of the amenities.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Corbin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room! Felt like we had a little apartment. Room was very clean and updated!
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

8/10 Bien

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Hotel is a touch dated, but was still a great option for 1 night in Denver. Small things: water pressure in shower was weak, the television should be updated - it was a struggle to use, they could add a bluetooth speaker to the rooms, the elevators need to be redone. Everyone was incredibly courteous and kind, loved the free wine hour from 5-6 pm and then also the free nightcap from 8-10 pm. Overall a good stay with a solid price to match.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Jenny

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian at the front desk was delightful. Room was large and comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room/hotel decor/ambiance, the room was large & the soaking tub was great. Bathroom floor could be cleaned better. It would have been nice if the restaurant had dessert options.
Séjour de 1 nuit en janvier 2024
Réponse de Jess le 9 janv. 2024
Thank you for taking the time to review your stay, we are so happy to hear you enjoyed the tub. We appreciate your feedback and will be sure to follow up with the appropriate teams. We hope to see you again!

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would be nice if there was Bluetooth speakers in the room. Chicago has them.
Séjour de 3 nuits en janvier 2024
Réponse de Jess le 9 janv. 2024
Thank you for your feedback. We are always looking for ways to improve and will be forwarding this along to the correct team

6/10 Satisfaisant

ROBERTO

Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 29 janv. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jess le 9 janv. 2024
Thank you for the review. We hope to see you again soon

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dog friendly and human friendly
Loved everything about the Kimpton and what a great dog friendly hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Jess le 9 janv. 2024
Thank you for taking the time to review your stay Sharon. Always happy to have our guests and their pets here with us

10/10 Excellent

Kip

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property. We will be coming back.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Frances

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great stay with my dogs and partner. The front desk lady, Alyssa, was fantastic! Can’t wait for our next stay!
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Alyssa. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Andrea

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 22 janv. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Michael, Abington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short but quality stay. Staff was pleasant and helpful. Very pleased.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Satisfaisant

Douglas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Hotel Monaco Team le 11 déc. 2023
Dear Douglas,We are sorry to hear that we came up short of your expectations during your stay. We do hope you will return so we may have a chance at a better impression.

10/10 Excellent

Hayden

Séjour de 2 nuits en décembre 2023
Réponse de The Hotel Monaco Team le 11 déc. 2023
Thank you Hayden! Always great to hear of a positive stay.

2/10 Horrible

Stephanie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible experience.
Check in time is 3 and we had to wait until 4:30 to check in. The next night, Pres. Biden stayed at the hotel and we had to go thru crazy security, were not allowed to leave our room nor were we allowed to eat. It was AWFUL....and no one said a thing to us. We had to leave our car in the middle of a protest.....It was an incredibly awful experience.
Séjour de 3 nuits en novembre 2023
Réponse de The Hotel Monaco Team le 11 déc. 2023
Stephanie,Thank you for taking the time to review your stay with us and we are truly sorry for the inconveniences faced during your stay. We at the hotel were unfortunately given conflicting information regarding parking as well as movement within the hotel so we do deeply apologize for this. We hope you will return so we may have a chance at a better second impression

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 déc. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Karen

Séjour de 1 nuit en novembre 2023
Réponse de The Hotel Monaco Team le 11 déc. 2023
Thank you for your review, we hope to see you again soon.

6/10 Satisfaisant

Jennifer, Boynton Beach

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Bare bones. No coffee pots in rooms, or irons/ironing boards restaurant very limited hours.
Séjour de 5 nuits en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Thank you for taking the time to review our hotel, Jennifer. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 Horrible

kim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de The Hotel Monaco Team le 16 nov. 2023
We are sorry to hear that your stay was less than expected. We strive to make every guests stay remarkable and are saddened to hear we fell short.We thank you for taking the time to review your stay.

8/10 Bien

DOUGLAS

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 7 nov. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Kelli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jess le 30 oct. 2023
Thank you for taking the time to review your stay, hope to see you again soon.

6/10 Satisfaisant

Deb

Voyage en famille
Les points forts : Propreté
Great location in the centre of Denver, and quite beautifully appointed. The service in the restaurant was great, as was the food. The 'happy hour' rates for drinks and food was great value. The poor service/engagement of the check in was disappointing, we were not made to feel welcome. The lack of facilities in the room (no coffee/tea making ability, no ability to order room service, no clock) made this a very expensive stay. I expect more when I am paying nearly $600 USD a night for a hotel room, even in Denver.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 27 oct. 2023
Thank you for taking the time to review our hotel, Deb. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Marissa

Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 7 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bien

Michelle, Sammamish

Voyage en famille
Les points forts : Propreté et personnel et service
Nice hotel in a not so great area. Dirty & smelly outside, not the hotels fault. Tons of construction everywhere which was annoying as a tourist. I felt safe walking from train station area at night despite obvious homeless people around though. Room was perfect for 4 people, high ceilings and lots of space.
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Tyler

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for this fabulous rating, Tyler! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Satisfaisant

Maryann

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Overpriced for the experience
The staff was wonderful! The hotel itself was disappointing. Our room was small, with one corner window facing the parking garage and overlooking a roof of equipment and bird droppings. The rug was coming up by the edge of the wall. I wouldn't mind any of that if the price point matched - but that was WAY too expensive to look at a parking garage.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 6 oct. 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our accommodations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 Bien

FELICE, Delray Beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The original room I was given was awful, like a dungeon! Window was literally feet away from a parking garage, where if the shade was open, cars and people would be looking right into your window! And No sunlight at all. Buyers beware! However, I asked for a room change and was given a beautiful, spacious, comfy room.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 6 oct. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 Horrible

Matthew

Séjour de 1 nuit en septembre 2023
Réponse de The Hotel Monaco Team le 2 oct. 2023
We are sorry to hear that you did not enjoy your stay here. We welcome all feedback and again our sincere apologies for the issues during your stay

6/10 Satisfaisant

Collin

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de The Hotel Monaco Team le 27 sept. 2023
Thank you for your feedback

4/10 Médiocre

Irie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here a couple years ago and it was FABULOUS. This visit was mediocre at best. Any requests from the front desk for housekeeping or extra pillows or the like took HOURS. Dinner food from the hotel restaurant was great but extremely limited in availability and also took a long time. Breakfast was boring, lacked flavor and the potatoes were served cold. The morning front desk personnel were great but afternoon front desk workers had very poor attitudes. I noticed lots of stains in the hallways along with a strange smell and housekeeping left behind their used rags in my room after turndown service. For the price I expected much better.
Séjour de 3 nuits en septembre 2023
Réponse de The Hotel Monaco Team le 19 sept. 2023
Thank you Irie for taking the time to review your stay. We are deeply saddened to hear that you did not enjoy your stay and have taken your feedback to the appropriate teams. We welcome all feedback and again our sincere apologies for the issues during your stay

8/10 Bien

Justyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room wasn’t what I booked but overall a good stay
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 27 oct. 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

4/10 Médiocre

William

Les points forts : Infrastructures et conditions de l’hébergement
Foyer entrance smelled like backed up sewer. All the staff are very young and in training. It's an old Monaco hotel with a modern makeover that tries to act like 4 stars but falls very short.
Séjour de 5 nuits en septembre 2023
Réponse de Hotel Management le 11 sept. 2023
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
Great stay close to everything especially Union Station to catch the Red Rocks shuttle!
Séjour de 2 nuits en septembre 2023
Réponse de Jess le 10 sept. 2023
Thank you for your stay and taking the time to review. Hope to have you stay with us again soon!

6/10 Satisfaisant

Gary

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Basically, everything was fine, but not up to the level one would expect for the price paid. There was not even a towel rod in the bathroom and the rest of the place was fading a bit in terms of newness. Worst was the $23/person "amenities fee." We did not do anything but sleep in the room, and did not park a car or check luggage, so $46/day is kinda rich and was not disclosed on check in. They also hold $400 for "incidentals." Seriously? They had my Amex on file.
Séjour de 4 nuits en septembre 2023
Réponse de The Hotel Monaco Team le 10 sept. 2023
We are sorry to hear you did not enjoy your stay with us. We hope to be able to make a better second impression in the future

4/10 Médiocre

Wei-Li, Saint Louis

Les points faibles : Personnel et service
The hotel had a very bad odor and the suite I had was run down and not clean
Séjour de 2 nuits en septembre 2023
Réponse de Jessica le 6 sept. 2023
Good afternoon,We are saddened to hear about the difficulties during your stay. We strive for all stays to be amazing and are sincerely apologetic that we missed the mark. We welcome all feedback and will follow up with the team.