Les notes se basent sur un nombre total de 2 351 avis vérifiés

4,5 sur 5
Recommandé par 93 % des clients
4,7 Propreté de la chambre
4,6 Services et personnel
4,5 Confort de la chambre
4,6 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de melbourne, FL

Great hotel in downtown Denver

Publié le 23 févr. 2017
Nice hotel in a perfect location. Staff is excellent especially Dan who was very helpful during our stay.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Baltimore, MD

Nice hotel, Great location, Kimpton quality.

Publié le 21 févr. 2017
Great hotel, nice staff, very clean, conveniently located near downtown.
Commentaire laissé par : Direction de l'hôtel
22 févr. 2017 par Elise Galli, Direction de l'hôtel
Thank you, thank you, thank you! We greatly appreciate your 5 star review and your loyalty to Kimpton! We look forward to welcoming you back the next time your travels bring you to Denver!
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great location - small room.

Publié le 16 févr. 2017
Les + : Location, lobby, staff, wine tasting and 5 minute back rubs.
Les - : Maid service before 4 o'clock in the afternoon.
Situation : 16th Street Mall, and all that goes with it, only a block and a half away. Once you get to 16th St. the free shuttle makes getting around a breeze.
Staff was great but our room was tiny and ill equipped. Maid service didn't show up until 4pm.
Commentaire laissé par : Direction de l'hôtel
19 févr. 2017 par Elise Galli, Direction de l'hôtel
Thank you for your honest feedback. It is through feedback like you have provided that we are able to continuously improve! I would love the opportunity to welcome you back and extend a complimentary upgrade so that you have more room to stretch your legs! Please contact me directly if there is anything I can do to assist!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Room service

Publié le 16 févr. 2017
Great hotel. Lousy room service (quality of food after midnight). To be fair they were professional enough to reimburse the meal.
Commentaire laissé par : Direction de l'hôtel
17 févr. 2017 par Elise Galli, Direction de l'hôtel
Thank you for your feedback. I'm disappointed to hear that your meal was not to your liking. We do hope you come back and stay with us again so we can prove that this is not up to our standard.
2 sur 5
par un voyageur vérifié

NOT SO GREAT THIS TIME

Publié le 15 févr. 2017
Les + : The one brilliantly shining star was the older gentleman who brought our luggage to our room. He was upbeat and interesting to speak with
Les - : Clean the rooms thoroughly other than routine vacuuming and dusting.
This was our second stay here. Not nearly as enjoyable and pleasant as our previous stay. The hotel desk clerk was efficient but robotic and not at all friendly. Additionally, although our reservation through Expedia indicated we had free wi-fi she insisted we did not. She indicated that Expedia puts that on all their hotel reservations even though it is untrue. We had to run the hot water in the shower for a good 15 minutes before we had any hot water. The room and the bathroom could use a good thorough cleaning. All in all disappointing. The one brilliantly shining star was the older gentleman who brought our luggage to our room.
Commentaire laissé par : Direction de l'hôtel
17 févr. 2017 par Elise Galli, Direction de l'hôtel
Thank you for taking the time to provide us with your feedback. I am so sorry to hear that as a returning guest with us that our service and product did not met your expectations. I assure you that this is absolutely not up to our standards. I would love the opportunity to welcome you back and prove to you that this was a one time mistake. Please contact me directly so that I can assist with a future reservations.
3 sur 5
par un voyageur vérifié

Nice hotel, great location

Publié le 10 févr. 2017
Be aware that you will have to pay $42 a day for parking!! Expedia should give that info to their costumers! We went there thinking everything is covered and had to spend extra $300 just for parking!! BTW there is no gym or spa there, they are separated business. We had a great time, luckily we had some extra money to spend, but what happens when ppl don't have anything extra? When they think everything is covered with their package? expedia needs to inform their costumers what are the signing for!
Commentaire laissé par : Direction de l'hôtel
13 févr. 2017 par Elise , Direction de l'hôtel
I apologize for the miscommunication on parking. We appreciate your business and your honest feedback. We do hope that you chose to stay with us on your next trip to Denver. Kind Regards, Elise Galli
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 4 févr. 2017
Great location, restaurant has terrific food, business center is super small
Commentaire laissé par : Direction de l'hôtel
9 févr. 2017 par Elise Galli, Direction de l'hôtel
Thank you for the 4 star review! We have to agree that Panzano's food is pretty spectacular! Please come back and visit us again soon!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Downtown Denver

Publié le 23 janv. 2017
First time staying there, very nice, good food, great bar except that the bar only stayed open until 10:00 pm even with a crowd of people in the bar.
Commentaire laissé par : Direction de l'hôtel
1 févr. 2017 par sandy.burkett@kimptonhotels.com, Direction de l'hôtel
Thank you for sharing your feedback about your stay and your experience at both our hotel and restaurant. We look forward to serving you again in the future. Sandy Burkett, GM
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

Publié le 7 janv. 2017
staff was awesome and friendly! The restaurant that is within the hotel was excellent! Highly recommend them for breakfast and happy hours.
Commentaire laissé par : Direction de l'hôtel
8 janv. 2017 par Sandy Burkett, GM, Direction de l'hôtel
Thank you for choosing to stay with us and your feedback. Made my Sunday to see you had such fun. All the Best, Sandy Burkett, GM
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Newport Beach, CA

Amazing find in the city of Denver

Publié le 6 janv. 2017
Les + : Everything
Situation : Its in downtown Denver, like most downtowns, its a true city.
We arrived very late , our flights were both delayed. We checked in around 2 am and the front desk person was so accommodating to us. He saw my 9 year old fascinated with the fish, he offered to bring on to our room My son jumped for joy to have his own fish in our room while we slept. They brought the fish and nothing could have made him happier. We love everything about this hotel. The staff is amazing, the room is nice and roomy and the location is perfect for what we need. If you are in Denver do not hesitate to stay here
Commentaire laissé par : Direction de l'hôtel
8 janv. 2017 par sandy.burkett@kimptonhotels.com, Direction de l'hôtel
Michelle - you literally made my day with your review. Thank you so glad to have made your son's day special. Sandy Burkett, GM