Les notes se basent sur un nombre total de 773 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,9 sur 5
Recommandé par 90 % des clients
4,0 Propreté de la chambre
4,1 Services et personnel
3,9 Confort de la chambre
3,7 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Gutes Hotel aber überteuert, schöner Pool

Publié le 15 août 2015
Les + : Der Pool ist das beste am Hotel
Les - : Sehr laut und ein kostenloses Frühstück, 16 Dollar sind zuviel
Situation : Hotel liegt zentral am Highway
Schönes Zimmer, toller Pool, aber nichts besonderes. In der Nacht ist es sehr laut durch die kommenden und gehenden Gäste. Klimaanlage ist sehr laut und nicht sehr gut, war danach erstmal krank. Zu teuer und für den guten Namen muss man nicht so viel bezahlen.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Overnight stay before our flight.

Publié le 8 août 2015
Great stay! The staff was friendly and helpful. We were able to leave our car while we were on vacation. The shuttle to and from the airport was great.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for taking the time to share a review about your stay with us. We always appreciate any feedback we get from our guests. We were very pleased to read that you enjoyed your stay with is and that you found being able to take advantage of our park and fly service convenient. We hope you had a great trip and are made it home safely. Thank you for choosing to stay with us and we hope you will stay with us the next time your travel needs bring us your way.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Baltimore, MD

Easy access to dining and car rental return at DFW

Publié le 4 août 2015
Les + : Convenience and friendly staff.
Les - : Get some real pillows for the beds!!
Situation : Lots of eating establishments to choose from nearby. Only stayed 1 night. Met friends for dinner. Went to sleep. Returned to airport in the morning.
Hotel staff was very pleasant and helpful. Complimentary cookies were fabulous. Shower leaked all over the bathroom floor. Pillows were miniscule.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for taking the time to right a review about your recent experiences at our hotel. We were pleased to read that you enjoyed your stay, although it was not without incident. Your comments are being shared with the housekeeping and engineering team to make sure similar bath related issues do not occur again. Thank you for choosing to stay with us and we hope the next time your travels bring you to the area, you will consider staying with us.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Arkansas

The staff were extremely nice and helpful.

Publié le 28 juil. 2015
Les + : Friendliness and location
Situation : Short trip to the airport and local places for dinner.
If you are flying out of DFW this is the place to stay. The FREE shuttle was quick and easy to use. The driver and hotel staff were more than helpful.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par keith, Direction de l'hôtel
Thank you for your review. We always appreciate feedback from our guests. We were very pleased to read that you enjoyed your stay and that our staff took good care of you. We were also pleased that you found our shuttle service so convenient. Did you take advantage of our park and fly option? Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon.
3 sur 5
par un voyageur vérifié de Florida

Needs updating

Publié le 26 juil. 2015
Staff great, room comfortable, just needs updating . The plumbing is so noisey someone taking a shower in an adjacent room sounds like they are in your bathroom.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for taking the time to write a review and share your feedback about your recent stay. We were pleased to read that you felt our staff took good care of you and that the room was comfortable. We understand what you mean by needing updating, and are actually planning to start a refresh of our rooms later this year. your comments regarding plumbing are being share with our engineering team and they are looking into steps to reduce noise for our guests. We appreciate you drawing this our attention. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon.
2 sur 5
par un voyageur vérifié de Idaho

Hotel sounded wonderful, but........

Publié le 23 juil. 2015
Les + : close to airport.
Les - : housekeeping turning off all set alarms .... making sure coffee pots are fully equipped with all necessary devices.
Situation : just there for the night.
Arrived for one night stay. Coffee maker did not have a tray to put the premade coffee onto, so I asked the clerk, he called houskeeping, they came and finally I got the little coffee tray, a hassle to say the least. I was awakened at midnight by the alarm in my room playing music...I did not set the alarm, it was not turned off by housekeeping. I aked for a 4AM wakeup call, which didn't happen, the desk clerk said there must be something wrong with phone in my room????? That is my fault? I almost missed my flight. The walls are so thin you can hear the person next door snoring...so if you are awakened by an alarm you didn't set...you can lie awake for hours listening to your neighbors. When I booked room I was told I was on the Executive floor....I was placed onto the 1st floor?????
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par keith, Direction de l'hôtel
Thank you for taking the time to share a review about your stay with us. We always appreciate any feedback we get from our guests. We were very sorry to read that we did not meet your expectations and that you experienced some challenges during your stay with us. Your comments are being shared with all of our department heads to review and and address to minimize the recurrence of similar incidents in the the future. Thank you for choosing to stay with us and we hope you had a safe trip home .
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 20 juil. 2015
We enjoyed our stay very much. The hotel staff was very professional and made sure all our needs were meet.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for your review. We always appreciate feedback from our guests. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Very nice hotel. Close to airport and highway.

Publié le 20 juil. 2015
Les + : Rooms, pool, convenience
Situation : Close to airport and grapevine.
Very nice hotel. Hotel was close to airport but the hotel inside was very quiet. Never heard any planes.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for taking the time to share a review about your stay with us. We always appreciate any feedback we get from our guests. We were very pleased to read that you enjoyed your stay with is and that you found our hotel to be quiet and convenient. We hope you had a great trip and are made it home safely. Thank you for choosing to stay with us and we hope you will stay with us the next time your travel needs bring us your way.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 9 juil. 2015
It was relaxing and kids had fun. Convenient location for a quick getaway. The staff was very friendly and I really was happy to see the courtesy of staff checking in on kids at the pool making sure of everyone's safety.
Commentaire laissé par : Direction de l'hôtel
10 août 2015 par Keith, Direction de l'hôtel
Thank you for your review. We always appreciate feedback from our guests. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel (bathrooms are a little rough).

Publié le 5 juil. 2015
I was impressed with all but the bathroom. The tub didn't drain so I stood in water throughout my shower and there were screaming kids down the hall all afternoon and in the next room until 4 am. I could hear every word they said even when they weren't screaming. Otherwise, the staff were great (minus bartender) and the lobby was nice.
Commentaire laissé par : Direction de l'hôtel
11 août 2015 par Keith, Direction de l'hôtel
Thank you for your review. We always appreciate feedback from our guests. We were sorry to read that your experience did not live up to your expectations and that there were some challenges during your stay. We appreciate you drawing the water draining to our attention and our engineering team is reviewing these comments, as well. They will make sure that the draining is corrected, so you or other guests should not have a recurring issue with this again. We are also sorry to read that the not all the guests in the hotel were as courteous or respectful as you. We take our guests comfort and security very seriously and want to thank you for drawing this to our attention as well. We sometimes have groups of youth on school or church trips with us and will review or operations to make sure they recognize and respect the other guests in our hotel. It is not a frequent occurrence, but one we need to be better prepared to address. Your comments will go a long way in helping us with our staff training and, again, are much appreciated. Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel soon.