Cumbria : Residences

« Location was great and rooms comfortable service was ok but not to legal expected at such a location but understand manning issues »

« The room was excellent with great lake views »

« Personnel vraiment très accueillant. Chambre de belles dimensions pour le prix avec petit dej énorme inclus et parking gratuit. Grande salle de bains (toilettes dans la sdb). Lits un peu mous mais ça va. Très belle terrasse sur le lac. En revanche le resto est cher et la brasserie bruyante. Il vaut mieux diner dehors. »

« We came back late from a long walk in the Lakes and realize arriving in our room that they gave us a room with no blind or curtain !!!! We rang the Reception at 11pm they said someone was coming but nobody showed up. The following morning when we wanted to record a formal claim the receptionist just told us "sorry" It is a shame !!! Avoid this hotel ! You pay a high rate for the location but the rest is shameful !! »

« The person at the reception had a very inappropriate behaviour. The welcome was cold, to such a point that we did not stay in the hotel for the diner. Piscine (nice, good temperature), sauna (not warm enough - could not even sweat) Jaccuzzi (out of order). Wifi limited to Whathsapp and Facebok. TV poor quality (channels). Room quite big, good confort with 2 kids, a plus »

« Due to circumstances beyond our control we were forced to cancel our reservation at the hotel, which we did by telephone four days before our expected arrival. When the hotel refused to refund our prepayment, we asked for a raincheck, which they didn't even answer. »