Les notes se basent sur un nombre total de 164 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,9 sur 5
Recommandé par 76 % des clients
4,0 Propreté de la chambre
4,1 Services et personnel
3,9 Confort de la chambre
3,7 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
par un voyageur vérifié

Clean and comfortable

Publié le 21 avr. 2016
Nicely situated to restaurants. Room was clean and the staff very welcoming.
4 sur 5
par un voyageur vérifié

Publié le 13 avr. 2016
Hotel was a little older but amazing staff and rooms were very clean. I would stay there again and Def recommend it to others.
5 sur 5
par un voyageur vérifié

Clean welcoming hotel

Publié le 21 mars 2016
The staff was friendly and helpful. The we rented had three beds. It was clean roomy and the beds were very comfortable. Is was kids hockey tournament and the staff kept the hallways, lobby and breakfast area clean. The complementary breakfast was good. The pool was great and a lot of fun was had. We had a great stay
3 sur 5
par un voyageur vérifié

Publié le 20 févr. 2016
Was a nice over night stop. Would come back for sure.
3 sur 5
par un voyageur vérifié

Inconsistent staff

Publié le 8 févr. 2016
Les - : Customer service
When attending Cochrane on business I called the hotel in advance to confirm a late checkout for the day of my departure. Initially I was told a 2pm check out would be fine. The morning of my departure prior to leaving for my meeting I checked in with the young, disheveled man behind the counter who claimed to be the Manager to confirm my late checkout time. He advised I had to vacate my room for 1230.. Further that the only way I could've arranged a 2pm checkout previously was to have paid for another night??? When I told him how ludicrous that sounded and that I would not be back again, he changed his tune to say that I could say till 3pm if needed. I was not impressed to say the least. I left my meeting at 1230 and checked out at 1250hrs. When retrieving my receipt the female clerk did not even acknowledge my presence. Horrible customer service which is unfortunate as the girl working the previous evening was professional and courteous at all times. Wa
4 sur 5
par un voyageur vérifié de Spruce Grove AB Canada

Nice location with a great view.

Publié le 5 févr. 2016
Les + : The hotel clerk using my name.
Les - : The service area in the breakfast room doesn't flow well when there is a large amount of people.
Situation : You are in the high foothills, close to the mountains. Lots of hiking, fishing, horseback activities, off-road activities and camping.
The hotel clerk made a difference in this stay. She remembered my name and used it every time that she saw me. I didn't think that this would be important but it did make me feel important. Check-in was quick. The room was as expected and was very clean. There was a hockey tournament in the area so we had several teams at the hotel. I found it a bit noisy and the public areas dirtier than our last stay here but having so many kids around I thought this was justified. Although there was more noise and activity the kids were quiet after 11:00 pm. Good job. This hotel has popcorn served in the lobby and has a sitting area with a fireplace. This is a nice touch. Breakfast was the usual fare. We had a view of the mountains out of our window and the front of the hotel faces the valley with the City of Cochrane in it.
4 sur 5
par un voyageur vérifié

Publié le 1 févr. 2016
Fast check in, walking distance to nearby restaurants
5 sur 5
par un voyageur vérifié

Top Service

Publié le 4 janv. 2016 sur Hotels
Great all the way around.
5 sur 5
par un voyageur vérifié de Grande Prairie, AB

Great place to spend the night.

Publié le 29 déc. 2015
Fast check in and check out. Close walk to restaurants. Conveniently located.
5 sur 5
par un voyageur vérifié de Edson

Great for kids.

Publié le 26 déc. 2015
Breakfast was delicious and the kids loved the waterslide. Fitness room was small but all one needs in a hotel.