Les notes se basent sur un nombre total de 202 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,8 sur 5
Recommandé par 74 % des clients
3,9 Propreté de la chambre
4,0 Services et personnel
3,9 Confort de la chambre
3,7 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié

Daughter's ringette team

Publié le 9 oct. 2016
13 families stayed for a ringette tournament. The rooms and hotel was very clean. The kids loved the water slide and pool. Staff were friendly and helpful.
Commentaire laissé par : Direction de l'hôtel
11 oct. 2016 par Sebastien L, Direction de l'hôtel
Dear guest, thank you for your great review. The team is pleased to hear you enjoyed our indoor heated pool, hot tub, and water slide as well as our well equipped and clean guest rooms. We look forward to welcoming your team back to the property. Sincerely Sebastien L General Manager
3 sur 5
par un voyageur vérifié de bc

overnight

Publié le 18 sept. 2016
How about a hotel that can't find a corkscrew. Front desk clerk made desultory search and then quickly outside for a smoke.Might as well try an adjacent cheaper hotel
Commentaire laissé par : Direction de l'hôtel
23 sept. 2016 par Sebastien L, Direction de l'hôtel
Dear Guest, thank you for taking the time to write a review. I would like to apologize regarding the fact that there was no corkscrew available during your stay. I will address your concerns with our guest service agent. Sincerely Sebastien L
3 sur 5
par un voyageur vérifié

Disappointed

Publié le 3 sept. 2016 sur Hotels
Upon check in we were informed a/c and heating non functional as lightning hit building a few weeks ago. Room stuffy without a/c. Common areas had working a/c. Not sure why some was working and rooms not. No staff in breakfast area. Waffle batter ran out and no replacement. Not sure if would stay there again.
4 sur 5
par un voyageur vérifié de Meota, Sask.

Publié le 2 sept. 2016 sur Hotels
The hotel was excellent and the room was good. The only problem was that when we arrived they told us that there would be no air conditioning. They would no give us another room. It was so hot and muggy in the room that I hardly slept all night. The clerk who checked us in said she would contact hotels.com and initiate a credit for us, but the next morning when I checked out she hadn't done that. The morning clerk then initiated a credit.
Commentaire laissé par : Direction de l'hôtel
12 sept. 2016 par General Manager, Direction de l'hôtel
Dear guest, Thank you for your feedback. I would like to apologize regarding the ac units not functioning during your stay, unfortunately earlier this month our hotel was struck by lightning which caused many of the units to malfunction. We have since had all the units repaired. I will be sure to speak with the guest service agent who checked to in to inquire why she had not given you a discount. I am pleased to hear that the guest service agent upon your departure was able to apply the discount for you. Sincerely Sebastien L General Manager
4 sur 5
par un voyageur vérifié

Publié le 29 août 2016 sur Hotels
Commentaire laissé par : Direction de l'hôtel
13 sept. 2016 par General Manager, Direction de l'hôtel
Dear guest, Thank you for rating our property. Sincerely Sebastien L General manager
5 sur 5
par Edward

Ce voyageur n'a laissé qu'une note Publié le 25 août 2016 sur Hotels
3 sur 5
par un voyageur vérifié

A/C nightmare

Publié le 24 août 2016 sur Hotels
Our only complaint was that the air conditioning was not working. Why wasn't I informed of this before arriving? I wouldn't have stayed there. We had a horrible sleep. The room was like a sauna.
5 sur 5
par un voyageur vérifié de Spiritwood, Sk.

Nice and quiet location with ample parking.

Publié le 24 août 2016
Les + : Very clean and quiet.
Very clean rooms, pool and amenities. Very friendly and helpful staff.
4 sur 5
par un voyageur vérifié de Toronto, Canada

Publié le 24 août 2016
We were late in booking hotel room, so we couldn't book a hotel room with reasonable price with location closer to Banff. We found this hotel in Cochrane and booked through Expedia. We were very happy with our choice. We came very late on the check in date, yet the concierge was very understanding. The room was clean. We were a party of 5 and we were glad to be able to find a room that fit us all. There were 3 double beds. Breakfast was simple. The swimming pool was available, we came in August. Too bad, we were too busy playing in the park. On the check in date, we found Boston Pizza nearby was still open at midnight and their pizzas were delicious. The second night, there was a hail storm around Cochrane and Calgary. So, we decided to return to hotel very late again, after the storm has passed. There was electric circuit problem, but it wasn't the staff's fault. It was probably due to storm. Our AC didn't work. Luckily, it wasn't very hot that night. The room key has to be reset at the concierge as well.
4 sur 5
par un voyageur vérifié

Publié le 23 août 2016 sur Hotels
Staff not always nice.Pool was great.Waterslide too.Breakfast ok