Les notes se basent sur un nombre total de 168 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,9 sur 5
Recommandé par 77 % des clients
4,0 Propreté de la chambre
4,1 Services et personnel
3,9 Confort de la chambre
3,7 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de Weyburn

Lovely stay

Publié le 18 juil. 2016
Clean and comfortable room. Friendly staff and very helpful. Kids loved the pool and waterslide.
3 sur 5
par un voyageur vérifié

pool out of order

Publié le 18 juil. 2016
Les + : clean and polite
Situation : the location was quite distant from where we wanted to be due to this hotel having a pool
we wre disappointed that the pool was out of order.. we had specifically chosen the hotel due to the pool. it was not their fault and a recent incident but apart from apologies nothing else was done
4 sur 5
par un voyageur vérifié de Sherwood Park,AB

Nice Hotel

Publié le 4 juil. 2016
Les + : This hotel is pet friendly which made our little vacation so much better! We were able to bring our little dog with us.
Les - : The breakfast seating area was not the cleanest. The seats were very dirty.
Situation : Cochrane is a very nice little town, very clean with many new buildings. A few parks around. Best ice cream shop in the world called McKay's.
Overall experience was good. Our kids loved the pool, even though it was on the small side. It would get crowded very easy. Couldn't spend too much time there if too many people were swimming. Rooms were clean with air conditioning which was nice. Breakfast was really good! Staff were quick to refill items that were getting low. Great location, nice little town with the best ice cream shop in the world. Lots of restaurants around to choose from.
Commentaire laissé par : Direction de l'hôtel
8 juil. 2016 par Sebastien L , Direction de l'hôtel
Dear Vanessa, Thank you for taking the time write a review regarding our hotel and community. The team at the Ramada Cochrane is pleased to hear you enjoyed your stay and the many amenities we have to offer at the property. We look forward to welcoming your family back to the hotel along with your dog! Sincerely Sebastien L
5 sur 5
par un voyageur vérifié

Clean and comfortable

Publié le 21 avr. 2016
Nicely situated to restaurants. Room was clean and the staff very welcoming.
Commentaire laissé par : Direction de l'hôtel
28 juin 2016 par Sebastien L , Direction de l'hôtel
Dear SLK, on behalf of the team at the Ramada Cochrane I would like to thank you for your positive feedback. The team looks forward to welcoming you back to once again experience our legendary customer service and remarkably clean rooms. Sincerely Sebastien L General Manager
4 sur 5
par un voyageur vérifié

Publié le 13 avr. 2016
Hotel was a little older but amazing staff and rooms were very clean. I would stay there again and Def recommend it to others.
Commentaire laissé par : Direction de l'hôtel
28 juin 2016 par Sebastien L , Direction de l'hôtel
Dear Guest, Thank you for your great comments. We strive to provide all of our guests with legendary customer service and remarkably clean rooms which I am pleased to hear you experienced. We look forward to welcoming you back to the Ramada Cochrane as well as any guests you refer to us. Sincerely Sebastien L General Manager
2 sur 5
par Jodi de Medicine Hat

Hockey team disappointment.

Publié le 22 mars 2016 sur Hotels
We stayed here for a hockey tourney. I had to book a king suite because all other rooms were booked. At 180+ $$/night I would have expected carpets to be clean the pull out bed to not be from 1980s and more than two towels in either the pool or bathrooms. Our room on day two was made up...beds made and clean towels added but it was not vacuumed nor was the garbage removed. If I had paid $69/night for the room I would have not been surprised. But at nearly $200/night. I expect much more. The free breakfast never had enough coffee or juice to get through the breakfast hours. We never even attempted to eat breakfast there as all good looked cheap and several days old. The pool never had towels and contained so much chlorine that all the team had itchy skin and sore eyes
5 sur 5
par un voyageur vérifié

Clean welcoming hotel

Publié le 21 mars 2016
The staff was friendly and helpful. The we rented had three beds. It was clean roomy and the beds were very comfortable. Is was kids hockey tournament and the staff kept the hallways, lobby and breakfast area clean. The complementary breakfast was good. The pool was great and a lot of fun was had. We had a great stay
3 sur 5
par un voyageur vérifié

Publié le 20 févr. 2016
Was a nice over night stop. Would come back for sure.
3 sur 5
par un voyageur vérifié

Inconsistent staff

Publié le 8 févr. 2016
Les - : Customer service
When attending Cochrane on business I called the hotel in advance to confirm a late checkout for the day of my departure. Initially I was told a 2pm check out would be fine. The morning of my departure prior to leaving for my meeting I checked in with the young, disheveled man behind the counter who claimed to be the Manager to confirm my late checkout time. He advised I had to vacate my room for 1230.. Further that the only way I could've arranged a 2pm checkout previously was to have paid for another night??? When I told him how ludicrous that sounded and that I would not be back again, he changed his tune to say that I could say till 3pm if needed. I was not impressed to say the least. I left my meeting at 1230 and checked out at 1250hrs. When retrieving my receipt the female clerk did not even acknowledge my presence. Horrible customer service which is unfortunate as the girl working the previous evening was professional and courteous at all times. Wa
4 sur 5
par un voyageur vérifié de Spruce Grove AB Canada

Nice location with a great view.

Publié le 5 févr. 2016
Les + : The hotel clerk using my name.
Les - : The service area in the breakfast room doesn't flow well when there is a large amount of people.
Situation : You are in the high foothills, close to the mountains. Lots of hiking, fishing, horseback activities, off-road activities and camping.
The hotel clerk made a difference in this stay. She remembered my name and used it every time that she saw me. I didn't think that this would be important but it did make me feel important. Check-in was quick. The room was as expected and was very clean. There was a hockey tournament in the area so we had several teams at the hotel. I found it a bit noisy and the public areas dirtier than our last stay here but having so many kids around I thought this was justified. Although there was more noise and activity the kids were quiet after 11:00 pm. Good job. This hotel has popcorn served in the lobby and has a sitting area with a fireplace. This is a nice touch. Breakfast was the usual fare. We had a view of the mountains out of our window and the front of the hotel faces the valley with the City of Cochrane in it.