Les notes se basent sur un nombre total de 631 avis vérifiés

4,2 sur 5
Recommandé par 87 % des clients
4,4 Propreté de la chambre
4,2 Services et personnel
4,2 Confort de la chambre
4,3 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Awesome modern hotel!

Publié le 21 févr. 2017
The setup of the hotel was really cool. The modern look and amenities were awesome! The staff was incredibly warming. I would absolutely recommend this hotel to everyone!
Commentaire laissé par : Direction de l'hôtel
21 févr. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for your awesome review of our hotel! I'm so happy to hear that you enjoyed our modern look. Please come back and see us again soon!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 17 févr. 2017
SPEND MY VALENTINE WEEKEND THERE AND IT WAS A NICE BEAUTIFUL EXPERIENCE
Commentaire laissé par : Direction de l'hôtel
21 févr. 2017 par Richard Murphy , Direction de l'hôtel
Thank you so much for your kind words. We hope you'll visit us again soon.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Close to lots of amenities

Publié le 12 févr. 2017
Close to a mall with lots of restaurants and shopping also a bass pro shop
Commentaire laissé par : Direction de l'hôtel
14 févr. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for taking the time to review our hotel online. I'm so happy that you enjoyed the location of our hotel. Please come back and see us again the next time you're in the area.
2 sur 5
par un voyageur vérifié

Publié le 20 janv. 2017
Unexpected fees. I would recommend it if they fix their fees because its not the first time it happens
Commentaire laissé par : Direction de l'hôtel
2 févr. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for bringing this to my attention. Can you please call the Hotel to speak with my General Manager so we can determine what unexpected fees were charged? Thank you again.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 12 janv. 2017
Les + : I love that they allow pets. With no charge!!
Les - : Checking in always seems to take awhile due to there is only one person at the front desk who is also assisting other guests.
Situation : Love that the Bolingbrook location is right down the street from the Promenade. Great shopping!
I love the Bolingbrook Aloft! Great location, great rooms!!
Commentaire laissé par : Direction de l'hôtel
24 janv. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for your awesome review of our hotel. I will make sure to speak with our General Manager about staffing for check in. I hope the next time you're in Bolingbrook we will see you again!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de US

Publié le 2 déc. 2016
Hotel was decent, staff was very nice.. my only complaint would be the room was kinda small, and no microwave in the room, no vent in bathroom, not much privacy using the bathroom... Also when booking we paid for breakfast included which turned out to be coupons to purchase items from their store. Which to me wasn't worth the 20$ extra a night for a 10$ coupon
Commentaire laissé par : Direction de l'hôtel
12 janv. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for taking the time to review our hotel. I'm sorry to hear that you did not have a 5-star stay with us. I will make sure to discuss your review with our General Manager and ensure that this does not affect future guests.
4 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 23 nov. 2016 sur Hotels
3 sur 5
par un voyageur vérifié

Convenient stylish hotel o

Publié le 23 nov. 2016 sur Hotels
It was great except that the hotel carpets and mattresses are beginning to look shabby. We stay here a lot and our son loves it, especially the pool area which is nice. It is sanitized with salt instead of chlorine which is awesome. Over time the mattresses and carpets have begun to show a lot of wear. The bar is fun and pretty. The downside is the breakfast is not very good. Each little item including tea and coffee is charged for which is pretty cheap and the made to order food is horrible. Everything is processed although the area looks nice.
3 sur 5
par un voyageur vérifié de US

Too "trendy" for me.

Publié le 23 nov. 2016
Seems the chain of targeting the "trendy" crowd. I'm more traditional. Would have been an o.k. stay had they not had "boiler issues" in the morning that in turn caused the guests to have no hot water. Cold a.m. showers are a bummer. From the reaction at the front desk, they didn't seem to be aware until guest started calling about it.
Commentaire laissé par : Direction de l'hôtel
12 janv. 2017 par Jessica Singer, Operations Manager, Direction de l'hôtel
Thank you for taking the time to review our hotel online. I'm sorry to hear that we had a boiler issue during your stay. Unfortunately some issues do not come to our attention until a guest mentions it.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 22 nov. 2016 sur Orbitz
The location of the hotel was great! The only issue that I had with the hotel was the fact that the room was very loud and we had trouble sleeping. Every time that the heat would kick on it would make a loud noise before hand. Also the toilet ran throughout the evening and that kept us up as well.