Dans le quartier de Zona Hotelera, cet hĂŽtel se trouve Ă moins de 15 minutes de marche de Terrain de golf Iberostar Cancun et Parc national de la cĂŽte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc.Playa Delfines est Ă 1,6 km de distance.
I did not like the property at all. It is very old and made me feel uncomfortable and unsafe due to its condition. The electricity was not working properly, several outlets were nonfunctional, the entire room needs maintenance, and my daughter received a small shock when trying to turn on the light.
We reported these issues to the front desk, but the staff member was unprofessional, ignored our concerns, and even laughed at us during checkout. We had booked for 10 days but only stayed one night because of the poor conditions.
This was the worst vacation experience Iâve ever had.
Pongan fotos de la entrada a la habitaciĂłn para saber que hay escaleras, asĂ mismo para acceder a la recĂĄmara , pues yo llevaba a una persona de la tercera edad y se le dificultĂł, asimismo la habitaciĂłn se encontraba en el 5 piso y no sirviĂł el elevador mĂĄs cercano
Cuando llegamos nos dijeron que desconocĂan la reservaciĂłn que habĂamos hecho y tuvimos que rentar otro lugar de Ășltima hora, al final resultĂł mejor el otro lugar, pero no fue grato llegar y que nos dijeran que no tenĂamos reservaciĂłn y al principio ni siquiera nos dejaban pasar a recepciĂłn para verificar la reservaciĂłn, simplemente nos decĂan que no aparecĂan nuestros nombres en un listado que les habĂa proporcionado la gerencia.
The property is in need of considerable maintenance. It is old and doubtless once very nice, but those were the glory days of yesteryear.
The pool was very nice, quite large and very enjoyable. The staff was very nice and helpful. Our room was okay but the air conditioner was overhead blowing directly on the bed making sleeping somewhat difficult.
La ubicaciĂłn estĂĄ bien, estĂĄ grande la alberca y la vista es espectacular. Lo que no nos encantĂł son las instalaciones, estĂĄn muy descuidadas, y la ubicaciĂłn de algunos cuartos estĂĄn de difĂcil acceso
The hotel front desk staff and dining room staff were very rude!! They hotel did not provide face towels, the bed did not have a blanket or duvet cover. There was a broken pipe that they had to be fixed therefore, there was no hot water for me to shower for 3 days and they did not offer me another room. The hotel room walls were paper thin and you could hear everything that was going on in the room beside you. DO NOT STAY HERE!!! The only thing and i mean the only thing that was good about that hotel was the pool! DO NOT STAY HERE!!!