6/10 Satisfaisant
Shari
Voyage en famille
22 avr. 2024
It definitely felt safe. I liked that you could ask a question when you needed something, and usually quite resourceful.
What I didn't like as much was the information on how to get new towels. I stayed for a week, and there were supposed to be towels on the 2nd, third and 4th floors, in the essentials closet, but there were never any. I had to hunt them down from the cleaning staff, and they had to find a full set on the various different floors, so it took some time. If you are staying for a week, you should have complimentary towels, half way in. You should also have at least one complimentary cleaning during that time frame, not have to pay for it, if you want it. You should also have someone come in a take out the garbage/recycling once in that time frame, not have to be responsbile for it yourself. The bags don't fit in the various compartments for garbage and recycling even with putting a knot in the bag to make it smaller. The bathroom door kept closing on us, and the only way to stop it, was to bunch up a towel. We also had a fire alarm during one of the nights around midnight - it would be good to acknowledge it with an email the next day. So overall, it was an average stay, and the staff seemed helpful and friendly.
Shari
Séjour de 7 nuits en avril 2024