When we arrived, the house was filthy. To her credit, Melinda had people come in the next morning to clean. After that, though, she was not much of a communicator. We ended up washing EVERYTHING before we used it. If you're used to travelling and staying in hotels or VRBOs, you expect certain things. Here's what NOT to expect at this location: hangers, soap of any kind (shampoo, conditioner, hand soap), a full set of towels (we actually had to retrieve what was there from the dryer), and the garage door opener, to name a few. It was obvious the house had not been looked over after the last renter, as there were dried bagels in one drawer and a dirty dish towel in another. It's a beautiful home and in a great location; it's just not been taken care of.