Beautiful spot for the resort - broad vista down to the bay. Huge curved pool and what looked like a decent selection of restaurants.
- The initial greeting by check in was not friendly, particularly when we told them we didn't want to upgrade. It then felt like we were an inconvenience (maybe the person gets an incentive if they have guests upgrade?). They also tried to make us pay again - until I provided printed proof that Expedia had already been paid for the room.
We got the same feeling when we were leaving. I made the 'mistake' of taking my bags out to my car before actually leaving and the same person who checked us in, ran out to the parking lot to ensure we checked out before we left, which was always our intent. They then disputed that Expedia was going to pay them...
Overall, not the experience we anticipated, given our experience at another hotel on the island. We would struggle to recommend Secrets - a great property spoiled by the initial and last staff experience.
