Îles des Caraïbe : Vacances au parc aquatique

Très belle plage personnel sympathique

Personnel très à l’écoute, très propre

Beaucoup d activitee

Beautiful resort, amazing staff, delicious food with a ton of choices.

Dès notre arrivée, le staff était très sympathique et toujours prêt à nous aider. Le site d'Atlantis est grand mais tout est facilement accessible par des shuttles ou même à pied si vous voulez prendre le temps de découvrir les habitats marins et les plages autour. Le parc aquatique peut facilement vous occuper toute la journée. Il y a plusieurs restaurants sur le site et autour qui vont certainement satisfaire vos goûts et votre budget. Le seul point négatif selon moi est le fait que le wifi n'est pas inclus. Il faut débourser un montant pour avoir accès au wifi ou aller au Dunkin Donut à proximité.

I had to call twice to get my room cleaned because they didn’t do a daily cleaning despite the sign was on ´clean room ‘

Personnel très à l’écoute, très propre

Tout le monde tres gentil et serviable

Very nice place for a family

Overall, the hotel was nice and the food was delicious. However, I encountered several issues with housekeeping that significantly affected my stay. The housekeeping service was inconsistent and showed a clear lack of attention to detail. As shown in the photos I’ve attached, the sheets had stains and marks on multiple occasions. One day, the housekeeper took away the used towels but didn’t replace them with fresh ones. I had to call the front desk twice before new towels were finally delivered. Another day, the shower gel bottle was completely empty – which I only realized while already in the shower. Additionally, the toilet paper was never properly replenished. There was only one roll, and it was already half used. The bathroom floor was also not cleaned properly. I ended up filling out a complaint form, but unfortunately, it seemed more like a formality – no real action was taken. It was only after I spoke in person with the housekeeping manager that things improved. By then, it was already my last day, and sadly, the experience had already negatively impacted my trip. As for breakfast, I eventually gave up on trying to get coffee from the buffet. The servers would often forget to bring it entirely. To avoid the hassle, I started getting my coffee from the Sports Bar instead, where a kind and efficient lady always provided excellent service. I truly believe that hotel management doesn't intend for guests to have a bad experience. I think I was just unlucky with the pa

accueil et service au top ils sont tres serviables. le decor est idyllique et tres calme comparé au "palace". on ne s'est pas ennuyé avec toutes les activités disponible (spa, bowling, club,...). à noter : il y a facilement 5min de marche d'un bout a l'autre de l'hotel mais avec le "train" ca allait tres vite. petit bemol pour le restaurant "sea food" en general la nourriture est tres correct meme s'il y a majoritairement des buffets a volonte.

The food is not a 4 start … only 3 reservations for the restaurant for 7 days is not enough in my opinion

Formule tout compris Spectacles de 9pm Plage privée

Je retournerai avec plaisir