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Avis sur Hotel Lombardy

4 out of 5
Hotel Lombardy
2019 Pennsylvania Ave Nw, Washington, DC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 704 avis sur 1090." "
Note des voyageurs de 8 (Bien), d’après 266 avis sur 1090." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 1090." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1090." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1090." "

9,4/10

Propreté

9,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en mai 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive rating. We appreciate it.

6/10 Satisfaisant

Josee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La seule petite chose est que nous avons du attendre longtemps à notre arrivée pendant la nuit car le portier semblait s’être endormi et ne venait pas ouvrir
Séjour de 2 nuits en décembre 2023
Réponse de Sherina Cordova - Operations Manager le 18 déc. 2023
I'm sorry to hear about your experience with the doorman. Please accept our sincere apologies for the inconvenience caused. We will address this issue with the doorman to ensure it doesn't happen again in the future. Thank you for bringing it to our attention.

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’est un coup de cœur et la prochaine fois c’est certain je retournerais à hôtel Lombardy.Tout est à proximité,12 minutes à pied de la maison blanche et de tout les autres attractions.Quartier Georgetown historique…. Qualité prix ça vaut vraiment la peine… antique à souhait mais de bon goût et d’une propreté extrême.Le valet a l’entrée qui va porter votre voiture est d’une gentillesse WoW…. Beau week-end!!
Séjour de 1 nuit en septembre 2023
Réponse de Sherane le 19 sept. 2023
Bonsoir - Merci pour vos retours positifs. Nous sommes ravis que vous ayez apprécié votre séjour chez nous et que l'emplacement de l'hôtel ait bien fonctionné pour votre visite. Nous sommes très heureux que vous ayez vécu une merveilleuse expérience avec notre voiturier. Je ne manquerai pas de partager vos commentaires avec la haute direction.

10/10 Excellent

Genevieve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un petit bijou
Arrivé assez tôt et ma chambre était prête. Sevice courtois. Très bel hôtel bien situé a quelques pas de georgestown.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Management le 22 juil. 2023
We appreciate your stay with us and your kind words regarding our staff. We look forward to welcoming you back in the future.

8/10 Bien

André

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hôtel très bien situé!
Séjour de 4 nuits en avril 2023
Réponse de Sherane le 1 mai 2023
Bonjour, Merci pour les commentaires positifs. Nous sommes ravis que vous ayez apprécié l'emplacement de notre hôtel et que cela ait bien fonctionné pour votre visite.

10/10 Excellent

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien situé à pied et/ou en transport.Personnel très agréable. Hôtel confortable.
Réponse de Sherane le 9 janv. 2023
Bonjour - Nous sommes ravis que vous ayez trouvé notre lation très bien située pour votre séjour. Heureux de savoir que vous avez apprécié le personnel. Merci encore pour les gentils mots.

10/10 Excellent

Torcelly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La localisation, la chambre et les restaurants à proximité. Ce que nous avons le moins apprécié est l’absence de politique éco responsable pour les nettoyage des serviettes ou la cheminée au gaz au niveau du bar
Réponse de Sherane le 29 déc. 2022
Bonjour - Merci pour les commentaires positifs. Nous sommes ravis que vous ayez apprécié l'emplacement et les restaurants à proximité. Toutes nos excuses concernant notre manque de politiques respectueuses de l'environnement. Je ne manquerai pas de partager vos commentaires avec la haute direction.

8/10 Bien

Louis Carol, LAVAL

Séjour de 1 nuit en août 2022
Réponse de Sherane le 9 déc. 2022
Good morning - Thank you for the positive rating.

8/10 Bien

Yoji

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
出張で利用しました。ダウンタウン至便で、近くには24時間営業のCVSがあり、なんでもそろうと思います。スタッフもフレンドリーで親切であり、全体的に満足のできる滞在でした。
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. We always stay at Lombardy Hotel whenever we visit DC. Its centrally located, close to all attractions. Overall , the hotel is clean and well maintained. Beautiful rooms. The staff is friendly and helpful. There is also a restaurant in the lobby. We definitely recommend
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Nice old-fashioned feel
Séjour de 1 nuit en mai 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to GWU makes it an automatic for visiting parents. Hotel is beautiful, old school, the rooms are large and the bathrooms have the best showers. The Four Five Coffee shop moved in two doors down which only makes staying at the hotel better. The hotel staff are all excellent, caring, and personally engaged to ensure a comfortable stay. Skip the onsite restaurant as there are plenty of much better options within easy walking distance (North Italia, Toryumon, Tatte, Circa).
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Patrick, Stamford

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The checkin staff was very friendly and helpful, and the hotel is in a great location, but the rooms were very outdated and musty. The air conditioner was also very loud and did not work well.
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 10 mai 2024
Thank you for your valuable feedback! We're delighted to hear that you found our check-in staff friendly and helpful, and that you appreciated our hotel's great location. However, we're sorry to learn that your experience with the rooms fell short of expectations. Your concerns about the outdated decor, mustiness, and noisy air conditioner are duly noted. We're committed to continuously improving our facilities and services, and your comments will be shared with our team for immediate attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.

8/10 Bien

Robin

Voyage en groupe
Location. Friendly valets, quiet
Séjour de 2 nuits en mai 2024
Réponse de Sherane le 8 mai 2024
Good evening - We are so very pleased you loved our location, the friendly bell-staff and our quiet environment. We are so very pleased you enjoyed your stay and will be back again soon for another visit.

10/10 Excellent

Cindy

Séjour de 3 nuits en avril 2024

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Very historical but had issues with the bathtub
Séjour de 2 nuits en mars 2024

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From check in to check out this was a joy. The lounge had a very Cheers feel, walking in you felt eyes turn to new person, but felt comfortable after a bit. Room was comfortable, bed/pillows were great. Food hall across the street, metro stop a block away. Easy walk to White House and National Mall.
Séjour de 5 nuits en avril 2024
Réponse de Sherane le 1 mai 2024
We're delighted you enjoyed your stay from start to finish! It's wonderful to hear that our lounge provided a welcoming atmosphere akin to Cheers. Your comfort is our priority, and we're pleased you found the room and amenities satisfactory. It's fantastic that you could explore the nearby attractions easily. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

manuel

Séjour de 4 nuits en février 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive rating. We appreciate it.

10/10 Excellent

Yasmine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very cozy boutique hotel; lots of charm! The staff was very friendly and approachable. If I had one minor issue it would be the in-room coffee was not good at all. Cafe Valet needs to retire! Luckily, there was a great coffee place a few doors down from the hotel. My husband and I would definitely stay there again.
Séjour de 3 nuits en avril 2024
Réponse de Sherane le 1 mai 2024
Thank you for sharing your experience! We're thrilled you found our boutique hotel cozy and charming. We'll definitely take your feedback on the in-room coffee into account for improvement. We're glad you discovered a great coffee spot nearby and hope to welcome you and your husband back soon!

10/10 Excellent

Bobbi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Historic hotel with rooms to match! The staff was excellent - every single person from the doorman/valet who welcomed us, W…, to the young gentleman at the reception desk twice, the lady on the 10th floor house cleaning and second doorman - all superb. The bed was comfy and room was clean. Loved the view and windows, shades. Kitchen was funky and not used but there and fine. We will be back! Thank you very very much!
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 29 avr. 2024
We're thrilled to hear about your wonderful experience at our historic hotel! It warms our hearts to know that every member of our team contributed to making your stay exceptional. Your compliments on our comfortable rooms and attentive staff mean the world to us. We can't wait to welcome you back for another memorable stay. We will be sure to share you lovely comments with the staff. Thank you for choosing us!

10/10 Excellent

Thomas

Séjour de 3 nuits en avril 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive feedback. We appreciate it.

10/10 Excellent

Margaret

Séjour de 3 nuits en avril 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive rating. We greatly appreciate it.

10/10 Excellent

Harvey

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

Jon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location next to GW University. Very friendly and accommodating staff. We would definitely return.
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 29 avr. 2024
Thank you for your kind words! We're delighted you enjoyed our prime GW University location and our friendly staff. We look forward to welcoming you back soon!

10/10 Excellent

Ilgaz

Séjour de 1 nuit en avril 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive rating. We appreciate it.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 23 mai 2024
Good morning - Thank you for the positive feedback. We appreciate it.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic hotel; former apartment building. The windows open! Kitchen with sink and refrigerator provided. Very comfortable, large rooms. Kind and helpful staff. Perfect location. Get a street view room!
Séjour de 4 nuits en avril 2024
Réponse de Sherane le 29 avr. 2024
We're thrilled you appreciated the unique charm of our historic building and enjoyed the spacious rooms with functional amenities. Our team is dedicated to ensuring a comfortable stay for every guest. Thank you for highlighting our perfect location—we agree, the street view rooms offer a fantastic experience! We look forward to welcoming you back for another memorable stay.

8/10 Bien

Brenda, Westwood Hills

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay.
Séjour de 2 nuits en mars 2024
Réponse de Sherane le 26 avr. 2024
Awesome! We are super excited you had a great stay with us. Do visit again soon.

4/10 Médiocre

GULNAR

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Everything in the room is very old. Bathroom has weird bath tub. Bath tub’s surface looks like balance ball. It is moving. First time I saw such a thing. I felt I am going to fall couple times.
Séjour de 4 nuits en avril 2024
Réponse de Sherane le 18 avr. 2024
We appreciate your feedback and apologize for any inconvenience caused by the condition of the room. Safety and comfort is our priority.Rest assured, we'll address the issues you've mentioned promptly to ensure a comfortable stay for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They staff were lovely and upgraded our room to a beautiful suite with ample space and comfortable beds. The room was beautiful and quiet.
Séjour de 3 nuits en avril 2024
Réponse de Sherane le 15 avr. 2024
Thank you so much for your appreciation! We're thrilled to hear that you enjoyed your upgraded suite and had a comfortable and peaceful stay with us. Our team takes great pride in providing excellent service, and we're grateful for your kind words. We look forward to welcoming you back soon!

10/10 Excellent

Jeanette

10/10 Excellent

Damon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic and sophisticated hotel in an excellent location. The bar was also a highlight. Blown away with how affordable it was. Excellent location too, just a few blocks from the White House and the National Mall.
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 15 avr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our classic and sophisticated hotel, and that you found our bar to be a highlight. We're also glad to know that you found our rates to be affordable. Our team works hard to provide exceptional experiences for our guests, and it's wonderful to hear that we exceeded your expectations. We'll be sure to share your feedback with our staff as motivation to continue delivering excellent service. We hope to welcome you back soon!

8/10 Bien

susan

Séjour de 3 nuits en avril 2024
Réponse de Sherane le 1 mai 2024
Good evening, we thank you for the positive rating.

10/10 Excellent

Richilou Gale

Séjour de 3 nuits en avril 2024
Réponse de Sherane le 1 mai 2024
Good evening - Thank you for the positive rating.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice people
Séjour de 1 nuit en avril 2024
Réponse de Sherane le 15 avr. 2024
We're so glad you found our team to be very nice! It's our pleasure to ensure your stay is welcoming and comfortable. Thank you for your kind words, and we hope to have the opportunity to welcome you back soon!

10/10 Excellent

kevin

Séjour de 2 nuits en avril 2024
Réponse de Sherane le 1 mai 2024
Good evening - Thank you for the positive rating, we appreciate it.

10/10 Excellent

Franklin

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved our stay recommended
Séjour de 2 nuits en avril 2024
Réponse de Sherane le 15 avr. 2024
Thank you for your appreciation! We're thrilled you enjoyed your stay and would recommend us. Your satisfaction means the world to us. We look forward to hosting you again soon at Hotel Lombardy!

8/10 Bien

Lindley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would have preferred the hotel to have a bigger lobby area and would have preferred it to have been more updated. It is a lovely hotel, but the design is very antique.
Séjour de 4 nuits en mars 2024
Réponse de Sherane le 15 avr. 2024
Thank you for your valuable feedback. We appreciate your input regarding the lobby size and design preferences. While we cherish our hotel's historic charm, we understand the desire for modern updates. Your insights will be shared with our team for consideration in our future enhancements. We hope to welcome you back for an improved experience soon.

10/10 Excellent

Carmela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was lovely, historic and with old world charm. The staff were wonderful and helpful especially Wilfredo, the front door man and reception desk staff. Great location, close to where we wanted to go. Nice restaurants nearby. Restaurant has good food as well. We had a wonderful stay at the hotel.
Séjour de 1 nuit en mars 2024
Réponse de Sherane le 15 avr. 2024
Thank you for your kind words! We're thrilled you appreciated the historic charm of our hotel and the exceptional service provided by our staff, particularly Wilfredo and our reception team. We will be sure to share this fantastic feedback with him. It's wonderful to hear you enjoyed our convenient location and nearby dining options. We're delighted you had a wonderful stay with us, and we look forward to welcoming you back for another memorable experience soon!

10/10 Excellent

Carroll

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely, quiet and clean and charming. Loved it!
Séjour de 1 nuit en mars 2024
Réponse de Sherane le 15 avr. 2024
We're delighted you enjoyed your stay with us! Your satisfaction means the world to us, and we're thrilled you found our hotel lovely, quiet, and charming. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

barbara, west hartford

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had unbelievable old world charm from the physical architecture of the building to the furnishing in the rooms, and especially to the attentiveness of the staff. The porter was wonderful and helping with luggage, reception was efficient, café for breakfast was convenient and good. Location is walking distance to a lot of things and very close to two different metro stops.
Séjour de 4 nuits en avril 2024
Réponse de Sherane le 15 avr. 2024
Thank you for your glowing review! We're thrilled you appreciated the timeless charm of our architecture, room furnishings, and the dedication of our staff. Our porter, reception team, and café staff are committed to ensuring a seamless and enjoyable stay. It's wonderful to hear you found our location convenient for exploring the city, with easy access to nearby attractions and metro stops. We hope to welcome you back for another memorable experience soon!

10/10 Excellent

CARLOS ALFREDO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excelente ubicación, un poco caro para lo sencillo del hotel, pero muy limpio, Y reitero la ubicación lo vale.
Séjour de 4 nuits en mars 2024
Réponse de Sherane le 8 avr. 2024
¡Gracias por tus comentarios! Estamos encantados de que haya disfrutado de nuestra ubicación privilegiada y haya apreciado la limpieza de nuestro hotel. Si bien entendemos las preocupaciones sobre los precios, nos esforzamos por ofrecer valor a través de la limpieza y la conveniencia. Su satisfacción es nuestra prioridad y esperamos darle la bienvenida nuevamente para otra excelente estadía.

10/10 Excellent

Connor

Séjour de 3 nuits en avril 2024
Réponse de Sherane le 29 avr. 2024
Good afternoon - Thank you for the positive feedback. We appreciate it.

8/10 Bien

Bryon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sherane le 8 avr. 2024
Good morning - Thank you for the highest rating, we greatly appreciate it.

10/10 Excellent

Amy, Stone Harbor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel staff was awesome
Séjour de 1 nuit en avril 2024
Réponse de Sherane le 8 avr. 2024
Good evening - Thank you for the wonderful and kind words regarding the staff. We are so very thrilled all worked well for your visit. We will be sure to share your comments with the team.

10/10 Excellent

Tami

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charming
Séjour de 2 nuits en mars 2024
Réponse de Sherane le 4 avr. 2024
Good evening - Thank you for the positive rating, we are thrilled your found our hotel to be charming.

10/10 Excellent

Bonnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful and the location was great. I especially enjoyed that the hotel is on the National Historic Registry.
Séjour de 4 nuits en mars 2024
Réponse de Sherane le 4 avr. 2024
We're delighted to hear that you enjoyed your stay with us and appreciated our friendly staff and great location. It's wonderful that you found value in our hotel's designation on the National Historic Registry. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sherane le 3 avr. 2024
Good evening - Thank you for the positive rating. We greatly appreciate it.

10/10 Excellent

Dannielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location, courteous staff, clean, comfortable rooms. An all around wonderful stay!
Séjour de 2 nuits en mars 2024
Réponse de Sherane le 4 avr. 2024
We're delighted to hear that you had a wonderful stay with us, enjoying our prime location, courteous staff, and comfortable rooms. Your appreciation means a lot to us, and we can't wait to welcome you back for another fantastic experience.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place. We enjoyed our stay and everyone was nice and friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Sherane le 4 avr. 2024
We're grateful for your kind words and thrilled that you enjoyed your stay with us. Your positive feedback about our staff's friendliness and helpfulness is truly appreciated. We'll make sure to share your comments with our team, as they strive to provide exceptional service to every guest. We hope to welcome you back soon!