Avis
9,6
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage d’affaires, Voyage en couple
24 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2021
8/10 Bien
Voyageur vérifié
Voyage en famille
30 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en juillet 2019
10/10 Excellent
Christian
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en mai 2024
10/10 Excellent
Masahiro
11 mai 2024
Masahiro
Séjour de 1 nuit en mai 2024
10/10 Excellent
MAILYN, Miami
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MAILYN
Séjour de 2 nuits en mai 2024
8/10 Bien
JOHN
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOHN
Séjour de 4 nuits en avril 2024
10/10 Excellent
Ron
Voyage en famille
4 mai 2024
Les points forts : Équipements
Ron
Séjour de 2 nuits en mai 2024
10/10 Excellent
Ron
Voyage en famille
4 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Ron
Séjour de 4 nuits en avril 2024
10/10 Excellent
Deborah
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 4 nuits en avril 2024
10/10 Excellent
Jacqueline
Voyage en groupe, Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 3 nuits en avril 2024
10/10 Excellent
Stefanie
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefanie
Séjour de 1 nuit en mars 2024
8/10 Bien
Kwame
27 févr. 2024
Kwame
Séjour de 5 nuits en février 2024
10/10 Excellent
Maria
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en février 2024
10/10 Excellent
jeri
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jeri
Séjour de 1 nuit en février 2024
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found The Conrad to be the best hotel and that our customer service exceeded your expectations.Providing unmatched customer service is something we strive for every day, and it's incredibly rewarding to know that we succeeded in making your stay exceptional.Your kind words mean a lot to us, and we sincerely appreciate your feedback. We hope to have the pleasure of welcoming you back to The Conrad in the near future for another outstanding experience.
10/10 Excellent
William Ryan
11 févr. 2024
William Ryan
Séjour de 1 nuit en février 2024
10/10 Excellent
Vanessa
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en février 2024
10/10 Excellent
Samantha
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samantha
Séjour de 2 nuits en février 2024
10/10 Excellent
waleed, Sarasota
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
waleed
Séjour de 5 nuits en janvier 2024
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property lovely and our staff super friendly.We're sorry to hear about your concerns regarding the area. We take the safety and security of our guests very seriously, and we continuously work with local authorities to ensure a safe environment for everyone. Your feedback is valuable to us, and we will use it to address any areas of concern and enhance the overall experience for our guests.We hope that despite this, you were still able to enjoy your stay with us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Joseph
Voyage en couple
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 3 nuits en janvier 2024
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed everything about your stay and that Expedia provided excellent service throughout your booking process.We appreciate your loyalty as a returning customer and are thrilled to know that you intend to continue booking with us. Your feedback regarding the option to utilize Affirm is greatly appreciated. We understand the importance of providing flexible payment options for our guests, and we'll certainly take your suggestion into consideration to enhance our booking process.If there's anything else we can do to further improve your experience or if you have any additional feedback to share, please feel free to reach out. We're here to ensure your future stays are as enjoyable as possible.Thank you again for choosing us, and we look forward to welcoming you back for another memorable stay.
10/10 Excellent
Keyny De
Voyage en famille avec de jeunes enfants, Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keyny De
Séjour de 3 nuits en janvier 2024
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had an amazing stay at Conrad Hotel and that our team, especially Jennifer at the concierge desk, the front desk staff, and the team assisting with baggage, made a positive impression on you.Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's truly rewarding to know that our efforts were appreciated during your stay.Your kind words will be shared with the entire team as they serve as motivation to continue delivering outstanding service to all our guests.We appreciate your patronage and hope to have the pleasure of welcoming you back to Conrad Hotel for another fantastic stay in the future.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
2/10 Horrible
Sandeep
4 janv. 2024
Les points faibles : Personnel et service
Sandeep
Séjour de 3 nuits en janvier 2024
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay.We understand the frustration that can arise from unexpected charges, and we apologize for any confusion regarding your payment. Rest assured that we take your feedback seriously, and we have addressed this issue internally to prevent similar situations from occurring in the future.We're glad to hear that the matter has been resolved to your satisfaction, and we appreciate your understanding. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
10/10 Excellent
GRACE, Santo Domingo
3 janv. 2024
GRACE
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Sonia, Cleveland
1 janv. 2024
Sonia
Séjour de 5 nuits en décembre 2023
10/10 Excellent
DHRUV
1 janv. 2024
DHRUV
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Yanira, Tierra del Sol
Voyage en couple
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yanira
Séjour de 2 nuits en décembre 2023
8/10 Bien
Allison
29 déc. 2023
Allison
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Shana
Voyage en groupe, Voyage en couple
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shana
Séjour de 1 nuit en décembre 2023
Réponse de Conrad Washington DC le 19 févr. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you loved your stay at Conrad Hotel and that you continue to choose us for your trips to DC.Our team takes great pride in providing friendly and accommodating service to all our guests, and it's wonderful to know that their efforts have made a positive impact on your stay.We truly appreciate your loyalty and patronage. We look forward to welcoming you back to Conrad Hotel for many more memorable experiences in the future.
6/10 Satisfaisant
Sahar, Melbourne
15 déc. 2023
Sahar
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Voyageur vérifié
15 déc. 2023
Conrad Hotel
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Aaron
11 déc. 2023
Aaron
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Nikita
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible!! Treat yourself you won’t regret it
Nikita
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Eliezer
24 nov. 2023
Eliezer
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Kelly
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay
Kelly
Séjour de 2 nuits en novembre 2023
Réponse de Conrad Washington DC le 21 nov. 2023
Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at the Conrad Washington DC, especially the Sakura Club floor. We are committed to providing our guests with a relaxing and enjoyable stay, and we are so glad that we were able to exceed your expectations.We are particularly delighted to hear that you found the Sakura Club staff to be amazing. They are the heart and soul of our club, and we are so proud of their dedication to providing our guests with the highest level of service and hospitality.We hope that you will choose the Conrad Washington DC again for your next visit to the DC area.
10/10 Excellent
Ishii
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ishii
Séjour de 4 nuits en novembre 2023
Réponse de Conrad Washington DC le 21 nov. 2023
Thank you so much for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at the Conrad Washington DC! We are always striving to provide our guests with an exceptional experience, and your feedback is valuable to us as we continue to improve.We are grateful for your continued patronage and hope to welcome you back to the Conrad Washington DC soon.
10/10 Excellent
Patricia
17 nov. 2023
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de Conrad Washington DC le 18 nov. 2023
Thank you so much for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at the Conrad Washington DC! We are always striving to provide our guests with an exceptional experience, and your feedback is valuable to us as we continue to improve.We are grateful for your continued patronage and hope to welcome you back to the Conrad Washington DC soon.
10/10 Excellent
Voyageur vérifié
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 top notch experience!!!
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Conrad Washington DC le 16 nov. 2023
Thank you so much for taking the time to share your amazing experience at the Conrad DC with us. We are thrilled to hear that you had an exceptional stay from the moment you arrived until you checked out.We are incredibly proud of our team for providing you with such consistent and outstanding service. It warms our hearts to know that you felt welcomed and appreciated throughout your stay.We are also grateful for your special shoutouts to the valet, the concierge, the front desk staff, the dining room manager, the housekeeper, the room service attendant, and Janice. We will be sure to share your kind words with them.We sincerely apologize for the unpleasant encounter you had with the security staff member. We understand that her demeanor made you feel uncomfortable, and we regret that this incident detracted from your overall experience. We will be addressing this matter internally to ensure that such incidents do not happen again.Despite this incident, we are delighted to hear that you will be returning to the Conrad Washington DC in the future. We are committed to providing our guests with the highest level of service and hospitality, and we hope to make your next stay even more memorable.Thank you again for sharing your feedback. We appreciate your understanding and continued patronage.
2/10 Horrible
ANNE
Voyage en famille
12 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
ANNE
Séjour de 4 nuits en novembre 2023
Réponse de Kenyon H le 13 nov. 2023
Dear Anne, Thank you for staying with us on most recent trip to Washington DC! I want to express our heartfelt apologies with regard to the inconvenience of telephone malfunction and turndown service. We value your feedback so that we can improve upon or service. Thank you for bringing this to our attention, as I will be using as a retraining tool for our staff. Again, we regret dropping the ball on providing you with an exceptional experience. We hope to have the chance to provide great service on your next visit.
10/10 Excellent
Odelia
Voyage en groupe, Voyage en couple
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Odelia
Séjour de 1 nuit en novembre 2023
Réponse de Conrad Washington DC le 12 nov. 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience at our hotel, but we apologize for any confusion regarding the valet parking fee.The valet parking fee is 60.00 plus tax. That comes to a daily rate of 70.80. This is the correct information that is posted on our website. We understand that you may have seen a different price online, but we assure you that the 70.80 price is the most accurate.We appreciate your feedback, and we will continue to strive to provide our guests with the best possible experience.
10/10 Excellent
Shengnan
9 nov. 2023
Shengnan
Séjour de 2 nuits en novembre 2023
Réponse de Conrad Washington DC le 1 déc. 2023
Thank you for choosing Conrad Washington DC for your recent stay! We are thrilled to hear that you had a positive experience and appreciate you taking the time to leave a review.While we are grateful for the positive rating, we would be delighted to learn more about what aspects of your stay you enjoyed the most. Your feedback, whether specific or general, is invaluable to us as it helps us continuously improve our services and amenities.Thank you again for choosing Conrad Washington DC. We hope to welcome you back soon and provide you with another memorable stay, one deserving of a detailed review!
6/10 Satisfaisant
Amanda Ashley, Rolling Hills
Voyage en groupe, Voyage d’affaires
29 oct. 2023
Les points faibles : Équipements
Amanda Ashley
Séjour de 3 nuits en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
I am so sorry to hear that your room was not serviced for two days. This is completely unacceptable, and I sincerely apologize for the inconvenience and frustration this must have caused you.We take great pride in providing our guests with a clean and comfortable environment, and we understand that having your room serviced regularly is an important part of your stay. We are currently investigating why your room was not serviced, and we have taken steps to ensure that this does not happen again.I hope that you will give us another chance to show you that we can provide you with the excellent service that you deserve.
10/10 Excellent
ISABELLE
26 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
ISABELLE
Séjour de 5 nuits en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you had a wonderful experience at our hotel and that you absolutely loved every minute of it.We are proud of our staff for their commitment to providing our guests with an exceptional experience, and we are especially grateful for your recognition of their excellence. Our staff is our greatest asset, and they work tirelessly to make sure that every guest feels welcome, comfortable, and valued.We are also pleased to hear that you enjoyed our hotel and its amenities. We offer a variety of features and services to meet the needs of all of our guests, and we are always looking for ways to improve.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!
10/10 Excellent
karen
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
karen
Séjour de 1 nuit en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you had a great stay at our hotel!We strive to provide our guests with the best possible experience, and we are pleased to hear that we were able to meet your expectations. We are proud of our staff for their commitment to providing excellent customer service, and we are grateful for your recognition of their efforts.We also take pride in our clean and comfortable guest rooms, our delicious dining options, and our variety of amenities. We are glad to hear that you enjoyed all that our hotel has to offer.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!
10/10 Excellent
Pirooz
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pirooz
Séjour de 1 nuit en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
I am so sorry to hear that you were overcharged for valet parking and in-room dining. I understand how frustrating this must be, and I want to assure you that we are taking this matter very seriously.Please contact us at 202-844-5900 so we can further assist you with your charges. We will investigate the issue and issue a refund for the overcharges.We apologize for the inconvenience this has caused you, and we hope that you will give us another chance to show you that we can provide you with the excellent service that you deserve.
10/10 Excellent
James
Voyage d’affaires
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en juillet 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you found our venue to be great and ideally situated for the conference center.We are proud to offer a variety of meeting and event spaces that can accommodate groups of all sizes. Our conference center is equipped with state-of-the-art technology and amenities, and our team of experienced event professionals is here to help you plan and execute a successful event.We are also conveniently located within walking distance of the main conference center, making it easy for your guests to get to and from their sessions.We hope that you will choose to host your next event at our venue. We look forward to working with you to create a memorable and successful experience for your guests.
8/10 Bien
Theodore
Voyage d’affaires
13 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Theodore
Séjour de 2 nuits en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you had a great stay at our hotel!We strive to provide our guests with the best possible experience, and we are pleased to hear that we were able to meet your expectations. We are proud of our staff for their commitment to providing excellent customer service, and we are grateful for your recognition of their efforts.We also take pride in our clean and comfortable guest rooms, our delicious dining options, and our variety of amenities. We are glad to hear that you enjoyed all that our hotel has to offer.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!
10/10 Excellent
Hye Kyung
12 oct. 2023
Hye Kyung
Séjour de 3 nuits en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you had a great stay at our hotel!We strive to provide our guests with the best possible experience, and we are pleased to hear that we were able to meet your expectations. We are proud of our staff for their commitment to providing excellent customer service, and we are grateful for your recognition of their efforts.We also take pride in our clean and comfortable guest rooms, our delicious dining options, and our variety of amenities. We are glad to hear that you enjoyed all that our hotel has to offer.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!
10/10 Excellent
Tameisha
8 oct. 2023
Tameisha
Séjour de 1 nuit en octobre 2023
Réponse de Conrad Washington DC le 18 nov. 2023
Thank you so much for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at the Conrad Washington DC! We are always striving to provide our guests with an exceptional experience, and your feedback is valuable to us as we continue to improve.We are grateful for your continued patronage and hope to welcome you back to the Conrad Washington DC soon.
10/10 Excellent
Joshua
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshua
Séjour de 2 nuits en octobre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you had an amazing time at our hotel and that you found it to be beautiful.We are proud to offer our guests a variety of luxurious amenities and features, including spacious and well-appointed guest rooms, delicious dining options, and a variety of recreational activities. We are also committed to providing our guests with excellent customer service, and we are pleased to hear that our staff exceeded your expectations.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!
10/10 Excellent
Kevin
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en septembre 2023
Réponse de Conrad Washington DC le 1 nov. 2023
Thank you for taking the time to share your feedback with us. We are so glad to hear that you had a lovely experience at our hotel and that you found our staff to be exceptional.Exceptional customer service is one of our top priorities, and we are proud of our staff for their commitment to making our guests feel welcome, comfortable, and valued. We are pleased to hear that our staff exceeded your expectations and made your stay more enjoyable.We hope that you will choose to stay with us again in the future. We look forward to welcoming you back!