Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Yoojin Lee, Assistant Front Office Manager le 7 mai 2024
Dear Diane,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the lack of soundproofing in your room. It's disappointing to hear that you were disturbed by noise, especially from neighboring guests. We understand the importance of a peaceful environment for a comfortable stay, and we regret that we fell short in providing this during your visit.Please know that we take your comments seriously, and we will address the issue of soundproofing to ensure that future guests do not encounter similar disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
8/10 Bien
Sebastien
Voyage en famille, Voyage en couple
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sebastien
Séjour de 1 nuit en mai 2024
Réponse de Yoojin Lee, Assistant Front Office Manager le 6 mai 2024
Dear Sebastien,Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you found our hotel to be a very nice place.We apologize for any delay you experienced in being helped at the front desk. Your time is valuable, and we understand the importance of prompt service. We'll review our staffing and procedures to ensure that we can provide more efficient service to our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,
8/10 Bien
David
4 mai 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en avril 2024
Réponse de Pan Pacific Vancouver Team le 6 mai 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Bien
Jonathan
19 janv. 2024
Jonathan
Séjour de 1 nuit en janvier 2024
Réponse de Pan Pacific Vancouver Team le 20 janv. 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
sebastien
Voyage en couple
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sebastien
Séjour de 5 nuits en novembre 2023
Réponse de Pan Pacific Vancouver Team le 23 nov. 2023
Dear Sebastien,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Maeva
3 nov. 2023
Maeva
Séjour de 2 nuits en octobre 2023
Réponse de Pan Pacific Vancouver Team le 6 nov. 2023
Dear Maeva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Normand
Voyage en couple
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Normand
Séjour de 4 nuits en octobre 2023
Réponse de Pan Pacific Vancouver Team le 22 oct. 2023
Dear Normand,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
nancy, rouyn Noranda
23 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nancy
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Front Office Manager Yoojin Lee le 23 sept. 2023
Dear Ms. Nancy,Thank you so much for your 5-star review!We're delighted to hear that you enjoyed the magnificent view and the splendid waterfront location. We look forward to welcoming you back soon.Warm regards,
10/10 Excellent
Sylvie
Voyage en famille
15 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 1 nuit en septembre 2023
Réponse de Ryan Wan Assistant Front Office Manager le 16 sept. 2023
Dear Sylvie,Thank you so much for your fantastic review! We are thrilled to receive your 5-star rating and your kind words.It's wonderful to hear that you had an excellent experience with us and that you would recommend our hotel. Providing a comfortable and convenient stay for our guests is our top priority, and your feedback is truly appreciated.If you ever find yourself returning to Vancouver, we'd be delighted to welcome you back for another exceptional stay. Safe travels, and thank you for choosing our hotel!
10/10 Excellent
Karl
Voyage d’affaires, Voyage en couple
9 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Karl
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Front Office Manager Ryan Wan le 13 sept. 2023
Dear Karl,Thank you for choosing Pan Pacific Vancouver. We are delighted that you had a wonderful stay with us. We appreciate your support and look forward to welcoming you back in the future.
10/10 Excellent
Sylvain
25 août 2023
Les points forts : Équipements
Sylvain
Séjour de 1 nuit en août 2023
Réponse de Assistant Front Office Manager Yoojin Lee le 21 sept. 2023
Dear Mr. Sylvain,Thank you very much for your perfect 5 out of 5 rating! Your feedback is greatly appreciated, and we are delighted to hear that you found our location beautiful and well-situated for cruises.We strive to maintain a convenient, wonderful site for our guests, and we are thrilled that it meets your expectations.We hope to have the pleasure of serving you again in the future. If you have any specific comments or suggestions to help enhance your next visit, please feel free to share them.Thank you for choosing us, and we look forward to welcoming you back!Warm regards,
10/10 Excellent
Sonia
Voyage en couple
17 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 2 nuits en août 2023
Réponse de Pan Pacific Vancouver Team le 22 sept. 2023
Dear Sonia,Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay and found our location to be optimal for exploring Vancouver.Your positive feedback serves as great motivation for our team to continue delivering top-notch experiences to all our guests. We truly appreciate your endorsement and look forward to welcoming you back on your next visit to the city.Warm regards,
8/10 Bien
antoine
Voyage en famille
9 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
antoine
Séjour de 5 nuits en août 2023
8/10 Bien
Jean-claude
Voyage en famille
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-claude
Séjour de 1 nuit en juillet 2023
10/10 Excellent
francois
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
francois
Séjour de 2 nuits en juillet 2023
Réponse de Pan Pacific Vancouver Team le 18 juil. 2023
We are delighted to hear that your recent stay with us was comfortable and enjoyable. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience.
10/10 Excellent
bruno
Voyage en famille
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bruno
Séjour de 5 nuits en juin 2023
Réponse de Pan Pacific Vancouver Team le 28 juin 2023
Dear Bruno,Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest, and we glad you had a wonderful experience during your time with us.We appreciate your trust in our services and the opportunity to serve you. Our team strives to provide exceptional hospitality, and we are thrilled to know that you enjoyed your stay.Once again, thank you for staying at our hotel. We look forward to welcoming you back for another memorable visit.Warm regards,Pan Pacific Vancouver Team
10/10 Excellent
LAINA
Voyage en famille
30 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LAINA
Séjour de 4 nuits en mai 2023
Réponse de Stanislav le 1 juin 2023
Dear Laina,Thank you for taking the time to give your stay with us a positive rating. We are pleased that you enjoyed your time with us, and we hope to welcome you back again soon.
10/10 Excellent
Vera
Voyage en famille
10 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vera
Séjour de 2 nuits en mai 2023
Réponse de Assistant Front Office Manager Ryan Wan le 5 juil. 2023
Dear Vera,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to one of the elevators being under maintenance during your stay.On a positive note, we are glad to hear that you enjoyed the incredible views of the harbor and cruise ships from our property. We strive to provide our guests with a memorable experience, and we appreciate your kind words.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
4/10 Médiocre
Yu Cheng
Voyage en famille, Voyage en groupe
9 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Yu Cheng
Séjour de 1 nuit en mai 2023
Réponse de Assistant Front Office Manager Ryan Wan le 5 juil. 2023
Dear Yu Cheng,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the lack of VIP benefits and the wait time for both check-in and check-out.We understand the importance of providing excellent service and honoring VIP benefits. We apologize if we did not meet your expectations in this regard. We will review our processes to ensure a smoother and more efficient check-in and check-out experience for all our guests.Your feedback is valuable to us, and we appreciate your input. We hope to have another opportunity to welcome you back and provide you with a more satisfying stay.
10/10 Excellent
Francine
13 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francine
Séjour de 1 nuit en avril 2023
8/10 Bien
Chenjing
Voyage en famille
18 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Chenjing
10/10 Excellent
Carolane
13 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolane
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Marc-Andre
14 août 2022
Marc-Andre
Séjour de 1 nuit en août 2022
4/10 Médiocre
Francois
Voyage en famille avec de jeunes enfants
4 août 2022
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Francois
Séjour de 2 nuits en août 2022
10/10 Excellent
Josyanne
Voyage en couple
2 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josyanne
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Marc
Voyage en couple
30 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 2 nuits en juillet 2022
10/10 Excellent
Marc
13 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle vue
Marc
Séjour de 1 nuit en mai 2022
Réponse de Pan Pacific Vancouver Team le 15 juin 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
8/10 Bien
Nicole
12 juin 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nicole
Séjour de 2 nuits en juin 2022
Réponse de Pan Pacific Vancouver Team le 15 juin 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
2/10 Horrible
Nathalie
23 mai 2022
Nathalie
Séjour de 2 nuits en mai 2022
10/10 Excellent
Béatrice
Voyage en couple
12 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Béatrice
Séjour de 3 nuits en avril 2022
Réponse de FO Team le 16 avr. 2022
Thank you for the wonderful review and great rating!
10/10 Excellent
Voyageur vérifié
11 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en avril 2022
Réponse de FO Team le 16 avr. 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Isabelle
Voyage en couple
29 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 3 nuits en mars 2022
Réponse de Pan Pacific Vancouver Team le 1 avr. 2022
Bonjour Isabelle,
Merci pour votre avis, nous esperons que vous avez apprecie votre visite chez nous!
8/10 Bien
Dominic
Voyage en couple
31 oct. 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dominic
Séjour de 5 nuits en octobre 2021
Réponse de Pan Pacific Vancouver Team le 31 oct. 2021
Hi Dominic,
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Louise
22 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel !
Louise
Séjour de 2 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 26 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
8/10 Bien
Josée
Voyage en couple
14 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josée
Séjour de 4 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 26 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
2/10 Horrible
Marie-Christine
12 sept. 2021
Marie-Christine
Séjour de 1 nuit en septembre 2021
Réponse de Pan Pacific Vancouver Team le 7 oct. 2021
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
6/10 Satisfaisant
Marc-André, Longueuil
Voyage en groupe
11 sept. 2021
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Marc-André
Séjour de 4 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 9 oct. 2021
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 Excellent
Maude
31 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maude
Séjour de 1 nuit en août 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Marie-Claude
Voyage en famille
15 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie-Claude
Séjour de 10 nuits en août 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
8/10 Bien
Christian
Voyage en famille
14 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 1 nuit en août 2021
Réponse de Pan Pacific Vancouver Team le 8 oct. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. Our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 août 2021
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 4 nuits en août 2021
Réponse de Pan Pacific Vancouver Team le 9 août 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
6/10 Satisfaisant
Georges
5 août 2021
Georges
Séjour de 4 nuits en juillet 2021
10/10 Excellent
Jetté
4 août 2021
Jetté
Séjour de 1 nuit en août 2021
10/10 Excellent
Stephanie
2 août 2021
Stephanie
Séjour de 1 nuit en juillet 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
daniel
18 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great place to stay
daniel
Séjour de 1 nuit en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. Thank you for your kind words, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Voyageur vérifié
Voyage en famille
13 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
8/10 Bien
Voyageur vérifié
Voyage en couple
12 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 9 nuits en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you generally enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!
10/10 Excellent
Travis, Madisonville
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travis
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jeffery
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffery
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Brad
12 mai 2024
Brad
Séjour de 1 nuit en mai 2024