Piscine extérieure, chaises longues

Avis sur Pan Pacific Vancouver

4.5 out of 5
Pan Pacific Vancouver
999 Canada Pl, Vancouver, BC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 2133 avis sur 3248." "
Note des voyageurs de 8 (Bien), d’après 645 avis sur 3248." "
Note des voyageurs de 6 (Satisfaisant), d’après 256 avis sur 3248." "
Note des voyageurs de 4 (Médiocre), d’après 135 avis sur 3248." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 3248." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Aucune insonorisation dans la chambre; ce n’était pas une chambre communicante nous entendions tous les bruits envahissants, et surtout les voisins, vraiment incommodants
Séjour de 1 nuit en mai 2024
Réponse de Yoojin Lee, Assistant Front Office Manager le 7 mai 2024
Dear Diane,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the lack of soundproofing in your room. It's disappointing to hear that you were disturbed by noise, especially from neighboring guests. We understand the importance of a peaceful environment for a comfortable stay, and we regret that we fell short in providing this during your visit.Please know that we take your comments seriously, and we will address the issue of soundproofing to ensure that future guests do not encounter similar disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

8/10 Bien

Sebastien

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice place ! A bit long before being helped at front desk though.
Séjour de 1 nuit en mai 2024
Réponse de Yoojin Lee, Assistant Front Office Manager le 6 mai 2024
Dear Sebastien,Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you found our hotel to be a very nice place.We apologize for any delay you experienced in being helped at the front desk. Your time is valuable, and we understand the importance of prompt service. We'll review our staffing and procedures to ensure that we can provide more efficient service to our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,

8/10 Bien

David

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Pan Pacific Vancouver Team le 6 mai 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Jonathan

Séjour de 1 nuit en janvier 2024
Réponse de Pan Pacific Vancouver Team le 20 janv. 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

sebastien

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un séjour très agréable
Séjour de 5 nuits en novembre 2023
Réponse de Pan Pacific Vancouver Team le 23 nov. 2023
Dear Sebastien,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Maeva

Séjour de 2 nuits en octobre 2023
Réponse de Pan Pacific Vancouver Team le 6 nov. 2023
Dear Maeva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Normand

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres bien situé pour visiter Vancouver
Séjour de 4 nuits en octobre 2023
Réponse de Pan Pacific Vancouver Team le 22 oct. 2023
Dear Normand,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

nancy, rouyn Noranda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique vue et secteur sur le bord de l’eau splendide
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Front Office Manager Yoojin Lee le 23 sept. 2023
Dear Ms. Nancy,Thank you so much for your 5-star review!We're delighted to hear that you enjoyed the magnificent view and the splendid waterfront location. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellente hôtel à recommander pour ceux qui prennent une croisière à partir de Vancouver! 5 étoiles sur toute la ligne!
Séjour de 1 nuit en septembre 2023
Réponse de Ryan Wan Assistant Front Office Manager le 16 sept. 2023
Dear Sylvie,Thank you so much for your fantastic review! We are thrilled to receive your 5-star rating and your kind words.It's wonderful to hear that you had an excellent experience with us and that you would recommend our hotel. Providing a comfortable and convenient stay for our guests is our top priority, and your feedback is truly appreciated.If you ever find yourself returning to Vancouver, we'd be delighted to welcome you back for another exceptional stay. Safe travels, and thank you for choosing our hotel!

10/10 Excellent

Karl

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Assistant Front Office Manager Ryan Wan le 13 sept. 2023
Dear Karl,Thank you for choosing Pan Pacific Vancouver. We are delighted that you had a wonderful stay with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Sylvain

Les points forts : Équipements
Beau site et bien situé pour les croisières!
Séjour de 1 nuit en août 2023
Réponse de Assistant Front Office Manager Yoojin Lee le 21 sept. 2023
Dear Mr. Sylvain,Thank you very much for your perfect 5 out of 5 rating! Your feedback is greatly appreciated, and we are delighted to hear that you found our location beautiful and well-situated for cruises.We strive to maintain a convenient, wonderful site for our guests, and we are thrilled that it meets your expectations.We hope to have the pleasure of serving you again in the future. If you have any specific comments or suggestions to help enhance your next visit, please feel free to share them.Thank you for choosing us, and we look forward to welcoming you back!Warm regards,

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel dans le meilleur quartier de Vancouver!
Séjour de 2 nuits en août 2023
Réponse de Pan Pacific Vancouver Team le 22 sept. 2023
Dear Sonia,Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay and found our location to be optimal for exploring Vancouver.Your positive feedback serves as great motivation for our team to continue delivering top-notch experiences to all our guests. We truly appreciate your endorsement and look forward to welcoming you back on your next visit to the city.Warm regards,

8/10 Bien

antoine

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent emplacement avec vue superbe mais service à améliorer : chambre non nettoyée 2 jours consécutifs, ascenseurs souvent en panne (donc très long temps d’attente pour entrer / sortir de l’hôtel). Les petits déjeuners sont excessivement chers.
Séjour de 5 nuits en août 2023

8/10 Bien

Jean-claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement et la vue était superbe par contre les commodités (lits/meuble)de la chambre était moindre par rapport au qualité prix .
Séjour de 1 nuit en juillet 2023

10/10 Excellent

francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Pan Pacific Vancouver Team le 18 juil. 2023
We are delighted to hear that your recent stay with us was comfortable and enjoyable. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience.

10/10 Excellent

bruno

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2023
Réponse de Pan Pacific Vancouver Team le 28 juin 2023
Dear Bruno,Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest, and we glad you had a wonderful experience during your time with us.We appreciate your trust in our services and the opportunity to serve you. Our team strives to provide exceptional hospitality, and we are thrilled to know that you enjoyed your stay.Once again, thank you for staying at our hotel. We look forward to welcoming you back for another memorable visit.Warm regards,Pan Pacific Vancouver Team

10/10 Excellent

LAINA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 4 nuits en mai 2023
Réponse de Stanislav le 1 juin 2023
Dear Laina,Thank you for taking the time to give your stay with us a positive rating. We are pleased that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 Excellent

Vera

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elevators were not working properly. Very nice place, Incredible views of harbour, cruiseships, etc.
Séjour de 2 nuits en mai 2023
Réponse de Assistant Front Office Manager Ryan Wan le 5 juil. 2023
Dear Vera,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to one of the elevators being under maintenance during your stay.On a positive note, we are glad to hear that you enjoyed the incredible views of the harbor and cruise ships from our property. We strive to provide our guests with a memorable experience, and we appreciate your kind words.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Médiocre

Yu Cheng

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Aucune avantage VIP, même si j'ai demandé Pour l'enregistrement, il me faudrait attendre apres 16h30 Pour check out il faudrait que j'attendrai 15 min
Séjour de 1 nuit en mai 2023
Réponse de Assistant Front Office Manager Ryan Wan le 5 juil. 2023
Dear Yu Cheng,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the lack of VIP benefits and the wait time for both check-in and check-out.We understand the importance of providing excellent service and honoring VIP benefits. We apologize if we did not meet your expectations in this regard. We will review our processes to ensure a smoother and more efficient check-in and check-out experience for all our guests.Your feedback is valuable to us, and we appreciate your input. We hope to have another opportunity to welcome you back and provide you with a more satisfying stay.

10/10 Excellent

Francine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement idéal pour pour embarcation pour croisière
Séjour de 1 nuit en avril 2023

8/10 Bien

Chenjing

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
La vue

10/10 Excellent

Carolane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Marc-Andre

Séjour de 1 nuit en août 2022

4/10 Médiocre

Francois

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Important problème avec le système de climatisation ! Nous avons change de chambre … meme problème ! La temperature de celle-ci est controlée par un détecteur de presence( sensor) Lorsque l’on quitte la chambre pour une activité, le système de climatisation ferme et a notre retour la temperature de la chambre est vraiment inconfortable. ( Mohammed a bien essayé de régler la situation.. en vain. Nous avons annuler notre reservation !!.
Séjour de 2 nuits en août 2022

10/10 Excellent

Josyanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai même été upgrader WoW
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’était une première expérience à cet hôtel et nous avons adoré.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle vue
Bel emplacement avec vue sur Harbour bay.
Séjour de 1 nuit en mai 2022
Réponse de Pan Pacific Vancouver Team le 15 juin 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

8/10 Bien

Nicole

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Propreté situation près du port accès facile au sky train
Séjour de 2 nuits en juin 2022
Réponse de Pan Pacific Vancouver Team le 15 juin 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

2/10 Horrible

Nathalie

Séjour de 2 nuits en mai 2022

10/10 Excellent

Béatrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Une très belle place avec un très bon service dans une très belle ville.
Séjour de 3 nuits en avril 2022
Réponse de FO Team le 16 avr. 2022
Thank you for the wonderful review and great rating!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement extraordinaire à Vancouver. Oubliez Uber et les taxis si vous le pouvez. On s'y rend en ligne directe via le Skytrain (se situe à la station Waterfront, le terminus de la Canada Line qui part de l'aéroport YVR). Nous avons été très satisfaits de l'hôtel à tous égards (Vues ++++ !!!! ) sauf pour les efforts de recyclage. Nous sommes en 2022 ! Nous nous attendons, au minimum, à trouver un bac de recyclage dans notre chambre !
Séjour de 3 nuits en avril 2022
Réponse de FO Team le 16 avr. 2022
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement était parfait de même que la vue. J’aurais préféré que le ménage de la chambre se fasse automatiquement sans qu’on le demande
Séjour de 3 nuits en mars 2022
Réponse de Pan Pacific Vancouver Team le 1 avr. 2022
Bonjour Isabelle, Merci pour votre avis, nous esperons que vous avez apprecie votre visite chez nous!

8/10 Bien

Dominic

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emplacement
Séjour de 5 nuits en octobre 2021
Réponse de Pan Pacific Vancouver Team le 31 oct. 2021
Hi Dominic, We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel !
Exceptionnel ! Vue époustouflante sur le port ! Proximité de la ville ! Stationnement sur place trop cher par contre !
Séjour de 2 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 26 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

8/10 Bien

Josée

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
C’était bien
Séjour de 4 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 26 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

2/10 Horrible

Marie-Christine

Séjour de 1 nuit en septembre 2021
Réponse de Pan Pacific Vancouver Team le 7 oct. 2021
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Satisfaisant

Marc-André, Longueuil

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I’ve stayed in 5 different hotels in the Coal Harbour area in less than a month and I could say that this one is the worst that I tried for quality and price. The room size is decent and the furniture is ok, but the room carpet had a lot of stain spots, the fan in the bathroom wasn’t working properly so the room would get really humid plus you can’t use the mirror, the windows of the room are dirty from the outside the thermos are due for a change you can barely see outside in some areas. Please note that all the saunas are non functionals in the gym and near the pool. Talking of the pool and the jacuzzi, the view is great but if you think you can relax and enjoy them, you better get lucky because during our 4 nights stays it was crazy busy and always full of people who had no interest of sharing the space from 8 to 9pm. Also I had to call the front desk because of the noise twice and they never got back to me as said which is very insulting for a hotel that pretend to be a five stars. Overall I would give it a 3 out of 5, it doesn’t worth paying more for sleepless nights and for the quality of the hotel in general.
Séjour de 4 nuits en septembre 2021
Réponse de Pan Pacific Vancouver Team le 9 oct. 2021
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Maude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service was perfect!!! Everything was clean, comfortable and excellent! I will sure come back!
Séjour de 1 nuit en août 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Marie-Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vues magnifiques sur les montagnes, North Vancouver, le Varcouver Harbour, le Stanley Park et le Canada Place... Emplacement idéal pour visiter le centre-ville de Vancouver. Ambiance autour du Canada Place agréable. Lits très confortables. Nous n'avons pas utilisé le stationnement du Pan Pacific (50$/jour). Il y en a d'autres plus abordables et sécuritaires à proximité.
Séjour de 10 nuits en août 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

8/10 Bien

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Pan Pacific Vancouver Team le 8 oct. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. Our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
J’ai tout adoré ❤️
Séjour de 4 nuits en août 2021
Réponse de Pan Pacific Vancouver Team le 9 août 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

6/10 Satisfaisant

Georges

Séjour de 4 nuits en juillet 2021

10/10 Excellent

Jetté

Séjour de 1 nuit en août 2021

10/10 Excellent

Stephanie

Séjour de 1 nuit en juillet 2021
Réponse de Pan Pacific Vancouver Team le 27 sept. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great place to stay
We had a great stay. Staff provided a great customer experience and the location is awesome. Everything was perfect with the room and the food was really good. I highly recommend this hotel.
Séjour de 1 nuit en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. Thank you for your kind words, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, la vue, chambre grande et propre
Séjour de 5 nuits en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'emplacement bien centralisé était l'idéal. Très bel établissement.
Séjour de 9 nuits en juillet 2021
Réponse de Pan Pacific Vancouver Team le 23 juil. 2021
We are pleased you generally enjoyed the ambience, service and surroundings of the hotel, and that you had overall favorable comments and ratings of our services and accommodations. At the Pan Pacific, our goal is to make each visit an enjoyable and memorable one, we strive to provide excellent service to our guests, and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Travis, Madisonville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service from hotel to cruise ship
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jeffery

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and informative when it came time to leave for our cruise that the hotel had a service to take you checked baggage right to the cruise terminal for you. The restaurant’s where on the property where excellent as well
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Brad

We checked in and the minibar was not stocked. The tub water stopper was not working so we had to wait for a service person to fix it and the auxiliary on the stereo was not working either. Staff is great and so are the views but not blown away for a $600 plus night for a room
Séjour de 1 nuit en mai 2024