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Avis sur The Royal Retreat Resort and Spa

4.5 out of 5
The Royal Retreat Resort and Spa
Village Hawala, Badi Hawala Road, Udaipur, Rajasthan

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 16." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 16." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 16." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 16." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 16." "

8,4/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Ravikanth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite a unique and exquisite property, every nook and cranny of this property is adorned with antiques and art pieces that keep surprising you moment to moment. The restaurant staff is so accommodating with exceptional service. Only thing you need to keep is n mind staying at their property is it will help if you have your own transportation, otherwise it can get tricky going in and out.
Séjour de 3 nuits en décembre 2023
Réponse de Ashish Vyas le 27 déc. 2023
Dear Ravikanth, Greetings from the Royal Retreat Resort & Spa, Udaipur ! Thank you for your ranking and great review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Ramesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Ambience and Environment
Séjour de 3 nuits en novembre 2023
Réponse de Ashish Vyas le 4 déc. 2023
Dear Ramesh, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your kind words of appreciation for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

4/10 Médiocre

Jignesh

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Property is good but services is too poor minimum 3 calls required for anything even checkout
Séjour de 2 nuits en août 2021
Réponse de Ashish Vyas le 17 sept. 2021
Dear Jignesh, We really appreciate you taking the time to share your review for the property with us. We sincerely apologise for the inconvenience caused to you at the resort. I will personally look into the same and assure that same is resolved and not repeated in future. We look forward to seeing you again soon. Warm Regards General Manager The Royal Retreat Resort & Spa ,Udaipur

6/10 Satisfaisant

Shriyansh

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Improve food quality
Séjour de 2 nuits en août 2021
Réponse de General Manager le 21 août 2021
Dear Mr Shriyansh, Thank you for reviewing you recent stay with us . First of all please accept our sincere apologies for the inconvenience caused to you in food quality, same has been conveyed to Chef and his team. Wishing you a good day ahead! Sincerely, Ashish Vyas

10/10 Excellent

Kalathiya

Séjour de 1 nuit en août 2021
Réponse de Ashish Vyas le 17 sept. 2021
Dear Valued Guest Thank you so much for your 5-star rating and great recommendation ! We will share this with the entire team to let them know to keep up the amazing work Warm Regards The Royal Retreat Team

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Deluxe Budget Report - Good in General
This deluxe budgeted property. Good choice for friends and family weekend break. They need proper staff training. Rest all is fine.
Séjour de 2 nuits en juin 2021
Réponse de The Royal Retreat Team le 8 juin 2021
Dear Valued Guest, Thank you so much for taking out time to review our services ! We are glad for your ranking and appreciation. The staffing issue is due to the pandemic scenario across the globe. Our guest experience is most important factor. Warm Regards

10/10 Excellent

Palak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
oswaem & amaging Resort in udaipur
its wonder full place
Séjour de 1 nuit en septembre 2020
Réponse de General Manager le 5 févr. 2021
Dear Palak, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your kind words of appreciation for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

palak

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice
Séjour de 1 nuit en septembre 2020
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Adish

Must visit
Hotel royal retrea resort and spa is a good choice for travellers who have there own vehicle to drive to the resort. Resort is nestled into lush green mountain with maharaja designs through out the resort.
Séjour de 2 nuits en septembre 2018
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

10/10 Excellent

Adish

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Must go
It was a pleasurable and relaxing vacation nestled in nature paradise around the Aravali mountain range.
Séjour de 1 nuit en août 2017
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
NOT WORTH IT
I had booked two rooms.They asked for each person's ID who will be staying in the room.My mother wasn't carrying ID so they made me signed waiver her.I was asked relationships. I have been staying at hotels internationally for years.NEVER HEARD and been asked for provide IDs for all the persons.Rooms were not as per booking confirmation. No bathrobes, slippers or soaking tub. No balcony in one room where as booking was for room with balcony. We had a medical emergency so I called front desk for nearest doctor's info and phone number and asked if I can call the doctor from my room so front office staff said that local calls are chargeable and I will be charged even though booking info said local calls are free.No courtsey. Dusty furniture and phone. Noisy. Could not sleep in. NO ROYAL RETREAT...NEVER AGAIN.
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your valuable review for the Resort and its services. Our guest experience is the utmost importance factor. We sincerely apologise for the inconvenience caused , we will definitely look into the matter.

8/10 Bien

Paresh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff, nice rooms, and great breakfast
Extremely courteous and friendly staff members with prompt service. Hotel is truly meant to be a retreat, away from the city. Rooms are clean, but little things need to be cared for from a maintenance perspective or else I would have provided 5 stars.
Réponse de General Manager le 5 févr. 2021
Dear Mr Paresh, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking and review for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for your ranking for the Resort and its services. We look forward to your next visit to the Resort soon. Sincerely,

2/10 Horrible

Kash, St Albans

Les points faibles : Personnel et service et confort de la chambre
Stopover
1 night stay on a very cold night.No heating available.Eventually were provided with a poxy heater which wasn't effective at all as the room has very high ceiling.Utter chaos at breakfast. Definitely a 2* property if anything. Well overpriced. I would definitely gjve it a miss.
Réponse de General Manager le 5 févr. 2021
Dear Guest, Greetings from the Royal Retreat Resort & Spa, Udaipur! Thank you for choosing to stay with us and we sincerely apologize for the inconvenience caused to you during your stay. Hope you shall give us an opportunity to make up for the lapse. Looking forward to welcoming you back on your next visit to Udaipur! Kind Regards,