Literie de qualité supérieure, surmatelas, minibar

Avis sur Visesa Ubud Resort

5 out of 5
Visesa Ubud Resort
Jalan Suweta, Banjar Bentuyung Sakti, Ubud, Bali

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 241 avis sur 364." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 364." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 364." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 364." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 364." "

9,0/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour exceptionnel
Merveilleux séjour avec un personnel aux petits soins pour nous. Ils sont d’une gentillesse incomparable.
Séjour de 3 nuits en février 2024

10/10 Excellent

Julien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste parfait
Excellent séjour pour la 3ème fois dans cet hôtel. Très belle chambre, petit déjeuner exceptionnel.
Séjour de 3 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
UN PUR PLAISIR BALINAIS
Hôtel resplendissant, extrêmement bien entretenu, à 20min à pied du centre d’Ubud. Le personnel est très accueillant et arrangeant ! Les chambres sont sublimes et la literie très confortable ! Nous reviendrons !
Séjour de 1 nuit en août 2022
Réponse de Visesa Ubud le 3 sept. 2022
Dear Sir/Madam,Warmest greetings from Visesa Ubud Resort.Thank very much for staying with us.We are delighted to hear that you have memorable experience here. We will always do our best to improve our property and service to give our guest unforgettable moment at Visesa.Once again, thank you very much and we are looking forward to welcoming you in very near future.Best Regards

8/10 Bien

claude, porto-vecchio

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
hôtel bien mais très peu d’isolation phonique pdj sans plus et très asiatique personnel très aimable
Séjour de 4 nuits en février 2020
Réponse de Desa Visesa Ubud le 4 mars 2020
Dear Claude, Thank you very much for your kind review and enjoyed your time at Desa Visesa. Hopefully, we are able to welcoming you back again in the future. Best Regards,

10/10 Excellent

Stéphan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havre de paix
Très belle étape pendant la séjour en Indonésie, Havre de paix
Séjour de 3 nuits en août 2019
Réponse de Junita and Visesa Ubud Resort Family le 30 sept. 2019
Thank you for choosing Visesa Ubud Resort for your unforgettable stay at The Island of Paradise. We are very delighted to know you find our resort exquisite and your overall stay very enjoyable. Your constructive comments are well noted for future references. Again thank you for sharing your review. We look forward to welcoming you back soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Junita and Visesa Ubud Resort Family le 26 août 2019
Thank you for choosing Visesa Ubud Resort for your unforgettable stay at The Island of Paradise. We are very delighted to know you find our resort exquisite and your overall stay very enjoyable. Again thank you for sharing your review. We look forward to welcoming you back soon.

2/10 Horrible

Romain

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Attention a la mauvaise surprise!
Hôtel faisant du surbooking et vous recalise dans un hôtel voisin. A fuir si vous voulez être tranquille dans vos hôtels réservés
Séjour de 2 nuits en juin 2019
Réponse de Shinta le 5 juil. 2019
Dear Romain, Warmest Greetings from Visesa Ubud Resort! Thank you very much for staying with us and for taking the time to review us here. On behalf of Visesa Ubud team, allow us to firstly do apologize for any inconvenience that had happened during your stay at our humble village. Please be rest assured that what had happened is still far from our standards and necessary actions and measurements have been underway to ensure that this issue will never happen again in the future. Our team always take every guest feedback very seriously because guest's satisfaction has been and will always be our utmost priority. We hope we will have another opportunity to host and serve you better in the future. Have a blast!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Gens tres serviable et hotel magnifique ,calme , navette pour le centre d'ubud tres frequente
Séjour de 12 nuits en avril 2019
Réponse de Shinta le 16 mai 2019
Dear our happy guest, Warmest Greetings from Visesa Ubud Resort! Thank you very much for staying with us recently and for sharing such a nice feedback here. It was our pleasure to have you here at Visesa and we are eternally grateful to know that your experience with us was a splendid one. Many thanks for highlighting our shuttle service and helpful service given by our dedicated team which successfully lived up to your expectation. Here at Visesa, we will continue to strive in delivering a perfect stay experience because that is exactly what we want for you and our customers. We can not wait to welcome and host you again in the nearest future for another enriching holiday experience. Have a blast!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Hôtel 5 étoiles dans 1 très beau site Personnel n’est pas à la hauteur de la catégorie 5 étoiles Infrastructures vieillissantes Navettes limitées à quelques allers retours par jour Ce qui n’est pas pratique
Séjour de 2 nuits en octobre 2018
Réponse de Shinta le 8 nov. 2018
Dear Sir/Madam, Warmest Greetings from Visesa Ubud Resort! Thank you very much for sharing your kind review regarding your stay experience with us. Here at Visesa Resort Ubud, we always bring the best to every guest experience therefore, it is our duty to make sure your stay remarkable. We sincerely do apologize for unpleasant experience you had that caused due to the shuttle service, actually we have improved the shuttle service than the previous one. But, we are sorry to hear your concern about that. We will share it to our team member for further improvements. We will definitely taking an action to follow up the area that you mentioned and make sure it will never happen again in the future. We appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us. Looking forward to welcoming you back in the near future.

8/10 Bien

Julien

4 nuits à ubud zn famille
Les villas avec piscine sont vraiment sympa en famille (3 enfants). On peut aller de l’hotel à Ubud par un chemin à travers les rizières avec de superbes vues. Le service est du niveau 5*. Les restaurants sont corrects mais sans plus.
Séjour de 4 nuits en août 2018
Réponse de Shinta le 10 sept. 2018
Hi Julien! Warmest greetings from Visesa Ubud Resort! Thanks for sharing your stay experience with us! We're pleased to know that you had a great time at Visesa and to know that the service we offered have lived up your satisfaction. We appreciate your review here and will share it to our team for further improvements. Thanks and we look forward to seeing you again soon! Best regards, Shinta General Admin

10/10 Excellent

Pierre, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel
Tout est parfait : le petit déjeuner, le personnel, la villa, le service, la restauration, le cadre... Je reviendrai avec plaisir.
Séjour de 4 nuits en juillet 2018
Réponse de Tirta le 5 août 2018
Dear Pierre, Warmest Greetings from Visesa Ubud Resort at Desa Visesa! Thank you very much for sharing your stay experience with us. Here at Visesa Ubud Resort, we always bring the best to every guest experience with good attention and care, therefore, it is our duty to make sure your stay memorable. Once again, your positive feedback on our hospitality has good motivated us to keep bring the best service and product to our guests. We look forward to welcoming you back to Visesa Ubud Resort in the near future.

8/10 Bien

Clement

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel
Nice location - beautiful hotel room. Breakfast is really good!
Réponse de Junita-E-Commerce le 9 mai 2018
Dear Mr/Ms. Clement, Thank you for staying with us at Visesa Ubud Resort and your positive feedback. We are delighted to read that you have enjoyed your stay with us. We are glad that you liked the location of the hotel and the tasty breakfast at our Restaurant. We are looking forward to welcoming you back in the near future.

8/10 Bien

Michcel, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel en pavillons intégrés dans la nature
Situé à l'écart de la route et du centre de Ubud, l'hôtel est un village à lui seul, avec des zones de promenade et même des cultures et des promenades en poney pour les enfants. C'est un concept différents de ce qui existe ailleurs, avec un personnel attentif et très agréable, ce qui compense largement les petites lacunes, peu nombreuses, qu'on peut parfois constater. La cuisine est de bonne qualité et le petit déjeuner somptueux.
Séjour de 3 nuits en décembre 2017
Réponse de Rai Arsana le 2 janv. 2018
Dear Michcel, Greetings from Visesa Ubud Resort at Desa Visesa. Thank you as well for your wonderful feedback and I am glad to know that you were impressed with the services we offer. It is our commitment to always provide exceptional service to our esteemed guests. Here at Visesa Ubud, the guest satisfaction is our utmost priority and we strive each day in order to provide you with the best experience. Thank you once again and we hope to have you return in the not so distance future. Sincerely yours, Rai Arsana General Manager

10/10 Excellent

Fab, Marseille, FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dépaysement
Nous avons séjourné une semaine dans cette hôtel très plaisant ... Que du bon à retenir Personnel très agréable, pleins de surprises tout au long du séjour, petit déjeuner copieux , ... Un petit bémol pour les frileux la piscine est un peu fraîche mais de nature frileux mais accessible qd même
Séjour de 7 nuits en septembre 2017
Réponse de Rai Arsana le 19 sept. 2017
Dear Fab, Thank you for your great feedback! I am so delighted to learn that we have successfully exceeded your expectation and I am glad that you enjoyed your Visesa experience. Thank you for staying with us and should there be another chances to host you in the future I personally ensure you that your stay will be as memorable as the previous one. Sincerely yours Rai Arsana General Manager

10/10 Excellent

Laetitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour au paradis à Ubud
Parfait !!!! Nous sommes restés une nuit supplémentaire !
Dear Valued Guest, Greetings from Royal Tulip Visesa Ubud! We are so glad to know that you have enjoyed your stay from the beginning until you have left the resort with an unforgettable memory. We fully appreciate your complimentary words and will share it to the entire team as I believe that they will feel very appreciated. Thank you for recommending us to our future guests. Together with the team, we look forward to welcome you back to our resort to offer you another top notch Visesa experience. With best regards, Rai Arsana General Manage

10/10 Excellent

mehdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel, villas magnifiques
Trè très bon séjour au Visesa... Le personnel et le service sont excellents, l hotel est tres beau et respectueux de l environnement. Notre villa superbe avec salle de bains extérieure, bassin privé... Le restaurant est très bon aussi, super breakfast de même. Highly recommended !!!
Réponse de Rai Arsana le 14 avr. 2017
Cher estimé invité, Salutations de Royal Tulip Visesa Ubud. Ma grande appréciation pour le partage de votre merveilleux avis sur Trip Advisor. C'est un honneur pour nous de lire plusieurs points merveilleux que vous avez mentionnés au sujet de la station et que vous avez eu une superbe expérience Visesa. Il a toujours été notre mission de servir nos clients au mieux et de dépasser leurs attentes grâce à un service personnalisé. Je suis fier de mon équipe qui a fait un effort supplémentaire et a rendu votre expérience spéciale. Nous aimerions vous accueillir de nouveau dans cette magnifique île pour une autre expérience distinctive. Meilleures salutations, Rai Arsana Directeur général

10/10 Excellent

Elvina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cadre magnifique et personnel chalereux
Excellent. La villa est parfaite avec une piscine vue la rivière. Le personnel est trés gentil et chalereux. Le cadre est impressionnant. Fantastique!
Réponse de General Manager le 18 oct. 2016
Dear Valued Guest, Greetings from Royal Tulip Visesa. Many thanks for your favorable review. We are pleased that you found our private pool villas are spacious and covered with traditional concept. We are proud to have exceeded your expectations in so many aspects, at the same time humbled by your kind words. Thank you for giving us the opportunity to be of service and our entire team look forward to your return. Warmest regards, Rai Arsana General Manager

10/10 Excellent

Auriane, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice villa
Perfect hotel for honey moon! Beautiful villa with private pool
Réponse de General Manager le 15 sept. 2016
Dear Toulouse, Greetings from Visesa Ubud. Thank you for your precious time to share your feedback on Hotels.com. It was a pleasure to host you at the resort and glad that you had enjoyed your time with us. Your kind complimentary to our property facilities are really appreciated, since we believe that our valued guest comments keep our work performance constantly on its level. On behalf of the team, we would like to say thank you for trusting us to host your holiday stay and it will be a pleasure for us to be able to welcome you back to Ubud for another exceptional stay. Warmest regards, Rai Arsana General Manager

6/10 Satisfaisant

stuart

Les points faibles : Équipements
The hotel was absolutely filled woth creaming children and group tours. I couldn’t have breakfast. The staff seemed angry under the smiles and maybe were also fed up with tourism .
Séjour de 1 nuit en avril 2024

10/10 Excellent

Mahamed

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THIS IS YOUR SIGN TO BOOK! Everything about this place was perfect. Started off our honeymoon here and we could not have asked for a better start to it. The customer service was phenomenal; our bags were carried to our suite upon check in and carried out on check out, the rooms were cleaned daily. It was the best experienced. Beautiful scenes. Amazing vibes.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Oliver

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was absolutely phenomenal! Very polite and forthcoming! Would recommend any day! We will be back soon!
Séjour de 7 nuits en mai 2024

8/10 Bien

CRISTINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

julie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We truly enjoyed our stay at this Hotel we had the best breakfast everyday and the staff was friendly .. The villas were beautiful and clean
Séjour de 6 nuits en avril 2024

10/10 Excellent

Marcelo

Voyage en couple
Les points forts : Équipements
Outstanding property and rooms. Exceptional service. Would definitely stay there again.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Johanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is nothing bad I can say about our stay in the 2 bedroom villa, everything was incredible. It’s also walkable into Ubud center or the hotel provides a shuttle 3 times a day. The massage I had at the spa was very good.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Ryan Percano

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en avril 2024

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort to stay in Ubud. Staff are very friendly, rooms are wonderful and clean. Highly recommend.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Chanpheng

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff was so kind friendly and will respect they all made us so welcome 🙏 🥰resort was beautiful we diffinitly will be back if there was a 10 star ⭐️ I will give it to them
Séjour de 6 nuits en mars 2024

10/10 Excellent

Marky

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were the best! They were so friendly. Everybody smiles. Very helpful and so respectful. Now I understand why the reviews are so great. Will definitely stay again.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only stay for a night, but the staff were helpful, kind even though I arrived super late.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Spencer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay close to Ubud City Center!
We loved our stay at Visesa! Absolutely stunning, tranquil grounds, super friendly and attentive staff, comfortable room, though a tad outdated, great massage therapists, and wonderful breakfast buffet. Only a mile outside of Ubud town center so we were able to walk to everything so great location as well. The gardens and rice fields were so peaceful and calm!
Séjour de 4 nuits en février 2024

10/10 Excellent

Liam, Roleystone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Weslyn

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Rudolph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Dan, Vermont South

Séjour de 5 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We’re already thinking of coming back!
We had an absolutely wonderful time at Visesa. The moment we arrived, we felt so attended to. Besides warmly greeting us and assisting us with checkin, the staff also offered to perform a welcome blessing ritual for us and suggestions on what we could do around the resort. The jungle room we booked was spacious, clean, quiet and peaceful. I liked that the resort paid attention to details, from providing fresh bath salt daily to changing only the necessary bath and floor towels. So I felt like we did our part in being eco-friendly, without comprising on luxury and comfort. The resort also has padi fields, a garden, farm animals making an appearance in the morning, spa and activities all day. So there’s always something for us to do. We also enjoyed the dinner at Lumbung restaurant that’s situated just within the resort compounds, and features a mini natural waterfall at the al fresco area. Even the staff here were friendly and welcoming. Thank you!
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Eunice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is friendly. The environment is good. There are many flowers and rice field in this resort. The Villa is clean and well maintained. But it is not closed to downtown Ubud, we need to take a shuttle to there.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfection down to the details. Incredible movie-esque villas, warm and immaculate service, every one of our needs was zealously met. I cannot recommend this place enough.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Martina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Underbara villor, fantastisk service, mat och personal. Väldigt lugnt trots högsäsong
Séjour de 3 nuits en décembre 2023

8/10 Bien

Randal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unique
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Dagmar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful oasis in Ubud
Beautiful oasis in Ubud next to rice fields. Very quiet, clean, very attentive staff, great spa and restaurant 🌺
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Vittoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This probably is absolutely beautiful all the staff are so friendly and helpful and show real passionate towards their guests . Can wait to go back.
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Henry

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Honestly for the price, I felt that the property was a little overrated. Breakfast was really good, and service was as well. We weren’t a fan of the bathroom being outside, as we’d get bitten by mosquitos while doing anything. Furthermore, the hot water is limited by a hot water tank, and after that, there’s no more hot water, which is inconvenient. Lastly, because the bathroom is outside, you can hear your neighbors doing their business, and they can hear you. We had a case where our neighbor was blasting their music and we could hear it.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Rosalind, Kailua-Kona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our welcome reception was surprisingly awesome-we received a blessing and some refreshing drink…our air conditioner broke the first night but the staff fixed problem the next morning…we rode the bikes…the landscape of the hotel is so relaxing and beautiful…I will definitely recommend this property to family and friends…
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Yasuhiko

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Dilip Kumar

Séjour de 3 nuits en septembre 2023

8/10 Bien

Pathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous Vivasa Ubud
We stayed in a lap pool villa and it was amazing, A beautiful view of a little river behind it. Just the two of us which was an extravagance but the lap pool won out. The property has to be seen to be believed, gorgeous walks around a paddy field and huge with stunning flower gardens water and lotus lillies
Our lap pool
After breakfast these come walking past
Séjour de 3 nuits en septembre 2023
Réponse de Agus le 26 sept. 2023
Dear Ms. Christine,Thank you very much for choosing to stay at Visesa Ubud Bali during your holiday in Bali.We appreciate your lovely comments about our village and the service offered by our team.We are delighted to know how much you enjoyed your stay with us.We look forward to welcome you back to our Village in the very near future!Best regards,Visesa Ubud Bali Management

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Wouldn't recommend unless you like animals
Unforunately this hotel was a bit underwelming, the hotel was nice but for the price we paid we thought it was a little overpriced. The pool was freezing cold, and the fountains were so loud it was difficult to sleep, so recommend you ask to turn it off. They seem to have an issue with animals however, we had a private villa, and on the first night we had an animal (gekco) poo on our bed (we should've shut the curtains around the bed). They sent someone to clean it which was nice. However, this proceeded to happen for two more days even thought we kept the doors shut the entire time. On the 3rd night we got a massive insect, which was making a lot of noise, the hotel sent someone to get rid of it, however he was laughing and saying it's nothing they've had to remove snakes before. In the morning of the day we were checking out, I was woken up at 2am to noises of rattling around in the roof but I couldn't tell what it was. Then at 6am, a frog hopped up on to the bedside table (even though we've had our doors shut the entire time), then hopped off. 15 minutes later a mouse feel from the roof into our suitcase, and we had to call the reception for the 3rd time and they sent 3 people round to our room, and eventually got the mouse. We've since seen other reviews, about animal issues and it doesn't seem like they were taking it seriously. For the villa that we stayed in there seems to be a gap between the wall and the roof, which needs to be closed up so animals can't get in.
Séjour de 4 nuits en juin 2023