5 star view and room but with 1 star service and management.
The view and room itself in this hotel is incredible and would be a 5 star place to stay. Unfortunately itâs really let down by the way itâs managed and the service.
The service is really average and for the price your paying itâs not good enough. For example you donât even get tea and coffee with the average breakfast they provide, they try and charge you extra.
There is also a big issue with bugs and ants, completely understand the hotel is in the forest so outside will have bugs but they could have some repellent at the room entrance to stop so many animals getting in.
All in all with some improvements this could be an amazing hotel but currently for the price you pay it isnât worth it.
This hotel is as far from a 5 star hotel as it gets. The pictures lie! We had booked 3 nights, but left as soon as we could after staying one night. Dirty sheets and rats in the restaurant speaks for itself. Please do not spend your hard earned money at this hotel. Itâs a scam and should not be rated as a 5 star hotel. All images must be photoshopped.
the rooms smelled of raw sewage whenever someome above us used the bathroom. The cleanliness of the breakfast area was awful with insects crawling all over the food, which had some very limited options. The dining in the restaurants was above average. The staff were excellent. Great potential for the resort, just lacked the cleanliness and amenities of a property one would expect for the price paid. Overall, a below average experience and rating.
Loved staying here, itâs absolutely beautiful!! Very quiet and everyone is so nice. The breakfast options could be better, the food in general is very limited. But a great place to stay, love the private villas.
Tranquil beauty surrounds this beautiful hotel perched on a cliff where you can enjoy the infinity pool overlooking the rainforest. Also amazing service and food