Dear Flore, Great to see you had a wonderful stay with us, and enjoyed what our resort has to offer. We hope we get to see you again soon! Best regards, JP Alfonso

Merci pour votre avis et votre évaluation. Nous sommes heureux que vous ayez apprécié votre séjour chez nous. Le complexe est très relaxant et calme. Pas trop loin d'Ubud, mais situé dans une région sereine. Nous espérons que vous reviendrez encore! Meilleures salutations, JP Alfonso

Dear Isabelle, Thank you for your review. Sorry about the deluxe room not up to your liking but I am glad that the team looked after it quickly and that you had a great time. See you back soon. Warm Regards Hemal Jain General Manager

Dear Jamaludin,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for taking the time to share your valuable feedback. We appreciate your thoughtful review.We're delighted to hear that your stay with us was enjoyable. At Alila Ubud, we strive to offer a unique and enriching experience for our guests, and it's gratifying to know that you had a positive experience during your visit.Your feedback is instrumental in our continuous efforts to enhance the guest experience. If there are specific aspects you particularly enjoyed or any areas where you feel we can improve, we would love to hear more.We look forward to the opportunity to welcome you back to Alila Ubud for another enriching stay. If there are preferences or requests you'd like us to consider for your next visit, please feel free to share.Warm regards,The Alila Ubud Team

Dear Sean,Greetings from Alila Ubud!We would like to express our heartfelt gratitude for choosing Alila Ubud and for sharing your exceptional experience with us. Your perfect rating is truly appreciated.It's immensely satisfying to hear that your stay with us was outstanding. At Alila Ubud, we are committed to creating a memorable and rejuvenating experience for our guests, and we're thrilled that we succeeded during your visit.Your positive feedback is a source of inspiration for our dedicated team, and it motivates us to maintain the highest standards of service.We can't wait to welcome you back to Alila Ubud for another extraordinary stay. If there were specific highlights from your visit or any preferences you'd like us to consider for your next stay, please feel free to share.Warm regards,The Alila Ubud Team

Dear Andrew,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for sharing your wonderful experience with us. Your perfect rating is truly uplifting.We're delighted to hear that your stay was exceptional. At Alila Ubud, we strive to provide a unique blend of tranquility and luxury, and it's heartening to know that we achieved this during your visit.Your positive feedback is a testament to the dedication of our team, and we are grateful for the opportunity to have contributed to your memorable experience.We look forward to the pleasure of welcoming you back to Alila Ubud for another extraordinary stay. If there are specific moments or features from your visit that stood out, or any preferences you'd like us to consider for your next stay, please do share.Warm regards,The Alila Ubud Team

Dear Ellie,Thank you for sharing your feedback and for choosing our hotel as part of your holiday in Bali. We appreciate your positive comments about our location, the tranquility, and the service provided by our staff. It's great to hear that you enjoyed the complimentary yoga session and found our food to be good.We understand that you saw our pricing for spa treatments, transfers, food, and drinks to be higher compared to other hotels you stayed at during your trip. The price is an important consideration for our guests, and we constantly review our rates to ensure they are fair and competitive within the market. We appreciate your feedback and will take it into consideration for future evaluations.Regarding the condition of your room, we apologize for any inconvenience that happened in your villa, we have shared your comments with our team to rectify these issues promptly.We appreciate your feedback in the area and understand that you found it to be better value for money. While we strive to deliver a five-star experience, we acknowledge that there are some areas where we can improve. Your feedback is valuable to us as it helps us identify areas for enhancement and provide a better experience for our guests.We appreciate your feedback and thank you for bringing these matters to our attention. We hope that you will give us another opportunity to meet & exceed your expectations should your travels bring you back to Ubud. Please do not hesitate to reach out to us directly if you have any further concerns or if there is anything we can do to regain your trust.Warm regards,Alila Ubud

Dear valued guest,Thank you for your feedback. We appreciate your kind words about our excellent service and the magnificent location surrounded by nature. We are delighted to hear that you enjoyed our beautiful pool and spa facilities. Although you mentioned that the property is a bit old, we are pleased that it is well-maintained.We have noted your suggestion regarding the availability of more activities, and we will work on expanding our offerings to provide a wider range of options for our guests.Lastly, we are glad to hear that you found our property to offer great value for money. Your satisfaction is important to us, and we appreciate your recognition of our efforts.We would be delighted to welcome you back in the future and provide you with an even better experience.Warm regards,Alila Ubud

Dear Jenni,Thank you for your wonderful feedback. We are thrilled to hear that you were delighted with the villa upgrade and enjoyed the spacious and cool atmosphere it provided. It's always a pleasure to create memorable experiences for our guests.We take pride in our unique location, nestled in the middle of the forest. Our aim is to provide a harmonious coexistence with the local environment and its inhabitants. The visit from the group of monkeys on your balcony further highlights the natural beauty and wildlife that surrounds us.Once again, thank you for your kind words and for choosing to stay with us. We hope to welcome you back in the future for another enjoyable stay in the heart of nature.Warm regards,Alila Ubud

Dear Michael Sidney,Thank you for your kind words and for choosing to stay with us at Alila Ubud. We are thrilled to hear that you found our resort to be a jewel in the jungle, offering a serene and tropical escape. And we are happy that you were enjoyed our Shuttle Service to Ubud Centre which part of our standard service to all of our guest. Thank you for highlighting the breathtaking views of the surrounding rainforest and rice fields from our property. Our team takes great pride in providing personalized service, and it's wonderful to hear that they made you feel welcomed and attended to.Eventually, we look forward to welcoming you back to our serene resort in the future, where you can continue to enjoy our beautiful vistas and the warm hospitality of our staff.Warm regards, Alila Ubud

Dear Jisun,Thank you for your kind review. We greatly appreciate your recognition of our well-trained and exceptionally kind staff. They take great pride in providing top-notch service and creating memorable experiences for our guests.Your applause means a lot to us, and we will be sure to share your appreciation with our team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,Alila Ubud

Dear Mrs. Naoko,Greetings from the green valley of Alila Ubud!Thank you very much for spending the time to complete the Expedia online survey as well as returning to Alila Ubud recently.First and foremost, please allow me to introduce myself, my name is Adil and I am the Host Manager who is looking after the guest experience at the resort. It is regret to know that your recent stay was not as what you are expecting, especially with the humidity in the room and the amenities.I would like to sincerely apologize for all the inconveniences, even though we had set up dehumidifier in the room, however it was apparently not reducing the humidity. Indeed, during the period of your stay, the rainfall was more compared to the other weeks in the area. This caused failure in our humidifier system. In regards to the tooth brush in our Superior and Deluxe rooms is available upon request and we have taken a note for this in your profile for future reference.Mrs. Naoko, I understand that I could not turn back the time to re-do the experience with us. However, as a good gesture of apology, for your future visit, please allow me personally to arrange an upgrade for you to our Terrace Tree View One Bedroom Villa with complimentary one time 90 minutes massage. I hope I could regain your confidence towards the resort again and please let me know, so that I could make all the necessary arrangements.Once again, thank you very much the opportunity given to me and your support towards Alila Ubud. I remain at your disposal for any further assistance that you may require.Sincerely,Adil EkantaraHost Manager

Dear Myra, Thank you very much for the 10 out of 10 review. We sincerely thank you for the feedback. The team and I would very much love to welcome you back, may for your next trip to Ubud. Sincerely, Martin, Operations Manager

Dear Soeyantho, Greetings from the Ayung Valley, Ubud. We wanted to sincerely thank you for the feedback you have given to us and for the 8 out of 10 rating. The team and I would very much love to welcome you back, may for your next trip to Ubud. Once again, thank you for staying with us at the Alila. Sincerely, Martin, Operations Manager