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Avis sur ZIBIBBO SUITES & ROOMS - Aparthotel in Centro Storico a Trapani

ZIBIBBO SUITES & ROOMS - Aparthotel in Centro Storico a Trapani
Via Libertà N.37, Trapani, TP

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 19." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 19." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 19." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 19." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 19." "

8,4/10

Propreté

8,2/10

Personnel et service

4,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

ghislain

Séjour de 1 nuit en octobre 2022

10/10 Excellent

ARNAUD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Le personnel est très accueillant et à l'écoute de nos besoins. La chambre est très confortable et spacieuse. le petit-déjeuner est servi sur la terrasse à la demande. On peut accéder à la terrasse quand on le souhaite. L'hôtel est très bien placé dans le centre ville et près de la plage
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2019
Réponse de LAURA le 19 mai 2019
THANK YOU! :-)

8/10 Bien

Marianne Coy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice spacious unit with two bedrooms and bathrooms. Beautiful view from the window. A beautiful lady from reception helped us to find nice restaurants nearby.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Pernille

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2023

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Friday in Trapani
While we would stay here again, due to location and spaciousness of unit--more like an apartment than a hotel room--very nice, with washing machine, there is definite room for improvement. The check in was a nightmare, arriving by car at night. The hotel was marked only by a small tile next to the door. We drove by it several times and could not find it. We did call and reach a person but no one offered to come outside to flag us down etc. We even stopped to ask at neighboring businesses who had no idea of it. There is a mattress store across the street with 24/7 lighted signage--this can help you locate it! There is NO PARKING if you are arriving in a vehicle. The description/picture of seaside view is not accurate--that is only from a rooftop deck and not all that great. Both of our units overlooked an alleyway and other apartments. Our heat/AC was not working and they provided a portable fan unit inside our unit. That was fine but we were only notified on check in. Again, we would stay there due to location for Good Friday Processional but there is much they can do to make it a more accurate description and easier to find.
Séjour de 2 nuits en avril 2023

2/10 Horrible

Nige, Dubai

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Check in was a nightmare. Two rooms were booked, one through Expedia and one through booking.com Turned up and no rooms were available. Manager Laura was phoned who initially apologised but blamed it on Expedia. She would not give a refund. Later she offered alternative accomodation, but after another hour or so came back to me saying this was unavailable. Booked another hotel and quite some time later she advised she had found us a hotel. Very poor service. The hotel and expedia have no standards, they are just happy to take your money. I would not recommend this hotel or expedia to anyone.
Séjour de 1 nuit en août 2020
Réponse de Laura Management le 22 avr. 2021
Dear Guest I'm sorry to read that she even experienced a nightmare at check-in, I remember she was sitting comfortably on the sofa waiting for us to solve the problem. Unfortunately it can happen that something breaks in a room, as in this case, a problem in the bathroom, and you may understand that, in the middle of August, it is not easy to be able to solve it immediately, so we promptly tried to find another accommodation for your colleague at another accomodation. But, again for the reason that we were in very high season, other hotels also had difficulty in hosting his colleague. I don't think it's a problem of organization of services, it was just unfortunate, the important thing is that in the end you managed to have your room, and also your colleague, and to sleep comfortably.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Équipements
La cosa più significativa è la posizione centralissima. Ovviamente questo comporta problemi all'arrivo (percorso tra vicoli quasi intransitabili per un'auto che segue il navigatore) e mancanza di un parcheggio riservato (se ne trova uno facilmente sul vicino lungomare ad un costo molto basso). La sistemazione è buona ma la struttura praticamente non è presidiata.
Séjour de 3 nuits en décembre 2019
Réponse de Laura le 22 avr. 2021
Buongiorno e grazie per la recensione. La struttura si trova in pieno centro storico ed è possibile raggiungerla in macchina, fino vicino al portone di ingresso, per scaricare i bagagli. Ora, non so quali vie "intransitabili" il navigatore le abbia fatto percorrere, ma, le assicuro che per arrivare si percorre solo una strada larga e comoda per l'auto. Poi, in qualsiasi centro storico d'Italia, trova strade strette, nello specifico, piene di storia e cultura siciliana e trapanese! Ma, certamente sono aree solo pedonali. E per il parcheggio riservato, ribadisco che ci troviamo nel centro Storico, non esistono strutture con parcheggio riservato qui in centro, le abbiamo infatti indicato quello pubblico, a soli 100 metri e molto economico. In bassa stagione (lei è stato qui a gennaio), la reception non è presidiata tutto il tempo, vista la poca affluenza di turismo a Trapani, ma, come le abbiamo spiegato, siamo super disponibili per ogni esigenza e pronti ad aiutarla al bisogno, subito presenti se necessario.

10/10 Excellent

mariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de laura le 19 mai 2019
grazie! :-)

4/10 Médiocre

Basilio

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nicht zu empfehlen.
Man hat uns nach der Buchung direkt nach der GENAUEN Ankunftszeit gefragt. Wir waren sehr pünktlich vor Ort aber die Rezeption war nicht belegt.Also musste ich erstmal anrufen und sieht da,die Dame war nicht da und konnte erst abends erscheinen. Man hat uns Anweisungen am Telefon gegeben,wie wir ins Haus kommen und wir mussten uns für den Abend nochmals verabreden um uns anzumelden. Das war schon mehr als nervig. Die Dusche war nicht wirklich sauber und hat auch schon geschimmelt. Ich würde diese Unterkunft nicht noch einmal buchen.
Séjour de 1 nuit en décembre 2018
Réponse de LAURA MNAGER le 8 mars 2019
Dear Mr. Basilio the hotel has access codes to ensure fast check-in and quick access to the room, the same method you used to get to your room. I do not see what the discomfort may be, rather it is a procedure that is much appreciated by guests, since the reception is not open 24 hours a day. As for the shower I doubt you found it dirty because cleaning is one of our strengths and above all I strongly doubt that there has been mold. The bathrooms are brand new, the hotel has recently been renovated. regards

10/10 Excellent

walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TUTTO OTTIMO
Séjour de 1 nuit en juin 2018
Réponse de Laura le 11 déc. 2018
thank you!!! :-)

6/10 Satisfaisant

Alessandro

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en octobre 2018
Réponse de Laura le 22 avr. 2021
Grazie per la recensione

10/10 Excellent

Abbey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Laura le 4 oct. 2018
Thank you !!! :-) Laura

8/10 Bien

Peter, Ca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family vacation for 6. Upgraded rooms, very spacious and clean. Street noise for the light sleeper a issue but my kids slept thru it. Beds and pillows needs some upgrades . Laura extremely helpful arranging transfer to hotel and restaurant recommendations
Séjour de 1 nuit en juin 2018
Réponse de Laura le 16 juil. 2018
Thank you for your review Peter! Beds and pillows are very new...maybe you could ask for lower pillows, we could supply them! best regards Laura

10/10 Excellent

Pablo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recomendable lugar bien ubicado limpio y agradable
bien ubicado, un poco ruidoso y no nos cambiaron las toallas ni hicieron el aseo. La dueña muy amable
Séjour de 1 nuit en juin 2018
Réponse de Laura le 21 juin 2018
Gracias Pablo! :-)

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena ubicacion , para recomendar
Excelente departamento
Séjour de 1 nuit en mai 2018
Réponse de Laura le 4 juin 2018
Grazie!!!!! Laura

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buono
Stanza molto accogliente, struttura in pieno centro storico con facilità di parcheggio a pagamento nelle vicinanze. Aggiungerei solo qualche mensola o base di appoggio in bagno e nella camera da letto.
Réponse de laura le 8 mars 2018
grazie!! accogliamo con piacere tutti i buoni consigli! speriamo di rivedervi presto!!! un

8/10 Bien

Roberta, Torino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
soggiorno piacevole , posizione comodissima centrale , in zona si trovano molti ristoranti con un ottimo rapporto qualità prezzo
Séjour de 5 nuits en décembre 2017
Réponse de Laura le 22 janv. 2018
Grazie Roberta!! Tornate a trovarci! un saluto Zibibbo staff