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Avis sur Golden Tulip Legacy Surabaya

4.5 out of 5
Golden Tulip Legacy Surabaya
Jl. HR Muhammad No. 269, Surabaya, East Java

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 36." "

7,6/10

Propreté

7,8/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
pelayanan ramah
Séjour de 2 nuits en janvier 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAHARANI
オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Séjour de 18 nuits en novembre 2018

8/10 Bien

Yun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018

8/10 Bien

Yun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018

8/10 Bien

jemmy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
Réponse de William le 21 sept. 2018
Dear Valuable Guest, Thank you for staying with us here at Rich Palace Hotel We are looking forward to welcome you back. If there is any more improvements , please do contact us Warmest Regards, William Marcomm Executive

4/10 Médiocre

Adam, Singapore

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inconvenience
Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Séjour de 2 nuits en juillet 2018
Réponse de William le 19 sept. 2018
Dear Valuable Guest, We are very sorry for the inconvenience you experienced. However your review has been heard and we will inform the department incharge of the situation If you have any problem with our hotel Please do contact me Warmest Regards, William Marcomm Executive

8/10 Bien

CHIEN HSING

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2018

8/10 Bien

JUNGBOK

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mai 2018

8/10 Bien

Annes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with lots of smilling faces.
Good value for money. Amazing smiling staff. ever ready to help.

10/10 Excellent

Annes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with a great smile.
Exceptional smilling staff . Very spacious room. Good value for money.

10/10 Excellent

Andrew, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent and good value
Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Séjour de 1 nuit en mars 2018
Réponse de Fiki Yusuf le 5 avr. 2018
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our comfortable bed , room facilities & overall services. We have taken note of your feedback about amenties quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 Bien

JUNGBOK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2018
Réponse de Fiki Yusuf le 3 mars 2018
Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 Bien

Yverick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
Réponse de Fiki Yusuf le 3 mars 2018
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilites and services. We have taken note of your feedback about Breakfast quality. We want to reassure you that we do the improvement immediately after receving any feedback from our important guest. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

6/10 Satisfaisant

yenny, indonesia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel is nice. I booked it for my overseas guest.
The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Séjour de 1 nuit en décembre 2017

8/10 Bien

paulus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel
Séjour de 2 nuits en octobre 2017
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. Your review is important to us and it will give us positive changes in the future. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, Fiki Yusuf Marcomm Manager

8/10 Bien

W

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Goed bereikbaar hotel.
Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Séjour de 3 nuits en octobre 2017
Réponse de Fiki Yusuf le 25 oct. 2017
"From the HR Muhammad you can drive to the spacious lobby. Prime service from reception." -Translated by Google Translate- Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 Bien

antz, jakarta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel for family trip
Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Séjour de 1 nuit en août 2017
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room facilities and Grand Ocean Restaurant at our hotel. We have taken note of your feedback about the smell in bathroom and breakfast quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Hotel to Pakwon mall closely
could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Séjour de 2 nuits en août 2017
Réponse de Fiki Yusuf le 21 août 2017
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our staff friendliness and hotel facilities. We have taken note of your feedback about the noise from outside and your hard time to use safety box. Our team always ready to help you up when guests were having hard time, you can contact our receptionist team for helping you with the safe deposit box. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

Shingo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
コストパフォーマンスの非常に高いホテル
施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
"Facility grade, restaurant taste, service together It was very good. The only disappointing point is Wi-Fi in the room. It is hard to connect and the speed is slow, so only improvement here I think that it is perfect if it is done. However, I definitely want to use it again." -Translated by Google Translate- Dear Mr Shingo, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our hotel facilities and staff services. We have taken note of your feedback about WIFI connection problem. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

Budi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended Hotel
The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
Dear Mr Budi, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

soon lee, singapore

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
staff unable to speak english
they should brush up their english so they could talk to customer easily
Réponse de Fiki Yusuf le 12 mai 2017
Dear valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room service facilities. We have taken note of your feedback about staff's capability of speaking english. In our hotel, we have a standard conversation skill that all of the staff should be done. We also have a routine training for english speaking for our staff. However, we thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

10/10 Excellent

Chandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recomended
Staff and the service are perfect for me
Dear valuable guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
-Staff is friendly -Wifi is little weak
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our staff friendliness. We have taken note of your feedback about the connectivity of ou WIFI. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

10/10 Excellent

Ria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean hotel
The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.
Dear Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
The room was big, place was well kept. the room key didnt work good and wifi was unstable.
Réponse de General Manager le 16 févr. 2017
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our Room facilities. We have taken note of your feedback about our room key and wifi connection. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 23 janv. 2017
Dear Guest, Thank you for giving us your review during your stay at our property. Your review is very important to us to deliver excellent service for our guest best experience. We would like to welcoming you again soon. Best Regards, Fiki Yusuf Marketing Communication

10/10 Excellent

S KHAN, SINGAPORE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THE HOTEL IS NICE AND CLEAN STAFF ARE VERY HELPFUL AND FRIENDLY,THE HOTEL LOCATION IS QUITE CENTRAL,AND IT EASY ACCESS TO SHOP AND LOCAL FOOD AROUND THE HOTEL,I WOULD STRONGLY RECOMMEND TO MY FRIEND AND FAMILY TO THIS HOTEL, I HAD A PLEASANT STAY
Réponse de Fiki le 23 janv. 2017
Dear Mr Khan, Thank you for giving us your review during your stay at our property. We glad to hear that you enjoyed our hotel facilities and services. We would like to welcoming you again soon and provide more positive impressions. Best Regards, Fiki Yusuf Marketing Communication

6/10 Satisfaisant

Kunal

Les points faibles : Confort de la chambre
Average hotel, don't expect much
Average hotel, don't expect much
Réponse de General Manager le 17 janv. 2017
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. It really help us to improve our services and facilities. We are looking forward to welcome you again back soon with more positive impressions. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

DITA

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
clean hotel
clean room, i have difficulties to contact the hotel by phone
Réponse de General Manager le 12 janv. 2017
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room cleanliness. We have taken note of your feedback about phone operator. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lumayaaaaaaan buat istirahaaaaaaaat..... Lokasi cocok dekat keperluan sayaaaaaaaa....
Réponse de General Manager le 17 janv. 2017
Kepada Bapak/Ibu, Terima kasih telah meluangkan waktu untuk berbagi tentang pengalaman tinggal Anda di hotel kami. Kami senang mendengar Anda menikmati waktu bermalam anda secara keseluruhan dengan kami. Kami berharap Anda dapat kembali lagi dan punya waktu untuk sepenuhnya mengeksplorasi serta menikmati fasilitas hotel kami. Salam hangat, Fiki Yusuf Marketing Communication

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Terrible restaurant and poor house keeping
Supposedly new hotel , very spacious rooms but poorly managed. Food at the restaurant very poor. Will not stay again.
Réponse de Fiki Yusuf - Marketing Communication le 17 janv. 2017
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our spacious room. We have taken note of your feedback about our poor services and food at our restaurant. Nowadays, we already made a lot of improvements including our services and breakfast menu. I would like to apologize to you for the experience you had but we thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

6/10 Satisfaisant

soyon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
객실이 그다지 청결하진 않았지만 전체적으로 나쁘진 않았음

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money
Love everything in this hotel! Excellently managed. I am impressed with the cleanliness, incredibly friendly & helpful staff, comfort, great soundproofing, satisfying options for breakfast (taste good too)... Value for money is maximized! I was allowed to check in at 1pm too. The only downside is the poor wifi connection.
Réponse de General Manager le 26 janv. 2017
Dear Sir/Madam, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. If there is any improvements to be made in our service or product, we would like to hear from you directly at info@richpalacehotel.com Warm Regards, Fiki Yusuf Marketing Communication

8/10 Bien

raden dwi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memuaskan namun Kurang Untuk layanan breakfast
Gedung baru dengan fasilitas yang cukup Untuk 4-stars hotel. Kamar luas, bersih, nyaman, dan layanan staff cukup Oke. Kekurangannya Untuk Saya adalah breakfast nya dibawah standar Untuk hotel bintang 4 Karena sedikit pilihan.
Réponse de General Manager le 17 janv. 2017
Kepada Bapak Raden Terima kasih untuk memposting review selama Anda tinggal dengan kami. Kami senang mendengar Anda menikmati fasilitas hotel kami. Kami telah menerima tanggapan Anda tentang menu sarapan di hotel kami. Saat ini, kami telah melakukan banyak perubahan positif pada fasilitas serta pelayanan kami termasuk menu sarapan yang sekarang memiliki banyak pilihan bahkan memiliki variasi sambal yang lengkap. Tentunya kami akan menggunakan tanggapan ini untuk memberikan improve pada masa depan kami. Kami sangat menantikan untuk menyambut kedatangan Anda lagi . Salam Hangat, Fiki Yusuf Marketing Communication

10/10 Excellent

MING-HSIANG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 17 janv. 2017
Dear Sir/Madam, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication