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Avis sur Four Points by Sheraton Surabaya, Pakuwon Indah

4 out of 5
Four Points by Sheraton Surabaya, Pakuwon Indah
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 93 avis sur 115." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 115." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 115." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 115." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 115." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

MASANORI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
perfect
Séjour de 1 nuit en mai 2024
Réponse de Febrian le 21 mai 2024
Dear Mr. Masanori, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Hannan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Séjour de 2 nuits en mai 2024
Réponse de Febrian le 13 mai 2024
Dear Ms. Hannan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

zhi qiang

Séjour de 10 nuits en avril 2024
Réponse de Febrian le 24 mai 2024
Dear Mr. Zhi Qiang Zhang, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!
Séjour de 19 nuits en avril 2024
Réponse de Febrian le 2 mai 2024
Dear Mr. Hendry, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Gina, South St. Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outstanding and very comfortable!
Séjour de 2 nuits en mars 2024
Réponse de Febrian le 1 avr. 2024
Dear Ms Gina, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

8/10 Bien

Hideyuki

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very good but the price is very high.
Séjour de 1 nuit en mars 2024
Réponse de Febrian le 18 mars 2024
Dear Mr. Hideyuki, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

8/10 Bien

Yoshihiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Febrian le 5 mars 2024
Dear Mr. Yoshihiro, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Liong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en février 2024
Réponse de Febrian le 20 févr. 2024
Dear Mr. Liong, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Kim

Séjour de 1 nuit en février 2024
Réponse de Febrian le 13 févr. 2024
Dear Mr. Kim, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

pr.saitout

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So nice hospitality. Good room and clean.
Séjour de 1 nuit en février 2024
Réponse de Febrian le 12 févr. 2024
Dear Mr. pr.saitout, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

ChangRuiChi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Febrian le 18 janv. 2024
Dear Mr. Chang Rui Chi, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Leng teck

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Febrian le 9 janv. 2024
Dear Mr. Leng teck, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Adrian KimTju

Les points forts : Équipements
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Séjour de 7 nuits en décembre 2023
Réponse de Febrian le 9 janv. 2024
Dear Mr. Adrian Kim Tju, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

HYUNWOO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Febrian le 2 janv. 2024
Dear Mr. Hyunwoo, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

6/10 Satisfaisant

Rafika

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Achmad Syaifudin le 28 déc. 2023
Dear Rafika,On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Four Points by Sheraton Surabaya, Pakuwon Indah.It is always encouraging to hear constructive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.We regret knowing that your stay was not fully satisfying. And I personally have been learning the inconvenience experience you have had which definitely not up to our standard. As you might aware, during the stay my team have been taking any action to recover the experience, however it seems not lead to a positive result for you. Hence, I have sent a personal email to you as an invitation for a better stay experience in the future. Rest assure that we will work on your feedback as a way for us to continuously improve time over time.Please note your feedback will be shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.Best regards, Achmad SyaifudinHotel ManagerFour Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

BING HAO GILES

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Febrian le 19 déc. 2023
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

BING HAO GILES

Séjour de 4 nuits en décembre 2023
Réponse de Febrian le 19 déc. 2023
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

OTA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Febrian le 7 déc. 2023
Dear OTA, Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Séjour de 4 nuits en novembre 2023
Réponse de Febrian le 6 déc. 2023
Dear Paul, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Irwan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Febrian le 5 déc. 2023
Dear Mr. Irwan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Boo Chua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Séjour de 1 nuit en novembre 2023
Réponse de Febrian le 16 nov. 2023
Dear Boo Chua, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!
Séjour de 26 nuits en octobre 2023
Réponse de Febrian le 14 nov. 2023
Dear Henry, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

SANG HYUN

Séjour de 1 nuit en novembre 2023
Réponse de Febrian le 9 nov. 2023
Dear Sang Hyun, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Richard

Séjour de 2 nuits en octobre 2023
Réponse de Febrian le 22 nov. 2023
Dear Richard, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
수라바야 비지니스 출장을 위한 최고의 선택
아주 완벽한 하룻밤이었습니다.
Séjour de 1 nuit en octobre 2023
Réponse de Febrian le 24 oct. 2023
Thank you for the magnificent review, we are more than happy that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

RYUSEI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
部屋は綺麗で過ごしやすく、かつ朝食も満足でした。 初宿泊でアップグレードして頂いたところもありがたかったです。
Séjour de 2 nuits en octobre 2023
Réponse de Febrian le 23 oct. 2023
Dear Ryusei, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services and cleanliness of room. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Eric, MISSISSAUGA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Séjour de 3 nuits en octobre 2023
Réponse de Febrian le 20 oct. 2023
Dear Eric, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
깨끗하고 편안한 분위기의 호텔이었습니다. 직원 분들은 매우 친절하였습니다. 호텔의 헬스장에는 필요한 운동기구가 잘 갖춰져 있고 수영장도 훌륭합니다. 인접 쇼핑몰에서 식사를 하기에도 좋습니다. 다음 출장 시에도 방문할 계획입니다.
Séjour de 2 nuits en octobre 2023
Réponse de Febrian le 16 oct. 2023
Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Hendry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Séjour de 2 nuits en octobre 2023
Réponse de Febrian le 12 oct. 2023
Dear Hendry, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

8/10 Bien

Yong Ting

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Minor need to be fix but hope to visit again
Séjour de 8 nuits en septembre 2023
Réponse de Febrian le 2 oct. 2023
Dear Yong Ting , Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Chang Ming, Carey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and i totally enjoyed my stay!
Séjour de 1 nuit en septembre 2023
Réponse de Febi Febrian le 22 sept. 2023
Dear Chang Ming, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

William Mallory

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was perfect for my business meetings and an easy ride from the airport. From the front desk to everyone we engaged with at the hotel, they were so friendly and made us genuinely feel welcomed. The accommodations and food were incredible. Being attached to the shopping center/mall also gave us a chance to browse with ease of walking. Great experience!!
Réponse de Febi Febrian le 20 sept. 2023
Dear William Mallory, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

HITOSHI

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Especially the view from the bar was the best.
Séjour de 2 nuits en septembre 2023
Réponse de Febi Febrian le 19 sept. 2023
Dear Hitoshi, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Imam Fajri

Séjour de 2 nuits en septembre 2023
Réponse de Febi Febrian le 15 sept. 2023
Dear Imam Fajri, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah's team

10/10 Excellent

Ishak Yonathan

Séjour de 2 nuits en août 2023
Réponse de Febi Febrian le 6 sept. 2023
Dear Ishak Yonathan, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

LI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.
Séjour de 3 nuits en août 2023
Réponse de Febi Febrian le 21 août 2023
Dear LI, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Mia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing birthday stay for my mum
Four points team always goes above and beyond. We booked a stay to celebrate my mum's birthday and they made it so special, from the birthday decoration in the room when we checked it to a birthday cake. Thank you! My mum is so happy
Séjour de 1 nuit en août 2023
Réponse de Febi Febrian le 21 août 2023
Dear Mia, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Suraiya Haneem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near to shopping mall.
Séjour de 4 nuits en août 2023
Réponse de Febi Febrian le 10 août 2023
Dear Suraiya Haneem, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

6/10 Satisfaisant

MEI CHU

Séjour de 2 nuits en juin 2023
Réponse de Febi Febrian le 21 juil. 2023
Dear Mei Chu, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah's team

10/10 Excellent

MEI CHU

Séjour de 1 nuit en juin 2023
Réponse de Febi Febrian le 21 juil. 2023
Dear Mei Chu, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Shaoju, JIAXING

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very good hotel
Séjour de 1 nuit en juillet 2023
Réponse de Febi Febrian le 3 juil. 2023
Dear Shaoju, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

6/10 Satisfaisant

VIJAY

Séjour de 1 nuit en juin 2023
Réponse de Febi Febrian le 23 juin 2023
Dear Vijay, Salam dari Surabaya! Terima kasih atas ulasannya yang berharga, kami sangat senang Anda senang tinggal bersama kami terutama layanan rekanan, kebersihan, dan tim di restoran kami. Kami tunggu kedatangan Anda kembali di Surabaya!

8/10 Bien

Hendiono

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Febi Febrian le 23 juin 2023
Dear Hendiono, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

8/10 Bien

Hendiono

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing..
Lokasi strategis krn nempel dengan mall, kamar bersih, nyaman, makanannya mantabb, varian banyak, bisa pesen indomie buat yg suka.. overall mantab..
Séjour de 2 nuits en juin 2023
Réponse de Febi Febrian le 23 juin 2023
Dear Hendiono, Salam hangat dari Surabaya! Terima kasih atas ulasan Anda yang berharga, kami sangat senang Anda menikmati masa staycation bersama kami terutama layanan rekanan, kebersihan, dan tim di restoran kami. Kami tunggu kedatangan Anda kembali di Surabaya!

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.
Séjour de 4 nuits en juin 2023
Réponse de Febi Febrian le 15 juin 2023
Dear Daniel, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Access to the mall for dining and shopping
Séjour de 4 nuits en mai 2023
Réponse de Febi Febrian le 2 juin 2023
Dear Paul, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Lynn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memorable stay at Four Points Sheraton Pakumon
Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.
Séjour de 4 nuits en mai 2023
Réponse de Febi Febrian le 15 mai 2023
Dear Lynn, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!
Séjour de 7 nuits en mars 2023
Réponse de Febi Febrian le 3 avr. 2023
Dear Henry, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

hoonseob

Séjour de 1 nuit en mars 2023
Réponse de Febi Febrian le 4 avr. 2023
Dear Hoonseob, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah's team

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!
Séjour de 7 nuits en mars 2023
Réponse de Four Points by Sheraton Surabaya, Pakuwon Indah le 31 mars 2023
Dear Henry, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!